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Help Desk Password Reset Jobs in Henderson, NV (NOW HIRING)

IGT

Software Apps Engineer I

Las Vegas, NV · On-site

$58.38K - $75K/yr

Provide technical assistance to engineering, client success, help desk, and training teams while ... Paid time off to rest, recharge, and reset * Wellness programs that support your overall well-being

Progressive Gaming

Software Apps Engineer I

Las Vegas, NV · On-site

$58.38K - $75K/yr

Provide technical assistance to engineering, client success, help desk, and training teams while ... Paid time off to rest, recharge, and reset * Wellness programs that support your overall well-being

SilvertonCasino

Gallery Host

Las Vegas, NV · On-site

The Gallery Host will greet guests at the front desk while providing the highest level of service ... Do not at any time share your password with others or use another Associate's passwords to log on ...

EXCHANGE HOTELS MANAGEMENT

Gallery Host

Las Vegas, NV · On-site

The Gallery Host will greet guests at the front desk while providing the highest level of service ... Do not at any time share your password with others or use another Associate's passwords to log on ...

King's Fish House - Henderson

Busser

Henderson, NV

$300 - $900/wk

All crewmembers provide friendly, helpful and knowledgeable guest service that goes above and ... Clear and reset tables according to the restaurant's guidelines, keep bus stations stocked with ...

King's Seafood Company

Busser

Henderson, NV

$300 - $900/wk

All crewmembers provide friendly, helpful and knowledgeable guest service that goes above and ... Clear and reset tables according to the restaurant's guidelines, keep bus stations stocked with ...

King's Seafood Company

Busser

Las Vegas, NV

$400 - $1.20K/wk

All crewmembers provide friendly, helpful and knowledgeable guest service that goes above and ... Clear and reset tables according to the restaurant's guidelines, keep bus stations stocked with ...

Water Grill Las Vegas

Busser

Las Vegas, NV

$400 - $1.20K/wk

All crewmembers provide friendly, helpful and knowledgeable guest service that goes above and ... Clear and reset tables according to the restaurant's guidelines, keep bus stations stocked with ...

The NOW Tivoli Village

General Manager

Las Vegas, NV

$55K - $65K/yr

Recruitment, hiring, and continuous development of the team, both front desk and Massage Therapist ... Reset your soul. Start NOW. We design our services to be convenient, affordable, and high-quality ...

LEV RESTAURANT GROUP

Busser

Las Vegas, NV · On-site

$12/hr

They help support servers and service staff with refills and clearing tables while providing guests ... Clear and reset tables within established standard timing and guidelines * Assist in serving coffee ...

LEV RESTAURANT GROUP

Busser

Las Vegas, NV

$12/hr

They help support servers and service staff with refills and clearing tables while providing guests ... Clear and reset tables within established standard timing and guidelines * Assist in serving coffee ...

LEV RESTAURANT GROUP

Busser

Las Vegas, NV

$12/hr

They help support servers and service staff with refills and clearing tables while providing guests ... Clear and reset tables within established standard timing and guidelines * Assist in serving coffee ...

LEV RESTAURANT GROUP

Busser

Las Vegas, NV · On-site

$12/hr

They help support servers and service staff with refills and clearing tables while providing guests ... Clear and reset tables within established standard timing and guidelines * Assist in serving coffee ...

LEV RESTAURANT GROUP

Busser

Las Vegas, NV

$12/hr

They help support servers and service staff with refills and clearing tables while providing guests ... Clear and reset tables within established standard timing and guidelines * Assist in serving coffee ...

LEV RESTAURANT GROUP

Busser

Las Vegas, NV

$12/hr

They help support servers and service staff with refills and clearing tables while providing guests ... Clear and reset tables within established standard timing and guidelines * Assist in serving coffee ...

People also search for

All JobsHelp Desk Password Reset JobsHelp Desk Password Reset Jobs in Henderson, NV

Help Desk Password Reset information

See Henderson, NV salary details

$13

$22

$33

How much do help desk password reset jobs pay per hour?

As of May 28, 2026, the average hourly pay for help desk password reset in Henderson, NV is $22.47, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $25.10 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Help Desk Password Reset specialist, and why are they important?

To thrive as a Help Desk Password Reset specialist, you need a basic understanding of IT systems, troubleshooting skills, and familiarity with authentication and security protocols, often supported by a high school diploma or relevant IT certifications such as CompTIA A+. Proficiency with ticketing systems, remote desktop tools, and identity management platforms like Active Directory is typically required. Strong communication, patience, and attention to detail are crucial soft skills for effectively assisting users and resolving issues efficiently. These skills and qualities ensure users regain access securely and promptly, maintaining organizational productivity and data security.

What are some common challenges faced in a Help Desk Password Reset role, and how can they be managed effectively?

A common challenge in a Help Desk Password Reset role is balancing security protocols with providing prompt assistance to users. Technicians must verify user identities carefully to prevent unauthorized access, which can sometimes slow down the process or lead to frustrated users. Additionally, handling high volumes of requests during peak times requires strong organizational skills and the ability to prioritize tasks efficiently. Building clear communication with users and following standardized procedures can help overcome these challenges and ensure both security and customer satisfaction.

What does a Help Desk Password Reset specialist do?

A Help Desk Password Reset specialist assists users who are unable to access their accounts due to forgotten or expired passwords. They verify the identity of users, reset passwords, and provide guidance on creating secure passwords. Their role is essential for maintaining security while ensuring users regain access quickly and efficiently. Often, they also educate users about password policies and best practices to prevent future issues.

How can I make 2000 a week working from home?

A Help Desk Password Reset role typically pays hourly wages and may offer overtime or bonuses, but earning $2000 weekly from such a position alone is uncommon without additional skills or side income. To increase earnings, professionals often develop technical skills, obtain certifications, or take on multiple shifts, remote freelance work, or related IT support roles. High weekly earnings generally require advanced expertise, specialized certifications, or management responsibilities in IT support environments.

What is the difference between Help Desk Password Reset vs Service Desk Technician?

AspectHelp Desk Password ResetService Desk Technician
CredentialsBasic IT certifications (e.g., CompTIA A+)Similar certifications, often with additional troubleshooting skills
Work EnvironmentHelp desk support, primarily remote or on-siteService desk environment, handling broader IT issues
Employer & IndustryIT support teams across various industriesIT service providers, corporate IT departments
Search & Comparison IntentFocus on password reset tasksBroader IT support responsibilities

Help Desk Password Reset specialists primarily focus on resetting and managing user passwords, while Service Desk Technicians handle a wider range of IT support issues. Both roles require similar certifications and work in comparable environments, but Service Desk Technicians have broader troubleshooting duties.

What are popular job titles related to Help Desk Password Reset jobs in Henderson, NV? For Help Desk Password Reset jobs in Henderson, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Password Reset jobs in Henderson, NV look for? The top searched job categories for Help Desk Password Reset jobs in Henderson, NV are:
What cities near Henderson, NV are hiring for Help Desk Password Reset jobs? Cities near Henderson, NV with the most Help Desk Password Reset job openings:
Help Desk Password Reset jobs near you
IT Technical Support Analyst

IT Technical Support Analyst

Marshall Retail Group

Las Vegas, NV • On-site

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 19 days ago

Marshall Retail Group rating

6.9

Company rating: 6.9 out of 10

Based on 25 frontline employees who took The Breakroom Quiz

155th of 710 rated retailers

Job description

Job Title
IT Technical Support Analyst
Location
Support Center - Las Vegas, NV 89119 US (Primary)
Job Type
Full-time
Category
Information Technology
Education
Job Description
Join our Support Center and be a pivotal resource to our field and distribution teams -where innovation, cross-functional collaboration, and career growth come together in an exciting environment!
The Technical Support Analyst I provides first-level technical support to end users, assisting with troubleshooting, system access, hardware setup, and basic IT operations. This entry-level role is ideal for someone beginning their IT career and looking to grow into more advanced technical responsibilities. The technician ensures a positive customer service experience while maintaining consistent IT standards and documentation.
Location: Support Center, 6600 S Bermuda Rd, Las Vegas, NV 89119
Schedule: Monday - Friday, Weekends as needed, 40 - 50 hours per week
Pay: Up tp $50,000
Benefits:
  • Employee Discount
  • Employer-Paid Life Insurance
  • Flex Time Off
  • Disability Insurance
  • Medical, Dental, and Vision Insurance
  • Paid Parental Leave
  • 401(k) with company match

Job Responsibilities
Technical Support
  • Respond to Tier 1 support requests via ticketing system, phone, chat, or in person.
  • Troubleshoot basic hardware issues (desktops, laptops, printers, peripherals).
  • Assist with software installs, updates, and configurations under guidance from senior staff.
  • Support user account management tasks (password resets, access requests, MFA support).
  • Perform routine maintenance such as imaging devices, updating drivers, and running diagnostics

Customer Service
  • Provide friendly, professional assistance to end users with varying technical backgrounds.
  • Communicate clearly about issue status, expected resolution times, and next steps.
  • Follow up with users to ensure problems are resolved to satisfaction.

Systems & Process Support
  • Document work performed in the IT ticketing system with accuracy and detail.
  • Help maintain IT inventory, including tracking laptops, accessories, and loaner equipment.
  • Support onboarding and offboarding activities, including device preparation and user setup.
  • Assist in maintaining IT documentation and knowledge base articles.

Team Collaboration
  • Work closely with senior technicians and IT leadership to escalate complex issues.
  • Participate in basic IT projects such as equipment refreshes, deployments, and rollouts.
  • Contribute to a positive, collaborative IT team environment.

Job Requirements
  • 0-2 years of IT support or technical experience (internship, help desk, or coursework accepted).
  • Basic understanding of Windows or macOS operating systems.
  • Familiarity with Microsoft 365 (Outlook, Teams, OneDrive, Office apps).
  • Ability to troubleshoot common technical issues with guidance.
  • Strong communication and customer service skills

Preferred Qualifications
  • CompTIA A+ or similar entry-level certification (or willingness to obtain within 6-12 months).
  • Experience with an IT ticketing system (ServiceNow, Freshservice, Jira, etc.).
  • Basic understanding of networks (DNS, DHCP, Wi-Fi, VPN) at a troubleshooting level.
  • Experience imaging systems or working with device management tools (Intune, JAMF)
  • Additional Requirements
  • Frequent sitting
  • Limited standing, walking, climbing, crouching, bending, pushing, or pulling
  • Limited travel or overnight
  • Occasional travel or overnight
  • Frequent travel or overnight; including international
  • Normal or corrected vision and hearing
  • Can distinguish varying or specific colors, patterns, or materials
  • Fluency in English is required for training, customer interactions, and ensuring compliance with company policies and procedures
  • Typically, indoors
  • Typically, at a consistent temperature
  • Lift 0-25 lbs.
  • Use of fine motor hand functions

About Us
WHSmith is a leading global travel retailer with over 1,700 stores across 30 countries worldwide. WHSmith North America, incorporating Marshall Retail Group (MRG) and InMotion, represents over half of the Company's international store estate, with a collection of attractive, successful specialty retail stores located in airports and resorts across North America.
WH Smith prides itself on creating unique experiences for customers by developing distinctive retail store concepts that feature and highlight the local culture, community, and lifestyle of the cities in which they are located.
EEO/ADA/DFWP
WH Smith is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sexual orientation, national origin/ancestry, age, gender identity, gender expression, military/veteran status, marital status, disability status or any other basis prohibited by law. It is about each person bringing passion and skills to a dynamic and inclusive workplace!
Advanced computer skills, including Microsoft Office (Outlook, Word, Excel, PowerPoint) and experience with a merchandising software platform.

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