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Help Desk Tier 2 Jobs in Reno, NV (NOW HIRING)

The AMES Companies

System Support Analyst

Reno, NV · On-site

... two hundred years. You can learn more about our history here. Our business lines include Home ... WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team concentrating ...

Switch

Regional Environmental Manager

Sparks, NV · On-site

Your work will support safe, reliable data center operations while helping the business manage ... Support Emergency Planning and Community Right-to-Know Act Tier II and Toxic Release Inventory ...

Switch, Inc.

Regional Environmental Manager

Reno, NV · On-site

Your work will support safe, reliable data center operations while helping the business manage ... Support Emergency Planning and Community Right-to-Know Act Tier II and Toxic Release Inventory ...

Switch

Regional Environmental Manager

Sparks, NV · On-site

Your work will support safe, reliable data center operations while helping the business manage ... Support Emergency Planning and Community Right-to-Know Act Tier II and Toxic Release Inventory ...

City of Reno

Senior Network Analyst

Reno, NV · On-site

$112K - $137K/yr

Coordinate activities with help desk, network services or other information systems groups. Provide ... Two years of increasingly responsible experience in network operating systems at a level comparable ...

City of Reno, NV

Senior Network Analyst

Reno, NV · On-site

$112K - $137K/yr

Coordinate activities with help desk, network services or other information systems groups ... Two years of increasingly responsible experience in network operating systems at a level comparable ...

Urban Air Adventure Parks

Team Member

Reno, NV · On-site

$12.75 - $16/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... two (2) shifts between Friday-Sunday. SKILLS AND QUALIFICATIONS * High-energy individual with ...

Urban Air Adventure Park

Team Member

Reno, NV · On-site

$12.75 - $16/hr

... Court Monitor, Front Desk, Party Host and Café Positions. Applicants MUST have reliable ... two (2) shifts between Friday-Sunday. SKILLS AND QUALIFICATIONS * High-energy individual with ...

Google

Data Center Technician, Operations

Reno, NV · On-site

Completion of the online Google IT Support Professional Certificate program. * 2 years of ... Engineer, Help Desk Technician, etc.). * Experience working within a data center or network ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Reno, NV

Help Desk Tier 2 information

See Reno, NV salary details

$12

$23

$33

How much do help desk tier 2 jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk tier 2 in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the most commonly searched types of Help Desk Tier 2 jobs in Reno, NV? The most popular types of Help Desk Tier 2 jobs in Reno, NV are:
What are popular job titles related to Help Desk Tier 2 jobs in Reno, NV? For Help Desk Tier 2 jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Reno, NV look for? The top searched job categories for Help Desk Tier 2 jobs in Reno, NV are:
What cities near Reno, NV are hiring for Help Desk Tier 2 jobs? Cities near Reno, NV with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

Field Technician I - (Kiosk and Hardware Support) - Reno

Caesars Entertainment

Reno, NV • On-site

$19.75 - $27/hr

Full-time

Re-posted 8 days ago

Caesars Entertainment rating

6.4

Company rating: 6.4 out of 10

Based on 254 frontline employees who took The Breakroom Quiz

108th of 163 rated casinos

Job description


Caesars is seeking a Field Technician I to join our Do you like to solve technology puzzles? Would you like On The Job Training to be able to do so? In the role of Field Technician I, you will be responsible for responding to and resolving technical issues at partner properties. You will respond to service calls and travel to various properties to repair or inspect equipment to help prevent potential problems.
This is a 100% on site, regional travel-based position requiring daily driving between properties and performing hands on installation and repair of kiosk and sportsbook equipment. This is not a remote or help desk role.
Responsibilities
  • Provide technical assistance to William Hill and Caesars Sportsbook partner properties
  • Respond to service calls in a timely manner, updating tickets, liaising with Software Support/dispatch on progress
  • Travel to and from partner properties to identify, resolve or repair hardware/software problems
  • Maintain and troubleshoot network and/or physical problems with our systems
  • Install hardware/software following our design or installation specifications
  • Proactively inspect equipment to help prevent future service calls
  • Identify recurring issues, document, and report to the Software Support team for testing
  • Explain and train software application procedures/instructions to sportsbook personnel
  • Train and assist lower-level staff with installation and maintenance requirements.
  • Perform other duties as required

Qualifications
  • 2 Years of service as a technician (casino/computer tech) or equivalent education.
  • Experience working with hand and power tools. Knowledge of network testing equipment.
  • Knowledge of Windows-based computers and basic ISP knowledge
  • Ability to work on your own, follow directions and complete assigned projects in a timely manner.
  • The ability to conduct yourself in a professional manner towards other staff and our customers. Free of conflicts regarding subjective opinions or interests.
  • The ability to obtain and maintain any required gaming licenses

Additional Requirements:
  • Must be able to lift, carry, pull, push 100lbs.
  • Must be able to twist, bend, reach, climb, squat or stoop with no significant boundaries.
  • Must be able to stand for extended periods of time
  • Must be able to write for extended periods of time
  • The position requires a significant amount of driving. Enjoying driving would be helpful.
  • Must be 21 years old with a valid driving license and clean driving record
  • The successful applicant may be exposed to sounds at 90 decibels
  • The successful applicant may be exposed to a smoke-filled environment
  • You must successfully complete a background and drug screen

About Us
At Caesars Digital, We Don't Just Play the Game - We Set the Standard.
As a proud part of Caesars Entertainment, the world's premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence.
We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers.
From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we're building something extraordinary. And we want you to be part of it.
Ready to make your mark on the Empire?
Explore our open roles and discover how you can help shape the future of gaming.
Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.

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