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It Helpdesk Manager Jobs in Nevada (NOW HIRING)

Revel Staffing

IT Manager

Reno, NV · On-site

$85 - $120/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

... support team, and they will utilize the IT helpdesk ticketing system for issue intake ... Enterprise endpoint support - laptop and desktop management, domain accounts, software support ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

ATS Automation Tooling Systems

IT Manager

Las Vegas, NV · On-site

$87K - $106K/yr

The IT Manager is responsible for the budget, SOX, IT operations and IT staff in North America for the Paxiom segment. This is a North America position where you are responsible for 2 IT staff, 5 ...

Desert IT Solutions

Be Seen First

IT Technician

Las Vegas, NV · On-site

$50K - $70K/yr

Company Description Desert IT Solutions is a growing Managed Service Provider supporting businesses with IT help desk, infrastructure, cybersecurity, cloud services, networking, backup, and project ...

Geo-Logic Associates

IT Manager

Sparks, NV · On-site

$120K - $170K/yr

Identify IT solutions and investments to support executive management team directives. * Advise the data science and AI technologies team on IT topics that support their objectives. * Develop custom ...

Astound Group LLC

IT Support

Las Vegas, NV · On-site

$20.25 - $27.75/hr

JOB SUMMARY: IT Support is responsible for monitoring the IT Helpdesk and addressing the issues in ... Strong ability to manage productive relationships with both external and internal users * Ability ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... This role manages user accounts and access, images and deploys devices, maintains help desk ...

WOCS - Wendy's

IT Help Desk Analyst

Las Vegas, NV

$20 - $25/hr

This position is for an IT Field Tech of a restaurant franchise that assists in installing and ... Help Desk Ticketing System. Preferred Experience: * A+ certification. * Point of Sale device/system ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Nevada

It Helpdesk Manager information

See Nevada salary details

$38.2K

$85.3K

$126.8K

How much do it helpdesk manager jobs pay per year?

As of Sep 3, 2026, the average yearly pay for it helpdesk manager in Nevada is $85,315.00, according to ZipRecruiter salary data. Most workers in this role earn between $67,200.00 and $101,800.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Nevada?

The most popular types of It Helpdesk jobs in Nevada are:

What are popular job titles related to It Helpdesk Manager jobs in Nevada?

For It Helpdesk Manager jobs in Nevada, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Nevada look for?

The top searched job categories for It Helpdesk Manager jobs in Nevada are:

What cities in Nevada are hiring for It Helpdesk Manager jobs?

Cities in Nevada with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Nevada as of August 2026, with employment types broken down into 89% Full Time, 10% Part Time, and 1% Contract. Highlights an 87% Physical, 2% Hybrid, and 11% Remote job distribution, with an average salary of $85,315 per year, or $41 per hour.

IT Helpdesk Support Specialist II

Ainsworth Game Technology

Las Vegas, NV • On-site

Full-time

Posted yesterday

New

Job description

POSITION SUMMARY

The IT Helpdesk Support Specialist II will assist with troubleshooting and maintaining computers, printers, scanners, and related software applications. This position will need excellent problem-solving, communication, interpersonal skills, along with patience, a customer-friendly attitude, and the ability to work in a team environment. This position primarily supports our Las Vegas office and remote end-users located within the United States.

Reports to: Global IT Helpdesk Manager

MAIN RESPONSIBILITIES

  • Provide support to all internal users, assisting with PC, peripherals, mobile devices, and system software issues in a timely manner.
  • Troubleshoot problems through resolution.
  • Knowledgeable in the field of IT to solve basic to moderate IT issues without additional assistance from other team members while also providing a high level of customer service at all times.
  • Install, repair and service computers and associated equipment. Maintain accurate records of IT assets including specifications, serial numbers, licensing (non-departmental), service histories, warranties, and allocation.
  • Ensure IT policies are adhered to, including access to and usage of resources.
  • Coordinate and supervise contractors/vendors onsite jobs.
  • Aid in testing new equipment, software, and systems.
  • Demonstrate sound knowledge of the following:
    • Windows OS and other windows applications, including networking experience
    • PC hardware and software knowledge (e.g., Microsoft)
    • Microsoft Office 365
    • VM Environment (an advantage)
    • Enterprise Endpoint Security (an advantage)

JOB REQUIREMENTS

Education/Experience

  • Bachelor/Associates degree in IT field, preferred.
  • IT related certification CompTIA A+, Network+, Security+, ITIL, or MCP, preferred.
  • Minimum of 1 year in customer service role within an IT support team.
  • Minimum of 1 year in hands-on troubleshooting and break/fix of PC and IT infrastructure.
  • Minimum of 1 year in technical documentation or knowledge share.

Knowledge & Skills

  • Working knowledge of Windows 11, Active Directory (AD), and desktop technologies.
  • User-level knowledge of MS Office Applications.
  • Excellent written and verbal communication skills in English.
  • Excellent hands-on and problem-solving abilities.
  • Self-starter, dependable, and completing tasks with accuracy and attention to detail.
  • Familiarity with ITIL or IT resolution methodology.
  • Must respect and follow internal IT Policy and Procedures.

PHYSICAL REQUIREMENTS

  • Must be able to lift and transport equipment weighing up to 50 lbs.
  • Position requires frequent walking between departments and offices.
  • Sufficient physical ability and mobility to work in an office environment.
  • Ability to sit for prolonged periods of time while working at a computer.
  • Visual acuity to read information on a screen.

ADDITIONAL REQUIREMENTS

  • The successful candidate must be able to obtain and maintain a Nevada Gaming registration and other jurisdictional gaming licenses, as required.
  • Position is onsite full-time.