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Help Desk Technician Jobs in Missouri (NOW HIRING)

Vertical Health Services

Help Desk Technician

Kansas City, MO · On-site

$18 - $24.25/hr

Help Desk Technician Company Overview Vertical Health Services delivers high-quality skilled nursing care across multiple states. Our Information Technology team plays a vital role in supporting ...

Advantage Tech

Help Desk Technician

Kansas City, MO · On-site

$19.50 - $26.25/hr

We are looking for a Help Desk Technician to provide technical assistance to our clients. You will troubleshoot, install, and upgrade software and hardware systems for businesses in various fields to ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66.30K - $89.70K/yr

Associate Help Desk Technician Company: The Boeing Company The Boeing Company's Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help Desk Technician ...

Boeing

Associate Help Desk Technician

Berkeley, MO · On-site

$66.30K - $89.70K/yr

Associate Help Desk Technician Company: The Boeing Company The Boeing Company's Specialized United States Infrastructure Operations Organization is currently seeking an Associate Help Desk Technician ...

TEKsystems

Help Desk Technician

O Fallon, MO · Hybrid

$20/hr

Description As a Small Business Help Desk Representative, you will play a pivotal role in delivering exceptional customer service primarily through phone interactions in an automated call delivery ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you will oversee day-to-day support operations, guide a team of help desk technicians, and ensure timely resolution ...

CarShield

Help Desk Manager

Saint Peters, MO · On-site

CarShield is seeking a Help Desk Manager to join its growing IT team. In this role, you will oversee day-to-day support operations, guide a team of help desk technicians, and ensure timely resolution ...

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How much do help desk technician jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk technician in Missouri is $21.72, according to ZipRecruiter salary data. Most workers in this role earn between $18.03 and $24.38 per hour, depending on experience, location, and employer.

What Is a Help Desk Technician?

A help desk technician is an IT support specialist who helps customers or users troubleshoot software and hardware problems. As a help desk technician, your responsibilities and duties include receiving technical support tickets, phone calls, or emails, contacting the user or customer, listening to their issue, diagnosing the problem, and walking them through the solution. You must be patient with often upset customers and explain how to resolve their computer issues in a step-by-step manner that is understandable to a layperson.

What are the key skills and qualifications needed to thrive as a Help Desk Technician, and why are they important?

To thrive as a Help Desk Technician, you need a solid understanding of computer hardware, software troubleshooting, and networking, often supported by a relevant associate's degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and common operating systems is essential for daily operations. Strong communication, patience, and problem-solving abilities set outstanding technicians apart when assisting users. These skills and qualities are vital for efficiently resolving technical issues and ensuring user satisfaction in a fast-paced support environment.

What are some typical challenges Help Desk Technicians face when supporting remote users, and how can they effectively address them?

Help Desk Technicians often encounter challenges such as diagnosing issues without physical access to the user's device, navigating varied home network setups, and communicating technical solutions to users with different levels of expertise. To address these challenges, technicians frequently use remote access tools, maintain clear and patient communication, and follow structured troubleshooting procedures. Building strong documentation skills and staying up to date with remote support technologies also help ensure efficient problem resolution and user satisfaction.

What are Help Desk Technicians?

Help Desk Technicians are IT professionals who provide technical support and troubleshooting assistance to users experiencing issues with computer hardware, software, networks, or other technology. They typically serve as the first point of contact for customers or employees seeking help with technical problems. Their responsibilities include diagnosing issues, guiding users through solutions, escalating complex problems, and ensuring that systems run smoothly. Help Desk Technicians need strong communication skills, technical knowledge, and patience to effectively resolve user concerns.

What is the lowest salary for an IT technician?

The lowest salary for a Help Desk Technician typically starts around $30,000 to $40,000 annually, depending on location, experience, and certifications. Entry-level positions may offer lower wages, especially in regions with a lower cost of living or for those just beginning their IT careers.

What jobs make $3,000 a month without a degree?

Help Desk Technicians can earn around $3,000 or more per month, especially with experience and certifications like CompTIA A+ or Network+. Many tech support roles offer this salary range without requiring a college degree, focusing instead on technical skills, problem-solving, and customer service. Advancement or specialized certifications can increase earning potential further.

What is the difference between Help Desk Technician vs Technical Support Specialist?

AspectHelp Desk TechnicianTechnical Support Specialist
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, Network+
Work EnvironmentHelp desk, remote and on-site supportCustomer support, remote troubleshooting
Industry UsageIT services, tech companies, corporate ITIT, software, hardware vendors

Help Desk Technicians and Technical Support Specialists often share certifications and work environments, focusing on troubleshooting and customer support. The main difference lies in their typical roles: Help Desk Technicians handle general user issues and provide first-level support, while Technical Support Specialists may handle more specialized technical problems, often requiring deeper technical knowledge.

More about Help Desk Technician jobs
What are the most commonly searched types of Help Desk Technician jobs in Missouri? The most popular types of Help Desk Technician jobs in Missouri are:
What are popular job titles related to Help Desk Technician jobs in Missouri? For Help Desk Technician jobs in Missouri, the most frequently searched job titles are:
What job categories do people searching Help Desk Technician jobs in Missouri look for? The top searched job categories for Help Desk Technician jobs in Missouri are:
What cities in Missouri are hiring for Help Desk Technician jobs? Cities in Missouri with the most Help Desk Technician job openings:
What are popular job titles related to Help Desk Technician jobs in MO? For Help Desk Technician jobs in MO, the most frequently searched job titles are:
Help Desk Technician jobs near you
Infographic showing various Help Desk Technician job openings in Missouri as of May 2026, with employment types broken down into 73% Full Time, 11% Part Time, 8% Temporary, and 8% Contract. Highlights an 100% In-person job distribution, with an average salary of $45,168 per year, or $21.7 per hour.

Help Desk Technician

Vertical Health Services

Kansas City, MO • On-site

$18 - $24.25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 28 days ago

Job description

Help Desk Technician
Company Overview
Vertical Health Services delivers high-quality skilled nursing care across multiple states. Our Information Technology team plays a vital role in supporting clinical and administrative operations by providing secure, reliable, and compliant technology solutions that enable exceptional resident care.
Position Summary
The Help Desk Technician serves as the primary point of contact for IT support across Vertical Health Services' skilled nursing facilities. This role provides timely troubleshooting and technical assistance for hardware, software, network, and peripheral issues while maintaining strict compliance with healthcare regulations, including HIPAA.
This position supports both remote and onsite users, escalates complex technical issues as needed, and contributes to the overall stability and efficiency of IT operations in a fast-paced healthcare environment. The role includes participation in a rotating after-hours support schedule and regular site visits to provide hands-on technical assistance.
The ideal candidate will be eager to learn new skills, adapt to evolving technologies, and collaborate effectively within a team environment.
Employee Benefits Package
  • Comprehensive Health, Dental, and Vision Insurance
  • $100/month company contribution to an HSA account
  • Daily Pay Option
  • 401K
  • Employer paid life insurance 1x annual salary
  • Paid Time Off & Flexibility
  • Generous Paid Time Off
  • Personal Day Benefit
  • Guidance and assistance from a dedicated regional team

Key Responsibilities
Technical Support & Troubleshooting
• Serve as the primary point of contact for IT support requests via phone, email, ticketing system, and in-person support.
• Diagnose and resolve issues related to desktops, laptops, mobile devices, operating systems, and other IT equipment.
• Perform light hardware repairs, including component replacement, peripheral installation, system imaging, and basic upgrades.
• Support printers, scanners, VoIP phones, and other network-connected devices.
• Accurately document incidents, troubleshooting steps, and resolutions in the ticketing system.
Microsoft 365 & Application Support
• Provide support for Microsoft 365 services, including user account setup, password resets, Teams, SharePoint, OneDrive, and mailbox troubleshooting.
• Assist users with email, collaboration, and productivity tools.
• Install, configure, and update approved applications.
Network & Device Support
• Assist with troubleshooting wired and wireless network connectivity issues.
• Support deployment, configuration, and on-boarding of new devices.
• Assist with endpoint protection, patch management, and basic malware remediation.
Escalation & Collaboration
• Escalate unresolved or complex issues to senior IT staff or appropriate third-party vendors.
• Communicate clearly and professionally with clinical and administrative teams.
• Participate in root cause analysis to identify and prevent recurring issues.
Documentation, Training & Asset Management
• Maintain and update IT documentation, standard operating procedures (SOPs), and user guides.
• Provide basic end-user training and guidance on IT systems and best practices.
• Track and manage IT hardware and software inventory.
Qualifications(Required):
• 1-3 years of IT support experience (healthcare experience preferred).
• Experience supporting Windows, macOS, and Microsoft 365 environments.
• Hands-on experience with computer hardware troubleshooting and repair.
• Strong customer service and communication skills.
• Valid driver's license and ability to travel between facilities.
• Ability to lift and carry equipment up to 40 pounds.
• Understanding of HIPAA regulations and protection of PHI.
Qualifications (Preferred):
• Associate or bachelor's degree in Information Technology or related field, or equivalent experience.
• Industry certifications such as CompTIA A+, Network+, or Microsoft 365 Fundamentals.
• Experience working in a Help desk setting within a healthcare organization.
• Experience using ticketing systems and remote support tools.

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