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Senior Desktop Support Engineer Jobs in Indiana (NOW HIRING)

Service Global, Inc

Desktop Engineer L1

Whitestown, IN · On-site

* As 1st and 2nd level support, first point of contact for user problems with hardware and software ... Mandatory Skills Desktop/End-User Support/Break-fix/Desk-side/Basic Networking Skills/Windows ...

Yochana

Deskside support Lead

Fort Wayne, IN · On-site

$18.50 - $23.50/hr

Experience in manage a team of Deskside support Engineers and Adhering to SLAs * Experience in ... Strong desktop support experience required. Excellent trouble-shooting skills Must Have experience ...

Techlink Systems

Be Seen First

Desktop support (CF2025)

Indianapolis, IN · On-site

$15 - $24.29/hr

Field Engineer 4 Locatio: Indianapolis, IN (onsite) Contract Duration: Contract until 01/31/2027 ... General knowledge of laptop / desktop hardware and software including basic knowledge of Microsoft ...

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All JobsSenior Desktop Support Engineer JobsSenior Desktop Support Engineer Jobs in Indiana

Senior Desktop Support Engineer information

See Indiana salary details

$21.4K

$98.3K

$151.3K

How much do senior desktop support engineer jobs pay per year?

As of Jul 3, 2026, the average yearly pay for senior desktop support engineer in Indiana is $98,262.00, according to ZipRecruiter salary data. Most workers in this role earn between $77,600.00 and $118,500.00 per year, depending on experience, location, and employer.

What is the difference between Senior Desktop Support Engineer vs Desktop Support Technician?

AspectSenior Desktop Support EngineerDesktop Support Technician
Required CredentialsTypically requires certifications like CompTIA A+, Microsoft Certified Desktop Support Technician (MCDST), or equivalent experienceUsually requires CompTIA A+ or similar entry-level certifications
Work EnvironmentSupports complex hardware/software issues, often in corporate or enterprise settingsHandles basic troubleshooting, hardware setup, and user support in various environments
Employer & Industry UsageCommon in IT departments of large organizations, government, and enterprise sectorsFound in small to medium businesses, educational institutions, and retail

The main difference between a Senior Desktop Support Engineer and a Desktop Support Technician lies in experience, complexity of tasks, and certifications. Senior Engineers handle more advanced issues and often mentor junior staff, while Technicians focus on routine support and basic troubleshooting.

What are some common challenges faced by Senior Desktop Support Engineers, and how can they effectively address them?

Senior Desktop Support Engineers often encounter challenges such as managing complex technical issues across multiple platforms, balancing a high volume of support requests, and staying current with rapidly evolving technologies. Effective problem-solving, prioritization, and strong communication skills are essential for addressing these challenges. Additionally, collaborating closely with IT teams and proactively documenting solutions can streamline workflows and enhance overall support efficiency.

What are Senior Desktop Support Engineers?

Senior Desktop Support Engineers are experienced IT professionals who provide advanced technical support for computer systems, software, and hardware within an organization. They handle complex issues that junior technicians cannot resolve, maintain and troubleshoot desktops, laptops, and peripherals, and ensure users have minimal downtime. In addition to direct support, they may also manage IT projects, implement new technologies, and mentor junior staff. Their role is critical in maintaining the productivity and security of a company’s IT environment.

What are the key skills and qualifications needed to thrive as a Senior Desktop Support Engineer, and why are they important?

To thrive as a Senior Desktop Support Engineer, you need extensive experience in troubleshooting hardware and software issues, a strong understanding of operating systems, and typically a degree in IT or related certifications like CompTIA A+ or Microsoft Certified Solutions Expert (MCSE). Familiarity with remote management tools, ticketing systems (such as ServiceNow), and enterprise security protocols is crucial. Exceptional problem-solving abilities, communication skills, and a customer-focused attitude help you excel in supporting users and collaborating with IT teams. These skills ensure rapid issue resolution, minimize downtime, and maintain smooth business operations.
What are the most commonly searched types of Desktop Support Engineer jobs in Indiana? The most popular types of Desktop Support Engineer jobs in Indiana are:
What cities in Indiana are hiring for Senior Desktop Support Engineer jobs? Cities in Indiana with the most Senior Desktop Support Engineer job openings:
Senior Desktop Support Engineer jobs near you
Infographic showing various Senior Desktop Support Engineer job openings in Indiana as of June 2026, with employment types broken down into 93% Full Time, 2% Part Time, 2% Temporary, and 3% Contract. Highlights an 88% Physical, 4% Hybrid, and 8% Remote job distribution, with an average salary of $98,262 per year, or $47.2 per hour.

Desktop Support Technician

NTT DATA North America

Indianapolis, IN • On-site

$17.75 - $22.50/hr

Full-time

Posted 6 days ago

Job description

Job Summary:
NTT DATA North America is a leading business and technology services provider, and they are seeking a Desktop Support Technician to join their team. This role is responsible for the on-site integration of systems solutions, including hardware and software, and involves installation, maintenance, and troubleshooting of desktop environments.
Responsibilities:
• Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide.
• Coordinates with Client End User on expectations and availability to conduct Managed Client Services.
• Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on Client Assets in campus / remote locations.
• Identifies potential issues that could adversely impact End User experience and follows through on action steps.
• Strives to meet all Client SLAs & Customer Satisfaction Goals.
• Escalate to Desktop Support Site Lead on issues that impact a Client End User and/or entire operation at a given site.
• Serves as an entry point to develop both technical and customer skills to grow into broader and more challenging field services roles.
• Basic installation and maintenance of technical products.
• Follows predefined procedures and tasks in everyday activities.
• Work is regularly reviewed by a more senior level technical specialist.
• Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals.
• Installs, maintains and optimizes desktop /notebook configurations at customer sites.
• Diagnoses and resolves product performance problems.
• Performs maintenance and repair services.
• Ensures customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
• Instructs customers in the operation and maintenance of the system.
Qualifications:
Required:
• 3+ years desktop/technical support experience
• Local travel will be required on a weekly basis, so reliable transportation is required.
• Must have a proven customer service background
• Knowledgeable of Windows Operating System environment
• Must be able to comprehend and follow verbal and written technical instructions and scripts
• Good verbal and written communication skills
• Physically able to lift and move Enterprise and Client technology hardware in our customer environments
• Excellent interpersonal skills and ability to work collaboratively in a team environment
• Basic customer interaction skills
• Strong troubleshooting skills
Preferred:
• A+ Certification
• Experience in a plant/manufacturing environment
Company:
NTT DATA, Inc. is a trusted global innovator of business and technology services. Founded in 1988, the company is headquartered in Plano, USA, with a team of 10001+ employees. The company is currently Late Stage.

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