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Entry Level Help Desk Support Jobs in Indiana (NOW HIRING)

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones

Help Desk Analyst L1

Indianapolis, IN · On-site

$19.50 - $26.75/hr

You'll provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment that powers our mission. What you will do as the Help Desk Support Analyst: The ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot issues, and contribute to a seamless IT environment for their global teams. Responsibilities : • ...

Robert Half

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in a manufacturing environment in Plainfield, Indiana. This Long-term Contract position is ...

BES Systemhaus

Help Desk Technician

South Bend, IN · On-site +1

$19.75 - $26.50/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience-providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

On-Site IT Hardware/Software Support - Indianapolis, IN Are you the person everyone turns to when ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...

MIBOR

Help Desk Specialist

Indianapolis, IN · On-site

$22 - $25/hr

Through our membership, each year, we invest in the communities we support to help improve the ... The Help Desk Specialist provides members with customer service assistance and technical support ...

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All JobsHelp Desk Support JobsEntry Level Help Desk Support JobsEntry Level Help Desk Support Jobs in Indiana

Entry Level Help Desk Support information

See Indiana salary details

$9

$19

$31

How much do entry level help desk support jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for entry level help desk support in Indiana is $19.83, according to ZipRecruiter salary data. Most workers in this role earn between $16.68 and $21.97 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Indiana?

For Entry Level Help Desk Support jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Indiana look for?

The top searched job categories for Entry Level Help Desk Support jobs in Indiana are:

What cities in Indiana are hiring for Entry Level Help Desk Support jobs?

Cities in Indiana with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you
Infographic showing various Entry Level Help Desk Support job openings in Indiana as of August 2026, with employment types broken down into 83% Full Time, and 17% Contract. Highlights an 100% In-person job distribution, with an average salary of $41,256 per year, or $19.8 per hour.

IT Help Desk Support Specialist

Novelty, Inc.

Greenfield, IN

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 24 days ago

Job description

IT Help Desk Support Specialist

Location: Greenfield, IN (On-Site)

About Novelty Inc.

Novelty Inc. is a vertically integrated product development and distribution company serving major retailers across North America. Technology plays a critical role in supporting our warehouse, sales, customer service, and corporate operations. We are seeking a dependable, customer-focused IT professional who enjoys solving problems, supporting users, and helping improve our technology environment.

Position Summary

The IT Help Desk & Systems Support Specialist provides day-to-day technical support to employees while assisting with the administration, maintenance, and improvement of the company's IT infrastructure. This position is responsible for resolving user issues, supporting hardware and software, maintaining systems, and participating in IT projects that improve business operations.

This role is ideal for someone who enjoys helping people, troubleshooting technology, and continuously learning new systems.

Primary Responsibilities

Help Desk Support

  • Serve as the first point of contact for employee technical support requests.
  • Troubleshoot and resolve hardware, software, printer, and network issues.
  • Install, configure, and maintain Windows computers, laptops, mobile devices, and peripherals.
  • Set up new employee workstations, user accounts, and equipment.
  • Support Microsoft 365 applications, including Outlook, Teams, Excel, Word, and OneDrive.
  • Document support requests and resolutions.

Systems Administration Support

  • Assist with Active Directory user management and permissions.
  • Maintain user accounts, passwords, and security groups.
  • Assist with software deployment and updates.
  • Monitor system performance and report issues proactively.
  • Support backups and disaster recovery procedures.
  • Help maintain network devices, wireless access points, and shared printers.

Technology & Infrastructure

  • Maintain inventory of IT equipment and software licenses.
  • Coordinate repairs and warranty service for hardware.
  • Assist with workstation imaging and deployment.
  • Support conference room technology and audiovisual equipment.
  • Help maintain company phone systems and mobile devices.

Qualifications

Required

  • Associate degree in Information Technology or related field (or equivalent experience)
  • 2+ years of Help Desk or IT Support experience
  • Strong knowledge of:
    • Windows operating systems
    • Microsoft 365
    • PC hardware and troubleshooting
    • Printers and peripheral devices
    • Basic networking concepts (TCP/IP, Wi-Fi, VPN)
  • Excellent customer service and communication skills
  • Strong organizational and problem-solving abilities

Preferred

  • Experience with Active Directory
  • Experience with Microsoft Entra ID (Azure AD)
  • Experience supporting ERP or CRM systems
  • Knowledge of cybersecurity best practices
  • Experience with virtualization technologies
  • CompTIA A+, Network+, or Microsoft certifications

Benefits

  • Competitive Pay
  • Medical, Dental & Vision Insurance
  • 401(k) with Company Match
  • Paid Vacation & Holidays
  • Employee Discounts
  • Professional Development Opportunities