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Helpdesk Support Technician Jobs (NOW HIRING)

Innovative Network Solutions LLC

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Helpdesk Support Technician

Henderson, NV · On-site

$19 - $22/hr

... Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients ...

TEKsystems

Helpdesk Support Technician

Topeka, KS

$19 - $20/hr

Help Desk Technician (Onsite - Topeka, KS) We are seeking a motivated Help Desk Technician to join a dynamic IT support team in an onsite role based in Topeka, KS. This is an excellent opportunity ...

Woodloch

Helpdesk Support Technician

Hawley, PA · On-site

$19 - $25.75/hr

Position Summary The Helpdesk Support Technician is responsible for delivering first-line technical support to staff across hospitality operations, including front desk, reservations, food & beverage ...

Innovative Network Solutions LLC

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Helpdesk Support Technician

Henderson, NV · On-site

$19 - $22/hr

... Support. We are looking for a skilled and personable IT Technician to join our team. If you have excellent troubleshooting skills, strong communication abilities, and a passion for helping clients ...

CMIT Solutions St. Louis

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Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip ...

TEKsystems

Helpdesk Support Technician

Topeka, KS

$19 - $20/hr

Help Desk Technician (Onsite - Topeka, KS) We are seeking a motivated Help Desk Technician to join a dynamic IT support team in an onsite role based in Topeka, KS. This is an excellent opportunity ...

TEKsystems

Helpdesk Support Technician

Lansing, MI

$19 - $22/hr

... Help desk support, Hardware, Office 365, Ticketing system, - Understanding of Powershell, understanding VPN and server, spanish bilingual, printer support Top Skills Details Active directory ...

TEKsystems

Helpdesk Support Technician

Sumner, WA

$21 - $22/hr

Description This technician will be responsible for: Setting up 35 workstations, which includes ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

TEKsystems

Helpdesk Support Technician

Sumner, WA

$21 - $22/hr

Description This technician will be responsible for: Setting up 35 workstations, which includes ... We help clients activate ideas and solutions to take advantage of a new world of opportunity. We ...

New

TEKsystems

Helpdesk Support Technician

Lansing, MI

$19 - $22/hr

... Help desk support, Hardware, Office 365, Ticketing system, - Understanding of Powershell, understanding VPN and server, spanish bilingual, printer support Top Skills Details Active directory ...

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Our team is looking for an experienced IT Helpdesk Support Technician to join them. You will report to the Director of IT, NC and will have an onsite work schedule in Creedmoor, NC. We are seeking a ...

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Helpdesk Support Technician information

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How much do helpdesk support technician jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Support Technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What does a Helpdesk Support Technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are the key skills and qualifications needed to thrive as a Helpdesk Support Technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

More about Helpdesk Support Technician jobs
What cities are hiring for Helpdesk Support Technician jobs? Cities with the most Helpdesk Support Technician job openings:
What states have the most Helpdesk Support Technician jobs? States with the most job openings for Helpdesk Support Technician jobs include:
What job categories do people searching Helpdesk Support Technician jobs look for? The top searched job categories for Helpdesk Support Technician jobs are:
Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
Helpdesk Support Technician

Helpdesk Support Technician

Software Galaxy Systems, LLC

West Palm Beach, FL

$19.25 - $26/hr

Other

Posted 4 days ago

Job description

Job Summary We are seeking motivated IT Field / Helpdesk Support Technicians to support technology deployments, troubleshooting, and hardware installations across multiple client environments. This role may involve a mix of field service support, helpdesk assistance, and technology rollout support depending on project needs. The ideal candidate will have basic to intermediate IT troubleshooting skills , strong customer service abilities, and experience supporting hardware, software, and retail or enterprise technology environments.

Key Responsibilities Provide technical support for hardware and software systems including installation, configuration, and troubleshooting. Support technology rollout and implementation projects across multiple locations. Diagnose and resolve issues related to POS systems, printers, scanners, PCs, thin clients, networking equipment, and peripherals .

Provide first-level troubleshooting support to technicians, vendors, or end users. Install, repair, upgrade, and maintain computer hardware and related technology equipment . Document issues and updates using ticketing or tracking systems .

Communicate effectively with internal teams, field technicians, and customers. Maintain adherence to client processes, procedures, and service level agreements (SLAs) . Assist with inventory management, reporting, and administrative tasks as required.

Required Qualifications High School Diploma or GED required Minimum 1+ year of IT support, helpdesk, field service, or hardware support experience Basic knowledge of computer hardware, operating systems, and peripheral devices Strong troubleshooting and problem-solving skills Good communication and customer service skills Ability to work independently and manage multiple tasks Experience using Microsoft Outlook, Word, and Excel Preferred Qualifications Experience supporting POS systems, printers, scanners, or retail technology Experience with hardware installation or technology rollouts Knowledge of desktop support, networking, or endpoint management tools Experience supporting field technicians or remote users Work Environment Roles may involve onsite support, field service visits, or office-based technical support Some projects may require travel between locations Flexible scheduling may be required depending on project timelines Additional Requirements Ability to work in a fast-paced technical support environment Strong organizational and time management skills Willingness to support multiple technology projects simultaneously

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