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Help Desk System Administrator Jobs (NOW HIRING)

Bethel Farms

IT Help Desk Technician

Arcadia, FL · On-site

Bethel Farms is seeking an IT Help Desk Technician to support the day-to-day technology needs of ... Escalate complex technical issues to the Systems Administrator when necessary * Support business ...

Bethel Farms

IT Help Desk Technician

Arcadia, FL

The Help Desk Technician will handle user support requests, assist with hardware and software setup ... Escalate complex technical issues to the Systems Administrator when necessary * Support business ...

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How much do help desk system administrator jobs pay per year?

As of Jun 7, 2026, the average yearly pay for help desk system administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

More about Help Desk System Administrator jobs
What cities are hiring for Help Desk System Administrator jobs? Cities with the most Help Desk System Administrator job openings:
What states have the most Help Desk System Administrator jobs? States with the most job openings for Help Desk System Administrator jobs include:
What job categories do people searching Help Desk System Administrator jobs look for? The top searched job categories for Help Desk System Administrator jobs are:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in the United States as of May 2026, with employment types broken down into 1% As Needed, 86% Full Time, and 13% Part Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.

Help Desk/Systems Administrator

Oneida Network Infrastructure

Dayton, OH • On-site

$70K - $80K/yr

Contractor

Posted 2 days ago

Job description

Help Desk / System Administrator - Wright-Patterson AFB (Long-Term Contract)

Company: Oneida Network Infrastructure (ONI)
Location: Wright-Patterson Air Force Base, OH (On-site)
Position Type: Long-term Contract

Position Overview

Oneida Network Infrastructure (ONI) is seeking an experienced Help Desk / System Administrator to provide Tier 1 technical support and system administration services at Wright-Patterson Air Force Base. The selected candidate will support AFRL users by resolving technical issues, maintaining system functionality, and delivering exceptional customer service through an approved ticketing system.

Key Responsibilities

  • Efficiently address and resolve user technical issues using the approved ticketing system (currently Salesforce Service Cloud).

  • Respond to user inquiries, troubleshoot hardware and software issues, and provide guidance on system usage and best practices.

  • Support software and hardware issues, including workstation imaging, peripherals, and mobile devices.

  • Track, manage, and resolve help desk tickets in accordance with assignment rules and escalation policies.

  • Ensure timely issue resolution according to performance thresholds while maintaining high customer satisfaction.

  • Optimize help desk resources and provide subject matter expertise and best practices to users.

  • Team handles an expected workload of approximately 450-800 help desk tickets per month across all support categories.

Required Qualifications

  • 5+ years of relevant IT support or system administration experience (Help Desk, Desktop Support, or Systems Administration).

  • DoD 8140/8570 IAT Level II certification (451 System Administrator) or equivalent compliant certification.

  • Familiarity with ticketing systems (Salesforce Service Cloud or similar ITSM platforms).

  • Strong troubleshooting skills across Windows environments, hardware, imaging, and mobile devices.

  • Excellent customer service, communication, and documentation skills.

  • Ability to work on-site in a secure government environment.

Preferred Qualifications

  • Prior experience supporting Department of Defense or federal government environments.

  • Knowledge of AFRL or Air Force IT environments and security policies.

  • Experience with endpoint imaging tools and mobile device management (MDM).

Security Requirements

  • Must possess a U.S. Government security clearance.

  • U.S. Citizenship is required in accordance with government contract requirements.

Compliance & Equal Opportunity Statement

Oneida Network Infrastructure (ONI) is an Equal Opportunity Employer . Qualified candidates will be considered without regard to legally protected characteristics.

Qualified applicants with disabilities and protected veterans are encouraged to apply. Reasonable accommodations will be provided to individuals with disabilities upon request.


Job Posted by ApplicantPro