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Cyber Security Help Desk Jobs in Indiana (NOW HIRING)

MHG Hotels

Information Technology Manager

Indianapolis, IN · On-site

$90K - $111K/yr

Oversee the daily operations of the IT help desk, ensuring timely resolution of IT tickets and ... and cyber security measures, as well as familiarity with database management and enterprise ...

inKind

IT Manager

Austin, IN · On-site +1

$91K - $111K/yr

... help desk support, and lightweight office network administration. You will also support employees ... Support cybersecurity best practices related to endpoints, access controls, and employee tooling ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Cybersecurity is a fundamental responsibility of the IT organization at Reelcraft. The IT Manager ...

Reelcraft Industries

IT Manager

Columbia City, IN · On-site

$120K - $140K/yr

The IT Manager leads two direct reports, an IT Help Desk Technician and an ERP Application Project ... Cybersecurity is a fundamental responsibility of the IT organization at Reelcraft. The IT Manager ...

IMMI

Dir. IT Infrastructure

Westfield, IN · On-site

$120 - $150/hr

... Help Desk. LOCATION: Onsite- Westfield, IN with hybrid flexibility Essential Functions: Develop and ... Cybersecurity, Compliance & Risk Management Oversee cybersecurity strategies, monitoring, and ...

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Cyber Security Help Desk information

See Indiana salary details

$42.8K

$88.7K

$138K

How much do cyber security help desk jobs pay per year?

As of Aug 9, 2026, the average yearly pay for cyber security help desk in Indiana is $88,657.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,700.00 and $106,600.00 per year, depending on experience, location, and employer.

What are some common challenges faced by cyber security help desk professionals?

Cyber Security Help Desk professionals often encounter the challenge of resolving diverse security issues quickly while balancing the needs and technical understanding of end-users. They may need to identify and respond to threats such as phishing emails or malware, sometimes under time pressure, and must keep up with ever-evolving cybersecurity risks. Additionally, translating complex technical information into clear guidance for staff with varying backgrounds is a frequent aspect of the role. These challenges are rewarding for those who enjoy problem-solving, learning new technologies, and working collaboratively to protect organizational assets.

What are the key skills and qualifications needed to thrive in the cyber security help desk position?

To thrive as a Cyber Security Help Desk professional, you need a solid understanding of information security principles, troubleshooting skills, and experience with operating systems and network protocols, often supported by a degree in IT or cybersecurity. Familiarity with ticketing systems, security information and event management (SIEM) tools, and certifications such as CompTIA Security+ or Cisco CCNA is highly valued. Strong communication, problem-solving abilities, and a customer-focused attitude distinguish outstanding Help Desk analysts. These competencies ensure timely resolution of security issues, effective support for users, and stronger overall organizational protection.

What is a cyber security help desk?

A Cyber Security Help Desk job involves providing technical support and guidance to users regarding cybersecurity issues. Responsibilities include troubleshooting security incidents, assisting with password resets, monitoring suspicious activities, and ensuring compliance with security policies. Professionals in this role help protect an organization's data by responding to security alerts, educating users on best practices, and escalating critical issues to higher-level cybersecurity teams.

What are the most commonly searched types of Cyber Security Help Desk jobs in Indiana? The most popular types of Cyber Security Help Desk jobs in Indiana are:
What are popular job titles related to Cyber Security Help Desk jobs in Indiana? For Cyber Security Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Cyber Security Help Desk jobs in Indiana look for? The top searched job categories for Cyber Security Help Desk jobs in Indiana are:
Cyber Security Help Desk jobs near you
Infographic showing various Cyber Security Help Desk job openings in Indiana as of July 2026, with employment types broken down into 1% As Needed, 75% Full Time, 21% Part Time, and 3% Contract. Highlights an 86% Physical, 2% Hybrid, and 12% Remote job distribution, with an average salary of $88,657 per year, or $42.6 per hour.

IT Help Desk Support Specialist

Novelty, Inc.

Greenfield, IN • On-site

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 11 days ago

Job description

IT Help Desk Support Specialist

Location: Greenfield, IN (On-Site)

About Novelty Inc.

Novelty Inc. is a vertically integrated product development and distribution company serving major retailers across North America. Technology plays a critical role in supporting our warehouse, sales, customer service, and corporate operations. We are seeking a dependable, customer-focused IT professional who enjoys solving problems, supporting users, and helping improve our technology environment.

Position Summary

The IT Help Desk & Systems Support Specialist provides day-to-day technical support to employees while assisting with the administration, maintenance, and improvement of the company's IT infrastructure. This position is responsible for resolving user issues, supporting hardware and software, maintaining systems, and participating in IT projects that improve business operations.

This role is ideal for someone who enjoys helping people, troubleshooting technology, and continuously learning new systems.

Primary Responsibilities

Help Desk Support

  • Serve as the first point of contact for employee technical support requests.
  • Troubleshoot and resolve hardware, software, printer, and network issues.
  • Install, configure, and maintain Windows computers, laptops, mobile devices, and peripherals.
  • Set up new employee workstations, user accounts, and equipment.
  • Support Microsoft 365 applications, including Outlook, Teams, Excel, Word, and OneDrive.
  • Document support requests and resolutions.

Systems Administration Support

  • Assist with Active Directory user management and permissions.
  • Maintain user accounts, passwords, and security groups.
  • Assist with software deployment and updates.
  • Monitor system performance and report issues proactively.
  • Support backups and disaster recovery procedures.
  • Help maintain network devices, wireless access points, and shared printers.

Technology & Infrastructure

  • Maintain inventory of IT equipment and software licenses.
  • Coordinate repairs and warranty service for hardware.
  • Assist with workstation imaging and deployment.
  • Support conference room technology and audiovisual equipment.
  • Help maintain company phone systems and mobile devices.

Qualifications

Required

  • Associate degree in Information Technology or related field (or equivalent experience)
  • 2+ years of Help Desk or IT Support experience
  • Strong knowledge of:
    • Windows operating systems
    • Microsoft 365
    • PC hardware and troubleshooting
    • Printers and peripheral devices
    • Basic networking concepts (TCP/IP, Wi-Fi, VPN)
  • Excellent customer service and communication skills
  • Strong organizational and problem-solving abilities

Preferred

  • Experience with Active Directory
  • Experience with Microsoft Entra ID (Azure AD)
  • Experience supporting ERP or CRM systems
  • Knowledge of cybersecurity best practices
  • Experience with virtualization technologies
  • CompTIA A+, Network+, or Microsoft certifications

Benefits

  • Competitive Pay
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Vacation & Holidays
  • Employee Discounts
  • Professional Development Opportunities