ZipRecruiter

Log In

1

Helpdesk Tech Jobs (NOW HIRING)

Interactive Process Technology LLC

Helpdesk Tech

$50K - $60K/yr

Helpdesk Tech Remote At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical ...

Interactive Process Technology LLC

Helpdesk Tech

OR · Remote

$50K - $60K/yr

Helpdesk Tech Remote   At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical ...

IPTA

Helpdesk Tech with Security Clearance

Colorado Springs, CO · On-site

$17.50 - $23.75/hr

Helpdesk Tech Colorado Springs, CO At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with ...

Amphenol TCS

IT Helpdesk Tech - Level II

Yocumtown, PA · On-site

The IT Helpdesk Technician II will provide day-to-day technical support for employees, including computer setup, hardware and software troubleshooting, user support, equipment maintenance, and IT ...

Arthur Lawrence

IT Helpdesk Technologist

Dallas, TX · On-site

Arthur Lawrence is looking for an IT Helpdesk Technologist one of our clients in Dallas, TX. Please find the below and send us your updated resume if interested: Must-Have Skills: * 2-3 years of ...

Arthur Lawrence

Be Seen First

IT Helpdesk Technologist

Honolulu, HI · On-site

$25 - $30/hr

Job Title: IT Helpdesk Technologist Location: Dallas , Honolulu Hawaii (100% Onsite) Client : Fortune 50 midstream Oil & Gas Company Contract Duration: 12 Months with extensions IT Technician ...

IN2U

IT Helpdesk

Los Angeles, CA

$34.56 - $38.40/hr

IT Help Desk Specialist (On-Site) Location : Los Angeles, California Work Arrangement: 100% On-Site (Remote work is not available) Position Overview We are seeking an IT Help Desk Specialist to ...

next page

Showing results 1-20

All JobsHelpdesk Tech Jobs

Helpdesk Tech information

See salary details

$12

$23

$33

How much do helpdesk tech jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for helpdesk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Techs face when supporting remote users, and how can they overcome them?

Helpdesk Techs often encounter challenges such as diagnosing issues without physical access to the user's device, managing communication delays, and ensuring secure connections for troubleshooting. Overcoming these challenges typically involves leveraging remote desktop tools, maintaining clear and patient communication, and following strict security protocols. Building strong documentation skills and staying updated on remote support best practices can also help streamline the process and enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a Helpdesk Tech, and why are they important?

To thrive as a Helpdesk Tech, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient issue resolution and positive user experiences, which are critical for maintaining organizational productivity.

What are Helpdesk Techs?

Helpdesk Techs, also known as help desk technicians or IT support specialists, are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and help resolve technical problems by diagnosing issues, guiding users through solutions, or escalating complex problems to higher-level IT staff. Helpdesk Techs play a vital role in ensuring the smooth operation of an organization's technology infrastructure by maintaining user productivity and minimizing downtime.
More about Helpdesk Tech jobs
What job categories do people searching Helpdesk Tech jobs look for? The top searched job categories for Helpdesk Tech jobs are:
Helpdesk Tech jobs near you

Helpdesk Tech

Interactive Process Technology LLC

Remote

$50K - $60K/yr

Full-time

Posted 10 days ago

Job description

Helpdesk Tech
Remote
At IPT Associates (IPTA), we enjoy solving real-world problems with technology. We work closely with our customers, teammates, experts, and partners to come up with practical solutions that make a difference. Whether it's a government or business organization, we focus on understanding the need and building something that works.
Our Team
At IPTA, everything starts with our people. We're big believers that when you invest in your team, great things happen. That's why we encourage learning, growth, and trying new things-even if you don't have all the answers yet.
Our culture is rooted in fierce determination, fearless integrity, and passionate service-but we also like to keep things collaborative, supportive, and down-to-earth.
We're looking for people who:
  • Are curious and excited about technology
  • Like solving problems and figuring things out
  • Can take initiative but also enjoy working with a team
  • Want to keep learning, growing, and challenging themselves

If you're someone who's eager to jump in, learn something new, and make an impact-you'll fit right in here.
* This position is contingent upon contract award, and the actual job description may vary based on specific contract requirements and organizational needs. *
Responsibilities:
  • Provide technical assistance to computer users
  • Answer questions or resolve computer problems for clients in person, or via telephone or electronically
  • May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems

Requirements:
  • Bachelor's degree in Computer Science, Information Systems, Engineering, or other Scientific/Technical discipline
  • Six (6) years of experience in a similar role
  • Must meet IAT-II requirements
  • Active Security clearance

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit, including qualifications, experience, performance, and business needs, consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.
#clearance

Apply