ZipRecruiter

Log In

1

Contract Microsoft Help Desk Jobs in Indiana (NOW HIRING)

APTURA Group

IT Help Desk Associate

Indianapolis, IN · On-site

The Helpdesk Associate is responsible and accountable for: · Provide first-line support to users by diagnosing and resolving technical issues related to Microsoft Windows OS, Microsoft 365, and ...

Everwisecu

Service Desk Analyst

Carmel, IN · On-site

$52 - $68/hr

Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems.**Minimum Requirements:*** High School Diploma or GED* 1+ years of Service Desk, IT support or similar ...

New

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems. Minimum Requirements: * High School Diploma or GED * 1+ years of Service Desk, IT support or similar ...

Everwise Credit Union

Service Desk Analyst

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Proficiency with Microsoft Office suite (e.g., Word, Excel, Outlook) and iOS operating systems. Minimum Requirements: * High School Diploma or GED * 1+ years of Service Desk, IT support or similar ...

Harris

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Microsoft Office or Google Workspace What would make you stand out: * Experience with CPQ, contract ...

Harris

We're looking for an organized, detail-oriented person who can help move managed-services, cloud ... Microsoft Office or Google Workspace What would make you stand out: * Experience with CPQ, contract ...

previous page

Showing results 41-60

All JobsContract Microsoft Help Desk JobsContract Microsoft Help Desk Jobs in Indiana

Contract Microsoft Help Desk information

What is a Contract Microsoft Help Desk?

A Contract Microsoft Help Desk is an outsourced or temporary support service that assists businesses and users with Microsoft products, such as Windows, Office 365, and Azure. These help desk professionals troubleshoot technical issues, answer questions, and provide guidance on using Microsoft software. They are usually hired on a contract basis, either through a staffing agency or directly by companies, to provide technical support for a set period or project. This arrangement allows organizations to scale their support needs without hiring full-time staff.

What are the key skills and qualifications needed to thrive as a Contract Microsoft Help Desk specialist?

To thrive as a Contract Microsoft Help Desk specialist, you need a solid understanding of Microsoft operating systems, Office 365, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow, and Microsoft Active Directory is commonly required. Strong communication, patience, and problem-solving abilities help in effectively assisting users and managing technical issues. These skills ensure efficient resolution of technical problems, high user satisfaction, and reliable IT support in dynamic business environments.

What are some common challenges faced by Contract Microsoft Help Desk professionals, and how can they be addressed?

Contract Microsoft Help Desk professionals often encounter challenges such as managing a high volume of support tickets, quickly adapting to different organizational environments, and staying current with Microsoft product updates. To address these challenges, it’s beneficial to develop strong time-management skills, actively participate in ongoing training, and leverage available documentation and knowledge bases. Building effective communication with both end-users and permanent IT staff also helps ensure smoother issue resolution and a successful contract engagement.

What is the difference between Contract Microsoft Help Desk vs Contract IT Support Specialist?

AspectContract Microsoft Help DeskContract IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications (e.g., MCSA)
Work EnvironmentHelp desk, remote or on-site support, customer interactionTechnical support, troubleshooting, on-site or remote
Industry UsageIT service providers, corporate IT departmentsIT service providers, corporate IT teams, tech companies

Contract Microsoft Help Desk roles focus on providing end-user support for Microsoft products, often involving troubleshooting and customer service. Contract IT Support Specialist positions may cover a broader range of IT issues, including hardware, software, and network support. While both roles require similar certifications and work environments, the Help Desk role is more customer-facing and product-specific, whereas IT Support Specialists handle diverse technical problems across systems.

What are the most commonly searched types of Microsoft Help Desk jobs in Indiana?

The most popular types of Microsoft Help Desk jobs in Indiana are:

Contract Microsoft Help Desk jobs near you

IT Help Desk & ERP Technician

The Industrial Service Group

Indianapolis, IN • On-site

Full-time

Re-posted 5 days ago

Job description

The Help Desk and ERP Technician I provides first-level support for hardware, software, network connectivity, user accounts, enterprise applications, and NetSuite users across multiple locations. As a member of a lean IT team within a growing organization, this individual will work closely with business users and IT colleagues, take ownership of a wide range of technical needs, and contribute to improving systems, processes, and the overall employee technology experience. This position offers the opportunity to expand technical and ERP knowledge, gain exposure to a variety of projects, and grow into increased responsibilities as the organization and IT function continue to evolve.
Core Job Responsibilities:
  • Provide first-level technical support for hardware, software, applications, user accounts, network connectivity, and general technology issues across multiple locations.
  • Monitor the help desk queue, prioritize requests, maintain service-level expectations, and document all incidents and resolutions in the ticketing system.
  • Configure, deploy, maintain, upgrade, image, and troubleshoot Windows computers, laptops, mobile devices, printers, scanners, phones, and other workplace technology.
  • Troubleshoot wired and wireless connectivity, VPN access, TCP/IP, DNS, DHCP, and other common network-related issues.
  • Support enterprise applications and services, including Microsoft applications, financial management systems, Adobe PDF tools, document management platforms, endpoint security, antivirus, and VoIP systems.
  • Provide first-level NetSuite support, including troubleshooting, issue resolution, and assistance with navigation, transactions, reporting, permissions, and day-to-day business processes.
  • Assist with NetSuite user administration, including account setup, onboarding and offboarding, access permissions, and security roles.
  • Participate in testing system changes, enhancements, integrations, and configurations while documenting results, processes, known issues, and user instructions.
  • Collaborate with business users, vendors, and the IT team to gather requirements, resolve ERP-related issues, improve workflows, and support ongoing system enhancements.
  • Assist with technical projects, equipment inventory, employee training, data validation, reporting, saved searches, and continuous improvement of IT and ERP processes.

Requirements
  • 2-5 years experience in IT Support, ERP support, or other related IT role.
  • Experience supporting or using an ERP platform; NetSuite experience is preferred.
  • Excellent customer service, communication, documentation, problem-solving, and collaboration skills.
  • Bachelor's degree in information technology, computer science, or a related field preferred.
  • Strong understanding of Microsoft Azure or another cloud computing environment.
  • Strong understanding of networking concepts and protocols, including TCP/IP, DNS, DHCP, VPNs, wired networks, and wireless networks.

Strong working knowledge of Microsoft Windows, desktop hardware, enterprise applications, endpoint security, antivirus, device management, VoIP systems, and document management platforms, with the ability to lift, move, and install workstation equipment

Apply