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Helpdesk Support Technician Jobs (NOW HIRING)

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Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Help Desk Support Technician Industry: Heavy Civil Construction Location: Brea, CA (100% On-Site) Schedule: Monday-Friday, 8:00 AM-5:00 PM Pay Rate: $29.00/hour Duration: Contract through the end of ...

CONNECTION

Helpdesk Support Technician

Brea, CA · On-site

$20.75 - $28/hr

Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone ...

Connection

Helpdesk Support Technician

Brea, CA

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

Connection

Helpdesk Support Technician

Brea, CA · On-site

$29/hr

Position Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity ...

CONNECTION

Helpdesk Support Technician

Brea, CA

$20.75 - $28/hr

Overview Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone ...

CMIT Solutions St. Louis

Be Seen First

Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip ...

Sonalysts, Inc.

Helpdesk Support Technician

Waterford, CT · On-site

$55K - $75K/yr

Sonalysts, Inc. is seeking an entry level Helpdesk Technician with critical thinking and effective communication skills to secure, support, and maintain our corporate IT systems. Our IT team supports ...

Sonalysts, Inc.

Helpdesk Support Technician

Waterford, CT · On-site

$55K - $75K/yr

Sonalysts, Inc. is seeking an entry level Helpdesk Technician with critical thinking and effective communication skills to secure, support, and maintain our corporate IT systems. Our IT team supports ...

Sonalysts, Inc.

Helpdesk Support Technician

Waterford, CT · On-site

$55K - $75K/yr

Sonalysts, Inc. is seeking an entry level Helpdesk Technician with critical thinking and effective communication skills to secure, support, and maintain our corporate IT systems. Our IT team supports ...

Calista Corporation

Helpdesk Support Technician I

Anchorage, AK · On-site

$20.50 - $27.50/hr

The Helpdesk Support Technician I is an entry-level position. This position provides front-line technical support for end users' computer systems, hardware, and software. This position will also work ...

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Helpdesk Support Technician information

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How much do helpdesk support technician jobs pay per hour?

As of Aug 3, 2026, the average hourly pay for helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Support Technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What does a Helpdesk Support Technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are the key skills and qualifications needed to thrive as a Helpdesk Support Technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

More about Helpdesk Support Technician jobs
What cities are hiring for Helpdesk Support Technician jobs? Cities with the most Helpdesk Support Technician job openings:
What states have the most Helpdesk Support Technician jobs? States with the most job openings for Helpdesk Support Technician jobs include:
What job categories do people searching Helpdesk Support Technician jobs look for? The top searched job categories for Helpdesk Support Technician jobs are:
Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in the United States as of July 2026, with employment types broken down into 38% Locum Tenens, 52% Full Time, 4% Part Time, 2% Contract, and 4% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Helpdesk Support Technician

Connection

Brea, CA • On-site

$29/hr

Full-time

Posted 10 days ago

Job description

Help Desk Support Technician

Industry: Heavy Civil Construction
Location: Brea, CA (100% On-Site)
Schedule: Monday-Friday, 8:00 AM-5:00 PM
Pay Rate: $29.00/hour
Duration: Contract through the end of the year
Travel: None

Ready to hire ASAP!

Position Overview

Our client, a well-established company in the heavy civil construction industry, is seeking a Help Desk Support Technician to join their IT team. This is an excellent opportunity for someone who enjoys providing hands-on technical support, solving day-to-day IT issues, and delivering outstanding customer service in a collaborative office environment.

The ideal candidate will have 2-4 years of IT support experience, strong troubleshooting skills, and a positive, service-oriented attitude. This position is available immediately.

 

Responsibilities
  • Provide day-to-day Help Desk support for end users
  • Troubleshoot hardware, software, and peripheral issues
  • Provision, configure, and deploy laptops and desktop computers
  • Install, configure, and troubleshoot printers
  • Create, modify, and maintain user accounts in Active Directory
  • Respond to and resolve technical support requests in a timely manner
  • Document support activities and maintain accurate records
  • Deliver excellent customer service while assisting users with technical issues

Qualifications
  • 2-4 years of Help Desk or Desktop Support experience
  • Experience provisioning and configuring Windows laptops and desktops
  • Working knowledge of Active Directory, including user account administration
  • Experience supporting printers and common office hardware
  • Strong troubleshooting and problem-solving skills
  • Excellent communication and interpersonal skills
  • Friendly, professional, and customer-focused approach
  • Ability to work independently and manage multiple priorities
Preferred Qualifications
  • Experience working in a corporate office environment
  • Familiarity with Microsoft Windows operating systems and Microsoft Office
  • Exposure to ticketing systems is a plus
 
 
 

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