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Help Desk Support Specialist Jobs (NOW HIRING)

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site +1

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Help Desk Support Specialist Department: Delivery Employment Type: Full Time Location: Remote Reporting To: Parisa Compensation: $65,000 - $75,000 / year Description At Nüvitek, customer success is ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

DuraServ Corp

Help Desk Support Specialist

Coppell, TX · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack. DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required This Is Where Tier II Actually ...

fi

Help Desk Support Specialist

Columbus, OH · On-site

  • Medical

  • Dental

  • Vision

Franklin International , a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk ...

HHUNY, Inc.

Help Desk Support Specialist

Rochester, NY · Remote

$25 - $28.85/hr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

The Help Desk Support Specialist is assigned to support HHUNY by aiding HHUNY staff, care management agencies and HHUNY providers. The position will provide support for Netsmart CareManager, Okta ...

Caresoft Inc.

Help Desk Support Specialist

Atlanta, GA · On-site

$21 - $25/hr

Help Desk Support Specialist Location: Atlanta, GA. 30334(Onsite) Durartion: Long Term Skills: .Minimum years of IT technical support · Strong knowledge and experience installing,configuring ...

Nüvitek

Help Desk Support Specialist

Arlington, VA · On-site

$65K - $75K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Help Desk Support Specialist , you will be working closely with the team of developers and engineers working in an Agile environment to support, design, and control data applications and ...

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Help Desk Support Specialist information

See salary details

$13

$25

$39

How much do help desk support specialist jobs pay per hour?

As of Aug 13, 2026, the average hourly pay for help desk support specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What are common challenges faced by help desk support specialists, and how can they be managed?

Help Desk Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Successfully managing these challenges involves prioritizing tasks efficiently, utilizing knowledge bases and escalation protocols, and developing strong interpersonal skills to explain solutions clearly. Regular training and collaboration with IT team members also help specialists stay updated on the latest technologies and best practices.

What is the difference between Help Desk Support Specialist vs Technical Support Specialist?

AspectHelp Desk Support SpecialistTechnical Support Specialist
CredentialsCompTIA A+, Microsoft Certified IT SupportCompTIA A+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT support firms
Common Search/ComparisonCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

The Help Desk Support Specialist primarily handles customer inquiries, troubleshooting basic issues, and providing remote support. In contrast, the Technical Support Specialist often deals with more complex technical problems, including hardware and software troubleshooting, sometimes on-site. Both roles require similar certifications and are found in IT support environments, but their focus and scope differ slightly.

What is a help desk support specialist?

Help Desk Support Specialists are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through solutions either remotely or in person. Their responsibilities often include troubleshooting technical issues, resolving user complaints, and escalating complex problems to higher-level IT staff. Help Desk Support Specialists play a crucial role in maintaining the smooth operation of an organization’s technology infrastructure.

What skills and qualifications are needed to be a help desk support specialist?

To thrive as a Help Desk Support Specialist, you need a solid understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in assisting users effectively. These skills are crucial to quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
More about Help Desk Support Specialist jobs
What cities are hiring for Help Desk Support Specialist jobs? Cities with the most Help Desk Support Specialist job openings:
What states have the most Help Desk Support Specialist jobs? States with the most job openings for Help Desk Support Specialist jobs include:
Help Desk Support Specialist jobs near you
Infographic showing various Help Desk Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Help Desk Support Specialist

Nüvitek

Arlington, VA • On-site, Remote

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Help Desk Support Specialist
Department: Delivery
Employment Type: Full Time
Location: Remote
Reporting To: Parisa
Compensation: $65,000 - $75,000 / year
Description
At Nüvitek, customer success is our Ethos; together, we drive transformational outcomes. We only succeed when our customers succeed. We partner with our customers to achieve business objectives by using our proven customer-centric, value-driven business practices and service delivery methodologies.
As a Help Desk Support Specialist, you will be working closely with the team of developers and engineers working in an Agile environment to support, design, and control data applications and formulate and execute data migration strategy. You must be willing to ask questions and dig deep to identify and solve problems experienced by the team and the customer and have a focus on continuous improvement, making thoughtful suggestions for areas of process enhancement.
In assuming this position, you will be a critical contributor to meeting Nuvitek's mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments.
What you will be doing:
  • Will support the operation of a Help Desk (24x7 manning), providing consolidated, comprehensive technical assistance for software maintenance support for a US Government customer.
  • Provide technical support for COTS products and customized desktop applications, web applications, databases, user account administration issues, and technical/functional support for individual user problems.
  • Supports response to system user requests for assistance.
  • Supports on-the-spot diagnostic evaluation. The scope of this support includes resolving the problem/providing support over the phone, or escalating the issue to the appropriate tier for resolution.
  • Excellent written and verbal communication skills.
  • Isolated environment with an internet connection in which to work remotely.
  • Primary work shift will be weekdays EST but may include weekends periodically.

What you will bring:
  • Must be a U.S. citizen with the ability to pass a background screening and obtain and maintain Public Trust.
  • Bachelor's degree in IT and 4+ years of relevant experience preferred.
  • Requires strong analytical and organizational skills, including strong attention to detail.
  • Strong interpersonal skills and ability to work collaboratively in a dynamic team environment.
  • Experience supporting users of Microsoft products.

Benefits
Nuvitek is proud to offer a comprehensive benefits package:
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability and Life Insurance
  • Parental Leave
  • 401K
  • Paid Time Off

Equal Opportunity Employer StatementNuvitek is an equal-opportunity employer as to all protected groups, including protected veterans and individuals with disabilities.

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