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Entry Level Help Desk Support Jobs in Reno, NV (NOW HIRING)

State of Nevada (NV)

IT TECHNICIAN 3

Carson City, NV

$53K - $78K/yr

Help Desk Support: Detailed knowledge of: computer hardware, software, peripherals, and current computer technology and trends; help desk applications as used for change/problem management. Working ...

New

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service Team.?? * Researching, responding, and providing a resolution, within the appropriate timeframe, to ...

Revel Staffing

IT Manager

Reno, NV · On-site

$95K - $125K/hr

This role is responsible for managing the IT help desk, maintaining systems and documentation, supporting users across departments, and improving service delivery through automation and AI-enabled ...

SanMar- External

Support Technician II

Sparks, NV · On-site

$22.12/hr

What Are We Looking For? * 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent education/training * Experience troubleshooting PC hardware and software issues.

SanMar-Internal

Support Technician II

Sparks, NV · On-site

$22.12/hr

What Are We Looking For? * 1-3 years of IT support experience (Service Desk, Help Desk, or Call Center) or equivalent education/training * Experience troubleshooting PC hardware and software issues.

Gravity Haus

Front Desk Supervisor

Truckee, CA

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Support pre-arrival planning and communications to personalize each visit. * Help resolve escalated ...

Gravity Haus

Front Desk Supervisor

Truckee, CA · On-site

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Support pre-arrival planning and communications to personalize each visit. * Help resolve escalated ...

Gravity Haus Inc

Front Desk Supervisor

Truckee, CA · On-site

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Support pre-arrival planning and communications to personalize each visit. * Help resolve escalated ...

Gravity Haus Inc

Front Desk Supervisor

Truckee, CA · On-site

$25 - $28/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Support pre-arrival planning and communications to personalize each visit. * Help resolve escalated ...

Gravity Haus

Front Desk Supervisor

Truckee, CA · On-site

$19.50 - $25.25/hr

Support daily front desk operations including check-in/out, key creation, room assignments, and ... Support pre-arrival planning and communications to personalize each visit. * Help resolve escalated ...

Absolute Dental

Front Desk Receptionist

Reno, NV · On-site

$15 - $17/hr

Reno Sparks Carson City Minden If you enjoy helping patients, staying organized, and being the ... patient-focused Support smooth day-to-day office operations What We're Looking For Dental or ...

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Entry Level Help Desk Support information

See Reno, NV salary details

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$33

How much do entry level help desk support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for entry level help desk support in Reno, NV is $20.78, according to ZipRecruiter salary data. Most workers in this role earn between $17.50 and $23.03 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Help Desk Support vs Technical Support Specialist?

AspectEntry Level Help Desk SupportTechnical Support Specialist
Required CertificationsCompTIA A+ often preferredCompTIA A+ or Network+ common
Work EnvironmentHelp desk, call centers, on-site supportCustomer sites, remote support, call centers
Industry UsageIT, tech companies, small businessesIT, telecommunications, software firms
Common Search IntentEntry level support roles, troubleshooting basicsTechnical troubleshooting, advanced support tasks

Entry Level Help Desk Support typically involves basic troubleshooting, customer service, and hardware/software support in help desk environments. Technical Support Specialist roles often require more technical knowledge and may involve resolving more complex issues. Both roles share certifications like CompTIA A+ and are common in IT industries, but the Technical Support Specialist usually handles more advanced problems.

What are the key skills and qualifications needed to thrive as an entry level help desk support?

To thrive as an Entry Level Help Desk Support, you need a solid understanding of basic computer systems, troubleshooting techniques, and often a relevant associate degree or technical certification such as CompTIA A+. Familiarity with ticketing systems, remote desktop tools, and common operating systems like Windows and macOS is typically required. Strong communication, patience, and problem-solving skills set standout candidates apart in this customer-facing role. These skills and qualifications ensure efficient resolution of technical issues, positive user experiences, and reliable IT support within organizations.

What is an entry level help desk support?

Entry Level Help Desk Support roles are positions in IT departments where individuals provide first-line technical assistance to users experiencing computer or software issues. These professionals help troubleshoot problems, answer questions, and sometimes escalate more complex issues to higher-level support. They often work via phone, email, or chat, and are essential for maintaining smooth technology operations in organizations. This is a common starting point for pursuing a career in information technology.

What are some common challenges faced by entry level help desk support professionals, and how can they be managed?

Entry level help desk support professionals often encounter challenges such as handling a high volume of support tickets, troubleshooting unfamiliar technical issues, and communicating effectively with users who have varying levels of technical knowledge. To manage these challenges, it's important to prioritize tasks, make use of internal knowledge bases and resources, and develop strong interpersonal skills. Regular feedback from more experienced team members and ongoing training can also help new help desk professionals build confidence and improve their problem-solving abilities.
What are popular job titles related to Entry Level Help Desk Support jobs in Reno, NV? For Entry Level Help Desk Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Entry Level Help Desk Support jobs in Reno, NV look for? The top searched job categories for Entry Level Help Desk Support jobs in Reno, NV are:
What cities near Reno, NV are hiring for Entry Level Help Desk Support jobs? Cities near Reno, NV with the most Entry Level Help Desk Support job openings:
Entry Level Help Desk Support jobs near you

IT Help Desk Technician

Future Form Manufacturing

Sparks, NV • On-site

$58K - $68K/yr

Full-time

Posted 8 days ago

Job description

JOB TITLE: IT Help Desk Technician


PRIMARY RESPONSIBILITY: The IT Help Desk Technician will serve as the first point of contact for employee IT support, handling the day-to-day workload of troubleshooting, resolving, and escalating basic hardware, software, and access issues to keep team members productive.


CORE VALUES: The following list of Core Values and Behaviors are necessary to meet the minimum requirements:

TEAMWORK

  • Help each other succeed
  • Communicate clearly and directly, listen well
  • Encourage teammates
  • Blameless problem solving


HONESTY AND INTEGRITY

  • Honor your commitments
  • Do the right thing
  • Consistent in your attitudes and actions


LEAN

  • Improve processes
  • Open to new ideas
  • Share information, and teach
  • Expose issues

NUMBERS FOCUSED

  • Deliver results
  • Analyze data for improvement
  • Take ownership and accountability
  • Work smarter, not harder


EXCELLENCE

  • Exhibit passion in serving customers
  • Contribute solutions
  • Sense of urgency
  • Be the best at what you do
  • Seek knowledge


FUN

  • Be positive
  • Celebrate achievements
  • Don’t take yourself too seriously


CHARACTERISTIC DUTIES:

Essential
  • Serve as the first point of contact for employee IT support requests via phone, email, and in person.
  • Log, track, and prioritize support tickets through the help desk ticketing system.
  • Troubleshoot and resolve basic hardware, software, and connectivity issues for end users.
  • Set up, configure, and deploy workstations, laptops, monitors, and peripherals for new-hire onboarding and existing employees, coordinating with HR on start dates and equipment needs.
  • Provision and deprovision of user accounts and system access for onboarding, transfers, and offboarding, in coordination with HR; manage routine password resets and access requests
  • Install, update, and configure standard software applications and printers.
  • Escalate complex or unresolved technical issues to the IT Integration Specialist or appropriate IT staff.
  • Maintain accurate inventory of IT equipment, supplies, and loaner devices.
  • Provide basic end-user training and how-to guidance on standard software and hardware use.
  • Document recurring issues and solutions to build out the team’s knowledge base.
  • Other duties as assigned

REPORTS TO: Director of Technology


WORKS WITH: Vendors & Future Form Team Members

SAFETY REQUIREMENTS OF POSITION:

Follow all OSHA safety regulations and those set by Future Form Manufacturing

REQUIREMENTS OF POSITION:

Essential

  • High school diploma or equivalent required; associate’s degree in information technology, Computer Science, or a related field preferred.
  • CompTIA A+ certification preferred.
  • 1-2 years of experience in a help desk, technical support, or customer service role.
  • Solid working knowledge of Windows and Mac OS, Microsoft Office 365, and common business applications.
  • Familiarity with troubleshooting PCs, printers, mobile devices, and basic networking concepts.
  • Strong customer service, communication, and problem-solving skills.
  • Ability to manage multiple support requests and priorities in a fast-paced environment.
  • Experience with a help desk ticketing system a plus.

Beneficial
  • High school graduate plus relevant vocational training (e.g. sheet metal work)
  • Experience in a manufacturing environment
  • Ability to perform basic setups in a variety of departments
  • Ability to read drawings
  • Ability to use precision measuring equipment
  • Ability to create spreadsheets and graphs using Excel or the equivalent
  • Ability to create and file Work documents
  • Additional math skills relating to algebra, geometry and/or trigonometry

PHYSICAL REQUIREMENTS OF POSITION:

Sit 42%, Stand 15%, Walk 23%, Bend 8%, Squat 2%, Lift 5%, Twist 0%, Kneel 3%, Reach Above Shoulder 0%, Climb 0%, Drive 2%, Push/Pull 0%.


Must be able to lift up to 35 pounds on a regular basis. Must have normal vision (with or without corrective lenses) and hearing (with or without corrective hearing aids).


Working Environment: Office environment / Shop environment. Moderate noise level. Exposure to dust, heat and cold.


This position will require drug testing per company policy.