Help Desk Password Reset Jobs in Nevada (NOW HIRING)

The University of Nevada, Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:

• Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
• Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
• Please note that applications must be submitted prior to the close of the recruitment.

Once a recruitment has closed, applications will no longer be accepted. If you need assistance or have questions regarding the application process, please contact Human Resources at (702) 895-3504 or unlvjobs@unlv.edu.
Job Description
The University of Nevada, Las Vegas invites applications for IT Technician 3, University Police Department (UPD), Southern Command. This position serves as a helpdesk support role providing comprehensive IT assistance to UPD personnel. The successful candidate will work with minimal supervision, handling equipment deployment, system implementation, and serving as the initial point of contact for IT service requests. This role includes serving as the point person for ticket system implementation and having opportunities to lead special projects related to law enforcement IT. Questions? Please contact policerecruitment@unlv.edu.
Role of the Position
Helpdesk Support Operations (45% of time)

• Install software, resolve general technology needs, assist with use, error resolution, network connections, password reset, and service request coordination, referral, and escalation
• Serve as the initial point of contact for general IT service requests from University Police Department personnel
• Document all requests and related communication in the appropriate service management tool
• Make determinations on best-approach methods to solve general technology issues
• Work collaboratively with other IT professionals and university departments

Customer Service and Support (30% of time)

• Provide excellent customer service, listening and understanding user needs
• Solve problems, demonstrate eagerness to assist others, and exhibit professional disposition
• Understand the basic operations of the University, UPD and the higher education environment
• Work with minimal daily supervision at remote sites for extended periods

System Testing and Documentation (15% of time)

• Test implementation of new systems and document new and/or changes to services, tools, or applications
• Conduct and update inventory of department technology
• Create and maintain documentation of IT procedures and configurations
• Serve as point person for ticket system implementation, leading the deployment and optimization of service management tools
• Lead special projects related to law enforcement IT, including specialized software implementations and technology upgrades specific to police operations

Equipment Preparation and Deployment (10% of time)

• Prepare equipment for implementation, image computers, install operating systems and applications, adjust configurations, and setup accounts
• Deploy technology equipment, move, deliver, and setup hardware to user requirements
• Update inventory to reflect location and possession of property
• Prepare equipment for surplus when needed

Working Environment
This position operates within the unique environment of a university police department, requiring:

• Ability to work with minimal daily supervision and work unsupervised at remote sites for extended periods
• Understanding of law enforcement operational needs and confidential information handling
• Collaboration with multiple university departments and external IT support teams
• Physical demands including ability to bend, squat, climb stairs, lift up to 50 pounds occasionally, and work from elevated surfaces when needed

Professional Development Opportunities

• Lead implementation of ticket system and specialized law enforcement technology solutions
• Opportunity to lead special projects in university police IT infrastructure
• Develop expertise in university law enforcement technology systems
• Cross-training in various IT specialization areas
• Gain experience with FERPA, NCIC, NCJIS compliance and IT standards best practices

Minimum Qualifications
Education and Experience: Graduation from high school or equivalent and three years of experience utilizing the fundamentals of typical computer systems, operating systems, applications, and peripherals, two years of which must have included IT work experience in a user support role; OR one year of relevant experience as an IT Technician II in Nevada State service; OR an equivalent combination of education and experience as described above.
Entry Level Knowledge, Skills and Abilities:

• Detailed knowledge of: Computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management
• Working knowledge of commercially available operating systems and applications; principles and practices of computer systems and peripheral devices; user password security principles and practices
• General knowledge of database principles; network domains and login procedures; web browser capabilities and differences between intranets and the Internet
• Ability to: analyze problems, develop alternatives, and recommend appropriate solutions; assist users with problems and disseminate system information; create and maintain specific records/documentation; troubleshoot and analyze problems to determine appropriate resolution level; use utilities to check for network connectivity

Salary and Benefits
Grade 30 Step 1, salary $53,244.00. "Step" means the number assigned by the Division of Human Resource Management to identify a specific rate of pay within a grade. Per Nevada Administrative Code (NAC 284.170), salaries for initial appointments for classified positions typically begin at Step 1.
BENEFITS OF WORKING AT UNLV

• Competitive total rewards package including:
  
  • Paid time off, sick leave, and holidays
  • Excellent health insurance including medical, dental and vision
  • Comprehensive retirement plans and voluntary benefits programs
• No state income tax
• Tuition discounts at Nevada System of Higher Education (NSHE) schools
• Tuition discounts for spouses, domestic partners, and dependents

PERKS/PROGRAMS

• Employee recognition and appreciation programs
• UNLV athletics ticket discounts
• Statewide employee purchase program discounts
• RebelCard discounts on and off campus
• Wellness programming for all UNLV faculty and staff at no cost
• Opportunity for career advancements to leadership roles
• Connect with colleagues with shared interests
• Personal and professional development opportunities
• A comprehensive onboarding program, Rebels: Onboard
• Support and resources available for veteran applicants - contact vetjobseekers@unlv.edu or visit our Veterans Webpage.

APPLICATION DETAILS
Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status. All documents should be attached in the CV/Resume attachment section when applying. Your application will NOT be moved forward if your application is incomplete.
Materials should be addressed to Ben Lawson and must be submitted online. We do not accept emailed materials.
If you are a veteran or eligible family member, we encourage you to apply. Learn more about resources and support for veterans at UNLV Veterans Services (https://www.unlv.edu/jobs/veterans), or reach out to us at vetjobseekers@unlv.edu. Veterans are encouraged to apply. UNLV values the skills of those who have served. Learn more at Veterans Webpage or contact vetjobseekers@unlv.edu for support.
For assistance with the application process, please review instructions on How to Apply. For further assistance contact policerecruitment@unlv.edu.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the "Find Jobs" process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday, type "Find Jobs" in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the requisition number in the search box. If you complete an application outside of the internal application process, your application will be returned and you will have to reapply as an internal applicant which may delay your application.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.
EEO/AA STATEMENT
UNLV is an Equal Opportunity / Affirmative Action educator and employer committed to achieving excellence through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, age, creed, national origin, veteran status, physical or mental disability, sexual orientation, genetic information, gender identity, gender expression, or any other factor protected by anti-discrimination laws. The University of Nevada, Las Vegas employs only United States citizens and non-citizens lawfully authorized to work in the United States. Women, under-represented groups, individuals with disabilities, and veterans are encouraged to apply.
TITLE IX STATEMENT
UNLV does not discriminate in its employment practices or in its educational programs or activities, including admissions, on the basis of sex/gender pursuant to Title IX, or on the basis of age (40 or older), disability, whether actual or perceived by others (including service-connected disabilities), gender (including pregnancy related conditions), military status or military obligations, sexual orientation, gender identity or expression, genetic information, national origin, race, color or religion pursuant to Title 4, Chapter 8, Section 13 of the NSHE Handbook. Reports of discriminatory misconduct, questions regarding Title IX, and/or concerns about noncompliance with Title IX or any other anti-discrimination laws or policies should be directed to UNLV's Title IX Coordinator Michelle Sposito. The Title IX Coordinator can be reached through the online reporting form, by email at titleixcoordinator@unlv.edu, by phone at (702) 895-4055, by mail at 4505 S. Maryland Parkway, Box 451062, Las Vegas, NV, 89154-1062, or in person at Frank and Estella Beam Hall (BEH), Room 555.
Job Category
Classified
Exempt
No
Full-Time Equivalent
100.0%
Required Attachment(s)
Submit a letter of interest (cover letter) and a detailed resume listing qualifications and experience. If you are a veteran, please attach your DD-214 or other applicable official documentation to your application as evidence of Veterans or Disabled Veteran's status. All documents should be attached in the CV/Resume attachment section when applying. Your application will NOT be moved forward if your application is incomplete. Materials should be addressed to Ben Lawson and must be submitted online. We do not accept emailed materials.
For assistance with the application process, please review instructions on How to Apply. For further assistance contact policerecruitment@unlv.edu.
Posting Close Date
08/26/2026
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verified, HR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty member's first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
For positions that require driving, evidence of a valid driver's license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work schedule are subject to change based on organizational needs.