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Help Desk System Administrator Jobs (NOW HIRING)

Ken`s Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

InstantServe LLC

DOAS Helpdesk System Analyst

Atlanta, GA · On-site

$19.75 - $27/hr

We are seeking an experienced Help Desk System Analyst. The ideal candidate will excel in ... Modern Desktop Administrator Associate, or similar are highly desirable. * Excellent communication ...

Oracle

HR Help Desk Manager

San Francisco, CA

The Help Desk Manager is responsible for overseeing a team of service desk agents and analysts ... Must be knowledgeable about service desk system and IT tools * Must have good judgment in handling ...

Kraken Kinetics

System Administrator

Pinehurst, NC · On-site

$125K - $145K/yr

Support the Help Desk Lead on escalated technical issues and infrastructure-level troubleshooting. * Support enterprise system integrations (ERP/MRP/IMS) alongside business stakeholders.

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Help Desk System Administrator information

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$34.5K

$55.9K

$76.5K

How much do help desk system administrator jobs pay per year?

As of Jul 22, 2026, the average yearly pay for help desk system administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

More about Help Desk System Administrator jobs
What cities are hiring for Help Desk System Administrator jobs? Cities with the most Help Desk System Administrator job openings:
What states have the most Help Desk System Administrator jobs? States with the most job openings for Help Desk System Administrator jobs include:
What job categories do people searching Help Desk System Administrator jobs look for? The top searched job categories for Help Desk System Administrator jobs are:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in the United States as of July 2026, with employment types broken down into 1% As Needed, 86% Full Time, 10% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
Help Desk Supervisor

Help Desk Supervisor

Ken`s Foods

Marlborough, MA • On-site

$110K - $120K/yr

Other

Posted 17 days ago

Ken's Foods rating

7.8

Company rating: 7.8 out of 10

Based on 22 frontline employees who took The Breakroom Quiz

97th of 401 rated food and drinks producers

Job description

SUMMARY The Help Desk Supervisor at Ken’s Foods leads day-to-day Help Desk operations and provides direct leadership to Help Desk technicians, helping strengthen technical capability, troubleshooting consistency, and overall service quality. The Help Desk Supervisor role acts as an advocate for our users to help them advance/achieve the company goals. This role oversees IT support across corporate offices, manufacturing facilities, and distribution locations, ensuring reliable, timely technical support for business users and production operations, with a strong focus on uptime, responsiveness, and consistent service across all sites. The position also supports employees through a balanced mix of phone, desk-side, and remote assistance. Success in this role requires professional phone and email etiquette, strong troubleshooting skills, the ability to explain technical concepts clearly and patiently to non-technical users, and experience developing and delivering user training. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: • Oversee day-to-day help desk operations supporting corporate and plant locations • Lead, coach, and manage a team of help desk technicians (on-site and remote) • Monitor and manage ticket queues, prioritization, and escalation procedures • Serve as the escalation point for critical outages impacting production or business operations • Ensure timely resolution of issues affecting plant-floor systems, end-user devices, and business applications • Coordinate remote IT support for manufacturing plants, warehouses, and field locations • Track and report on service metrics (SLA compliance, response/resolution times, ticket trends) • Partner with infrastructure, network, and application teams to resolve cross-functional issues • Support operational continuity by aligning IT support with production schedules and downtime windows • Identify opportunities to improve service efficiency, reduce downtime, and enhance user experience • Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows, automation, and reporting • Administer Microsoft O365 and SharePoint environments, including site structure, permissions, and content organization • Develop and maintain documentation and standards for collaboration tools and help desk systems SUPERVISORY RESPONSIBILITIES Supervise Help Desk staff, including assigning work, coaching performance, supporting training and development, and helping maintain service quality and response standards. Education and/or Experience A bachelor’s degree in Information Technology, Computer Science, or a related field is preferred. Candidates should have at least 5 years of progressive IT experience. In addition, a minimum of 3 years in a supervisory or manager role is required. Experience with help desk and remote support tools is required, along with proficiency in Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication skills, and the ability to support non-technical users are essential. ITIL certification, experience in a manufacturing environment, experience with ServiceDesk Plus, and willingness to travel to remote sites are preferred. Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship. The salary for this position is determined by a combination of experience, skills, and education level. The compensation range is $110K-120k annually. #MCB

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