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Help Desk Tier 2 Jobs in Reno, NV (NOW HIRING)

Dave & Buster's, Inc.

Host / Front Desk

Reno, NV · On-site

$14 - $18.75/hr

No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

Dave & Buster

Host / Front Desk

Reno, NV · On-site

$14 - $18.75/hr

No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules ... Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.

European Wax Center

Front Desk Sales Associate

Reno, NV · On-site

$13/hr

You'll educate guests on our services and products, keep the front desk running smoothly, and help ... Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside. * Step ...

European Wax Center

Front Desk Sales Associate

Reno, NV · On-site

$13 - $20/hr

You'll educate guests on our services and products, keep the front desk running smoothly, and help ... Step 2 - Experience the Center: Come in as a guest. See what we're about from the inside.Step 3 - ...

Holiday Inn Express Carson

Front Desk Agent

Carson City, NV · On-site

$14 - $17.75/hr

Front Office Hotel Level: 1,2,3,4,5 Reports to: Front Office Manager What is the job? The moment a ... Help them with anything from bill issues to local knowledge, and loop in management when necessary

Holiday Inn Express Carson

Front Desk Agent

Carson City, NV · On-site

$15.50 - $16/hr

Front OfficeHotel Level:1,2,3,4,5Reports to:Front Office ManagerWhat is the job?The moment a guest ... Help them with anything from bill issues to local knowledge, and loop in management when necessary ...

Truckee Gaming LLC

IT Support II

Verdi, NV · On-site

$21.50 - $29.50/hr

Help Desk phone and email support, answer questions and offer assistance to provide user ... Education/Experience * 2-4 years experience related to Helpdesk, or other technical job-related ...

Hamilton Company

IT Support Specialist

Reno, NV · On-site

Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile devices, and peripherals ... helpdesk) role preferred. * Stable work history and employment background. * CompTIA, A ...

Carrington

Mortgage Wire Desk, II Analyst

Carson City, NV · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Ames True Temper

System Support Analyst

Reno, NV · On-site

... two hundred years. You can learn more about our history here. Our business lines include Home ... WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team concentrating ...

Bombora

IT Manager

Reno, NV · Hybrid

$130K - $150K/yr

Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ... Security & Compliance (SOC 2): Partner with engineering to enforce endpoint security (MFA, patch ...

Bombora

IT Manager

Reno, NV · On-site

$130K - $150K/yr

Ensure the internal Help Desk consistently meets or exceeds defined SLAs. Core Operations ... Security & Compliance (SOC 2): Partner with engineering to enforce endpoint security (MFA, patch ...

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All JobsHelp Desk Tier 2 JobsHelp Desk Tier 2 Jobs in Reno, NV

Help Desk Tier 2 information

See Reno, NV salary details

$12

$23

$33

How much do help desk tier 2 jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for help desk tier 2 in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive in the Help Desk Tier 2 position, and why are they important?

To thrive as a Help Desk Tier 2, you need advanced troubleshooting abilities, a solid understanding of operating systems and networks, and typically a degree in IT or relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and Active Directory is often required to resolve escalated technical issues efficiently. Strong communication skills, patience, and a customer-focused mindset are valuable soft skills for this role. These skills are vital for effectively resolving complex problems, ensuring user satisfaction, and providing critical support to keep business technology running smoothly.

What is a Help Desk Tier 2?

A Help Desk Tier 2 job involves providing advanced technical support for IT-related issues that Tier 1 cannot resolve. Tier 2 technicians troubleshoot complex problems, assist with software and hardware issues, and may escalate unresolved cases to Tier 3. They communicate with end users, document solutions, and often have a deeper understanding of network systems and applications. Strong problem-solving skills and technical expertise are essential for this role.

What are the typical day-to-day responsibilities of a Help Desk Tier 2?

A Help Desk Tier 2 technician typically handles more complex technical issues that have been escalated from Tier 1, including troubleshooting software, hardware, and network problems. Daily tasks often involve communicating with users to diagnose issues, working within ticketing systems to track progress, and coordinating with other IT staff or vendors for resolution. You may also help implement solutions, document fixes, and sometimes assist with user training. This role usually operates in a collaborative environment, maintaining close communication with both end-users and other technical teams to ensure seamless IT support.

What are the most commonly searched types of Help Desk Tier 2 jobs in Reno, NV? The most popular types of Help Desk Tier 2 jobs in Reno, NV are:
What are popular job titles related to Help Desk Tier 2 jobs in Reno, NV? For Help Desk Tier 2 jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Tier 2 jobs in Reno, NV look for? The top searched job categories for Help Desk Tier 2 jobs in Reno, NV are:
What cities near Reno, NV are hiring for Help Desk Tier 2 jobs? Cities near Reno, NV with the most Help Desk Tier 2 job openings:
Help Desk Tier 2 jobs near you
Infographic showing various Help Desk Tier 2 job openings in Reno, NV as of August 2026, with employment types broken down into 100% Full Time. Highlights an 83% In-person, and 17% Remote job distribution, with an average salary of $48,013 per year, or $23.1 per hour.

Host / Front Desk

Dave & Buster's, Inc.

Reno, NV • On-site

$14 - $18.75/hr

Part-time

Medical, Dental, Vision, Retirement

Re-posted 17 days ago

Dave & Buster's rating

5.8

Company rating: 5.8 out of 10

Based on 252 frontline employees who took The Breakroom Quiz

52nd of 88 rated restaurants

Job description

Job Description:
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs. Plus, your co-workers are awesome!
Dave & Buster's offers an attractive benefits package for many positions, including medical, dental, vision, 401K, FREE GAMES and more.
POSITION SNAPSHOT: Our front desk and host position ensures Guests' initial impressions with Dave & Buster's are positive and welcoming. The front desk/host positions require a strong communicator who will guide our Guests through their retail, game rental and dining experiences.
NITTY GRITTY DETAILS:
  • Delivers an unparalleled Guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun.
  • Acts as ambassador to the building, greeting Guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones. Smiles and greets Guests upon entering.
  • Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action.
  • Bids farewell to Guests leaving. Ensures everything was satisfactory and invites Guests to return.
  • Prepares for the shift by ensuring area is stocked with supplies: menus, silverware, Power cards, gift cards etc.
  • Reviews the cleanliness and organization of the Front Desk and Host station.
  • Ensures all menus are stocked and properly cleaned and maintained.
  • Checks for restocking of necessary supplies.
  • Brings all areas up to standard.
  • Discusses problem areas with Manager
  • Conducts merchandise inventory during and after shift, if applicable.
  • Maintains a favorable working relationship with all other company Team Members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum Team Member morale, productivity and efficiency/effectiveness.
  • Notifies Manager of any Guest that is perceived to be unhappy.
  • Assists other Team Members as needed or as business dictates
  • Drives table turn timing by scouting open tables, bussing and cleaning tables as necessary.
  • Rotates seating appropriately following guidelines to ensure fairness and balance in the dining areas.
  • Manages flow from the front doors, efficiently helping Guests with needs and directing as needed.
  • Manages wait times and communicates information as needed to Guests, Team Members, and Managers.
  • Delivers silverware as Guests are seated.
  • Makes timely and accurate calculations of bill transactions.
  • Greets and assists Guests efficiently and with a smile while processing transactions.
  • Is responsible for the reconciliation of any monies from their banks.
  • Completes "To Go" order transactions for Guests and ensures accuracy.
  • Sells merchandise from the Front Desk, if applicable.
  • Must be friendly and able to smile frequently.
  • Restaurant, retail, or cashier experience preferred, but not required.
  • Employee needs to be able to communicate effectively with multiple Guests while generating enthusiasm for D&B.
  • Is dressed in accordance with dress guidelines, looking neat, clean, and professional at all times.
  • Must demonstrate ability to read and communicate in English.
  • Must be able to articulate clear greetings, requests for assistance, and farewells to Guests.
  • Must be skilled at calmly responding to dis-satisfied Guests and calling issues to Manager's attention.
  • Must be at least 18 years of age.

Requirements
STUFF OUR ATTORNEYS MAKE US WRITE:
The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this position, the Team Member will regularly be required to:
  • Work days, nights, and/or weekends as required.
  • Work in noisy, fast paced environment with distracting conditions.
  • Read and write handwritten notes.
  • Lift and carry up to 30 pounds.
  • Move about facility and stand for long periods of time.
  • Walk or stand 100% of shift.
  • Reach, bend, and stoop frequently.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.
As an equal opportunity employer, Dave & Buster's is dedicated to our policy of nondiscrimination in all aspects of employment, and we comply with all Federal, State and Local laws regarding nondiscrimination.
Salary Range:
12
14
We are an equal opportunity employer and participate in E-Verify in states where required.

What Dave & Buster's employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Dave & Buster's logo

About Dave & Buster's

Sourced by ZipRecruiter

Dave & Buster's, based in Coppell, Texas, US, is a nationally renowned entity in the hospitality and events industry with a primary focus on providing a unique entertainment and dining experience. The company's official website is daveandbusters.com. They offer a wide array of products and services ranging from video arcade games and billiard tables to an extensive food and beverage menu. Founded in the 1980s, by David Corriveau and James "Buster" Corley, Dave & Buster's initially started as two separate establishments, a bar and an arcade, that eventually merged into one fun-filled entity

Industry

Amusement, gambling, and recreation

Company size

10,000+ Employees

Headquarters location

Coppell, TX, US

Year founded

1982

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