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It Helpdesk Technician Jobs (NOW HIRING)

Garber Honda

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

Impact Business Technology

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IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

Job Summary We are seeking a motivated and customer-oriented Help Desk Technician to provide ... help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

SlingShot Connections

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IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

About the job The IT Support Technician provides technical support across multiple locations, helping employees resolve hardware, software, network, and technology-related issues while ensuring ...

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It Helpdesk Technician information

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How much do it helpdesk technician jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for it helpdesk technician in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an IT helpdesk technician?

IT Helpdesk Technicians are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either in person, over the phone, or via remote access tools. Their goal is to ensure users can effectively use technology to accomplish their tasks, while also maintaining the organization’s IT infrastructure.

What are the key skills and qualifications needed to thrive as an IT helpdesk technician?

To thrive as an IT Helpdesk Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting, typically supported by a degree, diploma, or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, and network diagnostics software is commonly required. Excellent communication, patience, and problem-solving abilities help technicians provide effective support and manage user expectations. These skills are critical for quickly resolving technical issues and ensuring user productivity in an organizational environment.

What are some common challenges IT helpdesk technicians face and how can they effectively manage them?

IT Helpdesk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting issues remotely, and communicating technical solutions to users with varying levels of technical knowledge. To manage these challenges effectively, technicians benefit from strong organizational skills, prioritizing critical tickets, and utilizing knowledge bases or ticketing systems for efficient tracking. Additionally, developing clear communication skills and a patient, customer-focused approach helps ensure users feel supported while problems are resolved.

What is the difference between It Helpdesk Technician vs Network Support Specialist?

AspectIt Helpdesk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, server rooms, on-site
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers

While both roles support IT infrastructure, an It Helpdesk Technician primarily handles end-user issues and troubleshooting via helpdesk systems, whereas a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure and connectivity. The roles often overlap but differ in scope and technical focus.

How much do IT helpdesk technicians make in the US?

IT helpdesk technicians in the US typically earn a median annual salary of around $50,000 to $55,000, with entry-level positions starting lower and experienced technicians earning more. Salaries can vary based on location, certifications, and experience, and many technicians use troubleshooting skills and knowledge of ticketing systems like ServiceNow or Zendesk in their roles.

Is a helpdesk technician a stressful job?

A helpdesk technician role can be stressful due to the need to quickly resolve technical issues, manage multiple requests, and work under time pressure. However, stress levels vary depending on the work environment, workload, and individual skills in troubleshooting and communication.

Is helpdesk a good entry-level IT job?

Helpdesk technician roles are commonly considered good entry-level IT jobs because they provide foundational experience in troubleshooting, customer service, and technical support. These positions often require basic knowledge of operating systems, networking, and common software, and can lead to more advanced IT roles with experience and certifications. They are suitable for individuals starting their IT careers and seeking practical skills in a professional environment.
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It Helpdesk Technician jobs near you
Infographic showing various It Helpdesk Technician job openings in the United States as of August 2026, with employment types broken down into 50% Full Time, and 50% Part Time. Highlights an 100% In-person job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Helpdesk Technician

Garber Honda

Rochester, NY • On-site

$40K - $60K/yr

Full-time

Re-posted 3 hours ago

Job description

Job Description
Notice About This Position This position may not have an immediate opening but we are always accepting applications for future growth opportunities. x Dismiss alert
Would you like to work for an award-winning business that values exceptional customer service, as well as high-employee satisfaction? Do you want to begin a career that utilizes your talent, which will take you as far as you want to go? Then don't look any further, because you've found just that with Garber Automotive Group.
Position Description
Provide first level support to end users on a variety of issues including but not limited to: identifying, researching, resolving technical problems, responding to help desk tickets, phone calls and email requests for technical support. Must be familiar with a variety of IT concepts, practices, and procedures.
Primary Responsibilities
  • Maintain Help Desk queue on a daily basis
  • Interaction and communication with all end users
  • Setup and configuration of newly hired employee's
  • Install, maintain and support workstations, laptops, thin clients, printers, scanners, phones, mobile devices and related equipment
  • Maintain stock of IT consumables (toner, cables, batteries, etc.)
  • May perform other duties as required
Specific Skills/Abilities
  • Experience with Microsoft Operating Systems, Microsoft Office including Outlook
  • Ability to train end users on computer basics when called upon
  • Good listening, communication and interpersonal skills
  • Highly motivated and ready to work in a fast paced environment
  • Great problem solving and decision making ability
  • Ability to work independently as needed and as part of a team
  • Must be willing to be flexible in work hours to get projects or maintenance done if needed
Work Environment and Physical Demands
  • The normal work environment is typical of a business office, automotive dealership and automotive repair facility.
  • The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear.
  • The IT Helpdesk Technician must occasionally lift or move up to 50 pounds.
  • While performing the regular duties of the position, the Helpdesk Technician may be exposed to the risk of electrical shock, and possible exposure to toxic or caustic chemicals. The Helpdesk Technician must be able to wear safety equipment and follow safety instructions.
Education/Experience
Bachelor's degree in computer science, computer information systems, or related area is preferred or equivalent combination of education and experience
Pay Range & Compensation Details
Pay is from $40,000 - $60,000 per year. Rate of pay for this position is dependent on relevant skills & experience.
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