Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager
Help Desk Technician
$19 - $25.75/hr
Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager
Help Desk Technician
$19 - $25.75/hr
Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment ... Education Reports To Help Desk Manager
Help Desk Analyst L1
$19.50 - $26.75/hr
You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...
Help Desk Analyst L1
$19.50 - $26.75/hr
You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...
Help Desk Analyst L1
$22 - $26/wk
You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...
Help Desk Analyst L1
$22 - $26/wk
You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$22 - $26/hr
You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$22 - $26/hr
You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
IT Help Desk Technician
Indianapolis, IN · On-site
The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration ...
IT Help Desk Technician
Indianapolis, IN · On-site
The role of a IT Help Desk Technician will provide first level support to our clients by offering professional, courteous and prompt technical support via onsite visits or by remote administration ...
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
Help Desk Analyst
Granger, IN · On-site
$18.50 - $25/hr
Reports to the Manager, Technical Support or Director, Information Systems. Provides first-line user support and delivers quality customer service to Beacon Health System Help Desk customers.
This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support ...
Quick apply
This supervisory position oversees the MIBOR Experience Specialists and Help Desk support team ensuring our members receive prompt, accurate, professional, and friendly service when seeking support ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...
As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
Quick apply
Help Desk Associate
Valparaiso, IN · On-site
$15.75 - $21.25/hr
The Help Desk Associate is the first level of response and support for our stores and end-users. The position is responsible for answering, collaborating commenting, troubleshooting, and providing ...
As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...
As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...
Help Desk Specialist
Indianapolis, IN · On-site
As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...
Help Desk Specialist
Indianapolis, IN · On-site
As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...
Distribution Center Help Desk
Indianapolis, IN · On-site
$17.75 - $24/hr
This is an entry-level position based out of our distribution center located at 5851 Guion Rd ... support o Performing quality checks verifying product descriptions and quantities match o Locating ...
Distribution Center Help Desk
Indianapolis, IN · On-site
$17.75 - $24/hr
This is an entry-level position based out of our distribution center located at 5851 Guion Rd ... support o Performing quality checks verifying product descriptions and quantities match o Locating ...
Help Desk Specialist
Mishawaka, IN · On-site
$25 - $28/hr
ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...
New
Help Desk Specialist
Mishawaka, IN · On-site
$25 - $28/hr
ROLE OVERVIEW The IT Support, Help Desk role provides front-line technical support for clinical applications, as well as hardware and software used by clinicians, patients, and administrative team ...
New
This role is based at Greenwood High School and supports the entire district. The position plays a ... Monitor the help desk and resolve tickets that can be completed remotely * Deliver technical ...
This role is based at Greenwood High School and supports the entire district. The position plays a ... Monitor the help desk and resolve tickets that can be completed remotely * Deliver technical ...
Entry Level Help Desk Support information
See Indiana salary details
$9.84 - $11.81
4% of jobs
$11.81 - $13.79
4% of jobs
$13.79 - $15.76
9% of jobs
$16.63 is the 25th percentile. Wages below this are outliers.
$15.76 - $17.74
17% of jobs
The median wage is $19.15 / hr.
$17.74 - $19.71
22% of jobs
$21.59 is the 75th percentile. Wages above this are outliers.
$19.71 - $21.69
20% of jobs
$21.69 - $23.66
15% of jobs
$23.66 - $25.64
3% of jobs
$25.64 - $27.62
6% of jobs
$27.62 - $29.59
0% of jobs
$29.59 - $31.57
0% of jobs
$9
$19
$31
How much do entry level help desk support jobs pay per hour?
As of Jun 18, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.
What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?
| Aspect | Entry Level Help Desk Support | Technical Support Specialist |
|---|---|---|
| Required Certifications | CompTIA A+ often preferred | CompTIA A+ or Network+ common |
| Work Environment | Help desk, call centers, on-site support | Customer sites, remote support, call centers |
| Industry Usage | IT, tech companies, small businesses | IT, telecommunications, software firms |
| Common Search Intent | Entry level support roles, troubleshooting basics | Technical troubleshooting, advanced support tasks |
Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.
What jobs pay $2000 a day?
Most entry-level help desk support roles do not pay $2000 a day; such high daily earnings are typically associated with specialized or senior positions in fields like consulting, software development, or executive roles. High-paying jobs often require extensive experience, certifications, or advanced skills, and earnings can vary based on industry, location, and workload.
Can I get a helpdesk job with no experience?
Entry level help desk support positions often do not require prior experience, but having basic knowledge of computer hardware, operating systems, and troubleshooting skills can improve your chances. Certifications like CompTIA A+ can also help demonstrate your readiness for the role. Employers may provide on-the-job training for candidates with strong communication skills and a willingness to learn.
Is helpdesk a good entry-level job?
Help desk support is a common entry-level IT role that involves troubleshooting technical issues, assisting users, and maintaining hardware and software. It provides foundational experience in customer service, technical skills, and familiarity with tools like ticketing systems, making it a good starting point for a career in IT.
What are the key skills and qualifications needed to thrive as an Entry Level Help Desk Support, and why are they important?
To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.
What are Entry Level Help Desk Support roles?
Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.
Is AI replacing IT's help desk?
AI is increasingly used to automate routine help desk tasks such as password resets and troubleshooting, but it does not fully replace help desk support roles like Entry Level Help Desk Support. Human technicians are still essential for complex issues, customer interaction, and problem-solving that require critical thinking and empathy. Help desk jobs often involve learning new tools and certifications to adapt to evolving technology.
What are some common challenges faced by entry level help desk support professionals, and how can they be managed?
Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Indiana? For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for? The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:
What cities in Indiana are hiring for Entry Level Help Desk Support jobs? Cities in Indiana with the most Entry Level Help Desk Support job openings:
Lids rating
5.9
Based on 107 frontline employees who took The Breakroom Quiz
55th of 102 rated fashion retailers
Job description
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.
Principle Duties and Responsibilities
- Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
- Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
- Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
- Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
- Document issues in the ticketing system
- Communicate technical solutions to a non-technical workforce
- Complete and close the Help Desk tickets under your assignment in a timely manner
- Provide regular status updates to the Manager of IT Operations
- Hybrid schedule
- Evening/weekend availability
Additional Principal Duties and Responsibilities
Job Required Knowledge & Skills
- Minimum 2 years' experience providing Help Desk support to medium-sized companies
- Excellent communication and interpersonal skills
- Strong problem solving and communication skills
- In-depth knowledge of computer systems, networking, and mobile device
- IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies.
- Retail point-of-sale systems
Preferred Job Required Knowledge & Skills
In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!
Education
Reports To
Help Desk Manager
About Lids
Sourced by ZipRecruiter
For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
Indianapolis, IN, US
Year founded
1995