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Help Desk System Administrator Jobs in Nevada (NOW HIRING)

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

... our systems are already used by governments across Australia, the US, the UK, and New Zealand ... About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ...

Acusensus United States

Help Desk Supervisor

Las Vegas, NV · On-site

$55K - $65K/yr

... our systems are already used by governments across Australia, the US, the UK, and New Zealand ... About the role You'll be the person the Help Desk team turns to as the escalation point, the mentor ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

AutoSavvy

Help Desk III

Las Vegas, NV · On-site

$19 - $25.75/hr

Job Summary As an Help Desk III, you will serve as a senior technical resource responsible for troubleshooting, maintaining, and improving IT systems across the organization. You will support ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

MANTECH

Help Desk Specialist

Nellis Air Force Base, NV · On-site

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV · On-site

$54K - $90K/yr

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV

$48K - $81K/yr

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

ManTech

Help Desk Specialist

Nellis Air Force Base, NV

$54K - $90K/yr

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force ... Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including ...

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Help Desk System Administrator information

What is a help desk system administrator?

Help Desk System Administrators are IT professionals who provide technical support and manage computer systems within an organization. They assist users by troubleshooting hardware and software issues, resolving network problems, and maintaining system security. These administrators often serve as the first point of contact for technical concerns, ensuring that all IT-related requests are addressed efficiently. In addition to support, they may also handle system updates, backups, and user account management to keep operations running smoothly.

What are the key skills and qualifications needed to thrive as a help desk system administrator?

To thrive as a Help Desk System Administrator, you need a solid understanding of operating systems, network troubleshooting, and user support, often backed by a degree in IT or related field and relevant certifications like CompTIA A+ or Microsoft Certified Solutions Associate (MCSA). Familiarity with ticketing systems, remote desktop tools, and system monitoring software is typically expected. Strong communication, problem-solving ability, and patience are crucial soft skills for effectively assisting users and resolving technical issues. These skills ensure timely issue resolution, maintain system reliability, and contribute to positive user experiences within the organization.

What are some common challenges faced by help desk system administrators, and how can they be managed effectively?

Help Desk System Administrators often face challenges such as managing a high volume of support requests, troubleshooting diverse technical issues under time pressure, and balancing routine maintenance with urgent problem resolution. Effective time management, strong communication skills, and the ability to prioritize tasks are essential for success in this role. Building a solid knowledge base, collaborating closely with other IT team members, and staying updated on system updates can also help streamline workflows and reduce recurring issues.

What is the difference between Help Desk System Administrator vs Help Desk Technician?

AspectHelp Desk System AdministratorHelp Desk Technician
CertificationsCompTIA A+, Network+, Microsoft CertifiedCompTIA A+ or similar entry-level certifications
Work EnvironmentManage network systems, servers, and infrastructureAssist end-users with hardware/software issues
ResponsibilitiesMaintain and troubleshoot network/server systems, user accountsRespond to user tickets, resolve basic technical issues

The Help Desk System Administrator focuses on managing and maintaining network and server systems, requiring more advanced certifications and technical skills. In contrast, Help Desk Technicians primarily assist end-users with hardware and software problems, often with entry-level certifications. Both roles are essential in IT support but differ in scope and technical complexity.

What are popular job titles related to Help Desk System Administrator jobs in Nevada?

For Help Desk System Administrator jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching Help Desk System Administrator jobs in Nevada look for?

The top searched job categories for Help Desk System Administrator jobs in Nevada are:

Help Desk System Administrator jobs near you

1669 - Help Desk Network Administrator

Sigma Defense

Indian Springs, NV • On-site

$90K - $120K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 15 days ago

Job description

Sigma Defense is seeking a Help Desk Network Administrator to join our team at Creech AFB! The hired candidate will support the Air Force in the operation and maintenance of the MQ-9 communications system, global network architectures to include the Aircraft Control Network (ACN), Sensor Product Dissemination Network (SPDN), Squadron Operations Centers (SOCs) ancillary systems, and relay site communication. The Network Admin will support all MQ-9 stakeholders including ACC, ANG, AFSOC, SOCOM, USMC, ADC, and other external agencies. 

Equal Opportunity Employer/Veterans/Disabled: Sigma Defense Systems is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Requirements

  • 3-5 years of Network Administration experience in a Help Desk environment.
  • Security+, CCNA, or equivalent certification.
  • Experience in network administration helpdesk is preferred.
  • Prior military service is desirable. 
  • Ability to explain complex technical issues, provide step-by-step instructions, and document tickets/fix actions/summaries clearly. 
  • Ability to remain calm to de-escalate difficult situations. 
  • Ability to work effectively with team members to resolve issues.
  • Ability to lift, carry, and install equipment weighing about 30 lbs., heavier equipment as needed with team lift.  
  • Must be a U.S. citizen.

Personnel Clearance Level:

  • Candidate must possess or have the ability to obtain an active TS/SCI security clearance.
  • Clearance may be sponsored for the right candidate.

Essential Job Responsibilities (not all-inclusive):

  • Perform troubleshooting and elevate more complex issues. 
  • Act as the focal point for updating edge network devices and software in support of next generation remote split operations. 
  • Responsible for supporting a 24/7 support desk and will be responsible for receiving, creating tickets, and documenting issues received from local and remote customers.
  • In-depth comprehension of BGP, EIGRP, and OSPF protocols; layer 2 switching, multicast routing, DMVPN, and IPSec.
  • Monitor network for performance and integrity.
  • Perform network end device and system configuration changes in support of flying schedule.
  • Configure, maintain, and troubleshoot network devices.
  • Provide 24/7/365 Tier 2 Help Desk support in a shift work environment.
  • Ability to conduct in-depth log analysis and root cause isolation.
  • Ability to troubleshoot layer 2 switching and layer 3 routing issues.
  • Monitor and troubleshoot multicast.
  • Monitor and understand firewall rulesets.
  • Support development and testing of network configurations.
  • Input and maintain a ticketing database.
  • Document activities into a master station log.
  • Troubleshoot Circuit to Packet (CTP) communications.
  • Install and maintain local network and server suite and test environment.
  • Interface with C-NOC engineers and end users.
  • Maintain complete technical documentation including network diagrams, IP schemes, etc.
  • Suggest improvements to network performance, capacity, and scalability.

Salary Range: $90,000 - $120,000 annually.

Benefits

  • Dental and Vision Insurance
  • Medical Insurance to Include HSA, FSA, and DFSA Plans
  • Life and AD&D coverage
  • Employee Assistance Program (EAP)
  • 401(k) Plan with Company Matching Contributions
  • 160 Hours of Paid Time Off (PTO)
  • 12 (Floating) Holidays
  • Educational Assistance
  • Highly Competitive Salary

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