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Help Desk Tier 1 Jobs in Reno, NV (NOW HIRING)

Trace3

Engineer: Tier 1 (On-site)

Reno, NV · On-site

IEEE 802.1, WAN/LAN, optimization, load balancing, routing, switching, QOS, TCP/IP, P2P, and P2MP ... This role blends active movement with desk-based responsibilities. Candidates should be comfortable ...

State of Nevada (NV)

IT TECHNICIAN 4

Carson City, NV · On-site

$57K - $85K/yr

This position serves as the first tier of support for the NVHA help desk, responding to incoming ... OR one year of relevant experience as an IT Technician III in Nevada State service; OR an ...

SanMar- External

Support Technician II

Sparks, NV · On-site

$22.12/hr

The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center ... What Are We Looking For? * 1-3 years of IT support experience (Service Desk, Help Desk, or Call ...

SanMar-Internal

Support Technician II

Sparks, NV · On-site

$22.12/hr

The Support Tech II, DC provides Tier I and Tier II technical support for the Distribution Center ... What Are We Looking For? * 1-3 years of IT support experience (Service Desk, Help Desk, or Call ...

State of Nevada (NV)

IT TECHNICIAN 3

Carson City, NV · On-site

$53K - $78K/yr

... help desk user support or mainframe and server operations. Incumbents may perform duties associated with one or more IT specialization areas depending on the needs of the agency. Essential ...

Courtyard Reno

Hotel Front Desk/GSA

Reno, NV · On-site

$15.25 - $16.78/hr

Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market ... Guest Relations & Front Desk Operations As the GSA, you blend top-tier guest service with efficient ...

Sandpiper Property Management

Hotel Front Desk/GSA

Reno, NV · On-site

$14.25 - $18/hr

Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market ... Guest Relations & Front Desk Operations As the GSA, you blend top-tier guest service with efficient ...

Echo Reno

Hotel Front Desk/GSA

Reno, NV · On-site

$15.50 - $17.05/hr

Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market ... Guest Relations & Front Desk Operations As the GSA, you blend top-tier guest service with efficient ...

Sandpiper Property Management

Hotel Front Desk/GSA

Sparks, NV · On-site

$14.50 - $18.50/hr

Join Sandpiper Hospitality (SH), one of the fastest-growing companies in the extended stay market ... Guest Relations & Front Desk Operations As the GSA, you blend top-tier guest service with efficient ...

ESA Sparks

Hotel Front Desk/GSA

Sparks, NV · Remote

$16/hr

Join Sandpiper Hospitality (SH) , one of the fastest-growing companies in the extended stay market ... Guest Relations & Front Desk Operations As the GSA, you blend top-tier guest service with efficient ...

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All JobsHelp Desk Tier 1 JobsHelp Desk Tier 1 Jobs in Reno, NV

Help Desk Tier 1 information

See Reno, NV salary details

$12

$23

$33

How much do help desk tier 1 jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for help desk tier 1 in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are some common challenges faced by help desk tier 1 professionals and how can they be managed?

Help Desk Tier 1 professionals often encounter challenges such as managing a high volume of support tickets, troubleshooting a wide range of user issues, and communicating technical solutions to non-technical users. Staying organized and prioritizing tasks is key to handling ticket volume efficiently. Additionally, developing strong communication skills and a patient, customer-focused attitude helps in resolving user concerns effectively. Regular training and collaboration with other IT team members can also improve problem-solving abilities and job satisfaction.

What are the key skills and qualifications needed to thrive as a help desk tier 1?

To thrive as a Help Desk Tier 1 specialist, you need a foundational understanding of computer systems, troubleshooting, and customer service, often supported by a relevant associate degree or technical certifications like CompTIA A+. Familiarity with ticketing systems (such as ServiceNow or Zendesk), remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving skills help you efficiently resolve user issues and provide a positive support experience. These skills and qualities are crucial for ensuring user satisfaction, minimizing downtime, and maintaining smooth IT operations.

What is a help desk tier 1?

Help Desk Tier 1 jobs are entry-level technical support positions responsible for assisting users with basic IT issues and troubleshooting common problems, such as password resets, software installations, and connectivity issues. Tier 1 technicians are typically the first point of contact for customers seeking technical assistance by phone, email, or chat. They gather information, resolve simple technical issues, and escalate more complex problems to higher-level support if needed. This role is essential for ensuring quick response times and maintaining user satisfaction.

What is the difference between Help Desk Tier 1 vs Help Desk Tier 2?

AspectHelp Desk Tier 1Help Desk Tier 2
ResponsibilitiesInitial troubleshooting, basic issue resolution, password resetsAdvanced troubleshooting, complex issue resolution, escalation handling
Skills & CertificationsBasic technical knowledge, customer service skills, CompTIA A+ often preferredDeeper technical skills, certifications like Network+ or Microsoft certifications
Work EnvironmentFrontline support, help desk software, customer interactionSupport escalation, remote troubleshooting, technical analysis

Help Desk Tier 1 staff handle initial customer issues with basic troubleshooting, while Help Desk Tier 2 staff manage more complex problems requiring deeper technical knowledge. Tier 1 focuses on quick resolution and customer service, whereas Tier 2 involves advanced diagnostics and escalation. Both roles are essential in a typical IT support structure and often require similar certifications, but Tier 2 demands more technical expertise.

What are popular job titles related to Help Desk Tier 1 jobs in Reno, NV? For Help Desk Tier 1 jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 1 jobs in Reno, NV look for? The top searched job categories for Help Desk Tier 1 jobs in Reno, NV are:
What cities near Reno, NV are hiring for Help Desk Tier 1 jobs? Cities near Reno, NV with the most Help Desk Tier 1 job openings:
Help Desk Tier 1 jobs near you
Infographic showing various Help Desk Tier 1 job openings in Reno, NV as of August 2026, with employment types broken down into 43% Full Time, and 57% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

IT Help Desk Technician

Future Form Manufacturing

Sparks, NV • On-site

$58K - $68K/yr

Full-time

Posted 11 days ago

Job description

JOB TITLE: IT Help Desk Technician


PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive.


CORE VALUES: The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

  • Help each other succeed
  • Communicate clearly and directly, listen well
  • Encourage teammates
  • Blameless problem solving


HONESTY AND INTEGRITY

  • Honor your commitments
  • Do the right thing
  • Consistent in your attitudes and actions


LEAN

  • Improve processes
  • Open to new ideas
  • Share information, and teach
  • Expose issues

NUMBERS FOCUSED

  • Deliver results
  • Analyze data for improvement
  • Take ownership and accountability
  • Work smarter, not harder


EXCELLENCE

  • Exhibit passion in serving customers
  • Contribute solutions
  • Sense of urgency
  • Be the best at what you do
  • Seek knowledge


FUN

  • Be positive
  • Celebrate achievements
  • Don’t take yourself too seriously


CHARACTERISTIC DUTIES:

Essential
  • Serve as the first point of contact for employee IT support requests via phone, email, and in person.
  • Log, track, and prioritize support tickets through the help desk ticketing system.
  • Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
  • Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
  • Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests
  • Install, update, and configure standard software applications and printers.
  • Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
  • Maintain accurate inventory of IT equipment, supplies, and loaner devices.
  • Provide basic end-user training and how-to guidance on standard software and hardware use.
  • Document recurring issues and solutions to build out the team’s knowledge base.
  • Other duties as assigned

REPORTS TO: Director of Technology


WORKS WITH: Vendors & Future Form Team Members

SAFETY REQUIREMENTS OF POSITION:

Follow all OSHA safety regulations and those set by Future Form Manufacturing

REQUIREMENTS OF POSITION:

Essential

  • High school diploma or equivalent required; associate’s degree in information technology, Computer Science, or a related field preferred.
  • CompTIA A+ certification preferred.
  • 1-2 years of experience in a help desk, technical support, or customer service role.
  • Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.
  • Familiarity with troubleshooting PCs, printers, mobile devices, and basic networking concepts.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to manage multiple support requests and priorities in a fast-paced environment.
  • Experience with a help desk ticketing system a plus.

Beneficial
  • High school graduate plus relevant vocational training (e.g. sheet metal work)
  • Experience in a manufacturing environment
  • Ability to perform basic setups in a variety of departments
  • Ability to read drawings
  • Ability to use precision measuring equipment
  • Ability to create spreadsheets and graphs using Excel or the equivalent
  • Ability to create and file Work documents
  • Additional math skills relating to algebra, geometry and/or trigonometry

PHYSICAL REQUIREMENTS OF POSITION:

Sit 42%, Stand 15%, Walk 23%, Bend 8%, Squat 2%, Lift 5%, Twist 0%, Kneel 3%, Reach Above Shoulder 0%, Climb 0%, Drive 2%, Push/Pull 0%.


Must be able to lift up to 35 pounds on a regular basis. Must have normal vision (with or without corrective lenses) and hearing (with or without corrective hearing aids).


Working Environment: Office environment / Shop environment. Moderate noise level. Exposure to dust, heat and cold.


This position will require drug testing per company policy.