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Help Desk Technician Jobs in Indiana (NOW HIRING)

AEG

Help Desk Technician

Indianapolis, IN · On-site

$19 - $25.75/hr

The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective ...

crewcarwash

IT Help Desk Technician

Fishers, IN

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

crewcarwash

IT Help Desk Technician

Indianapolis, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Crew Carwash

IT Help Desk Technician

Fishers, IN · On-site

The Help Desk Technician provides IT support services for all carwash locations as well as for users on our support team. Crew's commitments to you: * Competitive compensation * Daily pay options ...

Netfor

Help Desk Project Coordinator

Indianapolis, IN · On-site

$21 - $24/hr

Help Desk Direct Reports: None Status: Full-Time, Fixed-Term Contract (6 Months), Non-Exempt (Hourly) About Us Netfor provides business process outsourcing (BPO) services to for-profit ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Required 5 Years Prior customer service experience Required 5 Years Knowledge of help desk ticketing systems Required 6 Months Ability to identify and resolve problems using research techniques ...

kirbyrisk

Help Desk Specialist

Indianapolis, IN

As an IT Help Desk Specialist, you'll be on the front line of support--helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

Kirby Risk

Help Desk Specialist

Indianapolis, IN · On-site

As an IT Help Desk Specialist, you'll be on the front line of support-helping teammates across the organization stay up and running while continuously improving how we use technology. What You'll Do ...

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All JobsHelp Desk Technician JobsHelp Desk Technician Jobs in Indiana

Help Desk Technician information

See Indiana salary details

$12

$22

$32

How much do help desk technician jobs pay per hour?

As of Sep 2, 2026, the average hourly pay for help desk technician in Indiana is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $18.32 and $24.71 per hour, depending on experience, location, and employer.

What is a help desk technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a help desk technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges help desk technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

How much does a Help Desk Technician make?

The average Help Desk Technician salary in the United States is around $45,000 to $55,000 per year, depending on experience, certifications, and location. Entry-level positions may start lower, while experienced technicians with certifications like CompTIA A+ or Network+ can earn higher wages. Salaries can also vary based on the size of the organization and the complexity of support required.
More about Help Desk Technician jobs

What are the most commonly searched types of Help Desk Technician jobs in Indiana?

The most popular types of Help Desk Technician jobs in Indiana are:

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For Help Desk Technician jobs in Indiana, the most frequently searched job titles are:

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The top searched job categories for Help Desk Technician jobs in Indiana are:

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Cities in Indiana with the most Help Desk Technician job openings:

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Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Indiana as of August 2026, with employment types broken down into 1% As Needed, 68% Full Time, 26% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $45,821 per year, or $22 per hour.

Help Desk Technician

AEG

Indianapolis, IN • On-site

$19 - $25.75/hr

Full-time

Posted 9 days ago

Job description

In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
*This position is based in Indianapolis, Indiana and requires regular onsite work. Relocation assistance is not available for this position.
Purpose of the Role:
The IT Help Desk Technician serves as the front-line technical support resource for Andretti Global employees and business operations. This role is responsible for providing timely and effective support for hardware, software, network, mobile device, and user access issues while delivering an exceptional customer service experience.
Working closely with the IT Administrators, the IT Help Desk Technician supports the day-to-day operation of Andretti Global's technology environment, including Microsoft 365, desktop and laptop systems, VoIP communications, printers, and business applications. This position plays a critical role in maintaining employee productivity, supporting business continuity, and ensuring a positive user experience across the organization.
The IT Help Desk Technician serves as the primary IT support resource for corporate and shop operations when IT Administrators are supporting trackside activities and is expected to participate in on-call support and after-hours issue resolution as business needs require.
Responsibilities:
End-User Support & Help Desk Services
  • Serve as the primary point of contact for employee technical support requests.
  • Provide support via phone, email, remote support tools, and in-person interactions.
  • Troubleshoot and resolve hardware, software, network, printer, mobile device, and account access issues.
  • Escalate complex or critical issues to the appropriate IT resource while maintaining ownership and communication with the customer.
  • Deliver exceptional customer service by responding to requests with professionalism, urgency, and accountability.
  • Maintain accurate records of incidents, service requests, troubleshooting activities, and resolutions.
  • Develop and maintain support documentation, user guides, and knowledge base articles.
  • Assist with onboarding and offboarding activities, including equipment deployment, account setup, and access management.
  • Support conference room technology, collaboration tools, and audiovisual equipment.

IT Operations Support
  • Install, configure, deploy, and maintain desktop and laptop systems, mobile devices, printers, and related peripherals.
  • Assist in the administration and support of Microsoft 365 environments.
  • Support Microsoft and Apple operating systems and associated software applications.
  • Maintain technology asset inventories and equipment records.
  • Assist with system updates, patching, upgrades, testing, and routine maintenance activities.
  • Follow established IT security, access control, and data protection standards.
  • Identify opportunities to improve support processes and user experience.

Race Weekend & Coverage Support
  • Serve as the primary IT support resource for Andretti Global corporate and shop operations during race travel and weekends when IT Administrators are supporting trackside activities.
  • On-call support to provide technical assistance during race weekends and other business-critical events.
  • Respond to urgent technology issues outside normal business hours as required.
  • Troubleshoot and resolve end-user issues independently and escalate critical matters when necessary.
  • Support remote users, corporate staff, and non-race team personnel with technical support needs.
  • Monitor and respond to IT requests to ensure minimal disruption to business operations during race weekends.
  • Maintain clear documentation and communication regarding incidents, outages, and support activities during race events.
  • Provide continuous technical support coverage during IT Administrator absences, vacations, and business travel.

Position Qualifications:
Education & Experience
  • High School diploma or equivalent required; Associate degree in Information Technology or related field preferred.
  • One (1) to three (3) years of experience in Help Desk, Desktop Support, Technical Support, or a related IT role preferred.
  • Experience supporting end users in a fast-paced business environment preferred.

Knowledge, Skills & Abilities
  • Working knowledge of Microsoft 365 applications and services.
  • Experience supporting Microsoft Windows operating systems; Apple macOS and iOS experience preferred.
  • Basic understanding of Active Directory/Entra ID, networking concepts, and user account administration.
  • Familiarity with computer hardware, peripherals, printers, and mobile device support.
  • Experience using ticketing and service management systems preferred.
  • Strong troubleshooting and diagnostic skills.
  • Excellent verbal and written communication skills.
  • Ability to explain technical concepts to non-technical users.
  • Strong organizational skills with the ability to prioritize multiple requests and deadlines.
  • Ability to work independently while collaborating effectively with team members.
  • Ability to maintain confidentiality and handle sensitive information appropriately.
  • Willingness to work flexible schedules, including evenings, weekends, and on-call assignments as business needs require.

Core Competencies:
  • Customer Service Excellence - Demonstrates professionalism, patience, and responsiveness while delivering a positive support experience to all users.
  • Technical Troubleshooting - Effectively diagnoses and resolves hardware, software, network, mobile device, and system issues.
  • Communication Skills - Clearly communicates technical information to both technical and non-technical audiences in verbal and written formats.
  • Problem Solving & Critical Thinking - Analyzes issues, identifies root causes, and implements practical solutions with minimal disruption to operations.
  • Accountability & Ownership - Takes responsibility for support requests from initial contact through resolution and follow-up.
  • Adaptability & Flexibility - Responds effectively to changing priorities, urgent situations, and the unique demands of race weekends and business-critical events.
  • Time Management & Prioritization - Manages multiple support requests simultaneously while maintaining service levels and meeting deadlines.
  • Teamwork & Collaboration - Works effectively with IT Administrators, vendors, business users, and remote teams to resolve issues and support organizational goals.
  • Documentation & Attention to Detail - Maintains accurate records of support activities, asset inventories, configurations, and technical procedures.
  • Technical Learning Agility - Demonstrates initiative in learning new technologies, systems, and support practices to enhance technical capabilities.
  • Dependability & On-Call Readiness - Maintains reliability and responsiveness during on-call rotations, race weekends, and after-hours support situations.
  • Information Security Awareness - Follows established security policies and promotes safe technology practices to protect organizational data and systems.

Andretti Global is an Equal Opportunity Employer
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About AEG

Sourced by ZipRecruiter

Industry

Recruiting and staffing services

Company size

51 - 200 Employees

Headquarters location

Saint Louis, MO, US

Year founded

1992

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