Help Desk Tier 2 Jobs in Reno, NV (NOW HIRING)

Job Description: We're looking for experienced competitive coaches to join our staff! Below you will find job descriptions for both the Tier 2 and Tier 3 roles. Title: Tier 2/3 Coach: Competitive and/or RecreationalReports To: Comp Head Coach/Rec Head CoachDepartment: Comp Coaching/Rec CoachingFLSA Status: Non-ExemptClassification: Part-Time HourlyLocation: Site-Specific Tier 2 Coach Job Description The Why: Mesa Rim’s vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Tier 2 Coaches bring this to life by fostering a passion for climbing in youth athletes and cultivating a motivating and educational practice environment.The How: As a Tier 2 Coach, you are passionate about coaching youth climbers and seek to meaningfully contribute to Mesa Rim’s Coaching Program. You bring coaching proficiency through a variety of coaching experience and understand that climbing progression is a process. You are committed to supporting the growth and progress of youth climbers throughout and are able to provide individualized attention while overseeing a group of dynamic youth climbers. As a Tier 2 Coach, you consistently demonstrate leadership and professionalism, and are a go-to resource for both your fellow coaches and the community. Tier 2 Coaches may be assigned to the Competitive Coaching Department, Recreational Coaching Department, or both, depending on program needs. The What: Tier 2 Coaches (Comp and Rec) inspire a lasting passion for climbing and are responsible for upholding coaching standards, demonstrating professionalism, and supporting Tier 1 Coaches.Fulfill job functions of Tier 1 coachesFollow and hold others accountable to Mesa Rim Programming Procedures and Standards, including consistent adherence to youth protection policiesTeach and reinforce safety and injury-prevention protocols with athletesFacilitate practice flow effectively, managing multiple small groups, practice length, and engagementImplement and adapt age-appropriate training curriculum, observing and responding to athlete needs and adjusting coaching strategies for safety, skill development, and engagementBuild rapport and trust with athletes, motivating and supporting their individual progress and engagementFoster a positive and inclusive environment, promoting respect, collaboration, and sportsmanship among athletesEncourage skill development, self-awareness, and emotional regulation, helping athletes gain confidenceMaintain communication with parents/guardians regarding participation and progressApply critical thinking to assess training effectiveness and athlete outcomes, providing feedback on curriculum and practice design to continually improve the programPossess detailed knowledge of all Mesa Rim offerings (climbing, yoga, fitness, proshop, setting, youth programs, etc.) and share this knowledge with athletes and other guests as appropriateProvide guidance and feedback to new coaches on operating procedures and coaching expectationsServe as Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core ValuesAs delegated, serve as Practice Lead:Liaise with the Front Desk Team to ensure successful check-in for programs; when applicable, demonstrate proficiency in RedPoint, checking in and ringing up customersTake initiative in problem solving and utilize sound judgment; understand when to include management, and in the absence of management, make critical decisions for the well-being of the gym, its users, and staff in such areas as safety and customer service; report to supervisor when program-related discrepancies (attendance, payment, etc.) occur Tier 2 Competitive Coaches cultivate a focused, growth-oriented environment that develops skill, competition readiness, and resilience.Apply advanced understanding of climbing technique and strategy, helping athletes develop and refine skills for competitive performanceMotivate athletes to reach performance goals, fostering focus, discipline, and a growth mindsetObserve and interpret athlete readiness and limits, responding with appropriate coaching strategies to support safe, sustained skill developmentDemonstrate knowledge of USAC competition rules and formats, guiding athletes through them effectivelyRepresent the program to USAC, other gyms, and the climbing community, supporting team growth and retentionMaintain active USA Climbing coach certifications as assigned by Supervisor Tier 2 Recreational Coaches cultivate a fun, supportive environment that builds curiosity, confidence, and a passion for climbing.Use creativity to facilitate dynamic, engaging sessions that inspire fun and sustained interest in climbingModify activities for varying skill levels within the group, ensuring all athletes are appropriately challengedInspire confidence, curiosity, and engagement, helping athletes enjoy the process, explore new challenges, and grow their skills at their own paceFoster emotional growth and teamwork through games, challenges, and collaborative activities Other work-related duties as assigned Hours vary and minimums may be required according to the needs of business operations at each location Must-Haves:All Tier 2 Coaches:Must be at least 18 years of age Must have High School Diploma or equivalentMust contribute to Mesa Rim Climbing Center cultureMust meet qualifications of Tier 1 CoachMust demonstrate a positive attitude and be a team playerMust have a passion for climbing and working with youthMust demonstrate professionalism and reliabilityMust have ability to seek and accept, as well as give, critical feedback in a professional mannerMust demonstrate an inclusive coaching approach that fosters community, builds confidence, and nurtures individual development on and off the wallsMust be flexible and able to work effectively in ambiguous or changing situationsMust be able to communicate effectively with participants, parents, and members of the public on behalf of Mesa RimMust have a drive to grow professionally Must demonstrate patience, empathy, and creativityMust be able to work in an organized and transparent manner Must pass criminal and sex offender background checkMust have previous climbing coaching experience Must have three years climbing experienceTier 2 Competitive Coaches:Must have ability to coach youth athletes who are climbing up to V6 or 5.12dMust have a minimum one year previous climbing coaching experienceMust be able to travel and attend competitions as scheduled Nice-to-Haves:Current First Aid & CPR Certification Experience coaching at championship level USAC events or equivalentProficiency with USA Climbing (USAC) rules and regulations Tier 3 Coach Job Description The Why: Mesa Rim’s vision is to improve the quality of life of our community. We believe that climbing can be transformative and we seek to inspire lifelong climbers who connect with themselves and others. Tier 3 Coaches bring this to life by fostering a passion for climbing in youth athletes and cultivating a motivating and educational practice environment. The How: As a Tier 3 Coach, you are passionate about youth coaching and committed to the success of Mesa Rim's coaching program. With broad experience and exceptional coaching skills, you value individual athlete development, thoughtful group management, and steady program operations. You serve as a trusted resource to the Head Coach, reliably carrying out assigned administrative responsibilities and mentoring Tier 1 and Tier 2 coaches in support of the department’s vision. Dependable, proactive, and professional, you consistently follow through and are a go-to resource for athletes, families, and fellow coaches. Tier 3 Coaches may be assigned to the Competitive Coaching Department, Recreational Coaching Department, or both, depending on program needs. The What: Tier 3 Coaches (Comp and Rec) inspire a lasting passion for climbing and are responsible for upholding coaching standards, mentoring the coaching team, and supporting program leadership.Fulfill job functions of Tier 1 and 2 coachesFoster a positive, inclusive, and respectful coaching environment, championing Mesa Rim Programming Procedures and Standards, including youth protection policies, and modeling professionalism and sportsmanship for athletes and staffLead practices, coordinating multiple groups and supporting coaches to optimize session quality and athlete developmentPromote and model safety and injury-prevention protocols, guiding athletes and staff to maintain a safe training environmentSupport and mentor Tier 1 & 2 coaches, fostering team camaraderie, and providing guidance on coaching strategies, practice management, and athlete engagementAssist supervisor with curriculum development and refinement, ensuring age-appropriate, progressive, and effective training programsProvide guidance in non-straightforward coaching situations, including technical, developmental, or behavioral challengesIn absence of Head Coach serve as a primary contact for sensitive or complex parent/guardian communications, addressing questions or concerns professionallySupport supervisor with program logistics and administrative tasks—such as athlete rosters, scheduling, inventory, Redpoint updates, and team-building events—up to approximately 10% of work timeRecommend specialty coaches, workshops, or enrichment opportunities to enhance program offerings and athlete developmentPossess advanced and detailed knowledge of all Mesa Rim offerings (climbing, yoga, fitness, proshop, setting, youth programs, etc.) and recommend to athletes and other guests as appropriateServe as Mesa Rim cultural example, consistently demonstrating and holding others accountable to Mesa Rim Core ValuesAs delegated, serve as Practice Lead:Liaise with the Front Desk Team to ensure successful check-in for programs; demonstrate advanced knowledge of Redpoint for checking in and ringing up customersWhen needed, lead site closing duties, including but not limited to: properly setting alarm and locking up siteTake initiative in problem solving and utilize sound judgment; understand when to include management, and in the absence of management, make critical decisions for the well-being of the gym, its users, and staff in such areas as safety, money handling, and customer service; report to supervisor when program-related discrepancies (attendance, payment, etc.) occur Tier 3 Competitive Coaches steward a focused, growth-oriented environment that develops skill, competition readiness, and resilience.Demonstrate advanced knowledge of USAC competition rules and strategies, directing athlete preparation and supporting coaches in implementing standardsMaintain active USA Climbing coach certifications as assigned by SupervisorProvide mentorship and support to Tier 1 & 2 competitive coaches on technical instruction, strategy, and athlete developmentEvaluate athlete progress and training outcomes, recommending adjustments to maximize performance and growth Tier 3 Recreational Coaches steward a fun, supportive environment that builds curiosity, confidence, and a passion for climbing.Guide recreational program delivery, ensuring consistency and quality across sessionsSupport and guide Tier 1 & 2 recreational coaches in adapting activities to varying skill levels and maintaining participant engagementDesign or contribute to creative, fun, and engaging activities that foster curiosity, confidence, and enjoymentMonitor social-emotional development and teamwork, providing guidance to coaches for positive group dynamics Other work-related duties as assigned Hours vary and minimums may be required according to the needs of business operations at each location Must-Haves:All Tier 3 Coaches:Must be at least 18 years of age Must have High School Diploma or equivalentMust contribute to Mesa Rim Climbing Center cultureMust meet qualifications of Tier 1 & 2 CoachMust demonstrate a positive attitude and be a team playerMust have a passion for climbing and working with youthMust demonstrate professionalism, reliability, and strong organizational skillsMust have ability to seek and accept, as well as give, critical feedback in a professional mannerMust have three years climbing coaching experience or equivalentMust have four years climbing experienceMust demonstrate excellent communication skills and be customer-service orientedMust be flexible and able to work effectively in ambiguous or changing situationsMust demonstrate an inclusive coaching approach that fosters community, builds confidence, and nurtures individual development on and off the wallsMust demonstrate patience, empathy, and creativityMust be able to communicate effectively with participants, parents, and members of the public on behalf of Mesa RimMust have a drive to grow professionally Must pass criminal and sex offender background checkTier 3 Competitive Coaches:Must have ability to coach youth athletes who are climbing up to V8+ or 5.13a+Must have experience coaching at championship level USAC events or equivalentStrong working knowledge of and ability to interpret and apply USA Climbing (USAC) rules and regulationsMust be able to travel and attend competitions as scheduled Nice-to-Haves:Current First Aid & CPR Certification Experience in Redpoint HQExperience in Google Workspace Get Stoked For Access To:Being part of an amazing team and company culture that focuses on personal and professional growth, authentic communication, and genuine care for one another Mesa Rim membership, access to Mesa Rim classes, pro-deals, and Pro Shop discountsAccess to professional development opportunities and an Employee Assistance ProgramA competitive benefits package, including employer-subsidized medical, dental, and vision insurance, retirement plan with employer-match, as well as a robust Paid Time Off package once employed full-time Physical Demands and Work Environment: