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Help Desk Support Specialist Jobs (NOW HIRING)

Kith

Help Desk Support Specialist

Brooklyn, NY · On-site

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Kith

Help Desk Support Specialist

New York, NY

$65K - $70K/yr

The IT Help Desk Support Specialist to serve as the primary point of contact for technical support across our NY offices, stores, and warehouse. This is a tier-1/2 support role focused on end-user ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and ...

INTRATEK COMPUTER INC

Help Desk Agent I

Saint Louis, MO · On-site

$15.75 - $20/hr

Intratek Computer, Inc. is looking for a Help Desk Support Specialist I. If you are looking for a Help Desk Support Specialist position and if you want to work with truly good people, then I ...

Genesis10

Help Desk Support Specialist

Dallas, TX · On-site

Genesis10 is currently seeking a Help Desk Support Specialist for a contract position with a Regional Financial Institution located in Dallas, TX. This role provides comprehensive end-user and ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end-user support for internal and external users. This role resolves access issues, manages user accounts ...

TEKsystems

Help Desk Support Specialist

Madison, WI

$18 - $20/hr

Overview We are seeking a Help Desk Support Specialist to provide account administration and end-user support for internal and external users. This role resolves access issues, manages user accounts ...

IQUASAR LLC

Helpdesk Support Specialist

Lansing, KS · On-site

Help Desk Support Specialist · Location: Fort Leavenworth, Kansas Position Summary The Help Desk Support Specialist provides on-premises and virtual technical support to CGSC students ...

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Help Desk Support Specialist information

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How much do help desk support specialist jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for help desk support specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What are common challenges faced by help desk support specialists, and how can they be managed?

Help Desk Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Successfully managing these challenges involves prioritizing tasks efficiently, utilizing knowledge bases and escalation protocols, and developing strong interpersonal skills to explain solutions clearly. Regular training and collaboration with IT team members also help specialists stay updated on the latest technologies and best practices.

What is the difference between Help Desk Support Specialist vs Technical Support Specialist?

AspectHelp Desk Support SpecialistTechnical Support Specialist
CredentialsCompTIA A+, Microsoft Certified IT SupportCompTIA A+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT support firms
Common Search/ComparisonCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

The Help Desk Support Specialist primarily handles customer inquiries, troubleshooting basic issues, and providing remote support. In contrast, the Technical Support Specialist often deals with more complex technical problems, including hardware and software troubleshooting, sometimes on-site. Both roles require similar certifications and are found in IT support environments, but their focus and scope differ slightly.

What is a help desk support specialist?

Help Desk Support Specialists are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through solutions either remotely or in person. Their responsibilities often include troubleshooting technical issues, resolving user complaints, and escalating complex problems to higher-level IT staff. Help Desk Support Specialists play a crucial role in maintaining the smooth operation of an organization’s technology infrastructure.

What skills and qualifications are needed to be a help desk support specialist?

To thrive as a Help Desk Support Specialist, you need a solid understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in assisting users effectively. These skills are crucial to quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.
More about Help Desk Support Specialist jobs
What cities are hiring for Help Desk Support Specialist jobs? Cities with the most Help Desk Support Specialist job openings:
What states have the most Help Desk Support Specialist jobs? States with the most job openings for Help Desk Support Specialist jobs include:
Help Desk Support Specialist jobs near you
Infographic showing various Help Desk Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Help Desk Support - Level 2 (Carlsbad) 12025

Noesis Group Inc.

Carlsbad, CA • On-site

Full-time

Medical, Dental, Retirement, PTO

Re-posted 24 days ago

Job description

Help Desk Support - Level 2 (Carlsbad) 12025
Looking for a new opportunity with amazing benefits?
Come work for the best. Noesis Group, Inc. provides IT/IS consulting services to the business, educational and pharmaceutical communities of San Diego and Orange Counties. We offer comprehensive project management, business analysis, and support services covering networks, systems, applications, and more. Our mission is to generate loyal, satisfied, and long-term clients. Our ongoing success in accomplishing this goal has been attributed to the character and caliber of the professionals that comprise the Noesis team. Each member is dedicated, highly skilled, experienced, courteous, reliable, and respectful.
Would you like to be part of our growing professional team? We offer an exceptional work environment, great benefits and many opportunities for professional growth. Some of our benefits include: fully paid medical and dental, matching 401K plan, and a generous Paid Time Off (PTO) plan up to four weeks commensurate with seniority. Noesis offers a $5000.00 annual training budget for employees who wish to further their education in Information Technology.
We are currently seeking a highly motivated, full time Help Desk Support Specialist-L2 to provide outstanding service to our San Diego County client base.
JOB DESCRIPTION
Under the direct supervision of the Technology Manager, the Help Desk Support Specialist-L2 will provide on-site technical support for Noesis clients. The Help Desk Support Specialist-L2 must be able to quickly and professionally identify, research, and resolve a wide range of issues relating to technology and computing systems. The Help Desk Support Specialist-L2 may serve as a "first point of contact" for end-user technical support needs. This is a full-time position with a regular schedule of 40 hours per week. The Help Desk Support Specialist-L2 must embrace the entrepreneurial spirit of our small, growing organization and possess high levels of self-initiative, accountability, and flexibility, coupled with a professional and strong work ethic.
SKILLS / REQUIREMENTS
Because we only hire the best candidates, you must have the following skills and education to be considered:
  • Able to build and maintain supportive relationships within the organization
  • Highly accurate, organized and detail-oriented
  • Excellent customer service skills
  • Exceptional oral and written communications skills
  • Excellent technical writing and documentation skills
  • Above-average analytical and deductive reasoning skills
  • Ability to learn new technologies quickly and easily
  • Work efficiently and reliably in unsupervised and varying environments
  • Maintain calm and professional composure in stressful environments
  • Demonstrated track record of offering excellent customer service over the phone
  • Possess significant working knowledge of all of Microsoft's operating systems
  • Willing to travel to on-site locations to support clients desktop needs
  • Have a strong working knowledge of all of the components in Microsoft's Office suite
  • Able to quickly and efficiently diagnose and resolve problems with both PC and MAC
  • Able to diagnose and resolve networking problems using industry standard tools and procedures
  • Active Directory Management
  • Azure / Active Directory Hybrid
  • Intune Windows 10 Management
  • Intune MDM Management iPads / iPhones / Android
  • Microsoft SCCM or MDT
  • Group Policy Management
  • PowerShell for Office 365 and Azure
  • Prefer Scripting Skills including PowerShell and batch files
  • Windows 11 Install / configure / diagnostics
  • Windows 11 image creation and deployment
  • Prefer one or more current Microsoft certifications
  • Must have a High School diploma or equivalent
  • Must have a valid CA Drivers License
  • Prefer a 4-Year college degree (Bachelor's or above) or equivalent experience
  • 5+ years of highly relevant, extensive, hands-on experience

Please submit your electronic resume and a personalized cover letter to https://noesisinc.hire.trakstar.com. Please do not contact the hiring company directly. Principals only; recruiters, please don't contact this job poster.

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