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It Helpdesk Manager Jobs in Reno, NV (NOW HIRING)

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

New

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... Manage account creation and deactivation securely * Assist senior IT members and Systems/Network ...

New

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... This role manages user accounts and access, images and deploys devices, maintains help desk ...

New

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New ... Manage and maintain computer systems and networks, including backups, security protocols, software ...

Panasonic

IT Security Manager

Sparks, NV · On-site

Overview As an Information Security Management (ISM) Manager, you will lead the strategy ... helping translate policy into practical day-to-day behavior. * Evaluate security technologies ...

Acro Service Corporation

Be Seen First

Helpdesk Analyst

Carson City, NV · On-site

$22/hr

Assisting with asset management of computers, peripheral devices and printers Writing customer ... Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, ...

New

Casino Fandango

IT Tech I

Carson City, NV · On-site

Respond to telephone help calls and ensure all client/user support calls and service requests are ... Notify the Director of Information Technology or other management as directed, of system security ...

CASINO FANDANGO

IT Tech I

Carson City, NV · On-site

Respond to telephone help calls and ensure all client/user support calls and service requests are ... Notify the Director of Information Technology or other management as directed, of system security ...

Bluetree

Director of Information Technology

Reno, NV · On-site

$125K - $130K/yr

Director of Information Technology * Company: Bluetree Dental * Work Location: In-Person in Reno ... Optimize core dental technology platforms (Practice Management Systems, digital imaging, intraoral ...

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All JobsIt Helpdesk JobsIt Helpdesk Manager JobsIt Helpdesk Manager Jobs in Reno, NV

It Helpdesk Manager information

See Reno, NV salary details

$37.4K

$83.5K

$124.1K

How much do it helpdesk manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for it helpdesk manager in Reno, NV is $83,536.00, according to ZipRecruiter salary data. Most workers in this role earn between $65,800.00 and $99,700.00 per year, depending on experience, location, and employer.

What is an IT Helpdesk manager?

IT Helpdesk Managers are professionals responsible for overseeing the support team that assists users with technical issues related to computers, software, and networks. They ensure that helpdesk operations run smoothly, manage support staff, set service standards, and resolve escalated technical problems. Their role includes analyzing support processes, implementing improvements, and often liaising between IT departments and end-users to ensure high-quality service. IT Helpdesk Managers play a key role in maintaining system efficiency and user satisfaction within an organization.

What does an IT Helpdesk manager do?

As an IT Helpdesk Manager, you'll need to strike a balance between hands-on problem-solving and overseeing your team’s performance. While you may occasionally handle complex escalations, your primary focus will be on mentoring staff, monitoring ticket queues, setting service standards, and ensuring effective communication between the helpdesk and other departments. Success in this role often comes from strong organizational skills and the ability to foster a collaborative, customer-oriented environment. Regular team meetings, performance reviews, and process improvements are also key parts of the job.

What are the key skills and qualifications needed to thrive as an IT Helpdesk manager?

To thrive as an IT Helpdesk Manager, you need strong technical knowledge in IT support, troubleshooting, and systems administration, usually backed by a degree in information technology or a related field. Familiarity with ticketing systems, remote support tools, and certifications like CompTIA A+ or ITIL are commonly expected. Exceptional leadership, problem-solving, and communication skills help manage teams and ensure high-quality user support. These abilities are crucial for maintaining efficient IT operations, resolving issues promptly, and delivering excellent service to end users.

What is the difference between It Helpdesk Manager vs It Support Specialist?

AspectIt Helpdesk ManagerIt Support Specialist
CertificationsITIL, CompTIA A+, Network+CompTIA A+, Microsoft Certified
Work EnvironmentSupervises helpdesk team, manages support processesProvides technical support directly to users
Employer & Industry UsageIT departments across industries, corporate helpdesksHelpdesk and support centers, IT service providers

The main difference is that an It Helpdesk Manager oversees the support team and manages support operations, while an It Support Specialist provides direct technical assistance to users. The manager focuses on team coordination and process improvement, whereas the specialist handles troubleshooting and issue resolution.

What are the most commonly searched types of It Helpdesk jobs in Reno, NV?

The most popular types of It Helpdesk jobs in Reno, NV are:

What are popular job titles related to It Helpdesk Manager jobs in Reno, NV?

For It Helpdesk Manager jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Manager jobs in Reno, NV look for?

The top searched job categories for It Helpdesk Manager jobs in Reno, NV are:

What cities near Reno, NV are hiring for It Helpdesk Manager jobs?

Cities near Reno, NV with the most It Helpdesk Manager job openings:

It Helpdesk Manager jobs near you
Infographic showing various It Helpdesk Manager job openings in Reno, NV as of August 2026, with employment types broken down into 85% Full Time, 13% Part Time, and 2% Contract. Highlights an 83% Physical, 2% Hybrid, and 15% Remote job distribution, with an average salary of $83,536 per year, or $40.2 per hour.

IT Manager

Revel Staffing

Reno, NV

$95K - $125K/hr

Full-time

Re-posted yesterday

Job description

A healthcare organization is seeking a full-time IT Manager to oversee day-to-day IT operations, support services, systems maintenance, infrastructure performance, and end-user technology support.

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled tools. The ideal candidate has strong technical troubleshooting experience, leadership ability, and a practical understanding of healthcare technology environments.


    Key Responsibilities

    • Manage IT help desk operations and support ticketing system
    • Oversee hardware, software, systems, and user-support processes
    • Support network, infrastructure, and endpoint performance
    • Troubleshoot technical issues across departments
    • Maintain IT documentation, system logs, and support procedures
    • Coordinate with vendors for system updates, support, and technology services
    • Track IT performance metrics, service levels, and recurring support issues
    • Improve user experience through timely, professional technical support
    • Identify opportunities to streamline IT workflows and reduce manual workload
    • Maintain confidentiality and comply with healthcare privacy and security standards
    • Perform additional IT-related duties as assigned

      Qualifications

      • 2+ years of IT support, systems administration, or related technical experience
      • Experience managing help desk or technical support environments
      • Knowledge of networking, systems administration, endpoint support, and troubleshooting
      • Experience using AI tools for IT troubleshooting, ticket routing, documentation, or workflow automation
      • Ability to automate repetitive IT support processes
      • Strong documentation, organization, and communication skills
      • Ability to work effectively in a fast-paced, on-site healthcare environment
      • Associate or bachelor's degree in Information Technology, Computer Science, or related field preferred
      • HIPAA training/certification required