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Helpdesk Support Technician Jobs (NOW HIRING)

Ontic

IT Helpdesk Support Technician

Creedmoor, NC · On-site

Our team is looking for an experienced IT Helpdesk Support Technician to join them. You will report to the Director of IT, NC and will have an onsite work schedule in Creedmoor, NC. We are seeking a ...

Apexon

Helpdesk Support

New Castle, DE · On-site

$19.50 - $26.25/hr

Role Title: IT Help Desk Position: 1 Location: New Castle, DE. Required Skills: * Problem-solving ... Providing technical support to users, troubleshooting issues, and offering guidance on computer ...

Infojini Inc

Helpdesk Support

Washington, DC · On-site

$22.75 - $30.50/hr

Providing end-user support (including help desk, if required for assigned task) for various software Providing user and desktop support for all client-side systems Providing mobile device support ...

US Tech Solutions

Helpdesk Support

Columbus, OH

$19.25 - $26/hr

Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance ...

Comtech, LLC

Helpdesk Support

Washington, DC

$22.75 - $30.50/hr

... Job Title: Sr Helpdesk Location: Washington, DC * Receive customer IT service requests via ... Resolve service tickets or escalate to other support entities as needed and within Service Level ...

Fox Valley Technical College

Helpdesk Support

Appleton, WI · On-site

$19.50 - $26.25/hr

Provide level 1 Office 365 support for mailbox triage, maintenance and access. * Mentor IT Helpdesk interns as assigned Minimum Qualifications Education and/or Experience Requirements: * Associate ...

krg technology inc

Helpdesk Support

Phoenix, AZ

$19.75 - $26.75/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

Meta

Helpdesk Support

Baltimore, MD · On-site

$19.75 - $26.75/hr

Company Description My Company support several nationally-known clients and have access to a variety of jobs on an ongoing basis, and I'd look forward to an opportunity to work with you in the future.

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: Phoenix, AZ / St. Petersburg, FL Duration: Contract Imaging/reimaging of laptops/desktops for Windows and Mac OS (preferred). Break-fix/troubleshooting Asset/inventory ...

krg technology inc

Helpdesk Support

Saint Petersburg, FL

$19 - $25.50/hr

Helpdesk Support Location: St. Petersburg, FL Duration: CTH 1. Imaging / re-imaging laptops & desktops 2. Troubleshooting technical laptop and desktop issues (Windows & applications) 3. ...

US Tech Solutions

Helpdesk Support

Columbus, OH · On-site

$19.25 - $26/hr

Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Additional Information Kushal kumar IT Recruiter US ...

STI

Helpdesk Support

Trenton, NJ · On-site

$20 - $27/hr

Help Desk Support Location: Trenton, NJ Duration: Long-Term contract Need only Locals Direct Client Description: Help Desk Coordinator will assist customers with computer and application issues to ...

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Helpdesk Support Technician information

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How much do helpdesk support technician jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for helpdesk support technician in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What are some common challenges Helpdesk Support Technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What does a Helpdesk Support Technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What are the key skills and qualifications needed to thrive as a Helpdesk Support Technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

More about Helpdesk Support Technician jobs
What cities are hiring for Helpdesk Support Technician jobs? Cities with the most Helpdesk Support Technician job openings:
What states have the most Helpdesk Support Technician jobs? States with the most job openings for Helpdesk Support Technician jobs include:
What job categories do people searching Helpdesk Support Technician jobs look for? The top searched job categories for Helpdesk Support Technician jobs are:
Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in the United States as of June 2026, with employment types broken down into 88% Full Time, 6% Temporary, and 6% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.
IT Helpdesk Support Technician

IT Helpdesk Support Technician

Ontic

Creedmoor, NC • On-site

Full-time

Medical, Retirement, PTO

Posted 8 days ago

Job description

We are a fast-paced business with ambitious growth plans; so if you are dedicated, enthusiastic and always seeking ways to improve, you'll enjoy a career with us!
IT Helpdesk Support Technician
Ontic is a leading global aerospace OEM trusted by the world's aviation leaders. Ontic's Creedmoor, NC, site is home to a number of specialist companies within the Ontic Group, including Firstmark, Twin Commander, and Metro Merlin. With over 1,300 employees across four time zones and seven sites, we have more than doubled in size since 2019 and are continuing to grow at pace.
Our team is looking for an experienced IT Helpdesk Support Technician to join them. You will report to the Director of IT, NC and will have an onsite work schedule in Creedmoor, NC.
We are seeking a detail-oriented and security-conscious IT Helpdesk Support Technician to support our aerospace and defense operations. This role provides frontline IT support in a highly regulated, mission-critical environment. The ideal candidate demonstrates strong technical aptitude, adherence to security protocols, and a commitment to supporting systems that enable national security and advanced aerospace innovation. On-site role within secure facilities.
To be considered for the IT Helpdesk Support Technician opening, here's what you'll need to bring with you:
  • Must be a US citizen or legal resident
  • Associate's or Bachelor's degree in Information Technology, Computer Science, Cybersecurity, or related field (or equivalent experience)
  • Computer troubleshooting and application/user support
  • Strong problem-solving and analytical skills; ability to manage multiple projects and problem-solve
  • Communicate effectively with all levels of management and staff, both technical and non-technical users
  • Must be a self-starter with strong organizational skills
  • Foundational knowledge of Windows operating systems and hardware troubleshooting
  • Strong awareness of cybersecurity best practices
  • Excellent documentation and communication skills
  • Ability to follow strict policies and procedures
  • Potential participation in on-call rotation

As a IT Helpdesk Support Technician, you will:
  • Provide outstanding customer service Tier 1 and Tier 2 technical support for desktops, laptops, ruggedized systems, and peripheral devices in secure environments. Maintain, update records, and tickets using ServiceDesk
  • Troubleshoot hardware, software, and network connectivity issues in compliance with IT security policies
  • Install, configure, and maintain Windows-based systems in accordance with cybersecurity and regulatory requirements
  • Support Microsoft 365 (or secure enterprise equivalents), engineering applications, and specialized defense software
  • Assist with user account provisioning, access controls, and Active Directory management
  • Maintain system documentation in accordance with ITAR, NIST, CMMC, or other applicable compliance frameworks
  • Deploy and support systems within classified or controlled-access environments (as permitted by clearance level)
  • Perform patch management, antivirus updates, and endpoint security monitoring
  • Escalate incidents following established incident response and security procedures
  • Support audits and compliance checks by maintaining accurate technical records

Our Benefits:
  • Comprehensive medical insurance
  • Competitive PTO
  • Company 401K plan with up to 4% matched contribution
  • Annual bonus program (varies by level and discretionary based on company and individual performance)
  • 9/80 schedule
  • Paid volunteering opportunities
  • Access to mental health champions across our sites
  • Commitment to development
  • Employee referral program

#LI-Onsite
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Compensation Pay Range
Please click here to review Ontic's California Consumer Privacy Act policy.
Ontic Engineering and Manufacturing Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran
Status, or any other characteristic protected by applicable federal, state, or local law.
This position must meet export control compliance requirements. To meet export control compliance requirements, a "U.S. Person " as defined by 22. C.F.R. §120.15 is required. "U.S. Person" includes U.S. Citizen, lawful permanent resident, asylee, or refugee.

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