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It Helpdesk Technician Jobs (NOW HIRING)

Cordental Group

IT Helpdesk Technician

Des Moines, IA · On-site

IT Helpdesk Technician Location: Des Moines, IA | Full-Time Why Join Us Cordental Group is looking for an IT Helpdesk Technician to join our resource center IT team! The IT Helpdesk Technician is a ...

viLogics

IT Helpdesk Technician

Ebensburg, PA · On-site

The IT Helpdesk Technician position is a vital role within the viLogics organization. It's the first point of contact with most customers. This position is responsible for providing technical support ...

Acura of Rochester

IT Helpdesk Technician

Rochester, NY · On-site

$40K - $60K/yr

The IT Helpdesk Technician is routinely required to sit, stand, walk, touch, see, and hear. * The IT Helpdesk Technician must occasionally lift or move up to 50 pounds. * While performing the regular ...

The Larson Group

IT Helpdesk Technician

Strafford, MO · On-site

The Larson Group Peterbilt is looking for an experienced IT Helpdesk Technician to join our dynamic team. The primary responsibility of the IT Helpdesk Technician is to work collaboratively with ...

M&K Truck Centers

IT Helpdesk Technician

Wyoming, MI · On-site

$45K - $55K/yr

We're looking for a skilled and detailed‑driven IT helpdesk technician who would be primarily responsible in assisting users request via phone, email & chat and on occasion in person, some travel ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA · On-site

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Atlas

IT Helpdesk Technician

Phoenix, AZ

The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to business ...

Atlas

IT Helpdesk Technician

Phoenix, AZ · On-site

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Xona Space Systems

IT Helpdesk Technician

Burlingame, CA · On-site

$60 - $80/hr

Overview We're looking for a Helpdesk Technician (Tier 1 & Tier 2) to provide exceptional technical ... Required Qualifications * 2+ years of experience in IT Helpdesk, Desktop Support, or Technical ...

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It Helpdesk Technician information

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$13

$23

$34

How much do it helpdesk technician jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for it helpdesk technician in the United States is $23.32, according to ZipRecruiter salary data. Most workers in this role earn between $18.99 and $26.68 per hour, depending on experience, location, and employer.

What is an IT helpdesk technician?

IT Helpdesk Technicians are professionals who provide technical support and assistance to users experiencing issues with computer systems, software, and hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions either in person, over the phone, or via remote access tools. Their goal is to ensure users can effectively use technology to accomplish their tasks, while also maintaining the organization’s IT infrastructure.

What are the key skills and qualifications needed to thrive as an IT helpdesk technician?

To thrive as an IT Helpdesk Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting, typically supported by a degree, diploma, or certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator. Familiarity with ticketing systems, remote desktop tools, and network diagnostics software is commonly required. Excellent communication, patience, and problem-solving abilities help technicians provide effective support and manage user expectations. These skills are critical for quickly resolving technical issues and ensuring user productivity in an organizational environment.

What are some common challenges IT helpdesk technicians face and how can they effectively manage them?

IT Helpdesk Technicians often encounter challenges such as managing a high volume of support requests, troubleshooting issues remotely, and communicating technical solutions to users with varying levels of technical knowledge. To manage these challenges effectively, technicians benefit from strong organizational skills, prioritizing critical tickets, and utilizing knowledge bases or ticketing systems for efficient tracking. Additionally, developing clear communication skills and a patient, customer-focused approach helps ensure users feel supported while problems are resolved.

What is the difference between It Helpdesk Technician vs Network Support Specialist?

AspectIt Helpdesk TechnicianNetwork Support Specialist
CertificationsCompTIA A+, Microsoft Certified IT Professional (MCITP)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, server rooms, on-site
Employer & Industry UsageIT service providers, corporate IT departmentsTelecommunications, large enterprises, data centers

While both roles support IT infrastructure, an It Helpdesk Technician primarily handles end-user issues and troubleshooting via helpdesk systems, whereas a Network Support Specialist focuses on maintaining and troubleshooting network infrastructure and connectivity. The roles often overlap but differ in scope and technical focus.

How much do IT helpdesk technicians make in the US?

IT helpdesk technicians in the US typically earn a median annual salary of around $50,000 to $55,000, with entry-level positions starting lower and experienced technicians earning more. Salaries can vary based on location, certifications, and experience, and many technicians use troubleshooting skills and knowledge of ticketing systems like ServiceNow or Zendesk in their roles.

Is a helpdesk technician a stressful job?

A helpdesk technician role can be stressful due to the need to quickly resolve technical issues, manage multiple requests, and work under time pressure. However, stress levels vary depending on the work environment, workload, and individual skills in troubleshooting and communication.

Is helpdesk a good entry-level IT job?

Helpdesk technician roles are commonly considered good entry-level IT jobs because they provide foundational experience in troubleshooting, customer service, and technical support. These positions often require basic knowledge of operating systems, networking, and common software, and can lead to more advanced IT roles with experience and certifications. They are suitable for individuals starting their IT careers and seeking practical skills in a professional environment.
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It Helpdesk Technician jobs near you
Infographic showing various It Helpdesk Technician job openings in the United States as of September 2026, with employment types broken down into 1% As Needed, 82% Full Time, 13% Part Time, 3% Contract, and 1% Nights. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $48,511 per year, or $23.3 per hour.

IT Helpdesk Technician

Des Moines, IA • On-site

Cordental Group
51 - 200 employees
Learn more about Cordental Groupexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 12 days ago

Key responsibilities

  • Serve as a primary point of contact for IT support requests and provide support to internal employees.

  • Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile devices.

  • Manage helpdesk tickets and phone support, and support practice management and imaging software/hardware in a dental setting.

Job description

IT Helpdesk Technician
Location: Des Moines, IA | Full-Time
Why Join Us
Cordental Group is looking for an IT Helpdesk Technician to join our resource center IT team! The IT Helpdesk Technician is a trusted, go-to source of tech support for the internal teams that we serve. In this role, the internal employees you support are your customers, and creating a fast, friendly, and reliable experience for them is at the heart of the job.
We are looking for someone who can work independently, troubleshoot confidently, and bring IT experience (ideally in a healthcare or dental setting) to a team that supports practices across multiple states. If you are someone who takes pride in making every internal employee feel heard, helped, and taken care of, we want to hear from you!
What You'll Do
  • Serve as a primary point of contact for IT support requests, delivering a consistently positive, patient, and professional experience to every internal employee you assist
  • Deploy, configure, and maintain workstations, laptops, desktops, tablets, and mobile devices
  • Provide hands on and remote support for our Microsoft 365 environment
  • Manage helpdesk tickets and phone support with a strong sense of urgency, clear communication, and follow through
  • Travel occasionally (up to 15%) to resource center and practice locations for on-site support and equipment deployments
  • Install, troubleshoot, and support practice management and imaging software/hardware in a dental setting
  • Partner closely with network and systems administrators on larger IT initiatives and rollouts
  • Document processes, procedures, and recurring issues to build out team knowledge base
What Makes You a Great Fit
  • Exceptional customer service skills are a must
  • Prior IT support experience required; healthcare or dental IT experience strongly preferred
  • Strong working knowledge of Microsoft Windows and Microsoft 365 environments
  • Excellent verbal and written communication skills; you must be comfortable explaining technical issues to non-technical staff with patience and clarity
  • A demonstrated sense of urgency and ownership when resolving employee IT issues
  • Willingness to travel occasionally (up to 15%) to support practice locations
  • Self-motivated, organized, and able to manage multiple priorities independently
  • Valid driver's license and reliable transportation required
  • High school diploma, GED, or equivalent; relevant IT certifications a plus
What We Offer
  • Competitive pay
  • Mileage reimbursement for business travel
  • Medical, dental, and vision insurance
  • Life insurance
  • 401(k) with employer match
  • Paid time off and paid holidays
  • The opportunity to be the trusted IT partner for practice and resource center teams across a well-established, multi state dental organization
Schedule amp; Location
Full-time, hybrid position based out of the Des Moines / West Des Moines, IA area, supporting the Cordental Group resource center and practice network. Occasional travel (up to 15%) to practice locations is required.
Cordental Group is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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