ZipRecruiter

Log In

1

Help Desk Support Software Jobs (NOW HIRING)

Cognex Corporation

Help Desk Technician

Natick, MA · On-site

$29 - $44/hr

The Help Desk group has responsibility for end user support, as well as for a variety of corporate-wide services including, Cell phones, PC and Mac support, software support such as Office 365 ...

Cognex

Help Desk Technician

Natick, MA · Hybrid

$29 - $44/hr

The Help Desk group has responsibility for end user support, as well as for a variety of corporate-wide services including, Cell phones, PC and Mac support, software support such as Office 365 ...

Nabholz Construction Services

Help Desk Support

Conway, AR

$17.50 - $23.75/hr

Provides assistance concerning the use of computer hardware and software, including printing ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

New Hope

Help Desk Support Technician

Rock Hill, SC

$16.75 - $22.75/hr

... software, account access, and basic network issues while ensuring minimal disruption to daily ... The Help Desk Support Technician must demonstrate competence in the following areas:

Dixon

Help Desk Support Specialist

Chestertown, MD · On-site

$45K - $65K/yr

Help Desk Support Specialist Location : 1 Dixon Square, Chestertown, MD 21620 Hours: 8:00 AM - 5:00 ... software, operating systems, networks, telephones, printing, and Internet access. * Answer help ...

Nabholz Construction Services

Help Desk Support

Conway, AR · On-site

$17.50 - $23.75/hr

Provides assistance concerning the use of computer hardware and software, including printing ... Follow standard help desk procedures. * Follow up with customers and users to ensure complete ...

New Hope

Help Desk Support Technician

Rock Hill, SC · On-site

$16.75 - $22.75/hr

... software, account access, and basic network issues while ensuring minimal disruption to daily ... The Help Desk Support Technician must demonstrate competence in the following areas:

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

OSC Edge

Help Desk Support Specialist

Columbus, GA · On-site

In this role, the Help Desk Support Specialist will directly interface with customers to schedule and perform software installations and upgrades and maintains them in accordance with established ...

Rome Health

Help Desk Support Specialist

Rome, NY

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

Rome Health

Help Desk Support Specialist

Rome, NY · On-site

$18 - $21/hr

The Help Desk Support Tech Specialist resolves internal user problems and ensures correct operation of personal computers. Installs, troubleshoots, and repairs computer systems, hardware, and ...

VPGC, LLC.

IT Help Desk Support

Hinton, VA · On-site

$43K - $53K/yr

IT Help Desk Support Location: Hinton, VA 22831 We are seeking a dedicated and knowledgeable IT Hel ... Install, modify, and repair computer hardware and software. * Maintain daily performance of ...

previous page

Showing results 41-60

All JobsTechnology JobsDesktop Support JobsComputer Support Specialist JobsHelp Desk Support Software Jobs

Help Desk Support Software information

See salary details

$12

$23

$33

How much do help desk support software jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for help desk support software in the United States is $23.15, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $25.96 per hour, depending on experience, location, and employer.

What cities are hiring for Help Desk Support Software jobs?

Cities with the most Help Desk Support Software job openings:

What states have the most Help Desk Support Software jobs?

States with the most job openings for Help Desk Support Software jobs include:

What are popular job titles related to Help Desk Support Software jobs?

For Help Desk Support Software jobs, the most frequently searched job titles are:

Infographic showing various Help Desk Support Software job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, 70% Full Time, 28% Part Time, and 1% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $48,154 per year, or $23.2 per hour.

Help Desk Technician

Natick, MA • On-site

Cognex Corporation
Industrial Automation Equipment Manufacturing • 1 - 5K employees
Learn more about Cognex Corporationexternal

$29 - $44/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

Job Description
The Company:
Cognex is the largest, most successful and recognized global player in industrial machine vision! We are a financially strong, international company with no debt and have been in business for over 40 years. Using advanced optics, image sensors and artificial intelligence software Cognex vision and ID systems capture an image then analyze it to make sense of what's being seen. We are passionate about building and sustaining an inclusive and equitable working environment for all. Our Work Hard, Play Hard, Move Fast culture recognizes our employees for their innovation, perseverance, and hard work in a fun, rewarding, and quirky environment.
This role is based onsite five days per week.
The Role: Help Desk Support
This position is for a team member of the Help Desk Support group within the IT Department responsible for providing Help Desk support. The Help Desk group has responsibility for end user support, as well as for a variety of corporate-wide services including, Cell phones, PC and Mac support, software support such as Office 365, Windows 10, Printers, copiers, remote access, audio/video conferencing and IT related administrative tasks. The team consists of highly motivated individuals who are excited about technology and customer service and want to take on new challenges to grow their careers.
Essential Functions:
  • Provides Help Desk first point of contact support for Cognex users by fielding requests via ServiceNow, phone, and walk-ins. Conducts advanced troubleshooting and diagnosis of hardware and software issues. Ensures requests are resolved and elevates the most complex requests when assistance is needed.
  • Conducts initial IT onboarding and deploys equipment to new Cognoids on their first day.
  • Monitors, analyzes, and reports on Help Desk performance metrics (e.g. 1st response time, MTTR, Teams health, and SolarWinds). Identifies areas that need improvement and proposes solutions.
  • Manages and maintains existing platforms, including upgrades and renewals. Assists in the development of related training and resource materials.
  • Continuously reviews and monitors processes to identify areas that can be automated or streamlined. Recommends and, under guidance, implements enhancements. Automations may involve coding.
  • Proposes changes to existing systems-related policies and recommends new policies as needed.
  • Creates training materials and conducts training sessions for end-users.
  • With minimal oversight, analyzes data related to platforms and contracts and identifies opportunities for increased efficiencies and cost reduction. Suggests solutions and assists with implementation.
  • Under guidance, leads regional and global operations projects related to technology upgrades.
  • Partners with business units to determine requirements for and to make recommendations on systems solutions.
  • Works with vendors to negotiate pricing on products and deploys systems of moderate complexity (e.g., Adobe contract). Supports relationships with key vendors and stakeholders.
  • Independently creates and validates technical documentation (e.g., instructions and FAQs). Reviews documentation created by others.

Knowledge:
  • Strong knowledge of O365 products (e.g., Teams, SharePoint, Azure AD and Intune).
  • Working knowledge of Exchange and how to manage distribution lists and integrations.
  • Working knowledge of ITIL practices.
  • Foundational project management knowledge.
  • Foundational knowledge of PowerShell scripting.
  • Working CP/IP and networking knowledge.
  • Working knowledge of monitoring tools to ascertain health of networks and applications.

Skills and Abilities
  • Excellent customer support and interpersonal skills.
  • Ability to work effectively within a team and cross-functionally.
  • Strong organizational skills with ability to multitask and prioritize simultaneous requests.
  • Ability to propose and create standard protocols and procedures.
  • Strong analytical skills and ability to troubleshoot and identify root causes of technical problems.
  • Strong vendor management skills and ability to negotiate contractual terms on purchases with local and regional impact.
  • Strong communication skills with the ability to effectively communicate technical concepts, both verbally and in writing, to technical and non-technical audiences. Experienced working with external vendors and internal teams across diverse environments, troubleshooting technical issues, gathering and clarifying requirements, and explaining complex information in a clear, accessible manner while providing high-quality customer and end-user support.

Education and Requirements:
  • Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required
  • 1-5 years of experience in IT support, systems administration, infrastructure, networking, or a related technical field

A reasonable estimate of the hourly pay range for this role is $29.00-$44.00 per hour. Please note that actual compensation may vary within this range based on factors including, but not limited to, education, training, experience, professional achievements, business needs, and geographic location. In addition to hourly pay, eligible employees may participate in an annual bonus plan based on company and individual performance.
This position provides a comprehensive benefits package, including health, dental, and vision insurance; a 401(k) retirement plan with company matching; employer-paid disability, family leave, and life insurance; paid time off (including holidays); optional voluntary benefits; and employee recognition and wellness programs.
Additional Job Description
Equal Employment Opportunity
Cognex is an equal opportunity employer. Cognex evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.

Apply