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Help Desk Technician Jobs in Indiana (NOW HIRING)

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN · On-site

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ticketing systems Required 6 Months Ability to identify and resolve problems using research techniques ...

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Help Desk Technician information

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How much do help desk technician jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for help desk technician in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

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Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Indiana as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,821 per year, or $22 per hour.

Help Desk Technician

Bloomington, IN • On-site

MAINSTREAM FIBER NETWORKS LLC
Telecommunications • 51 - 200 employees
Learn more about MAINSTREAM FIBER NETWORKS LLCexternal

$18 - $20/hr

Full-time

This job post has expired today. Applications are no longer accepted.

Job description

Summary (Mon- Fri 11am-8PM)

The role of Help Desk Technician is responsible for providing technical support to Mainstream Fiber Internet customers. HD Techs are responsible for tasks assigned by the Company in connection with service order and installation activation for residential customers. These tasks may include, but not be limited to, installation, maintenance and repair of voice, data, and/or service either remotely or at the customer premise.

Role and Responsibilities

  • Works on assignments that are moderately complex in nature where judgement is used to resolve problems and make routine recommendations
  • Monitors and notifies management when similar frequent issues occur so that appropriate action can be taken
  • Work will generally be full time in an office settings, although overtime may be required, along with site visits to customer locations as needed
  • May be required to perform additional duties and tasks as required by the Company
  • Respond to request for assistance by phone, email, and system alerts/tickets
  • Create, update, and provide follow up for tickets created in Mainstream’s customer relationship management portal
  • Logs customer problems and tracks calls through resolution
  • Escalate details of issues to NOC support if required
  • Ensure timely escalation of customer problems by assigning priority and resolution
  • Follow established documented procedures, and identify potential improvements
  • Provide triage and support for network and circuit outages
  • Perform additional tasks as assigned

Qualifications and Education Requirements

  • High School Diploma or equivalent education, required
  • Experience in troubleshooting basic networking related issues: including routing, switching, firewalls, and DHCP
  • Exposure to VOIP phones and knowledge of basic function
  • Ability to identify and distinguish audible tones/levels and colors
  • Ability to communicate naturally and pleasantly over the telephone
  • Requires alertness and attention to detail with ability to work under stress

Preferred Skills

  • Associates or Bachelors’ degree in related field, preferred
  • Network+ Certified, preferred

Additional Notes

  • Position is remote-based, following necessary in office training
  • Please note the Help Desk at Mainstream is NOT a traditional PC Help Desk. There is no computer troubleshooting required, past knowing how to run speed tests, verifying the end user equipment is receiving an IP address, and other basic network checks

Mainstream Fiber Networks reserves the right to modify, interpret, or apply this job description in any way the organization desires. This job description in no way implies that these are the only duties, including essential duties, to be performed by the employee occupying this position. This job description is not an employment contract, implied or otherwise.


Mon- Fri 11am-8PM