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Entry Level Help Desk Support Jobs in Reno, NV (NOW HIRING)

Averro

Help Desk Specialist

Carson City, NV · On-site

ROLE & RESPONSIBILITIES We are seeking a Help Desk Specialist for a state transportation agency which would be a great opportunity for someone with experience in IT support operations and technical ...

Acro Service Corporation

Be Seen First

Helpdesk Analyst

Carson City, NV · On-site

$22/hr

QUALIFICATIONS Solid knowledge of Service Desk and Customer Support center operations. Minimum of ... Desktop Infrastructure · ITIL · Udemy IT Help Desk Professional Company Description With almost ...

Acro Service Corp.

IT Support Specialist

Carson City, NV · On-site

$22 - $24/hr

Help Desk Service Specialist Duration: 12-month contract Location: Carson City, NV 89712- ONSITE ... Responsible for providing tier-one network and systems support by answering, responding, and ...

New

Northern Nevada HOPES

IT Support Tech

Reno, NV · On-site

$25.30 - $31.62/hr

The IT Support Technician serves as the primary point for frontline IT support, troubleshooting and ... This role manages user accounts and access, images and deploys devices, maintains help desk ...

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

Ames True Temper

System Support Analyst

Reno, NV · On-site

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and ...

The AMES Companies

System Support Analyst

Reno, NV · On-site

WHAT YOU WILL DO As the System Support Analyst, you will be part of a help desk team. You will work on ServiceNow request tickets and incidents. There will be a concentration of handling network and ...

Elemental Brands

IT Support Specialist

Reno, NV

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Elemental LED, Inc.

IT Support Specialist

Reno, NV

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Elemental Brands

IT Support Specialist

Reno, NV · On-site

We are looking for an IT Support Specialist to serve as the first line of defense for our employees ... Utilize help desk tracking software to log requests, monitor trends, and present recommendations or ...

Gravity Haus

Front Desk Supervisor

Truckee, CA

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Support pre-arrival planning and communications to personalize each visit. * Help resolve escalated ...

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Entry Level Help Desk Support information

See Reno, NV salary details

$10

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$33

How much do entry level help desk support jobs pay per hour?

As of Aug 27, 2026, the average hourly pay for entry level help desk support in Reno, NV is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.03 per hour, depending on experience, location, and employer.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are popular job titles related to Entry Level Help Desk Support jobs in Reno, NV?

For Entry Level Help Desk Support jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Entry Level Help Desk Support jobs in Reno, NV look for?

The top searched job categories for Entry Level Help Desk Support jobs in Reno, NV are:

What cities near Reno, NV are hiring for Entry Level Help Desk Support jobs?

Cities near Reno, NV with the most Entry Level Help Desk Support job openings:

Entry Level Help Desk Support jobs near you

Help Desk Specialist

Carson City, NV • On-site

Averro
Recruiting and Staffing Services • 51 - 200 employees
Learn more about Averroexternal

Other

Medical, Dental, Vision, Retirement, PTO

Posted 5 days ago

Job description

Benefits: Medical, Dental, and Vision insurance, 401k, sick leave, and employee assistance program. Depending on your package selection, Averro offers PTO, paid holidays, and legal insurance.
ROLE & RESPONSIBILITIES
We are seeking a Help Desk Specialist for a state transportation agency which would be a great opportunity for someone with experience in IT support operations and technical troubleshooting looking to further their career in information technology services.
• Provide tier-one technical support for hardware, software, and customer-reported IT issues in a non-scripted environment
• Establish new user accounts and manage Active Directory configurations, email setup, and user information accuracy
• Monitor and maintain Service Desk request tracking software and document all support activities and resolutions
• Manage IT asset inventory including computers, peripherals, and printers
• Proactively identify, troubleshoot, and drive resolution of IT problems while working collaboratively in an Agile environment
ESSENTIAL QUALIFICATIONS
• Minimum 2 years of hands-on IT support experience troubleshooting hardware (desktops, laptops, printers) and software (Windows, Microsoft Office, Active Directory, networking, VPN)
• Excellent customer service and communication skills with ability to explain technical concepts clearly to end users
• CompTIA A+, Network+, or equivalent IT certification required or strongly preferred
WHY AVERRO?
Averro is a veteran-owned staffing and solutions firm connecting top talent with cutting-edge companies. With 20+ years of experience and industry-specialized recruiters in your corner, we''re here to propel your career forward.
Averro is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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