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Help Desk Support Software Jobs (NOW HIRING)

Ask IT consulting

Help Desk Support

Des Moines, IA

$19.50 - $26.25/hr

The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform ...

Fennemore Craig

Help Desk Support

Boise, ID · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc.

Fennemore Craig

Help Desk Support

Seattle, WA · On-site

$70K - $85K/yr

Help Desk Support - Seattle, WA / Boise, ID Salary : $70,000-$85,000/yr., depending on location of ... Familiarity with non-legal titles software like Zoom Workplace, Microsoft Intune, etc.

STI

Help Desk Support

Indianapolis, IN · On-site

$19.50 - $26.75/hr

Maintain, organize and track documentationrelated to software systems effectively. Provide ... help desk support Highly desired 0

Collabera

Help Desk Support

Columbia Heights, MN

$20.25 - $27.50/hr

Title: Help Desk Support Duration: 6 month (may extend) Location: Columbia Heights, MN ... Perform diagnostics on PC hardware failures and resolve any problems with software applications ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Stem Xpert

Help Desk Support

Portland, OR · On-site

$21.25 - $28.75/hr

Help Desk Support Location: Portland , Oregon . * Provide assistance in moving desktop computers, peripherals, printers, and telephones for phased office remodel. * Contractor to have general ...

US IT Solutions Inc

Help Desk Support

Denver, CO · On-site

$21 - $28.75/hr

Help Desk Support * Location: Denver, CO Short Description: Seeking a Helpdesk Analyst who will be responsible for assisting in the day-to-day activities surrounding break-fix activities.

Essnova Solutions, Inc.

Help Desk Support

Washington, DC · On-site

$23.25 - $31.75/hr

The TRIRIGA Help Desk Support provides second-level user support for issue resolution, escalates technical problems, and maintains support documentation. * Operate and manage the TRIRIGA Help Desk ...

Infojini Inc

Help Desk Support

Dallas, TX · On-site

$19.75 - $26.75/hr

... software installs Emergency notifications and escalations Troubleshoots end-user hardware and ... Support. Answer Service Desk/Help Desk calls Working service tickets Other Technical duties as ...

Integrated Resources INC

Help desk Support

Secaucus, NJ

$20.75 - $28.50/hr

Maintain current knowledge of applications including packaged software (i.e. MS Office, Outlook ... Act as lead in these disciplines and provide support to level one Service Desk staff. Proactively ...

360 IT Professionals

Help Desk Support

Salem, OR · On-site

$20 - $27.25/hr

Company Description 360 IT Professionals is leading name in the software development industry ... Troubleshoot workstation hardware and operating system problems. Assist the Computer Support Desk ...

InterSources Inc

Help Desk Support Technician

Jackson, MS · On-site

$17.50 - $23.50/hr

InterSources Inc is a Certified Diverse Supplier and an Award-Winning Global Software Consultancy founded in 2007, specializing in Digital Transformations. They are seeking a Help Desk Support ...

SourcePro Search, LLC

Help Desk Support

Newark, NJ · On-site

$21.50 - $29.25/hr

... user support and customer service. Providing technical assistance via e-mail, phone, help desk ... software programs (in particular Windows 10, Office 2016, Office 365, iManage) • Strong problem ...

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How much do help desk support software jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk support software in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

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Infographic showing various Help Desk Support Software job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 28% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Support

Des Moines, IA

Ask IT consulting
IT Services • 51 - 200 employees
Learn more about Ask IT consultingexternal

$19.50 - $26.25/hr

Contractor

Re-posted 25 days ago

Job description

Company Description

Ask IT Consulting Inc. visualizes itself as a leader in IT services and staffing in coming years. With strong dedication and commitment of our employees, we would surpass all our competitors establishing the wider channel of media marketing building a better connection with clients.

Job Description

Short Description: The Help Desk Support (HDS) resource provides technical assistance support over the phone and advice to end users for hardware, software and systems. Complete Description: Short Description: Perform all roles of a level-1 Help Desk Support technician to create a ticket or provide immediate assistance for their issues over the phone. A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support.

Complete Description:

This role is focused on level-1 help desk phone support, primarily with system access issues and password

Support. The ideal candidate must have excellent customer service and communications skills.

Candidate must be able to:

handle difficult situations with clients and turn them into a win for the service desk team

initiate trouble tickets from a service desk system

answer how-to questions and resolve issues related to system access and password creation/resetmaintain a positive outlook, be professional, and provide excellent customer service

Greater detail outlined in the skills matrix.

Work during core business hours of 7:00 AM - 5:00 PM, Monday - Friday, not to exceed a 40 hour work week.


Qualifications

 At least 3 years of relevant experience working in a technical IT call center environment.

 HDS2

 1 to 3 years field experience and preferred education of 2 year associates degree or equivalent technical study.

Additional Information

Thanks and Regards,

Jane Morgan

Ask IT Consulting logo

About Ask IT Consulting

Sourced by ZipRecruiter

Ask IT Consulting, based in Holtsville, NY, US, is a dynamic player in the IT and business solutions industry. Their services portfolio, as outlined on their official website (askitc.com), spans across a broad spectrum which includes IT consulting, talent management, digital and technology solutions. Founded with the goal to provide clients with the highest quality IT services, the company has steadily evolved and expanded as a leading resource, maintaining a powerful presence in the fields of information technology and business solutions alike. Ask IT Consulting believes firmly in its core values, which pivots upon integrity, excellence, respect, commitment, and diversity. As part of its mission, the company strives to deliver innovative and effective solutions for their clients that are tailored to meet their unique needs and objectives.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Holtsville, NY, US

Year founded

2008

Social media

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