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Help Desk Tier 2 Jobs in Reno, NV (NOW HIRING)

GovCIO

Service Desk Lead

Carson City, NV · On-site

$81K - $120K/yr

Responsibilities The IT Service Desk Lead supports federal customers by managing Tier 1/Tier 2 ... We need great people to help us do great things - for our customers, our culture, and our ability ...

Acro Service Corporation

Be Seen First

Helpdesk Analyst

Carson City, NV · On-site

$22/hr

Job responsibilities Responsible for providing tier-one network and systems support by answering ... Desktop Infrastructure · ITIL · Udemy IT Help Desk Professional Company Description With almost ...

New

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

This is a Level 2 Technical Application Support position, not an IT Help Desk role. Candidates should have experience troubleshooting business applications, analyzing data, and supporting software ...

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

Perform additional IT-related duties as assigned Qualifications * 2+ years of IT support, systems administration, or related technical experience * Experience managing help desk or technical support ...

State of Nevada (NV)

IT TECHNICIAN 5

Carson City, NV · On-site

$62K - $93K/yr

The incumbent will primarily monitor help desk support calls and email requests, ensuring all ... Essential Qualifications Graduation from high school or equivalent education and two years of IT ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Minimum of 2 years previous call center or customer service experience Specific Skills/ Attributes:

The Joint Chiropractic

Front Desk Coordinator

Sparks, NV · On-site

$16.50 - $21.50/hr

The ideal candidate is energetic, sales-driven, highly organized, and passionate about helping ... Associate's degree or higher preferred * 1-2 years of retail sales, customer service, or marketing ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Reno, NV

Help Desk Tier 2 information

See Reno, NV salary details

$12

$23

$33

How much do help desk tier 2 jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for help desk tier 2 in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What are the most commonly searched types of Help Desk Tier 2 jobs in Reno, NV?

The most popular types of Help Desk Tier 2 jobs in Reno, NV are:

What are popular job titles related to Help Desk Tier 2 jobs in Reno, NV?

For Help Desk Tier 2 jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Help Desk Tier 2 jobs in Reno, NV look for?

The top searched job categories for Help Desk Tier 2 jobs in Reno, NV are:

What cities near Reno, NV are hiring for Help Desk Tier 2 jobs?

Cities near Reno, NV with the most Help Desk Tier 2 job openings:

Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

Help Desk Service Specialist

Link Technologies

Carson City, NV

Full-time

Posted 3 days ago

New

Job description

Job Description Link Technologies (LinkTechConsulting.com), a Las Vegas-based IT consulting firm, is currently seeking a Help Desk Service Specialist to join our team. JOB SUMMARY This position will be the first point of contact for IT and is responsible for providing tier 1 hardware and software technical support to internal users, contractors, and vendors. QUALIFICATIONS Solid understanding of Service Desk and Customer Support center operations

Minimum of two (2) years of hands-on experience troubleshooting various hardware and software products, including but not limited to desktops, laptops/tablets, printers, Microsoft Windows, Microsoft Office products, Microsoft Active Directory, wired LAN/WAN, VPN, antivirus, remote access technologies, and mobile devices. Possess a proactive approach with the ability to solve problems. Able to work on multiple projects, activities, and tasks simultaneously.

Possess excellent customer service, interpersonal, and communication skills, including the ability to explain technical information to customers as needed to effectively train or advise them on information technology issues. The ideal candidate should hold one or more of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+ MCSA: Windows 10 MCSE: Desktop Infrastructure ITIL Udemy IT Help Desk Professional Other vendor or vendor-neutral networking certifications may be considered on a case-by-case basis. RESPONSIBILITIES Responsible for providing tier-one network and systems support by answering, responding, and solving customer's technical requests in a non-scripted environment.

Establishing new users including network, email accounts, and maintaining accurate and complete user information in Active Directory. Maintaining service desk request tracking software and utilities, monitoring service desk user support and recording and tracking all service desk activities. Assisting with asset management of computers, peripheral devices, and printers.

Writing customer communications, processes, and other customer-facing documentation. Proactively monitor, analyze, and troubleshoot information technology issues and own, follow-up, and drive problem resolution. Work within an agile project management environment.

Complete assigned work according to the specifications and standards set by the Desktop Support Manager. Link Technologies is an equal opportunity employer. All qualified applicants will receive consideration for employment without discrimination based on race, color, religion, sex, gender identity/expression, sexual orientation, national origin, protected veteran status, disability, or any other factors protected by law.

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