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Helpdesk Tech Jobs (NOW HIRING)

Brooksource

Helpdesk Tech

Oklahoma City, OK · On-site

$20 - $22/hr

This individual will assist with incoming helpdesk requests, basic troubleshooting, equipment support, and ticket documentation while gaining hands-on experience across common IT support processes.

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving ...

Scientific Games

Helpdesk Tech I

Alpharetta, GA · On-site

$19.50 - $26.25/hr

The Helpdesk Tech I coordinates, diagnoses and troubleshoots incoming employee calls. Provides support services to employees with technical problems and information technology issues involving ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Impact Business Technology

Be Seen First

IT Helpdesk Technician

Chicago, IL · On-site

$50K - $60K/yr

We are seeking an IT Helpdesk Technician to join our team! You will resolve computer-related issues for our clients through telephone, remote support or on-site. Responsibilities: * Perform scheduled ...

Woongjin, Inc

IT Helpdesk

Kokomo, IN

... technology in a manufacturing environment * Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system * Following up on any outstanding issues with customers ...

Xpert Technologies

IT Helpdesk Hero

Troy, MI

If you don't just "tolerate" people but genuinely love them - if helping someone through their tech headache feels like your craft, what basketball is to Michael Jordan - then read on. Reasons NOT to ...

Rx Technology

IT Helpdesk Dispatch

San Antonio, TX · On-site

$37K - $43K/yr

Communicate with clients regarding status updates and scheduling Maintain accurate records of service requests and resolutions Collaborate with Help Desk team to meet SLA targets. Escalate complex ...

SBT Global, Inc.

IT Helpdesk

San Jose, CA · On-site

$31/hr

Company Description 1 yr Contract On Site Pay Rate: ~$31~/hr (DOE) We are looking for technically skilled candidates with good problem-solving ability for the position of IT technician. The duties of ...

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How much do helpdesk tech jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for helpdesk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Techs face when supporting remote users, and how can they overcome them?

Helpdesk Techs often encounter challenges such as diagnosing issues without physical access to the user's device, managing communication delays, and ensuring secure connections for troubleshooting. Overcoming these challenges typically involves leveraging remote desktop tools, maintaining clear and patient communication, and following strict security protocols. Building strong documentation skills and staying updated on remote support best practices can also help streamline the process and enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a Helpdesk Tech, and why are they important?

To thrive as a Helpdesk Tech, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient issue resolution and positive user experiences, which are critical for maintaining organizational productivity.

What are Helpdesk Techs?

Helpdesk Techs, also known as help desk technicians or IT support specialists, are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and help resolve technical problems by diagnosing issues, guiding users through solutions, or escalating complex problems to higher-level IT staff. Helpdesk Techs play a vital role in ensuring the smooth operation of an organization's technology infrastructure by maintaining user productivity and minimizing downtime.
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Helpdesk Tech jobs near you
Helpdesk Tech

Helpdesk Tech

Brooksource

Oklahoma City, OK • On-site

$20 - $22/hr

Contractor

Medical, Dental, Vision, Retirement, PTO

Posted 10 days ago

Job description

Helpdesk Technician
Location: Oklahoma City, OK
Worksite: Onsite
Contract Length: 6-month contract
Overview
Our government client in Oklahoma City is seeking an Helpdesk Technician to provide first-level technical support to end users in an onsite environment. This individual will assist with incoming helpdesk requests, basic troubleshooting, equipment support, and ticket documentation while gaining hands-on experience across common IT support processes.
This role is ideal for someone early in their IT career who is dependable, customer-service oriented, eager to learn, and comfortable working with a team to resolve technical issues in a timely and professional manner.
Key Responsibilities
• Respond to incoming helpdesk tickets, phone calls, and user requests in a professional and timely manner.
• Provide first-level troubleshooting for common hardware, software, network, password, and access-related issues.
• Document issues, troubleshooting steps, and resolutions accurately within the ticketing system.
• Escalate more complex technical issues to appropriate team members or support groups as needed.
• Assist with basic workstation, laptop, monitor, printer, and peripheral setup or replacement.
• Support user account setup, password resets, and access requests following established processes.
• Help maintain asset information and coordinate equipment needs with the appropriate internal teams.
• Follow documented procedures, knowledge base articles, and helpdesk standards to ensure consistent service delivery.
• Communicate clearly with end users and provide a positive support experience.
Ideal Candidate Profile
The ideal candidate is an early-career IT professional with strong customer service skills, a willingness to learn, and a basic understanding of computer hardware, software, and troubleshooting concepts. They should be reliable, detail-oriented, comfortable asking questions, and motivated to grow within a helpdesk or technical support environment.
#LI-PK1
Disclaimer: Brooksource, Medasource, and Calculated Hire are part of the Eight Eleven Group family of companies and operate under Eight Eleven Group, LLC. All employees receive the same benefits, policies, and terms of employment.
EEO:
We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, disability, genetic information, marital status, military or veteran status, citizenship, pregnancy (including childbirth, lactation, and related conditions), or any other protected status in accordance with applicable federal, state, and local laws.
Benefits & Perks:
Brooksource offers competitive medical, dental, vision, Health Savings Account, Dependent Care FSA, and supplemental coverage with plans that can fit each employee's needs. We offer a 401k plan that includes a company match and is fully vested after you become eligible, paid time off, sick time, and paid company holidays. We also offer an Employee Assistance Program (EAP) that provides services like virtual counseling, financial services, legal services, life coaching, etc.
Pay Disclaimer:
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

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