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Contract Microsoft Help Desk Jobs in Indiana (NOW HIRING)

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

Purpose of the Role: The IT Help Desk Technician serves as the front-line technical support ... Support Microsoft and Apple operating systems and associated software applications. * Maintain ...

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Project Coordinator (6-Month Contract) Location: NW Indianapolis (Interactive Way) Reports to: Help Desk Manager Department: Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Deliver software support to both internal and externalclients via telephone, email and Microsoft ... Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

Troubleshoot and support Microsoft Office and Epicor Eclipse systems while assisting users in ... help desk experience preferred * Strong knowledge of Microsoft Office products * Solid ...

Zones, LLC

Help Desk Analyst L1

Indianapolis, IN · On-site

$18 - $24.50/hr

They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... Microsoft Office, SAP, or proprietary tools), and network connectivity. • Perform initial ...

Zones

Help Desk Analyst L1

Indianapolis, IN

$19.50 - $26.75/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN · On-site

$24 - $28/hr

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

Zones LLC.

Help Desk Analyst L1

Indianapolis, IN

$24 - $28/wk

What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Proficiency with Windows and/or macOS operating systems, Microsoft Office Suite, and basic ...

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Contract Microsoft Help Desk information

What is a Contract Microsoft Help Desk?

A Contract Microsoft Help Desk is an outsourced or temporary support service that assists businesses and users with Microsoft products, such as Windows, Office 365, and Azure. These help desk professionals troubleshoot technical issues, answer questions, and provide guidance on using Microsoft software. They are usually hired on a contract basis, either through a staffing agency or directly by companies, to provide technical support for a set period or project. This arrangement allows organizations to scale their support needs without hiring full-time staff.

What are the key skills and qualifications needed to thrive as a Contract Microsoft Help Desk specialist?

To thrive as a Contract Microsoft Help Desk specialist, you need a solid understanding of Microsoft operating systems, Office 365, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow, and Microsoft Active Directory is commonly required. Strong communication, patience, and problem-solving abilities help in effectively assisting users and managing technical issues. These skills ensure efficient resolution of technical problems, high user satisfaction, and reliable IT support in dynamic business environments.

What are some common challenges faced by Contract Microsoft Help Desk professionals, and how can they be addressed?

Contract Microsoft Help Desk professionals often encounter challenges such as managing a high volume of support tickets, quickly adapting to different organizational environments, and staying current with Microsoft product updates. To address these challenges, it’s beneficial to develop strong time-management skills, actively participate in ongoing training, and leverage available documentation and knowledge bases. Building effective communication with both end-users and permanent IT staff also helps ensure smoother issue resolution and a successful contract engagement.

What is the difference between Contract Microsoft Help Desk vs Contract IT Support Specialist?

AspectContract Microsoft Help DeskContract IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications (e.g., MCSA)
Work EnvironmentHelp desk, remote or on-site support, customer interactionTechnical support, troubleshooting, on-site or remote
Industry UsageIT service providers, corporate IT departmentsIT service providers, corporate IT teams, tech companies

Contract Microsoft Help Desk roles focus on providing end-user support for Microsoft products, often involving troubleshooting and customer service. Contract IT Support Specialist positions may cover a broader range of IT issues, including hardware, software, and network support. While both roles require similar certifications and work environments, the Help Desk role is more customer-facing and product-specific, whereas IT Support Specialists handle diverse technical problems across systems.

What are the most commonly searched types of Microsoft Help Desk jobs in Indiana?

The most popular types of Microsoft Help Desk jobs in Indiana are:

Contract Microsoft Help Desk jobs near you

Help Desk Technician

AEG

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

Posted 10 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
*This position is based in Indianapolis, Indiana and requires regular onsite work. Relocation assistance is not available for this position.
Purpose of the Role:
The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective support for hardware, software, network, mobile device, and user access issues while delivering an exceptional customer service experience.
Working closely with the IT Administrators, the IT Help Desk Technician supports the day-to-day operation of Andretti Global's technology environment, including Microsoft 365, desktop and laptop systems, VoIP communications, printers, and business applications. This position plays a critical role in maintaining employee productivity, supporting business continuity, and ensuring a positive user experience across the organization.
The IT Help Desk Technician serves as the primary IT support resource for corporate and shop operations when IT Administrators are supporting trackside activities and is expected to participate in on-call support and after-hours issue resolution as business needs require.
Responsibilities:
End-User Support & Help Desk Services
  • Serve as the primary point of contact for employee technical support requests.
  • Provide support via phone, email, remote support tools, and in-person interactions.
  • Troubleshoot and resolve hardware, software, network, printer, mobile device, and account access issues.
  • Escalate complex or critical issues to the appropriate IT resource while maintaining ownership and communication with the customer.
  • Deliver exceptional customer service by responding to requests with professionalism, urgency, and accountability.
  • Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
  • Develop and maintain support documentation, user guides, and knowledge base articles.
  • Assist with onboarding and offboarding activities, including equipment deployment, account setup, and access management.
  • Support conference room technology, collaboration tools, and audiovisual equipment.

IT Operations Support
  • Install, configure, deploy, and maintain desktop and laptop systems, mobile devices, printers, and related peripherals.
  • Assist in the administration and support of Microsoft 365 environments.
  • Support Microsoft and Apple operating systems and associated software applications.
  • Maintain technology asset inventories and equipment records.
  • Assist with system updates, patching, upgrades, testing, and routine maintenance activities.
  • Follow established IT security, access control, and data protection standards.
  • Identify opportunities to improve support processes and user experience.

Race Weekend & Coverage Support
  • Serve as the primary IT support resource for Andretti Global corporate and shop operations during race travel and weekends when IT Administrators are supporting trackside activities.
  • On-call support to provide technical assistance during race weekends and other business-critical events.
  • Respond to urgent technology issues outside normal business hours as required.
  • Troubleshoot and resolve end-user issues independently and escalate critical matters when necessary.
  • Support remote users, corporate staff, and non-race team personnel with technical support needs.
  • Monitor and respond to IT requests to ensure minimal disruption to business operations during race weekends.
  • Maintain clear documentation and communication regarding incidents, outages, and support activities during race events.
  • Provide continuous technical support coverage during IT Administrator absences, vacations, and business travel.

Position Qualifications:
Education & Experience
  • High School diploma or equivalent required; Associate degree in Information Technology or related field preferred.
  • One (1) to three (3) years of experience in Help Desk, Desktop Support, Technical Support, or a related IT role preferred.
  • Experience supporting end users in a fast-paced business environment preferred.

Knowledge, Skills & Abilities
  • Working knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Windows operating systems; Apple macOS and iOS experience preferred.
  • Basic understanding of Active Directory/Entra ID, networking concepts, and user account administration.
  • Familiarity with computer hardware, peripherals, printers, and mobile device support.
  • Experience using ticketing and service management systems preferred.
  • Strong troubleshooting and diagnostic skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational skills with the ability to prioritize multiple requests and deadlines.
  • Ability to work independently while collaborating effectively with team members.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Willingness to work flexible schedules, including evenings, weekends, and on-call assignments as business needs require.

Core Competencies:
  • Customer Service Excellence - Demonstrates professionalism, patience, and responsiveness while delivering a positive support experience to all users.
  • Technical Troubleshooting - Effectively diagnoses and resolves hardware, software, network, mobile device, and system issues.
  • Communication Skills - Clearly communicates technical information to both technical and non-technical audiences in verbal and written formats.
  • Problem Solving & Critical Thinking - Analyzes issues, identifies root causes, and implements practical solutions with minimal disruption to operations.
  • Accountability & Ownership - Takes responsibility for support requests from initial contact through resolution and follow-up.
  • Adaptability & Flexibility - Responds effectively to changing priorities, urgent situations, and the unique demands of race weekends and business-critical events.
  • Time Management & Prioritization - Manages multiple support requests simultaneously while maintaining service levels and meeting deadlines.
  • Teamwork & Collaboration - Works effectively with IT Administrators, vendors, business users, and remote teams to resolve issues and support organizational goals.
  • Documentation & Attention to Detail - Maintains accurate records of support activities, asset inventories, configurations, and technical procedures.
  • Technical Learning Agility - Demonstrates initiative in learning new technologies, systems, and support practices to enhance technical capabilities.
  • Dependability & On-Call Readiness - Maintains reliability and responsiveness during on-call rotations, race weekends, and after-hours support situations.
  • Information Security Awareness - Follows established security policies and promotes safe technology practices to protect organizational data and systems.

Andretti Global is an Equal Opportunity Employer
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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