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Cyber Security Help Desk Jobs in Indiana (NOW HIRING)

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and ... and cyber security measures, as well as familiarity with database management and enterprise ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... help desk support, and lightweight office network administration. You will also support employees ... Support cybersecurity best practices related to endpoints, access controls, and employee tooling ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Cybersecurity is a fundamental responsibility of the IT organization at Reelcraft. The IT Manager ...

Posted today

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Cybersecurity is a fundamental responsibility of the IT organization at Reelcraft. The IT Manager ...

Posted today

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All JobsCyber Security Help Desk JobsCyber Security Help Desk Jobs in Indiana

Cyber Security Help Desk information

See Indiana salary details

$42.8K

$88.7K

$138K

How much do cyber security help desk jobs pay per year?

As of Jul 29, 2026, the average yearly pay for cyber security help desk in Indiana is $88,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $106,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Cyber Security Help Desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the Cyber Security Help Desk position, and why are they important?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a Cyber Security Help Desk job?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the most commonly searched types of Cyber Security Help Desk jobs in Indiana? The most popular types of Cyber Security Help Desk jobs in Indiana are:
What are popular job titles related to Cyber Security Help Desk jobs in Indiana? For Cyber Security Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Cyber Security Help Desk jobs in Indiana look for? The top searched job categories for Cyber Security Help Desk jobs in Indiana are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Indiana as of July 2026, with employment types broken down into 91% Full Time, 6% Part Time, and 3% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $88,657 per year, or $42.6 per hour.

IT Help Desk Systems Administrator

Jack Laurie Group

Indianapolis, IN • On-site

$45K - $55K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Jack Laurie Group rating

8.1

Company rating: 8.1 out of 10

Based on 5 frontline employees who took The Breakroom Quiz

Job description


IT Help Desk Technician
Northwest Indianapolis, IN (In-Office)
At Jack Laurie Group, technology keeps our business moving. From our field teams and project managers to our accounting and operations staff, everyone depends on reliable technology to get the job done.
We're looking for an IT Help Desk Technician who enjoys solving problems, helping people, and making technology work. If you're the person who stays calm under pressure, enjoys troubleshooting, and takes pride in finding solutions, you'll fit right in.
This is a full-time, in-office position based at our Northwest Indianapolis headquarters supporting approximately 300 employees across multiple business divisions throughout Indiana.
What You'll Do
As the first line of IT support, you'll help keep our employees productive by providing exceptional technical support and resolving issues quickly and professionally.
Your Responsibilities
  • Provide technical support to employees via phone, email, remote support, and in person
  • Troubleshoot and resolve hardware, software, printer, mobile device, and network issues
  • Install, configure, and maintain desktops, laptops, monitors, peripherals, and business software
  • Set up new employees with computers, accounts, and system access
  • Manage user accounts, passwords, permissions, and Microsoft 365 support
  • Escalate complex technical issues while maintaining communication with the end user
  • Document support tickets, troubleshooting steps, and resolutions
  • Assist with system upgrades, software deployments, and IT improvement projects
  • Perform preventative maintenance and ensure systems remain secure and up to date
  • Educate employees on technology best practices and cybersecurity awareness
  • Continue learning new technologies to improve our IT environment

What We're Looking For
We're looking for someone who enjoys helping people just as much as they enjoy technology.
Qualifications
  • Experience in an IT Help Desk, Desktop Support, or Technical Support role
  • Strong knowledge of Windows operating systems, Microsoft 365, computer hardware, and business software
  • Familiarity with printers, networking, mobile devices, and user account management
  • Excellent troubleshooting and analytical skills
  • Outstanding customer service and communication abilities
  • Ability to explain technical issues in a way anyone can understand
  • Strong organizational and time management skills
  • Self-motivated with a desire to learn and grow

Why Jack Laurie Group?
Since 1950, Jack Laurie Group has been helping build Indiana while building careers. We believe our people are our greatest competitive advantage, and we're committed to creating an environment where employees can grow, contribute, and make a real impact.
If you're looking for a place where your work matters, your ideas are heard, and every day brings a new challenge, you'll fit right in.
IACT with Grit
Our values aren't just posters on the wall-they're how we work.
Integrity
Do the right thing-even when no one is watching.
Accountability
Own your work. Solve problems. Finish what you start.
Candor
Communicate openly, honestly, and respectfully.
Teamwork
Win together. Support one another and celebrate success as a team.
Live with Grit
Bring determination, resilience, and a relentless drive to improve. Technology changes daily-and so do we.
Compensation & Benefits
Compensation
  • $45,000-$55,000 Base Salary
  • Performance Bonus Opportunities
  • Additional Company Allowances
  • Career Growth & Advancement Opportunities
Benefits
  • Comprehensive Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • 401(k) with Company Match
  • Paid Time Off
  • Paid Holidays
  • Ongoing Training & Professional Development

Join Jack Laurie Group
We're looking for someone who enjoys solving problems, helping people, and making technology better for everyone around them. If that sounds like you, we'd love to have a conversation.
Apply today and become the IT professional who helps keep Jack Laurie Group connected, productive, and moving forward.

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