Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
Help Desk Technician
Indianapolis, IN · On-site
$19 - $25.75/hr
... fast-paced environment, have a positive mindset, and possess great communication skills (both ... Education Reports To Help Desk Manager
If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
If you thrive in a fast-paced environment where no two days look the same--and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the ...
Help Desk Specialist
Indianapolis, IN · On-site
If you thrive in a fast-paced environment where no two days look the same-and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...
Help Desk Specialist
Indianapolis, IN · On-site
If you thrive in a fast-paced environment where no two days look the same-and you take pride in ... As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$18 - $24.50/hr
They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... fast-paced, team-oriented environment with a global scope. Preferred : • Experience with SAP ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$18 - $24.50/hr
They are seeking a Help Desk Support Analyst to provide first-line technical support, troubleshoot ... fast-paced, team-oriented environment with a global scope. Preferred : • Experience with SAP ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/hr
What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Ability to work in a fast-paced, team-oriented environment with a global scope. * Bonus: Experience ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/hr
What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Ability to work in a fast-paced, team-oriented environment with a global scope. * Bonus: Experience ...
IT Help Desk Technician
New Albany, IN · On-site
... fast-paced environment. The ideal candidate is service-oriented, detail-focused, and takes ... Position Summary The IT Help Desk Technician provides first-level technical support for end users ...
IT Help Desk Technician
New Albany, IN · On-site
... fast-paced environment. The ideal candidate is service-oriented, detail-focused, and takes ... Position Summary The IT Help Desk Technician provides first-level technical support for end users ...
Help Desk Analyst L1
$19.50 - $26.75/hr
What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Ability to work in a fast-paced, team-oriented environment with a global scope. * Bonus: Experience ...
Help Desk Analyst L1
$19.50 - $26.75/hr
What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Ability to work in a fast-paced, team-oriented environment with a global scope. * Bonus: Experience ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/wk
What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Ability to work in a fast-paced, team-oriented environment with a global scope. * Bonus: Experience ...
Help Desk Analyst L1
Indianapolis, IN · On-site
$24 - $28/wk
What you will do as the Help Desk Support Analyst: The requirements below are representative of the ... Ability to work in a fast-paced, team-oriented environment with a global scope. * Bonus: Experience ...
Service Desk Analyst
$18 - $20/hr
... help desk or IT support role (or strong technical aptitude) * Basic knowledge of O365 and Active Directory * Strong communication and customer service skills * Ability to work in a fast-paced ...
Service Desk Analyst
$18 - $20/hr
... help desk or IT support role (or strong technical aptitude) * Basic knowledge of O365 and Active Directory * Strong communication and customer service skills * Ability to work in a fast-paced ...
Service Desk Analyst
$18 - $20/hr
... help desk or IT support role (or strong technical aptitude) * Basic knowledge of O365 and Active Directory * Strong communication and customer service skills * Ability to work in a fast-paced ...
Quick apply
Service Desk Analyst
$18 - $20/hr
... help desk or IT support role (or strong technical aptitude) * Basic knowledge of O365 and Active Directory * Strong communication and customer service skills * Ability to work in a fast-paced ...
IN-DOH-Help Desk Coordinator/Administrative Assistant
Indianapolis, IN · On-site
$17.50 - $24/hr
Help Desk Coordinator Location: 2 N. Meridian St. Indianapolis, IN 46204 Duration: 6+ Months ... Ability to multitask and prioritize in a fast-paced environment. * Professional demeanor and ...
Quick apply
IN-DOH-Help Desk Coordinator/Administrative Assistant
Indianapolis, IN · On-site
$17.50 - $24/hr
Help Desk Coordinator Location: 2 N. Meridian St. Indianapolis, IN 46204 Duration: 6+ Months ... Ability to multitask and prioritize in a fast-paced environment. * Professional demeanor and ...
IT Service Desk Technician
Brownsburg, IN · On-site
You will own a lot, move fast, and make decisions with full end-to-end responsibility. What You'll do * Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests ...
IT Service Desk Technician
Brownsburg, IN · On-site
You will own a lot, move fast, and make decisions with full end-to-end responsibility. What You'll do * Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests ...
You will own a lot, move fast, and make decisions with full end-to-end responsibility. What You'll do * Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests ...
Quick apply
You will own a lot, move fast, and make decisions with full end-to-end responsibility. What You'll do * Answer, evaluate, and prioritize incoming telephone, voicemail, email, and in-person requests ...
Junior Associate, Compliance HelpDesk
Indianapolis, IN · On-site
$17.75 - $24/hr
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Responding to Compliance HelpDesk support requests through phone, chat, and other support tools
Junior Associate, Compliance HelpDesk
Indianapolis, IN · On-site
$17.75 - $24/hr
Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment * Strong ... Responding to Compliance HelpDesk support requests through phone, chat, and other support tools
Service Desk Specialist
Indianapolis, IN · On-site
$65K - $77K/yr
You will have the opportunity to help and support users, and act as the local extension to the Core ... Ability to manage multiple priorities in a fast-paced environment. * Excellent communication and ...
Service Desk Specialist
Indianapolis, IN · On-site
$65K - $77K/yr
You will have the opportunity to help and support users, and act as the local extension to the Core ... Ability to manage multiple priorities in a fast-paced environment. * Excellent communication and ...
Service Desk Specialist
Indianapolis, IN · On-site
$65K - $77K/yr
You will have the opportunity to help and support users, and act as the local extension to the Core ... Ability to manage multiple priorities in a fast-paced environment. * Excellent communication and ...
Service Desk Specialist
Indianapolis, IN · On-site
$65K - $77K/yr
You will have the opportunity to help and support users, and act as the local extension to the Core ... Ability to manage multiple priorities in a fast-paced environment. * Excellent communication and ...
IT Systems Engineer I
Columbus, IN · On-site
$70K - $75K/yr
Experience investigating and resolving help desk service requests and use of help desk software ... Must have the ability to adapt to and work effectively and independently in a fast paced ...
IT Systems Engineer I
Columbus, IN · On-site
$70K - $75K/yr
Experience investigating and resolving help desk service requests and use of help desk software ... Must have the ability to adapt to and work effectively and independently in a fast paced ...
Nc Fast Help Desk information
See Indiana salary details
$35.7K - $43.2K
1% of jobs
$43.2K - $50.7K
6% of jobs
$50.7K - $58.3K
8% of jobs
$63.7K is the 25th percentile. Wages below this are outliers.
$58.3K - $65.8K
13% of jobs
$65.8K - $73.3K
14% of jobs
The median wage is $76.8K / yr.
$73.3K - $80.8K
17% of jobs
$80.8K - $88.4K
13% of jobs
$91.4K is the 75th percentile. Wages above this are outliers.
$88.4K - $95.9K
8% of jobs
$95.9K - $103.4K
7% of jobs
$103.4K - $110.9K
7% of jobs
$110.9K - $118.5K
5% of jobs
$35.7K
$79.7K
$118.5K
How much do nc fast help desk jobs pay per year?
As of Jun 25, 2026, the average yearly pay for nc fast help desk in Indiana is $79,723.00, according to ZipRecruiter salary data. Most workers in this role earn between $62,800.00 and $95,200.00 per year, depending on experience, location, and employer.
What is an NC FAST Help Desk?
An NC FAST Help Desk is a support service that assists users of the North Carolina Families Accessing Services through Technology (NC FAST) system. The help desk provides technical support, troubleshooting, and guidance to county workers and other users who use NC FAST to manage public assistance programs. Staff at the help desk resolve issues, answer questions about system functionality, and ensure that users can effectively navigate and use the platform to serve North Carolina residents.
What is the difference between Nc Fast Help Desk vs Nc Help Desk Technician?
| Aspect | Nc Fast Help Desk | Nc Help Desk Technician |
|---|---|---|
| Certifications | CompTIA A+, Network+ | CompTIA A+, HDI Support Center Analyst |
| Work Environment | Help desk support, remote and on-site | Help desk support, remote and on-site |
| Industry Usage | IT support in government and education sectors | IT support across various industries |
Both Nc Fast Help Desk and Nc Help Desk Technician roles involve providing technical support, troubleshooting, and customer service. Nc Fast Help Desk may focus more on rapid response and initial support, while Nc Help Desk Technician often involves more in-depth technical problem-solving. They share similar certifications and work environments, making them closely related roles within IT support.
What are some common challenges faced by NC FAST Help Desk professionals, and how can they effectively address them?
NC FAST Help Desk professionals often encounter challenges such as managing high call volumes, troubleshooting complex technical issues, and supporting users with varying levels of technical expertise. Staying calm under pressure, utilizing strong communication skills, and following structured troubleshooting protocols are key to effectively addressing these challenges. Collaboration with technical teams and continuous learning about system updates also help ensure efficient problem resolution and high customer satisfaction.
What are the key skills and qualifications needed to thrive as an NC FAST Help Desk Specialist, and why are they important?
To thrive as an NC FAST Help Desk Specialist, you need strong problem-solving abilities, knowledge of NC FAST system operations, and experience in customer support, typically supported by a relevant associate degree or equivalent experience. Familiarity with ticketing systems, remote desktop tools, and the NC FAST application is essential, along with any certifications in IT support or customer service. Excellent communication, patience, and multitasking skills help specialists resolve user issues efficiently and provide a positive support experience. These skills ensure timely and accurate assistance to users, maintaining the smooth operation of critical social services systems.
What are popular job titles related to Nc Fast Help Desk jobs in Indiana? For Nc Fast Help Desk jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Nc Fast Help Desk jobs in Indiana look for? The top searched job categories for Nc Fast Help Desk jobs in Indiana are:
What cities in Indiana are hiring for Nc Fast Help Desk jobs? Cities in Indiana with the most Nc Fast Help Desk job openings:
Lids rating
5.9
Based on 107 frontline employees who took The Breakroom Quiz
55th of 102 rated fashion retailers
Job description
About Our Company
Lids Sports Group is the largest licensed sports retailer in North America, selling fan and fashion-oriented headwear and apparel across the US, Canada, Mexico, Europe, and Australia. Operating out of Indianapolis, IN, our retail stores offer officially licensed headwear and apparel from collegiate and professional sports teams, plus top brands like Nike, New Era, Adidas, and Mitchell & Ness.
We currently operate 1,200+ locations domestically and 50+ internationally, including specialty concept stores for the NBA, NHL, Paris Saint-Germain, and MLB teams. In recent years, Lids has built partnerships with iconic global brands including Marvel, Playboy, and the Harlem Globetrotters, and gained ambassadors like Justin Jefferson, Quavo, and Josephine Skriver - creating a community for both sports fans and fashion lovers.
The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.
General Position Summary
Under general direction, performs a variety of computer systems administration and support tasks, including analyzing, constructing, documenting, testing, maintaining, troubleshooting, and supporting of PC hardware, operating systems, software applications, peripherals, and point-of-sale devices for the entire organization. Performs a variety of project tasks and requires good written and oral communication skills with the ability to work with users diplomatically and skillfully. May interact with engineers, vendors, and/or applications development to restore service and/or identify and correct core problems.
Principle Duties and Responsibilities
- Provide support to retail stores and corporate/field employees for IT and Point-of-sale equipment
- Investigate, troubleshoot, and resolve (in real-time) issues brought to the Helpdesk, using different diagnostic techniques
- Understand the processes and procedures used to conduct business in the retail industry so you can provide support across the corporate enterprise
- Provide prompt, thorough, and courteous solutions to the issues reported to the Help Desk
- Document issues in the ticketing system
- Communicate technical solutions to a non-technical workforce
- Complete and close the Help Desk tickets under your assignment in a timely manner
- Provide regular status updates to the Manager of IT Operations
- Hybrid schedule
- Evening/weekend availability
Additional Principal Duties and Responsibilities
Job Required Knowledge & Skills
- Minimum 2 years' experience providing Help Desk support to medium-sized companies
- Excellent communication and interpersonal skills
- Strong problem solving and communication skills
- In-depth knowledge of computer systems, networking, and mobile device
- IT-related degree or a minimum of 3 years' experience providing Help Desk support to medium-sized companies.
- Retail point-of-sale systems
Preferred Job Required Knowledge & Skills
In order to be successful in this role, candidates must excel in a fast-paced environment, have a positive mindset, and possess great communication skills (both written and verbal). Attention to detail is a must!
Education
Reports To
Help Desk Manager
About Lids
Sourced by ZipRecruiter
For nearly 25 years, Lids has been the leading headwear and sportswear retailer in North America! We are very excited to start 2022 with our next stop in Germany worldwide. Officially licensed products from professional sports federations and headwear of the hottest sports and fashion brands to sell, which we do. We have already made it through years of hard work, learned from our successes and failures, lived at the intersection of fan and fashion and stayed true to our core values.
Industry
Retail
Company size
5,001 - 10,000 Employees
Headquarters location
Indianapolis, IN, US
Year founded
1995