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Helpdesk Support Technician Jobs in Missouri (NOW HIRING)

CMIT Solutions St. Louis

Be Seen First

Helpdesk Support Technician

Saint Louis, MO · On-site

$19.50 - $26.25/hr

Helpdesk Support Technician You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip ...

Stifel

AI Automation Support Technician

Saint Louis, MO

$40.80K/yr

AI Automation Support Technician provides Level 1 support for Microsoft Copilot for M365, Microsoft ... Provide Level 1 helpdesk support for Microsoft Copilot, Copilot Studio, and LangGraph agentic tools ...

Stifel

AI Automation Support Technician

Saint Louis, MO · On-site

$40.80K/yr

What You'll Be Doing AI Automation Support Technician provides Level 1 support for Microsoft ... Provide Level 1 helpdesk support for Microsoft Copilot, Copilot Studio, and LangGraph agentic tools ...

Stifel

AI Automation Support Technician

Saint Louis, MO · On-site

$40.80K/yr

What You'll Be Doing AI Automation Support Technician provides Level 1 support for Microsoft ... Provide Level 1 helpdesk support for Microsoft Copilot, Copilot Studio, and LangGraph agentic tools ...

EZWAY DELIVERY LLC

Fleet Support Technician

Joplin, MO

$21.50 - $28.75/hr

Join us and help keep our neighbors moving! Location Address: WMO1 at 3002 S Prigmore Avenue ... EZWAY DELIVERY, LLC is seeking a mechanically inclined and dependable Fleet Support Technician to ...

EZWAY DELIVERY LLC

Fleet Support Technician

Joplin, MO · On-site

$21.50 - $28.75/hr

Join us and help keep our neighbors moving! Location Address: WMO1 at 3002 S Prigmore Avenue ... EZWAY DELIVERY, LLC is seeking a mechanically inclined and dependable Fleet Support Technician to ...

EZWAY DELIVERY LLC

Fleet Support Technician

Joplin, MO

$21.50 - $28.75/hr

Join us and help keep our neighbors moving! Location Address: WMO1 at 3002 S Prigmore Avenue ... EZWAY DELIVERY, LLC is seeking a mechanically inclined and dependable Fleet Support Technician to ...

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Helpdesk Support Technician information

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$11

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$31

How much do helpdesk support technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for helpdesk support technician in Missouri is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Helpdesk Support Technician, and why are they important?

To thrive as a Helpdesk Support Technician, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant associate degree or IT certifications like CompTIA A+. Familiarity with ticketing systems, remote support tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities set standout technicians apart. These skills and qualities are crucial for efficiently resolving user issues and ensuring smooth IT operations within an organization.

What are some common challenges Helpdesk Support Technicians face, and how can they overcome them?

Helpdesk Support Technicians often encounter challenges such as managing high ticket volumes, addressing a wide range of technical issues, and communicating effectively with users who have varying levels of technical knowledge. To overcome these challenges, it's important to prioritize tasks based on urgency, develop strong troubleshooting and customer service skills, and utilize clear, jargon-free language when assisting users. Staying organized and collaborating with other IT team members can also help ensure timely resolutions and a positive support experience.

What does a Helpdesk Support Technician do?

A Helpdesk Support Technician provides technical assistance and support to users experiencing issues with computer systems, software, or hardware. They troubleshoot problems, answer queries, and guide users through step-by-step solutions, often remotely or over the phone. Helpdesk technicians document issues, escalate complex problems to higher-level support, and may also help with software installations and updates. Their goal is to ensure users can efficiently use their technology with minimal disruption.

What is the difference between Helpdesk Support Technician vs Network Support Technician?

AspectHelpdesk Support TechnicianNetwork Support Technician
Required CertificationsCompTIA A+, Microsoft Certified Desktop Support Technician (MCDST)CompTIA Network+, Cisco CCNA
Work EnvironmentHelpdesk, office, remote supportNetwork infrastructure, data centers, on-site troubleshooting
Employer & Industry UsageIT support companies, corporate IT departmentsTelecommunications, large enterprises, data centers

Helpdesk Support Technicians primarily handle end-user issues, software troubleshooting, and basic hardware support. Network Support Technicians focus on maintaining and troubleshooting network infrastructure, including routers, switches, and servers. While both roles require technical certifications and involve IT environments, Helpdesk Support Technicians typically deal with user-facing problems, whereas Network Support Technicians work on network systems and connectivity issues.

What are popular job titles related to Helpdesk Support Technician jobs in Missouri? For Helpdesk Support Technician jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Helpdesk Support Technician jobs in Missouri look for? The top searched job categories for Helpdesk Support Technician jobs in Missouri are:
Helpdesk Support Technician jobs near you
Infographic showing various Helpdesk Support Technician job openings in Missouri as of May 2026, with employment types broken down into 2% Locum Tenens, 2% As Needed, 88% Full Time, 5% Part Time, and 3% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $45,168 per year, or $21.7 per hour.
Helpdesk Support Technician

Helpdesk Support Technician

CMIT Solutions St. Louis

Saint Louis, MO • On-site

$19.50 - $26.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 25 days ago

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Job description

Helpdesk Support Technician

You will be the first line of defense for client technical issues, primarily on individual computers and devices. We will provide processes, tools and training to equip you to successfully resolve issues and meet our clients’ needs.

We are looking for technically competent problem solvers who demand excellence of themselves and are great at following processes and procedures to drive efficiency. We expect most calls to result in a first-call resolution to our clients, as this drives customer satisfaction and profitability.

Requirements:

  • At least two years of experience working as a help desk or service desk consultant
  • Proficiency in troubleshooting complex systems
  • Excellent communication skills, both written and verbal
  • 1 or more years of experience with desktop systems up to Windows 11
  • 1 or more years of experience with server systems up to Server 2022
  • 1 or more years of experience with Microsoft Office
  • Experience with MacOS is a plus
  • Extensive application support experience
  • Working knowledge of a range of diagnostic utilities
  • Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
  • Strong documentation skills
  • Ability to conduct research into a wide range of computing issues is required
  • Ability to present ideas in a user-friendly, business-friendly manner
  • Proven analytical and problem-solving skills
  • Experience working in a team-oriented, collaborative environment
  • Associates degree or higher in Information Technology or related work experience

Company Description

We are a Managed IT Services Provider offering a comprehensive suite of IT services to organizations, including server administration, network management, cloud computing, and more. We are dedicated to assisting companies with their IT needs and working with them to move their Technology and Security to the next level. At CMIT Solutions St Louis, we provide a local presence plus the resources of a large system with more than 250 locations in North America and partnerships with leading technology providers. We offer a fast-paced, high-growth environment with excellent recognition, advancement, and potential earnings. We are looking for individuals that want to be part of a winning team that prides themselves on delivering outstanding customer service and developing raving fans. We have a culture where initiative-takers thrive and creativity, proactivity, and accountability reign supreme