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Helpdesk Tech Jobs Near Me

This role serves as the primary escalation point for technical support, delivering both proactive and on-demand assistance to employees utilizing internal and external technology resources. The Help ...

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of ... Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F ...

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Company Description US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit ...

Company Description We(US IT Solution) are focused on imparting effective business staffing services through high level cost effective solutions. We have a strong foundation built on legacy and ...

HelpDesk Analyst

Columbus, OH · On-site

$19.25 - $26.25/hr

Columbus, OH (Onsite) Duration: Long Term Position Description: 100% On-site, face to face interviews only, Local Candidates only (local to Ohio) HDA1 to help IT Automate and implement new technology ...

IT Help Desk

Canal Winchester, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

IT Help Desk

Hilliard, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

IT Help Desk

Columbus, OH · On-site

$40K - $80K/yr

OVERVIEW: Information technology specialists are responsible for maintaining, processing, and ... HELPFUL SKILLS: * Interest in computer science. * Attention to detail. * Ability to communicate ...

IT Help Desk

Columbus, OH · On-site

$40K - $80K/yr

Overview: Information technology specialists are responsible for maintaining, processing, and ... Helpful Skills: * Interest in computer science. * Attention to detail. * Ability to communicate ...

IT Help Desk Technician Job Summary The IT Help Desk Technician is responsible for providing comprehensive day-to-day IT support and technical assistance to employees while helping maintain reliable ...

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IT Help Desk Technician Job Summary The IT Help Desk Technician is responsible for providing comprehensive day-to-day IT support and technical assistance to employees while helping maintain reliable ...

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Helpdesk Tech information

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How much do helpdesk tech jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for helpdesk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.
A map of the United States highlighting the number of Helpdesk Tech job openings by state according to ZipRecruiter. The image is accompanied by a detailed chart listing the number of Helpdesk Tech job openings in each state, with California having the most at 2 and Hawaii the least at 0.

IT Helpdesk Analyst

Westerville, OH • On-site

Motion Recruitment
Recruiting and Staffing Services • 501 - 1,000 employees

Contractor

Posted 8 days ago


Job description

Help Desk Analyst Position Summary

We are seeking a dedicated Help Desk Analyst to support and maintain end-user hardware, software, and business applications to ensure optimal performance and reliability. This role serves as the primary escalation point for technical support, delivering both proactive and on-demand assistance to employees utilizing internal and external technology resources.

The Help Desk Analyst is also responsible for managing endpoint deployment processes, including the creation, testing, automation, and distribution of software packages, operating system images, applications, and security updates through endpoint management solutions.

This position is fully onsite in Michigan City, Indiana.

Key Responsibilities
  • Deliver professional, customer-focused technical support with a positive and service-oriented approach.
  • Take ownership of the end-to-end support process for all employee technology issues and requests.
  • Identify process improvement opportunities and lead approved initiatives to enhance IT service delivery.
  • Monitor endpoint hardware and software environments proactively to identify and address potential issues.
  • Troubleshoot and resolve technical problems, performing root cause analysis to prevent recurring incidents.
  • Maintain accurate documentation of support procedures, issue resolutions, and technical knowledge resources.
  • Administer and support endpoint management systems and processes across connected IT assets.
  • Prepare and manage technical documentation, compliance records, audits, and operational reports.
  • Provide end-user training and guidance to increase technology adoption, productivity, and self-service capabilities.
  • Coordinate onboarding activities, including new user setup, system configuration, training, and ongoing support.
  • Manage support interactions from initiation through resolution, ensuring effective follow-up and timely communication.
  • Assist with the planning, testing, and deployment of new technologies, system upgrades, and special IT projects.
Qualifications
  • Demonstrated experience in an IT support, help desk, or technical support role, preferably within an onsite environment.
  • Strong understanding of computer hardware, operating systems, software applications, and network fundamentals.
  • Experience supporting Microsoft Windows 10 and Windows 11 environments.
  • Familiarity with Microsoft 365 technologies and Microsoft Intune administration is preferred.
  • Ability to work onsite and travel between office locations or facilities as needed to provide technical support, perform hardware-related tasks, and ensure prompt resolution of service requests.