ZipRecruiter

Log In

1

Help Desk Support Specialist Jobs (NOW HIRING)

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

DuraServ Corp

Help Desk Support Specialist

Coppell, TX · On-site

Help Desk Support Specialist | IT | Tier II Support | Azure. O365. Dynamics 365. Own the Stack. DuraServ Corporate | Coppell, TX | On-Site Role | No Travel Required This Is Where Tier II Actually ...

fi

Help Desk Support Specialist

Columbus, OH

Franklin International , a leading manufacturer of adhesives, coatings, and sealants is currently seeking a Help Desk Support Specialist. This position is responsible for providing initial Help Desk ...

next page

Showing results 1-20

All JobsHelp Desk Support Specialist Jobs

Help Desk Support Specialist information

See salary details

$13

$25

$39

How much do help desk support specialist jobs pay per hour?

As of Jul 20, 2026, the average hourly pay for help desk support specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What are some common challenges faced by Help Desk Support Specialists, and how can they be successfully managed?

Help Desk Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Successfully managing these challenges involves prioritizing tasks efficiently, utilizing knowledge bases and escalation protocols, and developing strong interpersonal skills to explain solutions clearly. Regular training and collaboration with IT team members also help specialists stay updated on the latest technologies and best practices.

What is the difference between Help Desk Support Specialist vs Technical Support Specialist?

AspectHelp Desk Support SpecialistTechnical Support Specialist
CredentialsCompTIA A+, Microsoft Certified IT SupportCompTIA A+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT support firms
Common Search/ComparisonCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

The Help Desk Support Specialist primarily handles customer inquiries, troubleshooting basic issues, and providing remote support. In contrast, the Technical Support Specialist often deals with more complex technical problems, including hardware and software troubleshooting, sometimes on-site. Both roles require similar certifications and are found in IT support environments, but their focus and scope differ slightly.

What are Help Desk Support Specialists?

Help Desk Support Specialists are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through solutions either remotely or in person. Their responsibilities often include troubleshooting technical issues, resolving user complaints, and escalating complex problems to higher-level IT staff. Help Desk Support Specialists play a crucial role in maintaining the smooth operation of an organization’s technology infrastructure.

What are the key skills and qualifications needed to thrive as a Help Desk Support Specialist, and why are they important?

To thrive as a Help Desk Support Specialist, you need a solid understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in assisting users effectively. These skills are crucial to quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
More about Help Desk Support Specialist jobs
What cities are hiring for Help Desk Support Specialist jobs? Cities with the most Help Desk Support Specialist job openings:
What states have the most Help Desk Support Specialist jobs? States with the most job openings for Help Desk Support Specialist jobs include:
What job categories do people searching Help Desk Support Specialist jobs look for? The top searched job categories for Help Desk Support Specialist jobs are:
Help Desk Support Specialist jobs near you
Infographic showing various Help Desk Support Specialist job openings in the United States as of July 2026, with employment types broken down into 81% Full Time, 17% Part Time, 1% Temporary, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.
Help Desk Support Specialist

Help Desk Support Specialist

Ethic Tech, LLC

Washington, DC • On-site

Full-time

Re-posted 7 days ago

Job description

Position Summary

Ethic Tech is seeking a Help Desk Support Specialist to provide support to the Administration and Resource Management Division (ARI) within Headquarters Marine Corps (HQMC). The Help Desk Support Specialist will provide Tier 1 Service Desk Support for all applications supported by HQMC ARI.

Essential Duties and Responsibilities

  • Answering phones and entering initial ticket information.
  • Helping to resolve simple issues.
  • Providing password resets and account unlocks as needed
  • Providing basic troubleshooting and problem resolution for supported applications
  • Providing ticket escalation to Tier 2 technical support technicians.
  • Tracking and submitting reports and metrics, and trend analysis to support innovations or recommended changes and updates to policies or training.
  • Develop a FAQs and Knowledge Base (KB) documenting basic issues providing guidelines for routine troubleshooting and assisting in the education of end users.

Required Skills & Qualifications

  • High School or equivalent diploma.
  • Three (3) years of IT-related experience
  • Two (2) years of experience in Service Desk Tier 1 Support
  • CompTIA Security+ CE
  • Experience with Remedy Helpdesk systems

Preferred Qualifications

  • Experience with SharePoint Requests for Services (RFS) application.

Clearance Requirements

  • Must have a DoD Final Secret Security Clearance


Equal Employment Opportunity Statement

Ethic Tech LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected under applicable federal, state, or local laws.

This commitment applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

If you require a reasonable accommodation to apply for a position or to participate in the hiring process due to a disability, please contact us at recruiting@ethic-tech.com.

Ethic Tech logo

About Ethic Tech

Sourced by ZipRecruiter

Industry

Guided missile and space vehicle manufacturing

Company size

51 - 200 Employees

Headquarters location

Huntsville, AL, US

Year founded

2014

View All Ethic Tech Jobs