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Contract Microsoft Help Desk Jobs in Indiana (NOW HIRING)

Amrize

IT Help Desk

Franklin, IN

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing. * Works ...

Amrize

IT Help Desk

Franklin, IN · On-site

$18 - $24/hr

We're seeking a IT Help Desk who's ready to be part of our mission to manufacture and deliver ... Collaborate with the Managed Service Provider (MSP) under contract with Malarkey Roofing. * Works ...

crewcarwash

IT Help Desk Technician

Indianapolis, IN

The Help Desk Technician provides IT support services for all carwash locations as well as for ... Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting. * High school ...

crewcarwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for ... Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting. * High school ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for ... Strong knowledge of Windows Operating Systems and general Microsoft troubleshooting. * High school ...

TEKsystems

Service Desk Analyst

Indianapolis, IN

$21 - $25/hr

Windows 10, 7, and MacOS x. • Microsoft Office tools including Office365 services. • Business ... Help desk,Customer service,Phone support Job Type & Location This is a Contract position based out ...

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Contract Microsoft Help Desk information

What is a Contract Microsoft Help Desk?

A Contract Microsoft Help Desk is an outsourced or temporary support service that assists businesses and users with Microsoft products, such as Windows, Office 365, and Azure. These help desk professionals troubleshoot technical issues, answer questions, and provide guidance on using Microsoft software. They are usually hired on a contract basis, either through a staffing agency or directly by companies, to provide technical support for a set period or project. This arrangement allows organizations to scale their support needs without hiring full-time staff.

What are the key skills and qualifications needed to thrive as a Contract Microsoft Help Desk specialist?

To thrive as a Contract Microsoft Help Desk specialist, you need a solid understanding of Microsoft operating systems, Office 365, troubleshooting techniques, and typically a relevant IT certification such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate. Familiarity with remote support tools, ticketing systems like ServiceNow, and Microsoft Active Directory is commonly required. Strong communication, patience, and problem-solving abilities help in effectively assisting users and managing technical issues. These skills ensure efficient resolution of technical problems, high user satisfaction, and reliable IT support in dynamic business environments.

What are some common challenges faced by Contract Microsoft Help Desk professionals, and how can they be addressed?

Contract Microsoft Help Desk professionals often encounter challenges such as managing a high volume of support tickets, quickly adapting to different organizational environments, and staying current with Microsoft product updates. To address these challenges, it’s beneficial to develop strong time-management skills, actively participate in ongoing training, and leverage available documentation and knowledge bases. Building effective communication with both end-users and permanent IT staff also helps ensure smoother issue resolution and a successful contract engagement.

What is the difference between Contract Microsoft Help Desk vs Contract IT Support Specialist?

AspectContract Microsoft Help DeskContract IT Support Specialist
CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA A+, Network+, Microsoft certifications (e.g., MCSA)
Work EnvironmentHelp desk, remote or on-site support, customer interactionTechnical support, troubleshooting, on-site or remote
Industry UsageIT service providers, corporate IT departmentsIT service providers, corporate IT teams, tech companies

Contract Microsoft Help Desk roles focus on providing end-user support for Microsoft products, often involving troubleshooting and customer service. Contract IT Support Specialist positions may cover a broader range of IT issues, including hardware, software, and network support. While both roles require similar certifications and work environments, the Help Desk role is more customer-facing and product-specific, whereas IT Support Specialists handle diverse technical problems across systems.

What are the most commonly searched types of Microsoft Help Desk jobs in Indiana?

The most popular types of Microsoft Help Desk jobs in Indiana are:

Contract Microsoft Help Desk jobs near you

Controls Engineer-Help Desk

Sterling Engineering Inc.

Noblesville, IN

$75K - $85K/yr

Full-time

Medical, Dental, Life, PTO

Re-posted 15 days ago

Key responsibilities

  • Monitor Help Desk email and create/update all service request tickets in the system and Fusion.

  • Perform remote customer troubleshooting, repairs, and support to ensure efficient service execution and customer satisfaction.

  • Assist with developing service documentation, creating work instructions, and supporting technical training for the service and installation teams.

Job description

Title:  Controls Engineer - Helpdesk
Location:  Noblesville, IN
Hire Type:  Direct Hire
Compensation:  $75,000 to $85,000
Benefits:  Medical/dental/life insurance; paid time off; holiday pay


The Helpdesk Controls Engineer is the liaison between customers and customer service team. They provide support to the field team regarding information and tools necessary to perform service activities.  This position ensures efficient service execution, customer satisfaction, and improved service timelines.
Key Responsibilities:
Service Support:


Monitor Help Desk email and create/update all service request tickets in our system and Fusion
Coordinate and support remote service support
Perform remote customer troubleshooting and repairs
Support and deescalate unfavorable/high profile customer interactions and situations while working closely with all relevant teams.
Responsible for handling both warranty and non-warranty service opportunities directly with the Customer in coordination with the service department.
Help coordinate preparing quotations via ticket creation and monitoring
Attendance at customer pre-order visits when required.
Monitor customer contracts and renewals proactively to maintain appropriate service coverage.
Assist with coordinating service and installation information with Spa and NL
Assist with site preparation before installations resulting in smoother installations
Assist with the process for customer requests for upgrades
Eventually, assist with customer RMA repairs in-house of certain equipment
Fostering Customer Relationships:


Communicate proactively with customers, addressing queries, concerns, and providing timely updates.
Establish strong customer relationships, build trust, and anticipate future needs for customer loyalty.
Service Infrastructure:
Provide input and assist in the development of Service Documentation including service manuals, retrofit instructions, technical bulletins, and parts lists.
Assist with test equipment, QA equipment, and installation equipment inventory and calibration cycles
Research and assist in developing more efficient tools and processes to enhance productivity.
Manage and organize Inc.'s knowledge base, information storage, and training materials efficiently and productively.
Develop comprehensive maintenance schedules for existing contracts, including routine service and calibration.
Assist with technical training of new hires
Create a training jacket for the service/install team to better align projects with capabilities
Become efficient in all products especially new products to provide the best support possible.
Create work instructions and procedures for service activities
Collaborate with the installation and service teams to create formal training documentation and practices.
Qualifications:


Bachelor’s degree in Controls, Software or Electrical Engineering
An ability to work effectively with both internal cross functional teams and customers according to deadlines and under pressure-filled conditions is essential.
Self-driven, attentive to detail, consistent, and process driven.
Fluent in English, written and oral, second language in Italian is an asset
Experienced in the use of a CRM
Possesses excellent time management skills and can co-ordinate multiple service activities
Proficient with Microsoft software tools including Word, Excel and Power Point etc.
Experience managing budgets, financial forecasting and developing labor and material estimates.
Must be eligible and able to travel domestically & internationally, within 30 days from hire date and legally eligible to operate a vehicle, as this is an essential job function.


Qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or genetic information.