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Customer Service Help Desk Jobs in Nevada (NOW HIRING)

Cayuse Holdings

Help Desk Agent

Carson City, NV · On-site

$20 - $29/hr

The Work The Help Desk Agent is responsible for providing first-line technical support and customer service to internal and external users, ensuring prompt resolution of IT-related issues and ...

JENSEN INFRASTRUCTURE

Help Desk Technician

Reno, NV · On-site

$20 - $27/hr

Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can ... Customer Service: Provide professional communication and excellent customer service when ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ... Outstanding and professional customer service skills; be very comfortable conversing with customers.

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ... Outstanding and professional customer service skills; be very comfortable conversing with customers.

CU*Answers

IT Help Desk Technician - Vegas

Las Vegas, NV · On-site

$20/hr

Provide first-tier technical support for computer and network hardware * Assist with managed services technologies including firewalls, servers, and routers * Help implement new client installations ...

Judge Group, Inc.

IT Support Specialist

Las Vegas, NV

$28 - $32/hr

... Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer ...

Judge Group, Inc.

IT Support Specialist

Reno, NV

$25 - $30/hr

... Help Desk Support Specialist is a mid-level role within a service desk operational environment, responsible for providing technical support to internal users. This role requires strong customer ...

Prime IV Hydration & Wellness Henderson

Be Seen First

Front Desk with Customer Service & Marketing Specialist Background

Henderson, NV · On-site

$14.75 - $18.75/hr

Front Desk & Customer Service * Greet and check in clients warmly * Answer phone calls, texts, and ... Help promote monthly specials and memberships * Respond to online inquiries and reviews * Support ...

Prime IV Hydration & Wellness Henderson

Be Seen First

Front Desk with Customer Service & Marketing Specialist Background

Henderson, NV · On-site

$14.75 - $18.75/hr

Front Desk & Customer Service * Greet and check in clients warmly * Answer phone calls, texts, and ... Help promote monthly specials and memberships * Respond to online inquiries and reviews * Support ...

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How much do customer service help desk jobs pay per hour?

As of May 28, 2026, the average hourly pay for customer service help desk in Nevada is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Customer Service Help Desk professional, and why are they important?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.

What are some common challenges faced by Customer Service Help Desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a Customer Service Help Desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

What are popular job titles related to Customer Service Help Desk jobs in Nevada? For Customer Service Help Desk jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Service Help Desk jobs in Nevada look for? The top searched job categories for Customer Service Help Desk jobs in Nevada are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in Nevada as of May 2026, with employment types broken down into 1% As Needed, 72% Full Time, 26% Part Time, and 1% Temporary. Highlights an 92% Physical, and 8% Remote job distribution, with an average salary of $42,934 per year, or $20.6 per hour.
Help Desk Technician (62065)

Help Desk Technician (62065)

Adams & Associates, Inc.

Reno, NV • On-site

$23.50/hr

Full-time

Posted 11 days ago

Job description

POSITION SUMMARY:
The Help Desk Technician provides Tier 1 level support and assists with Tier 2 support as designated by the Executive Director of IT. This position is primarily responsible for desktop and laptop support for internal staff and is expected to provide exceptional customer service.
This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.
Professional Expectations:
  • Reliable, responsible, and professional demeanor
  • Strong customer service, problem-solving and analytical skills
  • Familiarity with AI tools/systems
  • Excellent verbal and written communications skills to communicate technical guidance and instruction to users on the use of Adams Systems
  • Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
  • Identify, analyze, research, diagnose and resolve technical problems for Windows based workstations, smartphones, tablets, and printers

RESPONSIBILITIES:
  • Provide helpdesk support for staff computers and peripherals.
  • Perform basic network troubleshooting.
  • Provide computer support in accordance with Adams and Associates IT Standard Operating Procedures (SOPs).
    • Provide support for desktop and laptop hardware, software, printers, and telephony devices.
    • Track, respond to, resolve, and document customer requests and issues in the help desk system (Zendesk).
    • Communicate proactively with end users about the status of help desk requests.
    • Provide backup IT support for Center locations as assigned by IT Management.
  • Provide technical support for projects assigned by IT Management.
  • Coordinate with IT vendors and contractors to troubleshoot issues and maintain the availability and stability of externally managed environments.
  • Travel occasionally to remote locations to support contract transitions, provide backup assistance, or perform IT assessments.
  • Various administrative tasks and other duties as assigned.

Qualifications and Experience:
  • Four-year degree from an accredited institution

OR
  • Two or more years of helpdesk support experience in a professional office environment
  • Experience supporting and maintaining windows-based systems and software
  • Required support experience:
  • Operating Systems: Windows 11
  • Desktop Applications: Microsoft Office, Adobe Acrobat DC
  • Additional helpful experience:
  • Server Applications: Acumatica, SQL Server
  • Server Administration: DNS, DHCP, File and Print Shares, Remote Desktop Services
  • User Administration: Active Directory, MS365
  • SaaS Applications: Zendesk, Azure, Microsoft 365, Sophos A/V, Webex, NinjaRMM
  • Network: Meraki, UniFi, Site-to-site VPNs, Client VPNs
  • Security: MFA, Phishing, Encryption, LAPS, BitLocker

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