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Help Desk System Administrator Jobs (NOW HIRING)

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Help Desk Administrator

Houston, TX

Help Desk Administrator Location: Houston, TX Who We Are: We design places where people love to be ... Providing Tier I technical assistance via phone, in-person and by ticketing system. * Diagnosing ...

nLeague Services Inc

System Administrator

Nashville, TN · On-site

$30 - $32/hr

System Administrator, Int Department: TN DOH Location: 665 Mainstream Dr Nashville, Tennessee 37243 ... Help Desk Support: Understanding of IT support workflows, troubleshooting methodologies, and ...

Ask IT consulting

Help Desk Support

Des Moines, IA · On-site

$19.50 - $26.25/hr

A majority of the calls (75%) are password resets, helping to get access to systems or setting an account. Any other issues would be escalated to the Help Desk for support. Complete Description: This ...

MARS Solutions Group

Help Desk III

Madison, WI · On-site

$20.25 - $27.25/hr

MARS Solutions Group is looking for an experienced Help Desk-III located in Madison, WI. Our client ... Familiarity with ITSM/ticketing systems e.g. Cherwell * Experience writing technical and user ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ...

Ken's Foods, Inc.

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ...

Ken`s Foods

Help Desk Supervisor

Marlborough, MA

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

Ken's Foods

Help Desk Supervisor

Marlborough, MA · On-site

$110K - $120K/yr

SUMMARY The Help Desk Supervisor at Ken's Foods leads day-to-day Help Desk operations and provides ... Own and administer ServiceDesk Plus (ticketing system), including configuration, workflows ...

Verdant Tcs

(Help Desk) - Level 2

Ada, MI · On-site

$19.50 - $26.50/hr

Help Desk Level 2 Overview Verdant TCSis a leading company inIT Managed Services and Managed ... Willing to do light System and Network Admin work and grow into an Associate System Admin ...

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

Beacon Health System

Help Desk Analyst

Granger, IN · On-site

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

Beacon Health System

Help Desk Analyst

Granger, IN

$18.50 - $25/hr

Utilizes problem management databases and Help Desk systems to troubleshoot service problems and provide immediate technical support. MISSION, VALUES and SERVICE GOALS * MISSION: We deliver ...

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Help Desk System Administrator information

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$55.9K

$76.5K

How much do help desk system administrator jobs pay per year?

As of Jun 9, 2026, the average yearly pay for help desk system administrator in the United States is $55,921.00, according to ZipRecruiter salary data. Most workers in this role earn between $44,500.00 and $66,000.00 per year, depending on experience, location, and employer.

What are some common challenges faced by Help Desk System Administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What are Help Desk System Administrators?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a Help Desk System Administrator, and why are they important?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

More about Help Desk System Administrator jobs
What cities are hiring for Help Desk System Administrator jobs? Cities with the most Help Desk System Administrator job openings:
What states have the most Help Desk System Administrator jobs? States with the most job openings for Help Desk System Administrator jobs include:
What job categories do people searching Help Desk System Administrator jobs look for? The top searched job categories for Help Desk System Administrator jobs are:
Help Desk System Administrator jobs near you
Infographic showing various Help Desk System Administrator job openings in the United States as of June 2026, with employment types broken down into 8% As Needed, 73% Full Time, 4% Part Time, and 15% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $55,921 per year, or $26.9 per hour.
Help Desk Administrator

Help Desk Administrator

Resorts World New York City

New York, NY • On-site

Full-time

Posted 16 days ago

Job description

Job Responsibilities
The Help Desk Administrator provides administrative and technical support to the Information Technology Department and serves as the primary point of contact for IT service requests. This role is responsible for help desk ticket intake, triage, first-touch technical support, and coordination of user provisioning activities, while ensuring accurate documentation and adherence to service level agreements (SLAs). The position requires strong customer service skills, hands-on technical aptitude, and the ability to operate effectively in a regulated gaming and hospitality environment.
Essential Duties/Core Competencies
  • Serve as the first point of contact for all IT-related inquiries via phone, email, service portal, and walk-up support.
  • Perform help desk ticket intake and triage, ensuring incidents and service requests are logged accurately, categorized correctly, prioritized appropriately, and routed to the correct support teams.
  • Provide first-touch technical support, including basic PC troubleshooting, hardware diagnostics, and user assistance for common desktop, peripheral, and access-related issues.
  • Troubleshoot and resolve issues related to workstations, printers, peripherals, and standard applications, escalating unresolved issues in accordance with established IT procedures.
  • Coordinate and track user provisioning and deprovisioning activities, including account access requests, onboarding, offboarding, and role-based access changes, in alignment with IT security policies.
  • Monitor open tickets and perform follow-ups to ensure issues are resolved within defined SLAs, escalating as necessary to minimize business impact.
  • Maintain accurate documentation of all incidents, requests, troubleshooting steps, and resolutions within the help desk/ticketing system.
  • Assist with SLA and help desk reporting, including ticket volume, response times, resolution times, and trend analysis as requested by IT leadership.
  • Provide general administrative support to the IT Department, including word processing, filing, copying, mail distribution, and office organization.
  • Maintain a professional, courteous, and customer-focused demeanor when interacting with employees, vendors, and guests.
  • Attend required meetings, training sessions, and compliance briefings.
  • Assist with special projects and perform other duties as assigned

Work/Educational Experience
  • Must be at least 18 years old and have the ability to obtain the appropriate license pursuant to the applicable statute, rules and regulations.
  • High School diploma or equivalent required.
  • Minimum of two (2) years of prior IT Help Desk, desktop support, or technical customer support experience, or equivalent skills acceptable to the company.
  • Demonstrated experience with PC troubleshooting, including Windows operating systems, basic networking concepts, and common desktop applications.
  • Confidence working with computer hardware and peripherals, including desktops, laptops, monitors, printers, scanners, and related equipment.
  • Prior experience using help desk or ticketing systems for incident tracking and service request management preferred.
  • Strong customer service skills with a professional phone presence and clear written communication.
  • Friendly, dependable, detail-oriented, and a collaborative team player.

Essential Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the Team Member is regularly required to talk or hear. The Team Member is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The Team Member is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least ten (10) pounds, and prolonged sitting during the shift.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals and other related documents. Ability to respond to common inquiries from other Team Members or guests. Fluency in English required. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and small group situations.
Mathematical Skills & Reasoning Ability:
Ability to compute complex mathematical calculations. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to decipher various reports and maintains reports upon request with strong decision-making and problem-solving skills. Ability to work well under pressure and deadlines.
Work Environment
The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
  • Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.

The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
Pay Transparency: $60,000-70,000
Working at Resorts World:
Resorts World New York City strives to provide our guests with world-class gaming, exquisite dining, and unique entertainment experiences. We are looking to hire an enthusiastic and dedicated team of professionals.

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