ZipRecruiter

Log In

1

Helpdesk Tech Jobs (NOW HIRING)

360care

Helpdesk Tech

Perrysburg, OH

$18.75 - $25.50/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

360care

Helpdesk Tech

Louisville, KY · On-site

$19.25 - $26/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

360care

Helpdesk Tech

Perrysburg, OH · On-site

$18.75 - $25.50/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

360care

Helpdesk Tech

Perrysburg, OH · On-site

$18.75 - $25.50/hr

Respond to IT service requests to our contact center via email, chat and/or customer-facing portal. * Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue ...

Arthur Lawrence

Be Seen First

IT Helpdesk Technologist

Dallas, TX · On-site

$22 - $28/hr

Job Title: IT Helpdesk Technologist Location: Dallas , TX (100% Onsite) Client: Fortune 50 midstream Oil & Gas Company Contract Duration: 6-12 Months Shift Schedule: · Initial assignment: 11:00 AM ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX

Arthur Lawrence is looking for a IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

US Tech Solutions

IT Helpdesk Technician

Seattle, WA · On-site

Hiring Helpdesk technicians who can speak Spanish for one of the largest insurance company based ... Requires sufficient knowledge of IT operations, responsibilities, work flow process and procedures ...

Bluetree

IT Helpdesk

Reno, NV · On-site

$20 - $27/hr

Join Our Tech-Savvy Squad! | Full-Time IT Helpdesk Hero Wanted Bluetree Practice Services - Where Technology Meets Team Spirit At Bluetree Practice Services , we're not just another workplace-we're a ...

Richdale Apartments

IT Helpdesk

Omaha, NE

We are looking for an enthusiastic and motivated Desktop Support Specialist to join our IT team. ... Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ...

Byrider

IT Helpdesk

Carmel, IN · Hybrid

About the Role We are seeking a customer-focused and motivated IT Helpdesk associate to join our Information Technology team. In this role, you will serve as the first point of contact for technical ...

Richdale Apartments

IT Helpdesk

Omaha, NE · On-site

... our IT team. This role is ideal for someone who has a passion for technology, enjoys problem ... Respond to and resolve helpdesk tickets in a timely and professional manner. * Perform system ...

next page

Showing results 1-20

All JobsHelpdesk Tech Jobs

Helpdesk Tech information

See salary details

$12

$23

$33

How much do helpdesk tech jobs pay per hour?

As of Jun 15, 2026, the average hourly pay for helpdesk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Techs face when supporting remote users, and how can they overcome them?

Helpdesk Techs often encounter challenges such as diagnosing issues without physical access to the user's device, managing communication delays, and ensuring secure connections for troubleshooting. Overcoming these challenges typically involves leveraging remote desktop tools, maintaining clear and patient communication, and following strict security protocols. Building strong documentation skills and staying updated on remote support best practices can also help streamline the process and enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a Helpdesk Tech, and why are they important?

To thrive as a Helpdesk Tech, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient issue resolution and positive user experiences, which are critical for maintaining organizational productivity.

What are Helpdesk Techs?

Helpdesk Techs, also known as help desk technicians or IT support specialists, are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and help resolve technical problems by diagnosing issues, guiding users through solutions, or escalating complex problems to higher-level IT staff. Helpdesk Techs play a vital role in ensuring the smooth operation of an organization's technology infrastructure by maintaining user productivity and minimizing downtime.
More about Helpdesk Tech jobs
What job categories do people searching Helpdesk Tech jobs look for? The top searched job categories for Helpdesk Tech jobs are:
Helpdesk Tech jobs near you
Helpdesk Tech

Helpdesk Tech

360care

Perrysburg, OH

$18.75 - $25.50/hr

Full-time

Posted 16 days ago

Job description

This position is responsible for providing prompt technical assistance and support through resolution for incoming IT service request/issues related to computer systems, application and operating system software, hardware and/or networks.


  • Respond to IT service requests to our contact center via email, chat and/or customer-facing portal.
  • Assist with analytical and problem-solving process to troubleshoot, isolate and diagnose issue and implement solutions.
  • Install, modify, update and/or repair computer hardware and software configurations, settings and permissions.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), WiFi and other networks.
  • Assist with installing and testing computer peripherals.
  • Follow up and gather feedback from team members to ensure resolution of issue.
  • Assess patterns and determine root cause for recurring problems.
  • Record all instances and time spent in ticketing software.
  • Communicates and recommends solutions to supervisor and peers.
  • Interact regularly with internal and external IT partners.
  • Reacts positively to change, supports implementations and other project tasks/duties.
  • Develop and update knowledge base and training materials.
  • Actively supports and complies with all components of the compliance program, including, but not limited to, completion of training and reporting of suspected violations of law and Company policy.
  • Maintains confidentiality of all information; abides with HIPAA and PHI guidelines at all times.
  • Reacts positively to change and performs other duties as assigned.

  • 1+ years of industry knowledge and experience.
  • Analytical and problem-solving skills to troubleshoot and diagnose issues.
  • Multitasking skills to assist multiple team members and tasks at once.
  • Time management skills to organize and provide updates/fixes within a committed timeframe.
  • Ability to work effectively independently, with other IT team members and management.
  • Must be self-motivated with a strong desire to further develop skills, excel and achieve results.
  • Strong communication skills, both written and verbal to gather information from team members and explain complex technical concepts in simple terms.

 

We will only employ those who are legally authorized to work in the United States. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen.

We are an equal opportunity employer.

Apply