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It Helpdesk Manager Jobs in Nevada (NOW HIRING)

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

... support team, and they will utilize the IT helpdesk ticketing system for issue intake ... Enterprise endpoint support - laptop and desktop management, domain accounts, software support ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

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Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

New

JoshCo Group LLC

IT Help Desk Specialist

Las Vegas, NV · On-site

We are seeking an IT Help Desk Specialist who enjoys helping people, solving everyday technology ... Comfort managing multiple support requests while remaining organized and professional during time ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

ATS Automation Tooling Systems Inc

IT Manager

Las Vegas, NV · On-site +1

$87K - $106K/yr

The IT Manager is responsible for the budget, SOX, IT operations and IT staff in North America for the Paxiom segment. This is a North America position where you are responsible for 2 IT staff, 5 ...

ATS Automation Tooling Systems

IT Manager

Las Vegas, NV · On-site

$87K - $106K/yr

The IT Manager is responsible for the budget, SOX, IT operations and IT staff in North America for the Paxiom segment. This is a North America position where you are responsible for 2 IT staff, 5 ...

ATS Automation

IT Manager

Las Vegas, NV · On-site +1

$90K - $111K/yr

The IT Manager is responsible for the budget, SOX, IT operations and IT staff in North America for the Paxiom segment. This is a North America position where you are responsible for 2 IT staff, 5 ...

Astound Group LLC

IT Support

Las Vegas, NV · On-site

$20.25 - $27.75/hr

JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in ... Strong ability to manage productive relationships with both external and internal users * Ability ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV · On-site

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... This role manages user accounts and access, images and deploys devices, maintains help desk ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Nevada

It Helpdesk Manager information

See Nevada salary details

$38.2K

$85.3K

$126.8K

How much do it helpdesk manager jobs pay per year?

As of Aug 22, 2026, the average yearly pay for it helpdesk manager in Nevada is $85,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $101,800.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Nevada?

The most popular types of It Helpdesk jobs in Nevada are:

What are popular job titles related to It Helpdesk Manager jobs in Nevada?

For It Helpdesk Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Nevada look for?

The top searched job categories for It Helpdesk Manager jobs in Nevada are:

What cities in Nevada are hiring for It Helpdesk Manager jobs?

Cities in Nevada with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Nevada as of August 2026, with employment types broken down into 86% Full Time, 12% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $85,315 per year, or $41 per hour.

IT Helpdesk Support Technician

Konami Gaming, Inc

Las Vegas, NV • On-site

$18 - $22/hr

Full-time

Medical, Retirement, PTO

Re-posted 4 days ago

Job description

Konami Gaming is looking for a IT Helpdesk Support Technician I to join our team!
Under general supervision, provide technical software, hardware and network problem resolution to all computer users, local and remote; clearly communicate technical solutions in a user-friendly, professional manner; provide one-on-one end-user training as needed; assist System/Network Engineers as needed; troubleshoot network printer problems; escalate more complex end-user problems on to higher level support as needed; conduct hardware and software inventory maintenance and reporting; contacts third-party vendors for warranty service and repair; and performs related work as required.
What you'll be doing:
  • Identifies, diagnose, and resolves Level One problems for local and remote end-users.
  • Provides one-on-one end-user problem resolution for approved software.
  • Delivers, asset tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals.
  • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, and local-area network access problems, with assistance of Network Engineers as required.
  • Coordinates timely repair of PC computer equipment covered by third-party vendor maintenance agreements.
  • Performs minor desktop hardware repair for PC computer equipment and peripherals that are not covered by third-party vendor maintenance agreements.
  • Helps install local area network cabling systems and equipment such as network interface cards and switches.
  • Assists IT Team in creating documentation materials for end-users frequently asked questions (FAQs).
  • Configure approved end-user mobile devices for connectivity to system and troubleshoot basic communication issues.
  • Friendly, professional and helpful attitude. Ability to work well with others in a professional environment.
  • Ability to work in a fast-paced environment and prioritize effectively to meet the ever-changing needs of the users and the company.
  • Ability to work with little or no supervision and be proactive in all situations.
  • Understanding of VOIP desk phones, smartphones, mobile hotspots and all other telecommunications devices and equipment.
  • Must have a strong desire to learn and keep abreast of new and emerging technologies.
  • Provide basic support for all IT related hardware, peripherals, copiers and network access.
  • Provide user level support for Pronto related issues and escalations, as necessary.
  • Other duties as assigned by immediate supervisor.
  • Employees are responsible for maintaining a safe work environment and following all safety rules and regulations.
  • Performs other related duties as assigned.

Konami Offers
Competitive Wages
Great 401(k) plan with company match
Comprehensive health benefits package
Generous Company paid Holidays and Paid Time Off (PTO)
Tuition reimbursement program
About Konami Gaming, Inc.:
For Players. For Operators. For Each Other.
Konami Gaming, Inc. entered the US gaming market in the 2000s and we have spent the last two decades moving the industry forward with breakthrough games, head turning cabinets, and a casino management system that brings it all together. Over that time, we have garnered our share of awards and established a corporate culture of success and innovation.
A world leader in systems and game development, Konami can offer you the best of both worlds - stability within a dynamic, creative environment. We are excited to announce that Konami Gaming Inc. is growing and expanding into new product lines, including premium and standard games, and new market segments. As we enter a new growth period for the Company, we are expanding our reach to attract top talent in game studio operations, technology and product development.
What we'll want you to have:
  • High School GED.
  • One year college level course work and CompTIA A+, Microsoft 365 Certified: Fundamentals, or equivalent.
  • 2 years' experience in one or more of the following areas is desired: IT help desk, gaming company technical support, or casino technical support.
  • Technical skills in the areas of networking, computer operation, hardware, software troubleshooting, and PC troubleshooting are also helpful.
  • Basic understanding of Microsoft Office products.
  • A strong desire to learn and keep abreast of new and emerging technologies and understanding of how to apply these effectively to the work environment is highly desired.
  • Ability to communicate professionally and efficiently, both verbal and written with all levels of the business.
  • Must be able to obtain and maintain Gaming licensure(s).
  • Knowledge of: Desktop operating systems, various software applications and basic hardware for PC's; principles and theories of network systems; internet technologies and products; Help Desk ticketing systems; Gaming Industry experience.

Work Environment:
  • Full-time / 40+ hours per week. Must be flexible to work overtime, including nights, weekends, and holidays as required.
  • Must be comfortable working in an area with limited working space for long hours with the ability to remain seated at computer terminal for extended periods of time. Extreme repetitive motion using keyboard, mouse, and telephone. Must be able to work at assigned location to enable direct communications and interactions with team members, management, and others as necessary, unless traveling for a business-related purpose.
  • Ability to work effectively and efficiently in a high-stress, fast-paced, and high-pressure environment while maintaining high standards of accuracy, paying attention to detail, and meeting assigned deadlines. Demonstrates high integrity, trust, and strict confidentiality. Ability to maintain excellent communication and a positive, respectful, and professional attitude and relationship with clients, employees, peers, co-workers, all levels of management, and all outside organizations conducting business or otherwise interacting with the company. Ability to always act autonomously while adhering to overall department and company policies and procedures.
  • Position shall work primarily in a smoke free office environment. The noise level is low to moderate. Position shall maintain a cubicle or office in close proximity to other cubicles and offices.

Konami Gaming is an Equal Opportunity Employer committed to diversity in the workplace. All qualified employees and applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, marital status, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.
If you need a reasonable accommodation because of a disability for any part of the employment process, please call 702-616-1400 and let us know the nature of your request and your contact information.

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