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Cyber Security Help Desk Jobs in Indiana (NOW HIRING)

Arbor Homes

Service Desk Manager

Indianapolis, IN

We look for team members with enthusiasm and skill to help provide even better experiences and ... Collaborate with infrastructure, cybersecurity, and application teams to resolve issues and improve ...

New

InterSources

Helpdesk Analyst

Indianapolis, IN · Hybrid

$19.50 - $26.75/hr

Generate reports on data quality trends and help develop training materials. Skill Matrix Skill ... Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web ...

InterSources

Helpdesk Data Entry Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Helpdesk Data Entry Analyst Location: Indianapolis IN 46204 On-site/Remote/Hybrid: (Hybrid - Local ... Services, Cybersecurity, Digital Marketing, ERP Management, Custom Software Development, Web ...

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$42.8K

$88.7K

$138K

How much do cyber security help desk jobs pay per year?

As of May 28, 2026, the average yearly pay for cyber security help desk in Indiana is $88,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $106,600.00 per year, depending on experience, location, and employer.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.
More about Cyber Security Help Desk jobs
What are the most commonly searched types of Cyber Security Help Desk jobs in Indiana? The most popular types of Cyber Security Help Desk jobs in Indiana are:
What are popular job titles related to Cyber Security Help Desk jobs in Indiana? For Cyber Security Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Cyber Security Help Desk jobs in Indiana look for? The top searched job categories for Cyber Security Help Desk jobs in Indiana are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Indiana as of May 2026, with employment types broken down into 99% Full Time, and 1% Contract. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $88,657 per year, or $42.6 per hour.

Technology Help Desk Specialist

Greenwood Community Schools

Greenwood, IN

Other

Posted yesterday

Job description

Overview: We are seeking a versatile and proactive IT professional to join our team. This role is based at Greenwood High School and supports the entire district. The position plays a key role in our educational technology environment, with a focus on customer support, account and device management, data accuracy, and routine reporting. The ideal candidate will serve as a central point of contact for the organization, bridging the gap between technical systems and user needs through direct support and clear communication. 

Key Responsibilities: 

  • Customer Support & Communication
  • Serve as a liaison between the Technology Department and non-technical stakeholders, including staff, students, and parents
  • Provide front-line troubleshooting and support to resolve user issues efficiently
  • Monitor the help desk and resolve tickets that can be completed remotely
  • Deliver technical assistance via phone, email, remote support tools, and in-person as needed. Translate technical concepts into clear, user-friendly guidance
  • Develop and maintain troubleshooting guides and documentation for recurring issues 

Account & Device Management: 

  • Manage account lifecycles, including creating accounts for new staff and students and disabling accounts upon departure
  • Prepare Chromebooks for new students, ensuring devices and accounts are properly configured and labeled.
  • Support secretaries and parents with PowerSchool, online registration, and password-related issues 

Data Integrity & Security:

  • Support cybersecurity efforts, including password security, phishing awareness, and multi-factor authentication
  • Track student device repairs and coordinate communication with parents and appropriate school staff regarding insurance claims 

Reporting & Data Management:

  • Generate reports on help desk activity, device status, and system usage
  • Produce data extracts for administrative needs, state reporting, and internal audits
  • Technical Collaboration & Support Assist building technicians with updates, repairs, imaging, and troubleshooting
  • Provide additional hardware and technical support during peak times, including school breaks and summer periods 

Additional Responsibilities: 

  • Perform other duties as assigned by the Director of Technology
  • Preferred Skills Experience with PowerSchool, Google Workspace Admin Console, ChromeOS, and Windows environments


Apply