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Help Desk Support Specialist Jobs in Raleigh, NC

TEKsystems

Help Desk Technician

Raleigh, NC · On-site

$18 - $20/hr

This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Help desk ... Troubleshooting, Office 365 Top Skills Details Help desk support,Help desk,Troubleshooting,Office ...

TEKsystems

Help Desk Technician

Raleigh, NC · On-site

$18 - $20/hr

This role will be onsite Monday to Friday 8-5pm Skills Help desk support, Help desk ... Troubleshooting, Office 365 Top Skills Details Help desk support,Help desk,Troubleshooting,Office ...

DataStaff, Inc.

Help Desk Specialist

Raleigh, NC · On-site

DataStaff, Inc . is currently seeking a Service Desk Specialist for a long-term contract ... Supports end user password resets. * Instructs users via phone and/or email on the basic ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

Desk-side on site; remote support for out-of-region users during the coverage window. • ... Specialist knowledge is not expected. * Ability and willingness to learn KIOTI-specific systems and ...

Arete Technologies, Inc.

Help Desk Analyst

Durham, NC

$19.75 - $27/hr

This is an Application/Production Support position where the selected candidate will support the NC ... specialists. Responsibilities include: -Monitoring incoming issues that are resolved by the front ...

Custom Computer Specialists

Help Desk Technician

Raleigh, NC · On-site

$19.50 - $26.25/hr

The technician provides desk-side and remote Tier 1 support for endpoints, peripherals, printing ... Specialist knowledge is not expected. * Ability and willingness to learn KIOTI-specific systems and ...

TEKsystems

Help Desk Technician

Raleigh, NC · Remote

$20 - $30/hr

This role supports over 10,000 end users, providing assistance with internal applications, products ... Help Desk Support * Technical Troubleshooting * ServiceNow * Customer Service * Ticket Management ...

KIOTI Tractor

Help Desk Technician

Wendell, NC · On-site

$16.50 - $22.25/hr

Help Desk Technician Department: IT Reports to: IT & DT Manager Location: Wendell, NC Position ... KEY RESPONSIBILITIES OF JOB The Desktop Support Technician's key responsibilities are outlined ...

LC Industries

Coordinator, Help Desk

Durham, NC

SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...

L C Industries

Coordinator, Help Desk

Durham, NC · On-site

SUPPORT: We want to end blindness forever. To that end, we engage in philanthropic efforts for ... ABOUT THIS ROLE The Coordinator, Help Desk, provides Tier 1 and Tier 2 support for users across ...

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Help Desk Support Specialist information

See Raleigh, NC salary details

$12

$22

$34

How much do help desk support specialist jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for help desk support specialist in Raleigh, NC is $22.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.84 and $25.48 per hour, depending on experience, location, and employer.

What is a help desk support specialist?

Help Desk Support Specialists are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through solutions either remotely or in person. Their responsibilities often include troubleshooting technical issues, resolving user complaints, and escalating complex problems to higher-level IT staff. Help Desk Support Specialists play a crucial role in maintaining the smooth operation of an organization’s technology infrastructure.

What skills and qualifications are needed to be a help desk support specialist?

To thrive as a Help Desk Support Specialist, you need a solid understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in assisting users effectively. These skills are crucial to quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are common challenges faced by help desk support specialists, and how can they be managed?

Help Desk Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Successfully managing these challenges involves prioritizing tasks efficiently, utilizing knowledge bases and escalation protocols, and developing strong interpersonal skills to explain solutions clearly. Regular training and collaboration with IT team members also help specialists stay updated on the latest technologies and best practices.

What is the difference between Help Desk Support Specialist vs Technical Support Specialist?

AspectHelp Desk Support SpecialistTechnical Support Specialist
CredentialsCompTIA A+, Microsoft Certified IT SupportCompTIA A+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT support firms
Common Search/ComparisonCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

The Help Desk Support Specialist primarily handles customer inquiries, troubleshooting basic issues, and providing remote support. In contrast, the Technical Support Specialist often deals with more complex technical problems, including hardware and software troubleshooting, sometimes on-site. Both roles require similar certifications and are found in IT support environments, but their focus and scope differ slightly.

What cities near Raleigh, NC are hiring for Help Desk Support Specialist jobs?

Cities near Raleigh, NC with the most Help Desk Support Specialist job openings:

Help Desk Support Specialist jobs near you
Infographic showing various Help Desk Support Specialist job openings in Raleigh, NC as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $51,163 per year, or $24.6 per hour.

Help Desk Support Technician

DecisionPoint | Cortek

Durham, NC • On-site

$19 - $21/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 14 days ago

Job description

Overview
DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation of reported incidents utilizing the Change, Asset and Problem Reporting System (CAPRS). Problem reporting in the CAPRS is required in both real-time voice and emergency notifications. The candidate will function as a Customer Service Representative (CSR). The candidate identifies and reports on a wide variety of hardware, software, mainframe access and print problem determination/escalation. All employees are considered mission critical and are expected to report even during inclement weather conditions.
This position is onsite in Durham, NC.
Duties & Responsibilities
Essential Functions, Responsibilities & Duties may include, but are not limited to:
  • The Initial Call Intake function, normally performed by the Customer Service Representative (CSR), provides detailed interaction/incident documentation of reported problems utilizing the incident management system. Documentation in the incident management system is required for both real-time voice and virtual reported problems.
  • Documents and provides problem analysis and resolution on a wide variety of hardware, software, video, mainframe, and network problems.
  • Dispatches all vendor hardware maintenance requests, following priority levels as defined in the Standard Operating Procedure (SOP).
  • Customer Service Representatives also utilize operational communications systems within the Service Center to communicate real-time events to management and customers as required.
  • Utilize email, instant messaging, and other monitoring tools to remain aware of current issues affecting widespread availability.
  • Respond to customer calls concerning general inquiries, providing "how to" assistance for specific problems
  • Accept and process virtual call inquires for hardware and software,
  • Open a call ticket for every customer contact and determine and document scope, impact, and priority; resolve, or escalate to incident (level-2).
  • Follow-up with customers, vendors, or SSA components, as required, to resolve problems and ensure ticket updates are current.
  • Close all tickets only when a problem has been resolved to the customer's satisfaction and all steps to resolve an issue are completely documented in the service tickets.
  • Create a report detailing all open, severity-1 issues encountered up until the time of the report creation and submit to the designated distribution list.
  • Gather information and follow required diagnostic procedures.
  • Adhere to the Standard Operating Procedures (SOP).

Qualifications
  • Ability to obtain a Public Trust clearance.
  • Must hold at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification.
  • Minimum of one year experience serving in a help desk role and experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Exchange/Outlook, client/server applications, Transmission Control Protocol/Internet Protocol (TCP/IP), very high speed Backbone Network Service (vBNS), Multi-Protocol Label Switching (MPLS), VoIP, and Cisco routers.
  • Minimum of one year of IT call center support experience required.

Desired skills:
  • Ticketing system knowledge/experience (ServiceNow, Remedy or any other ticketing system).

Compensation: Anticipated hourly rate range is $19.00-$21.00 per hour.
DecisionPoint provides a comprehensive benefits package including Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) Match, Health Savings Account, Flexible Spending Account, Training Reimbursement, Education Assistance, Paid Time Off, and Holidays.
Our Equal Employment Opportunity Policy
  • EEO and Affirmative Action Policy: DecisionPoint Corporation is an Equal Employment Opportunity and Affirmative Action employer. It is the policy of DecisionPoint Corporation to provide equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.
  • Pay Transparency Policy: In accordance with Presidential Executive Order 13665, DecisionPoint Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
  • Authorization to Share Resume and Personal Information: By expressing your interest and submitting your resume for this position, you authorize DecisionPoint Corporation to share your resume, as well as personal information included on the resume, with its subsidiaries, affiliates and teaming partners for the purpose of considering you for this position and other available positions requiring comparable skills, education and experience. Should DecisionPoint Corporation. or its affiliates and teaming partners wish to initiate pre-employment discussions, you will be asked to complete an employment application and related employment documents.

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