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Customer Service Help Desk Jobs in Nevada (NOW HIRING)

Western Funding

Help Desk Support Analyst

Las Vegas, NV · On-site

$22 - $24/hr

Help Desk Support Analyst Las Vegas, NV | On-site role Base pay : $22 - $24 per hour Minimum of 2 ... Western Funding enables the origination, accepts assignment of and services installment loan ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New ... Deliver high-quality customer service by responding to inquiries and IT-related requests in a ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ... Outstanding and professional customer service skills; be very comfortable conversing with customers.

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ... Outstanding and professional customer service skills; be very comfortable conversing with customers.

Quanta Services

IT Analyst- Help Desk

Pahrump, NV

Summit Line Construction, a subsidiary of Quanta Services, Inc. (NYSE: PWR), is one of North ... desk and cellular phones, and tablets. · Travel to other offices and remote field locations to ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

UNITE HERE HEALTH

Helpdesk Technician II

Las Vegas, NV · On-site

$54K - $62K/yr

Experience with technical Help Desk or high-level customer service operations * Intermediate to advanced knowledge of PC and Microsoft end-user-facing technologies at the end-user level * Mid-level ...

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Customer Service Help Desk information

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How much do customer service help desk jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for customer service help desk in Nevada is $20.64, according to ZipRecruiter salary data. Most workers in this role earn between $14.95 and $24.23 per hour, depending on experience, location, and employer.

What are some common challenges faced by customer service help desk professionals, and how can they effectively manage them?

Customer Service Help Desk professionals often encounter challenges such as handling high volumes of support requests, managing difficult or frustrated customers, and staying updated on rapidly changing products or services. Effective time management, active listening, and clear communication are essential for addressing these issues. Collaborating with team members and utilizing knowledge bases can also help resolve cases more efficiently and maintain a positive customer experience.

What is a customer service help desk?

A Customer Service Help Desk is a support system that assists customers with inquiries, technical issues, or problems related to a company’s products or services. Help desk staff typically respond to customer requests via phone, email, chat, or ticketing systems, aiming to resolve issues efficiently and ensure customer satisfaction. They may also provide information, troubleshoot problems, and escalate complex issues to higher-level support when necessary. The help desk plays a critical role in maintaining customer loyalty and improving overall service quality.

What is the difference between Customer Service Help Desk vs Technical Support Specialist?

AspectCustomer Service Help DeskTechnical Support Specialist
Required CredentialsHigh school diploma or equivalent; some roles may prefer certificationsHigh school diploma; certifications like CompTIA A+ often preferred
Work EnvironmentCall centers, help desks, remote supportCall centers, on-site or remote technical support
Employer & Industry UsageCustomer service departments across various industriesIT, technology, electronics industries
Common Search & Comparison IntentUnderstanding customer support roles and responsibilitiesTechnical troubleshooting and specialized support

While both roles involve assisting users, Customer Service Help Desk focuses on general customer inquiries and issue resolution, often non-technical. Technical Support Specialists handle more complex technical problems, requiring specific technical knowledge and certifications. Both roles are vital in customer support but differ in technical depth and scope.

Is a customer service help desk a stressful job?

A customer service help desk can be stressful due to high call volumes, difficult customer interactions, and the need for quick problem resolution. However, stress levels vary depending on the work environment, support tools, and training provided to handle challenging situations effectively.

What are the key skills and qualifications needed to thrive as a customer service help desk professional?

To thrive as a Customer Service Help Desk professional, you need strong problem-solving abilities, product knowledge, and typically a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow and proficiency in using communication platforms are essential. Excellent communication, patience, and active listening are standout soft skills for this role. These skills ensure efficient issue resolution, foster positive customer experiences, and support smooth operations within the organization.
What are popular job titles related to Customer Service Help Desk jobs in Nevada? For Customer Service Help Desk jobs in Nevada, the most frequently searched job titles are:
What job categories do people searching Customer Service Help Desk jobs in Nevada look for? The top searched job categories for Customer Service Help Desk jobs in Nevada are:
Customer Service Help Desk jobs near you
Infographic showing various Customer Service Help Desk job openings in Nevada as of July 2026, with employment types broken down into 1% As Needed, 78% Full Time, 19% Part Time, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $42,934 per year, or $20.6 per hour.

Help Desk Specialist

MANTECH

Nellis Air Force Base, NV • On-site

Full-time

Posted 16 days ago

ManTech rating

9.0

Company rating: 9.0 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

33rd of 242 rated software companies

Job description

MANTECH seeks a motivated, career and customer-oriented Help Desk Specialist to join our Air Force / Space team at Nellis AFB.

The Computer User Support Specialist’s primary function is to support the United States Air Force’s 53rd Wing Technical Support Services (53rd WTSS) contract.

Responsibilities include, but are not limited to:

  • Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks. Consult with users to determine hardware, software, and system functionality.

  • Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.

  • Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).

  • Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.

  • Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.

  • Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.

  • Hardware/Software Installation: Provide installation and testing of hardware and software.

Minimum Qualifications: 

  • High School Diploma

  • 2+ years direct/related experience

  • Active / valid DoD 8140 IAT-II certification

  • Demonstrated experience as a full-service IT support team member in a Windows AD environment.

  • Experience working within an IT support team, contributing to and collaborating on daily support activities.

  • Ability to resolve, contribute to, and provide solutions for IT needs, supporting SCIF and corporate IT operations.

Clearance Requirements:

  • Must have a current/active TS/SCI

  • Willingness to submit to a polygraph

Physical Requirements:

  • The person in this position must be able to remain in a stationary position 50% of the time.

  • Occasionally move about inside the office to access file cabinets, office machinery, or to communicate with co-workers, management, and customers, via email, phone, and or virtual communication, which may involve delivering presentations.”

  • Must be able to regularly lift up to 50 lbs

What ManTech employees say

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