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Help Desk Support Specialist Jobs (NOW HIRING)

IntrepidGS

Sr Help Desk Support Specialist

Mclean, VA · On-site

They are seeking a Sr Help Desk Support Specialist to provide second-tier technical support for end-users, ensuring uninterrupted service delivery across various IT environments and coordinating with ...

NexForm, Inc.

Help Desk Support Specailist

Big Rapids, MI · On-site

$65K - $80K/hr

Help Desk Support Specialist Reports to: IT Support Supervisor Location: Battle Creek, MI The Help Desk Support Specialist is responsible for providing first-level technical support to employees at ...

Intrepidgs

Sr Help Desk Support Specialist

Mclean, VA · On-site

Position is contingent upon contract award The Sr Help Desk Support Specialist provides second-tier technical support for end-users across desktop, laptop, and network environments. This role ...

iQuasar LLC

Help Desk Support Specialist • Location: Fort Leavenworth, Kansas Position Summary The Help Desk Support Specialist provides on-premises and virtual technical support to CGSC students ...

JobsMight, Inc.

Be Seen First

Help Desk Desktop Support (PART TIME)

Chicago, IL · On-site

$20 - $30/hr

We are seeking a Help Desk / Desktop Support Specialist to provide reliable, responsive technical support to end users in a primarily remote support environment, with occasional onsite desktop ...

Centstone

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support II (Salesforce/Jira) Location: Denver, Colorado (Remote) Job Type: Contract Experience: Minimum 3 years About the Role We are seeking an experienced Help Desk Support II ...

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Help Desk Support Specialist information

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How much do help desk support specialist jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for help desk support specialist in the United States is $25.31, according to ZipRecruiter salary data. Most workers in this role earn between $20.19 and $28.85 per hour, depending on experience, location, and employer.

What is a help desk support specialist?

Help Desk Support Specialists are IT professionals who provide technical assistance and support to users experiencing issues with computer systems, software, or hardware. They respond to inquiries, diagnose problems, and guide users through solutions either remotely or in person. Their responsibilities often include troubleshooting technical issues, resolving user complaints, and escalating complex problems to higher-level IT staff. Help Desk Support Specialists play a crucial role in maintaining the smooth operation of an organization’s technology infrastructure.

What skills and qualifications are needed to be a help desk support specialist?

To thrive as a Help Desk Support Specialist, you need a solid understanding of computer systems, troubleshooting methods, and customer service principles, often supported by a relevant associate's degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and knowledge base platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in assisting users effectively. These skills are crucial to quickly resolving technical issues, ensuring user satisfaction, and maintaining smooth IT operations.

What are common challenges faced by help desk support specialists, and how can they be managed?

Help Desk Support Specialists often encounter challenges such as managing high volumes of support requests, troubleshooting unfamiliar technical issues, and maintaining clear communication with users who may have varying levels of technical knowledge. Successfully managing these challenges involves prioritizing tasks efficiently, utilizing knowledge bases and escalation protocols, and developing strong interpersonal skills to explain solutions clearly. Regular training and collaboration with IT team members also help specialists stay updated on the latest technologies and best practices.

What is the difference between Help Desk Support Specialist vs Technical Support Specialist?

AspectHelp Desk Support SpecialistTechnical Support Specialist
CredentialsCompTIA A+, Microsoft Certified IT SupportCompTIA A+, Cisco CCNA, Microsoft certifications
Work EnvironmentHelp desk, call centers, remote supportTechnical troubleshooting, on-site or remote
Employer & IndustryIT service providers, corporate IT departmentsHardware/software vendors, IT support firms
Common Search/ComparisonCustomer support, troubleshootingTechnical troubleshooting, hardware/software issues

The Help Desk Support Specialist primarily handles customer inquiries, troubleshooting basic issues, and providing remote support. In contrast, the Technical Support Specialist often deals with more complex technical problems, including hardware and software troubleshooting, sometimes on-site. Both roles require similar certifications and are found in IT support environments, but their focus and scope differ slightly.

More about Help Desk Support Specialist jobs

What cities are hiring for Help Desk Support Specialist jobs?

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What states have the most Help Desk Support Specialist jobs?

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Help Desk Support Specialist jobs near you
Infographic showing various Help Desk Support Specialist job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $52,636 per year, or $25.3 per hour.

Journeyman Help Desk Support Specialist

ManTech

Montgomery, AL • On-site

Full-time

Re-posted 13 days ago

ManTech rating

8.8

Company rating: 8.8 out of 10

Based on 15 frontline employees who took The Breakroom Quiz

48th of 247 rated software companies

Job description

Description & Requirements
Elevate your career with MANTECH International Corporation! Join a dynamic team dedicated to national security through cutting-edge technology. Since 1968, MANTECH has led in delivering advanced solutions to government intelligence, the Department of Defense, and Federal Civilian sectors. Dive into innovation in Digital Transformation, Cybersecurity, IT, Data Analytics and Software Development. Your journey to impactful work and rapid growth starts now-be extraordinary at MANTECH!
***This is for a future opportunity***

MANTECH seeks a motivated, career and customer-oriented Journeyman Helpdesk Support Specialist to join our team in Montgomery, AL.

Responsibilities include but are not limited to:

  • Serve as the ultimate escalation point for Tier II help desk support by validating complex operational and technical infrastructure issues.

  • Identify verified software problems and ensure they are appropriately associated with Deficiency Report (DR) numbers within enterprise tracking systems (Remedy/Jira) within 7-10 business days.

  • Oversee, configure, and administer the help desk ticketing infrastructure itself to optimize incident resolution metrics, workflows, and monthly programmatic trend reporting.

  • Act as the primary enterprise focal point to coordinate with external defense nodes-such as DAAS, Cloud One, and DISA-to resolve critical operational outages within production environments.

  • Establish and maintain system access privileges across various staging and production test environments, managing domain-level administrator credentials and root access safely.

  • Design and deploy basic scripts and automation workflows using PowerShell or Bash to streamline repetitive administrative tasks, system utilization tracking, and password/certificate management.

  • Provide technical leadership, coaching, and mentoring to Tier I and Tier II administrators to establish standardized problem-resolution solution sets.

Minimum Qualifications:

  • Bachelor's degree preferred, or equivalent specialized military/civilian IT infrastructure experience.

  • 5+ years of advanced tier-3 troubleshooting and system administration experience managing enterprise-level product line infrastructure.

  • Practical experience supporting server environments (Red Hat Enterprise Linux, Microsoft Server, or VMware) and interacting with relational database utilities.

  • Active DoD 8577 / 8140 Compliance (IAT Level II) baseline cybersecurity certification, such as CompTIA Security+ CE, must be held prior to onboarding.

Preferred Qualifications:

  • Higher-tier professional technical certifications such as CCNA or ITIL Intermediate/Expert.

  • Experience interfacing directly with software engineering teams to report systemic bugs, technical debt, and environment utilization trends discovered via service desk operations.

  • Proven experience working with automated system utilization tracking and centralized authentication management.

Clearance Requirements:

  • An active Secret security clearance is required.

Physical Requirements:

  • Must be able to remain in a stationary position 50%.

  • Needs to occasionally move about inside the office to access file cabinets, office machinery, etc.

  • Frequently communicates with co-workers, management, and customers, which may involve delivering presentations. Must be able to exchange accurate information in these situations.


MANTECH considers all qualified applicants for employment without regard to disability or veteran status or any other status protected under any federal, state, or local law or regulation.
If you need a reasonable accommodation to apply for a position with MANTECH, please email us at careers@mantech.com and provide your name and contact information.

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