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Local Microsoft Help Desk Jobs in Indiana (NOW HIRING)

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Deliver software support to both internal and externalclients via telephone, email and Microsoft ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Help Desk/Desktop Support Analyst

Plainfield, IN · On-site

$20 - $27.50/hr

We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for ... Provide hands-on support for Microsoft Windows environments, including Windows 10 workstations and ...

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... Microsoft Office, SAP, or proprietary tools), and network connectivity. • Perform initial ...

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

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Local Microsoft Help Desk information

What is the difference between Local Microsoft Help Desk vs Local IT Support Specialist?

AspectLocal Microsoft Help DeskLocal IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified: Modern Desktop Administrator AssociateCompTIA A+, Network+, Microsoft Certified: Windows Support
Work EnvironmentHelp desk, call centers, remote supportOn-site, troubleshooting hardware/software, network setup
Industry UsageIT service providers, corporate supportBusinesses, organizations, tech companies
Search/Comparison IntentYesNo

The Local Microsoft Help Desk primarily focuses on providing support for Microsoft products and services, often via remote or call center support. In contrast, a Local IT Support Specialist handles broader technical issues, including hardware, network, and software troubleshooting on-site. While both roles require similar certifications and work in IT support environments, the Help Desk role is more specialized in Microsoft solutions, making it the more common comparison for users seeking Microsoft-specific support.

What are the most commonly searched types of Microsoft Help Desk jobs in Indiana?

The most popular types of Microsoft Help Desk jobs in Indiana are:

What job categories do people searching Local Microsoft Help Desk jobs in Indiana look for?

The top searched job categories for Local Microsoft Help Desk jobs in Indiana are:

What cities in Indiana are hiring for Local Microsoft Help Desk jobs?

Cities in Indiana with the most Local Microsoft Help Desk job openings:

Infographic showing various Local Microsoft Help Desk job openings in Indiana as of June 2026, with employment types broken down into 2% As Needed, 92% Full Time, 2% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Help Desk Support

Indianapolis, IN • On-site

$19.50 - $26.75/hr

Full-time

Re-posted 24 days ago


Job description

Description:
Exhibitproficient listening abilities while engaging in daily communication with ChildWelfare and system development personnel to resolve software related issuesthrough research, analysis and solution formulation.
Purpose of Position/Summary:
Exhibit proficient listening abilities while engaging indaily communication with Child Welfare and system development personnel toresolve software related issues through research, analysis and solutionformulation. Demonstrate the capacity towrite clearly and succinctly tailoring information for diverse audiences. Maintain, organize and track documentationrelated to software systems effectively.
Provide comprehensive support for the Statewide AutomatedChild Welfare Information System (SACWIS) possessing a robust understanding ofits functionalities. Be well versed inthe data relationships within SAWCIS applications, offering precise guidance tousers for accurate data entry.
Understand and support child welfare policies, proceduresand practices to assist users in documenting federal Titel IV-FC requirements, Adoptionand Foster Care Analysis and Reporting system (AFCARS) requirements, and NationalChild Abuse and Neglect Data System (NCANDS) requirements.
Manage software security tasks, including the creation andmaintenance of user profiles, ID, and passwords while ensuring appropriatesecurity measures for system functions.
Deliver software support to both internal and externalclients via telephone, email and Microsoft Teams, addressing daily productionissues with the SACWIS environment.
Prioritize and plan work activities, analyze andtroubleshoot customer inquiries regarding software applications and communicateeffectively with both technical and non-technical stakeholders.
Adhere to the complete software development lifecycle,including documentation of business needs analysis, system analysis, functionaland technical design, development, testing and production support.
Required/Desired Skills
Skill
Required /Desired
Amount
of Experience
Associates Degree or 3 plus years or experience
Required
3
Years
Working knowledge of Microsoft Office (Outlook 365, Word and Excel);
Required
5
Years
Prior customer service experience
Required
5
Years
Knowledge of help desk ticketing systems
Required
6
Months
Ability to identify and resolve problems using research techniques
Required
0
Experience of Atlassian Jira, Confluence and Service Management tools
Required
0
Ability to communicate effectively orally and in writing
Required
0
Knowledge of Genesys phone systems
Highly desired
0
Experience of Salesforce platform
Highly desired
0
Software testing experience
Highly desired
0
Experience providing first and second tier help desk support
Highly desired
0