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Entry Level Help Desk Support Jobs in Indiana (NOW HIRING)

Procyon TS

IN-DCS-Help Desk Support

Indianapolis, IN · On-site

Help Desk Support Work Location: 100% Remote Interview Mode : In person Client Location : Indianapolis, IN 46204 Job Roles & Responsibilities: * Exhibit proficient listening abilities while engaging ...

TEKsystems

Service Desk Analyst

Evansville, IN · On-site

$18 - $20/hr

... an entry-level candidate to gain real experience with a global company and add to their resume ... Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service ...

TEKsystems

Service Desk Analyst

Evansville, IN

$18 - $20/hr

... an entry-level candidate to gain real experience with a global company and add to their resume ... Skills Help desk, Support, Help desk support, Troubleshooting, Service desk, Customer service ...

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager

Lids

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager

Lids

Help Desk Technician

Indianapolis, IN

$19 - $25.75/hr

Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager

Netpace

IN-DCS-Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$22 - $26/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Responsibilities : • Provides first-line user support and delivers quality customer service to Help Desk customers by: Answering, evaluating and prioritizing all requests for assistance ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

They are seeking a Help Desk Analyst to provide first-line user support, diagnose hardware and software problems, and deliver quality customer service to their Help Desk customers. Responsibilities ...

MIBOR

MEMBER SUPPORT SUPERVISOR

Indianapolis, IN · On-site

This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support ...

Family Express

Help Desk Associate

Valparaiso, IN · On-site

$16.25 - $22/hr

The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...

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Entry Level Help Desk Support information

See Indiana salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What are Entry Level Help Desk Support roles?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Indiana? For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for? The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Help Desk Support jobs? Cities in Indiana with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Indiana as of May 2026, with employment types broken down into 2% As Needed, 13% Full Time, 69% Part Time, 1% Temporary, and 15% Contract. Highlights an 63% Physical, 4% Hybrid, and 33% Remote job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

Help Desk Support

Padmore Global Connections LLC

Indianapolis, IN • On-site

$28/hr

Other

This job post has expired today. Applications are no longer accepted.

Job description

About the job Help Desk Support
Max Pay Rate: $28.00
Work Arrangement: Remote
Agency Interview Type: In person only
Engagement Type: Contract
NOTE: Applications with resumes in PDF Format will be automatically rejected. Only Word format resumes will be considered.
Short Description:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation.
Complete Description:
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging in daily communication with Child Welfare and system development personnel to resolve software related issues through research, analysis and solution formulation. Demonstrate the capacity to write clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentation related to software systems effectively.
Provide comprehensive support for the Statewide Automated Child Welfare Information System (SACWIS) possessing a robust understanding of its functionalities. Be well versed in the data relationships within SAWCIS applications, offering precise guidance to users for accurate data entry.
Understand and support child welfare policies, procedures and practices to assist users in documenting federal Titel IV-FC requirements, Adoption and Foster Care Analysis and Reporting system (AFCARS) requirements, and National Child Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation and maintenance of user profiles, ID, and passwords while ensuring appropriate security measures for system functions.
Deliver software support to both internal and external clients via telephone, email and Microsoft Teams, addressing daily production issues with the SACWIS environment.
Prioritize and plan work activities, analyze and troubleshoot customer inquiries regarding software applications and communicate effectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle, including documentation of business needs analysis, system analysis, functional and technical design, development, testing and production support.

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