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Cyber Security Help Desk Jobs in Indiana (NOW HIRING)

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and ... and cyber security measures, as well as familiarity with database management and enterprise ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... help desk support, and lightweight office network administration. You will also support employees ... Support cybersecurity best practices related to endpoints, access controls, and employee tooling ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Cybersecurity is a fundamental responsibility of the IT organization at Reelcraft. The IT Manager ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Cybersecurity is a fundamental responsibility of the IT organization at Reelcraft. The IT Manager ...

IMMI

Dir. IT Infrastructure

Westfield, IN · On-site

$120 - $150/hr

... Help Desk. LOCATION: Onsite- Westfield, IN with hybrid flexibility Essential Functions: Develop and ... Cybersecurity, Compliance & Risk Management Oversee cybersecurity strategies, monitoring, and ...

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Cyber Security Help Desk information

See Indiana salary details

$42.8K

$88.7K

$138K

How much do cyber security help desk jobs pay per year?

As of Aug 15, 2026, the average yearly pay for cyber security help desk in Indiana is $88,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $106,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the most commonly searched types of Cyber Security Help Desk jobs in Indiana?

The most popular types of Cyber Security Help Desk jobs in Indiana are:

What are popular job titles related to Cyber Security Help Desk jobs in Indiana?

For Cyber Security Help Desk jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Cyber Security Help Desk jobs in Indiana look for?

The top searched job categories for Cyber Security Help Desk jobs in Indiana are:

Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $88,657 per year, or $42.6 per hour.

Help Desk Technician - 4 day work weeks!

Pinnacle Technology Solutions

Fort Wayne, IN • On-site

Full-time

Re-posted 10 days ago

Job description

Job Summary:
Pinnacle Technology Solutions provides enterprise-class managed IT services to small businesses in NE Indiana, and they are seeking a Help Desk Technician. The role involves answering customer calls and emails, troubleshooting issues, and performing adds/moves/changes while maintaining professional relationships with clients.
Responsibilities:
• Answer phone calls, perform troubleshooting, adds/removes/change for local customers
• Answer phone calls and emails from customers having problems or requesting changes
• Sometimes goes on site to work on projects or address problems in person
• Understanding the issues, documenting as you work through our troubleshooting processes, and escalating as necessary
• Perform adds/moves/changes and assist with on-site projects
• Maintain a friendly, professional relationship with customers
• Focus on quality rather than quantity in problem-solving
Qualifications:
Required:
• Answer phone calls and emails from customers having problems or requesting changes
• Perform troubleshooting
• Perform adds/moves/changes for local customers
• Basic Windows and network skills
• Understanding customer issues and documenting troubleshooting processes
• Escalating issues as necessary
• Maintaining a friendly, professional relationship with customers
• Gaining experience to potentially become a Systems Administrator within 1-2 years
• In-person work at Fort Wayne office for the first 6 months
Preferred:
• Broad understanding of Windows Server / Active Directory
• Broad understanding of macOS
• Broad understanding of iOS / Android devices
• Broad understanding of Voice Over IP Telephone Systems
• Broad understanding of Wired & Wireless Networks
• Broad understanding of Hardware Troubleshooting
• Broad understanding of Office 365 & Google Apps
Company:
Pinnacle Technology Solutions provides IT and cybersecurity services. Founded in 2013, the company is headquartered in Fort Wayne, USA, with a team of 2-10 employees. The company is currently Early Stage.

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