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Entry Level It Helpdesk Jobs in Reno, NV (NOW HIRING)

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other ...

Revel Staffing

IT Manager

Reno, NV · On-site

$85 - $120/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

Are you passionate about helping others and looking to grow your career in a supportive, mission ... The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ...

Acro Service Corp.

IT Support Specialist

Carson City, NV · On-site

$22 - $24/hr

Help Desk Service Specialist Duration: 12-month contract Location: Carson City, NV 89712- ONSITE ... Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, ...

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All JobsIt Helpdesk JobsEntry Level It Helpdesk JobsEntry Level It Helpdesk Jobs in Reno, NV

Entry Level It Helpdesk information

See Reno, NV salary details

$12

$23

$33

How much do entry level it helpdesk jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for entry level it helpdesk in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an entry level IT helpdesk?

Entry level IT helpdesk jobs are positions where individuals provide basic technical support and troubleshooting assistance to users within an organization. These roles often involve responding to helpdesk tickets, resolving common hardware and software issues, and guiding users through solutions over the phone, email, or in person. Entry level IT helpdesk staff are typically the first point of contact for technical problems and may also assist with setting up computers, installing software, and maintaining system security. These jobs require strong communication skills, basic IT knowledge, and a willingness to learn on the job. They provide an excellent starting point for a career in IT, offering hands-on experience and opportunities for advancement.

What are the key skills and qualifications needed to thrive as an entry level IT helpdesk technician?

To thrive as an Entry Level IT Helpdesk technician, you need a basic understanding of computer hardware, operating systems, and troubleshooting, often supported by a relevant associate degree or certifications like CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common office software is typically required. Strong problem-solving abilities, patience, and effective communication skills help you resolve user issues and explain technical solutions clearly. These skills are crucial to ensure efficient technical support, user satisfaction, and smooth IT operations within an organization.

What are the typical challenges an entry level IT helpdesk professional might face in their first few months?

Entry Level IT Helpdesk professionals often encounter challenges such as managing high volumes of support requests, learning to troubleshoot unfamiliar software and hardware issues, and adapting to ticketing systems used by the organization. Balancing the need to resolve issues quickly with thorough documentation can also be demanding. However, these challenges provide valuable hands-on experience and opportunities to develop strong communication and technical problem-solving skills, which are crucial for career advancement in IT support.

What are the most commonly searched types of It Helpdesk jobs in Reno, NV?

The most popular types of It Helpdesk jobs in Reno, NV are:

What are popular job titles related to Entry Level It Helpdesk jobs in Reno, NV?

For Entry Level It Helpdesk jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Entry Level It Helpdesk jobs in Reno, NV look for?

The top searched job categories for Entry Level It Helpdesk jobs in Reno, NV are:

What cities near Reno, NV are hiring for Entry Level It Helpdesk jobs?

Cities near Reno, NV with the most Entry Level It Helpdesk job openings:

Entry Level It Helpdesk jobs near you
Infographic showing various Entry Level It Helpdesk job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

IT SERVICE TECHNICIAN I

Carson Tahoe Health

Carson City, NV • On-site

Per diem

Posted 15 days ago

Carson Tahoe Health rating

7.9

Company rating: 7.9 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

Job description

US:NV:Carson City Information Technology
Per Diem Swing Shift
Summary
Provides first level customer service to all CTHS users for hardware and software issues. Supports customers (remotely and in person) in hardware and software troubleshooting, recommends and implements low to moderately complex resolutions, or refers issues to higher level support staff. Uses the ticketing system to log and document status of all incoming support requests, with detailed accounts of all steps taken throughout the troubleshooting process. This position rounds on the nursing floors for minor issues, creating tickets and escalating to higher level support when needed. The Service Technician I is a primarily on-site role.
Qualifications
Required:
  • One (1) year of experience in IT service desk support or related role. Education in relevant field may be substituted for months of experience on a 1-to-1 basis.
  • One (1) year of experience using or supporting Microsoft office tools.
  • One (1) year in a customer service support role.
  • Basic knowledge of computer hardware components.
  • Experience supporting Mac OS, iOS devices, Android devices.
Preferred:
  • Customer Service specific to phone support.
  • Entry level Information Technology certification, such as CompTIA A+.
  • Associates degree or higher in Information Technology or related field.
  • Working knowledge of basic computer networking.
  • Experience with supporting printers.
  • Experience with VPNs and other remote connectivity methods.
  • Experience with remote access support toold such as Beyond Trust.

Essential Functions
  • Utilize a service desk ticketing system, Knowledge Base, and asset management system to keep detailed records of issues and resolutions.
  • Ability to demonstrate their strong understanding of computer systems, networks, and software troubleshooting as they provide solutions to end-user support for clinical and non-clinical hardware and software.
  • Communicate effectively to convey technical concepts to non-technical staff.
  • Support users on site as well as remote, and can effectively communicate over the phone utilizing remote-control tools.
  • Provide support for mobile devices, audio-visual equipment, and printers.
  • Constantly improve processes and procedures in the IT service workflow to deliver the best customer service possible.
  • Perform preventative maintenance on workstations.
  • Add and remove users from computerized systems in accordance with established procedures.
  • Notify the Director of Information Technology or other management as directed, of system security gaps, violations, or operational system critical issues.
  • Maintain current knowledge and skills in emerging desktop support technologies.
  • This position completes account creations and separations, writes and updates Knowledge Base articles, and assists with computer imaging.
  • Mentor and train IT Service Technician team members on operational procedures.
  • Lead the IT New Hire Training course, which instructs new employees on how to perform IT related tasks as part of their daily duties; i.e. how to log onto a computer workstation, the dos and don't of access patient health information (PHI), email etiquette, phishing alertness, how to use our workform management systems, etc.
  • Responsible for properly decomissioning IT hardware that contains or uses PHI.
  • As business needs arise, assist Field Technicians with duties as assigned.
  • Works with IT Asset Coordinator to maintain stock of tools, computers, and other equipment.
  • Builds relationships by following up with users after issues have been resolved to ensure continued resolution.
  • Maintain the confidential nature of matters pertaining to health information management records, company records, policies, customer lists and any other company information.
  • Maintain thorough knowledge of applicable organizational and departmental policies and procedures.
  • Professional, customer service oriented attitude with a strong willingness to learn.
  • Ability to work on site.
  • Engages vendors and other third-parties when necessary for resolving support issues. Refers more complex issues to the IT Service Technician II for any escalation needs.
  • Performs other related duties as assigned.

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