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Entry Level Remote Help Desk Technician Jobs in Indiana

Help Desk Technician

South Bend, IN ยท On-site +1

$19.75 - $26.50/hr

As a Help Desk Technician, you'll be on the front lines of our customer support experience ... Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or ...

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

New

They act as a second level of support and an extension of the help desk as part of the day-to-day ... This position is primarily remote but must be able to travel onsite to our facilities for projects.

New

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Entry Level Remote Help Desk Technician information

What is the difference between Entry Level Remote Help Desk Technician vs Technical Support Specialist?

AspectEntry Level Remote Help Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+ often preferredCompTIA A+ or similar certifications common
Work EnvironmentRemote, help desk or call centerRemote or on-site, technical support roles
Employer UsageIT service providers, corporations, MSPsIT companies, tech support firms, corporations
Search IntentEntry level remote help desk jobs, tech support rolesTechnical support jobs, troubleshooting roles

While both roles involve assisting users with technical issues remotely, the Entry Level Remote Help Desk Technician typically focuses on basic troubleshooting and customer support, often requiring certifications like CompTIA A+. The Technical Support Specialist may handle more complex issues and may work on-site or remotely, with similar certification requirements. Both roles are common in IT support environments and serve as entry points into the tech industry.

What are the most commonly searched types of Remote Help Desk Technician jobs in Indiana?

The most popular types of Remote Help Desk Technician jobs in Indiana are:

What are popular job titles related to Entry Level Remote Help Desk Technician jobs in Indiana?

For Entry Level Remote Help Desk Technician jobs in Indiana, the most frequently searched job titles are:

What job categories do people searching Entry Level Remote Help Desk Technician jobs in Indiana look for?

The top searched job categories for Entry Level Remote Help Desk Technician jobs in Indiana are:

What cities in Indiana are hiring for Entry Level Remote Help Desk Technician jobs?

Cities in Indiana with the most Entry Level Remote Help Desk Technician job openings:

Infographic showing various Entry Level Remote Help Desk Technician job openings in Indiana as of June 2026, with employment types broken down into 100% Full Time. Highlights an 100% Remote job distribution.

Help Desk Technician

BES Systemhaus

South Bend, IN โ€ข On-site, Remote

$19.75 - $26.50/hr

Full-time

Medical, Dental, Vision, Life, PTO

Posted 7 days ago


Job description

As a Help Desk Technician, you'll be on the front lines of our customer support experience-providing prompt, thoughtful, and technically sound assistance to ensure our clients receive exceptional service beyond the installation phase. Whether it's troubleshooting hardware/software issues, assisting via phone or remote sessions, or working with teammates to solve complex problems, your support helps keep our customers running smoothly and confidently.
This role is part of our Help Desk team and requires strong communication skills, technical aptitude, and a genuine passion for helping others. You'll also participate in our on-call rotation and support various pre-installation and product testing tasks, helping to drive continuous improvement in both customer experience and product quality.
Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide.
Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues.
Manage and prioritize support requests through the IT ticketing system while delivering outstanding customer service.
Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365.
Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment.
Maintain accurate IT asset inventory and assist with equipment procurement and deployment.
Communicate project status and technical updates with team members and Technology staff.
Document solutions and contribute to technical knowledge resources.
Participate in an after-hours on-call rotation (currently approximately once every 6-8 weeks).
Requirements
2 - 5 years IT Help Desk experience supporting Windows / Office 365 Environments
Basic to intermediate understanding of networking and networking principles
Experience supporting macOS devices.
Nice to Haves - Zendesk experience, Okta experience, Azure or AWS experience
Enjoy communicating with and helping team members with a positive, friendly disposition
Great communication skills, ability to listen, empathize and communicate with team members over the phone or email
Learn quickly, self-starter, take direction well
Exceptional troubleshooting skills, detail orientated
Ability to manage multiple projects and meet deadlines.
Benefits
  • Health Care Plan (Medical, Dental & Vision)
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (Vacation, Sick & Public Holidays)
  • Short Term & Long Term Disability
  • Training & Development
  • Work From Home