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Helpdesk Tech Jobs (NOW HIRING)

Willmeng Construction

IT Helpdesk

Phoenix, AZ · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Support the technology needs of a distributed workforce in person and over the phone. * Troubleshot and resolve common Windows issues (boot/login, performance, display, audio, keyboard/mouse, docking ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Position Overview We are seeking a seasoned and service-oriented Helpdesk Support professional to join our Technology team. In this role, the selected candidate will provide high-quality end-user ...

childcenterny

IT Helpdesk Support

Forest Hills, NY · On-site

Position Overview We are seeking a seasoned and service-oriented Helpdesk Support professional to join our Technology team. In this role, the selected candidate will provide high-quality end-user ...

Graham Corporation

IT/Helpdesk Specialist

Batavia, NY · On-site

$18 - $22/hr

Job Title: IT/Helpdesk Specialist Reports To: Sr. IT Manager Division/Department: IT Department Level of Work: I Position Summary: The Helpdesk Specialist will be the first point of contact for all ...

Hamilton & Miller, PA

IT Helpdesk Technician

Miami, FL · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

We are seeking an IT Helpdesk professional who is responsible for overseeing the daily operations of the law firm's IT helpdesk and ensuring timely, professional, and effective technical support for ...

SKIMS

IT Helpdesk Support

Los Angeles, CA · On-site

$100K - $110K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

IT Helpdesk Support Application Deadline: 13 August 2026 Department: Technology Employment Type: Full Time Location: Los Angeles or New York City Reporting To: Nate Grissom Compensation: $100,000 ...

SlingShot Connections

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IT Helpdesk Technician

Salinas, CA · On-site

$25 - $28/hr

  • Medical

  • Dental

  • Vision

  • Life

About the job The IT Support Technician provides technical support across multiple locations, helping employees resolve hardware, software, network, and technology-related issues while ensuring ...

Node.Digital

IT Helpdesk Support

Herndon, VA · Hybrid

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

IT Helpdesk Support Location: Hybrid (Herndon, VA) Employment Type: Part-Time / Contract About Us We are a technology consulting and engineering firm specializing in Intelligent Automation ...

American Freight

IT Helpdesk Support

Dublin, OH · On-site

$17 - $25/hr

Job Title: IT Helpdesk Support Job Summary: We are looking for an IT Helpdesk Support professional to join our team and provide technical assistance to our clients. The successful candidate will be ...

Conflux Systems

IT Helpdesk Analyst

Conyers, GA · On-site

$20/hr

#Hiring Title: IT Helpdesk Analyst Location: 2206 East View Parkway,Conyers, GA 30013 Duration: 1 Year In Person interview Rate: $20/hr on W2 without benefits Required Skills * Vocational/Technical ...

TEKsystems

IT Helpdesk Manager

Phoenix, AZ

$48 - $58/hr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Lead and oversee daily Help Desk operations, ensuring timely resolution of technical support requests and escalations. * Manage, mentor, train, and evaluate IT support staff while fostering a ...

Synchronicity, Inc.

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IT Helpdesk Technician

Bloomington, MN · On-site

$37K - $54K/yr

  • Medical

  • Retirement

  • PTO

Associate degree in Information Technology or related field preferred. · 1-2 years of experience in help desk or IT support roles. · Strong troubleshooting skills and knowledge of Windows, macOS ...

City of New York

IT Helpdesk Representative

Manhattan, NY · On-site

$70K - $80K/yr

The Department of Probation is seeking a skilled and motivated IT Helpdesk Specialist to join our dynamic IT team. The ideal candidate will have a passion for technology, excellent problem-solving ...

JMH Companies

IT Helpdesk Technician

New Orleans, LA · On-site

$23/hr

An excellent Help Desk Technician must have good technical knowledge and be able to communicate ... Identify and suggest possible improvements on procedures Requirements * Tech savvy with working ...

The Atlas Group

IT Helpdesk Technician

Phoenix, AZ

Overview The IT Helpdesk Technician serves as a key point of contact for technical support, assisting end-users with hardware, software, and network-related issues to ensure minimal disruption to ...

Nightwing

IT Helpdesk Analyst

Arlington, VA · On-site

$55K - $106K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... IT support services desk in the customer environment supporting analysts and business continuity of the customer mission. Responsibilities: - Serve as the first level Help Desk for the TEN Lab ...

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How much do helpdesk tech jobs pay per hour?

As of Aug 16, 2026, the average hourly pay for helpdesk tech in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges helpdesk techs face when supporting remote users, and how can they overcome them?

Helpdesk Techs often encounter challenges such as diagnosing issues without physical access to the user's device, managing communication delays, and ensuring secure connections for troubleshooting. Overcoming these challenges typically involves leveraging remote desktop tools, maintaining clear and patient communication, and following strict security protocols. Building strong documentation skills and staying updated on remote support best practices can also help streamline the process and enhance user satisfaction.

What are the key skills and qualifications needed to thrive as a helpdesk tech, and why are they important?

To thrive as a Helpdesk Tech, you need a solid understanding of computer hardware, software troubleshooting, networking basics, and typically an associate’s degree or relevant certifications such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is essential. Strong communication, patience, and problem-solving skills set top performers apart in this role. These abilities ensure efficient issue resolution and positive user experiences, which are critical for maintaining organizational productivity.

What is a helpdesk tech?

Helpdesk Techs, also known as help desk technicians or IT support specialists, are professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They typically respond to queries via phone, email, or chat, and help resolve technical problems by diagnosing issues, guiding users through solutions, or escalating complex problems to higher-level IT staff. Helpdesk Techs play a vital role in ensuring the smooth operation of an organization's technology infrastructure by maintaining user productivity and minimizing downtime.
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Helpdesk Tech jobs near you

IT Helpdesk Technician

Ardent Property Management

Westerville, OH • On-site

Full-time

This job post has expired 2 days ago. Applications are no longer accepted.

Job description

Job Title: Entry level IT Helpdesk Technician
Department: Information Technology
Reports To: Director of IT
Location: 470 Olde Worthington Rd. Westerville, Ohio 43082
Job Type: Full-Time
Job Overview:
We are seeking a reliable, motivated, and technically skilled Entry Level Helpdesk Technician to join our dynamic IT team. The ideal candidate will provide first-line support to end users, troubleshoot and resolve technical issues, assist with hardware/software deployment, and maintain critical IT infrastructure. This role is crucial to ensuring daily operations run smoothly, contributing to both on-site and remote IT support needs across our organization.
Key Responsibilities:
  • Respond to and resolve technical support tickets via phone, email, and in-person.
  • Diagnose and troubleshoot end-user issues involving:
  • User accounts and access
  • Print services and printer configuration
  • Asset inventory management
  • Support for desktops, thin clients, laptops, tablets, phones, and hotspots
  • Use physical and logical diagnostic tools to resolve network and hardware/software issues.
  • Assist with the setup and deployment of technology solutions for new Ardent site launches.
  • Assist with site teardowns and equipment removal once Ardent site sales are complete.
  • Maintain a structured and documented scrapping process for decommissioned technology assets, ensuring Director of IT approval.
  • Work independently to complete special IT projects; take ownership of assigned helpdesk initiatives.
  • Maintain accurate documentation of procedures, ticket resolutions, and equipment tracking systems.
  • Collaborate with other technical teams to troubleshoot and resolve large scale issues.
  • Handle special requests and participate in unique technology projects as directed.
  • Manage inventory and accountable property within the IT storage room, ensuring accuracy and accessibility.
  • Test and evaluate new hardware and software before company-wide deployment.
  • Oversee and manage daily ticketing queue operations-create, route, and resolve helpdesk tickets efficiently.
  • Uphold high standards in customer service, ensuring a positive and supportive user experience.
  • Adhere to documentation best practices and departmental standards.

Requirements
Qualifications:
  • 1-2 years of relevant experience in a technical support or helpdesk role.
  • Strong understanding of Windows operating systems, Office 365, and common network troubleshooting tools.
  • Knowledge of desktop imaging solutions (e.g., Intune).
  • Familiarity with IT asset management systems and ticketing platforms (e.g., Freshdesk, AssetTiger).
  • Excellent problem-solving, communication, and interpersonal skills.
  • Ability to work independently and as part of a team.
  • Strong organizational skills with attention to detail and documentation.
  • Willingness to travel occasionally for site support, as needed.

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