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It Helpdesk Trainee Jobs in Reno, NV (NOW HIRING)

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other ...

Revel Staffing

IT Manager

Reno, NV · On-site

$85 - $120/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Revel Staffing

IT Manager

Reno, NV

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV

$57K - $85K/yr

Additional Position Requirements: IT Help Desk experience is required. Experience in ... For Network Operations and Support positions, this level may be used as either a trainee for the ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

Together, we're driving innovation and helping define the future of the low-voltage linear lighting ... We are looking for an IT Support Specialist to serve as the first line of defense for our employees ...

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

Are you passionate about helping others and looking to grow your career in a supportive, mission ... The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ...

Acro Service Corp.

IT Support Specialist

Carson City, NV · On-site

$22 - $24/hr

Help Desk Service Specialist Duration: 12-month contract Location: Carson City, NV 89712- ONSITE ... Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57K - $85K/yr

Incumbents act as Help Desk Support, establishing and assisting new users of Corrections ... For Network Operations and Support positions, this level may be used as either a trainee for the ...

New Deantronics

IT Specialist - Help Desk

Sparks, NV · On-site

$25 - $28/hr

Description: IT Specialist - Help Desk Location: Sparks, NV Status: Full-Time | Onsite Join New Deantronics! We're seeking a full-time IT Specialist - Help Desk to support our growing team. This role ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

The IT Manager must be service-oriented and a team player who enjoys helping people. This employee is empowered to use their skills and knowledge to solve problems, improve processes, and support ...

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It Helpdesk Trainee information

See Reno, NV salary details

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How much do it helpdesk trainee jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for it helpdesk trainee in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is an IT Helpdesk trainee?

An IT Helpdesk Trainee is an entry-level role responsible for assisting users with technical issues, troubleshooting IT problems, and providing support for hardware, software, and network-related queries. They work under the guidance of senior IT staff to learn about system administration, ticket management, and customer service. This role helps trainees develop technical skills and gain hands-on experience in IT support. Over time, they may progress to higher-level IT support or system administration roles.

What are the typical daily responsibilities of an IT Helpdesk trainee?

As an IT Helpdesk Trainee, your daily responsibilities often include responding to user requests via phone, email, or chat, diagnosing basic technical issues, and escalating more complex problems to senior technicians. You may also help with tasks such as setting up new user accounts, installing software updates, and documenting solutions in a knowledge base. Collaboration is key, as you'll regularly interact with other IT staff to resolve issues and learn on the job. This hands-on experience provides a solid foundation for advancing in IT support roles.

What are the key skills and qualifications needed to thrive in the IT Helpdesk trainee position, and why are they important?

To thrive as an IT Helpdesk Trainee, you need a basic understanding of computer hardware, software, and troubleshooting, often supported by an associate degree or relevant coursework. Familiarity with ticketing systems like ServiceNow, remote desktop tools, and basic network protocols is commonly expected; certifications such as CompTIA A+ can be beneficial. Strong communication, patience, and problem-solving abilities are crucial soft skills for effectively supporting end-users. These skills ensure prompt, accurate technical assistance and a positive experience for both users and the IT team.

What are the most commonly searched types of It Helpdesk jobs in Reno, NV?

The most popular types of It Helpdesk jobs in Reno, NV are:

What are popular job titles related to It Helpdesk Trainee jobs in Reno, NV?

For It Helpdesk Trainee jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching It Helpdesk Trainee jobs in Reno, NV look for?

The top searched job categories for It Helpdesk Trainee jobs in Reno, NV are:

It Helpdesk Trainee jobs near you
Infographic showing various It Helpdesk Trainee job openings in Reno, NV as of July 2026, with employment types broken down into 26% Locum Tenens, 62% Full Time, 8% Part Time, 2% Contract, and 2% Summer. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

IT Support Specialist

Redwood Materials

Mccarran, NV • On-site

Full-time

Re-posted 6 days ago

Redwood Materials rating

7.6

Company rating: 7.6 out of 10

Based on 8 frontline employees who took The Breakroom Quiz

23rd of 92 rated recycling and waste

Job description

Position Summary:

Redwood Materials is seeking an experienced & skilled individual to join the IT/OT Support team for our fast-growing and dynamic environment. The individual in this role will provide support for end-user devices, software, accounts, and workflows. They will work with and receive ticket escalation from their peers on the support team, and they will utilize the IT helpdesk ticketing system for issue intake, documentation, and escalation to other support teams. This role will involve support of employees and devices on-site at multiple facilities, mobile, as well as remote employees who are national and international in a mix of business and industrial settings. Occasional personal vehicle use. May include national and international travel.

Essential Duties and Responsibilities

  • Enterprise endpoint support - laptop and desktop management, domain accounts, software support, printers
  • Manufacturing support - Supervisory Control and Data Acquisition (SCADA) devices, Human-Machine Interfaces (HMIs), process cameras, label printers, barcode scanners.
  • Provision, maintain, and support Windows, MacOS, Linux, iOS, and Android based systems and devices
  • Manufacturing Execution System (MES) Process development & support
  • Thorough troubleshooting, documentation, and resolution of support issues and processes
  • Escalation of trouble tickets to other support teams
  • Utilize the IT Knowledge Base system to define and promote best practices and procedures within the Redwood enterprise IT environment
  • Serve as knowledge lead for enterprise best practices on operational workflows and processes utilizing technology
  • Serve as the lead on enterprise projects involving IT, including construction, equipment moves, and new technology implementations.
  • Configure and define IT services utilizing technologies like Microsoft Active Directory, Group Policies, Microsoft Entra, inventory and warehouse system mobile device and endpoint management, and more.

Skills, Knowledge, and Abilities

  • 1+ years in an enterprise IT Support related role
  • Supporting HMIs, label printers, scanners, and other process support equipment
  • IT Desktop Support, Active Directory, Microsoft Azure, Windows, MacOS, Linux
  • Excellent customer service, attitude, and self-motivation
  • Desire to learn and grow along with the company

What Redwood Materials employees say

Pay

Hours and flexibility

Workplace

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