2

Remote Level 2 It Support Jobs in Reno, NV (NOW HIRING)

This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ... supporting Incident, Problem, and Change Management, and other established ITSM functions in ...

New

This is a remote position. Essential Duties and Responsibilities: - Perform day-to-day operational ... supporting Incident, Problem, and Change Management, and other established ITSM functions in ...

New

IT Project Manager

Carson City, NV · Remote

$96K - $114K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

IT Project Manager

Sparks, NV · Remote

$100K - $119K/yr

... support our mission-critical NYSOH Program. The IT Project Manager will be instrumental in ... This is a remote position. Essential Duties and Responsibilities: * Serve as the point of contact ...

Proactively support integration and application needs to deliver the strategic initiatives ... Experience developing highperforming teams * 10+ years of programming experience * 2+ years of ...

Proactively support integration and application needs to deliver the strategic initiatives ... Experience developing highperforming teams * 10+ years of programming experience * 2+ years of ...

Proactively support integration and application needs to deliver the strategic initiatives ... Experience developing highperforming teams * 10+ years of programming experience * 2+ years of ...

This is a remote position. The Mid-level System Administrator will be supporting Identity ... Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6 Job ...

This is a remote position. The Mid-level System Administrator will be supporting Identity ... Maximus TCS (Technology and Consulting Services) Internal Job Profile Code: TCS219, T3, Band 6 Job ...

CompTIA A+ Tutor

Reno, NV · Remote

$25 - $40/hr

... Core 2 examinations. Ability to explain hardware components, networking protocols, and troubleshooting steps while preparing candidates for CompTIA A+ certification and IT support careers.

Collaborate with cross-functional teams, including IT support, system administrators, and security professionals. * Participate in project planning and coordination to ensure successful ...

Remote - Nationwide, United States Why WWT? At World Wide Technology, we work together to make a ... Support high-volume and low-complexity engagements independently. This position is remote. Video ...

next page

Showing results 1-20

Remote Level 2 It Support information

See Reno, NV salary details

$14

$27

$45

How much do remote level 2 it support jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for remote level 2 it support in Reno, NV is $27.97, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $31.39 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Remote Level 2 IT Support specialist, and why are they important?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What are some common challenges faced by Remote Level 2 IT Support professionals, and how can they effectively address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What are Remote Level 2 IT Support roles?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Reno, NV? For Remote Level 2 It Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Remote Level 2 It Support jobs in Reno, NV look for? The top searched job categories for Remote Level 2 It Support jobs in Reno, NV are:
SENIOR IT BUSINESS ANALYST

SENIOR IT BUSINESS ANALYST

State of Nevada (NV)

Carson City, NV • On-site, Remote

$67K - $100K/yr

Full-time

Posted 12 days ago


State Of Nevada rating

7.1

Company rating: 7.1 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

38th of 50 rated states


Job description

***THIS RECRUITMENT MAY CLOSE WITHOUT FURTHER NOTICE DEPENDING ON THE NUMBER OF APPLICATIONS RECEIVED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE*** Job Summary The Nevada Department of Transportation is recruiting for a Senior IT Business Analyst in Carson City, NV. The incumbent will serve as the liaison between business units and the M365/Data Management teams, this position drives operational excellence by analyzing business processes, supporting data-driven reporting, and implementing M365 automation and collaboration solutions.

The incumbent will contribute to business modernization initiatives using Microsoft 365 technologies including Teams, SharePoint Online, Power Platform, OneDrive, Forms, and other enterprise collaboration services. This role works closely with the M365 Team, business stakeholders, technical staff, and vendors to support enterprise collaboration tools, enhance business operations, and implement process automation. The position also participates in Agile project activities such as business process analysis, backlog management, requirements gathering, user story development, workflow documentation, testing coordination, training support, and solution implementation.***Applicants must be authorized to work for ANY employer in the U.S, we are unable to sponsor or take over sponsorship of an employment Visa at this time

Please note that this position is on-site and does not offer remote work options. The Job Duties section listed in this announcement reflects the Statewide Class Specifications for all positions and do not fully correlate with the specific duties of this position***. Information Technology (IT) Business Analysts document, analyze, and recommend technical solutions to problems and participate in implementing, supporting, and documenting changes that lead to an improved operating environment.

Essential Qualifications Two or more years of applicable experience as described in the job duties and graduation from high school or equivalent education. Job Duties Apply recognized data processing concepts to business process plans and analyses. Develop work and/or data flow diagrams that illustrate and describe functional processes of the system.

Document business and functional requirements for proposed projects. Review and document test results to assess the accuracy and completeness of application code. Monitor quality assurance.

Research and evaluate computer hardware and software needs. Analyze business processes, propose improvements, and identify work processes that may be automated. Define potential benefits of proposed systems or deficiencies to be corrected in the existing system.

Define and document data definitions and relationships to be used in the foundation of systems development. Develop procedural alternatives in the absence of properly operating software. Consult with stakeholders to determine business function and end-user requirements.

Conduct alternative analyses and develop written requirements for proposed systems and applications. Train individuals in the use of the system and system software. Test systems functionality by preparing test plans and participating in quality assurance.

Initiate system work requests. Develop bridging specifications to program areas that interact with processes and output. Consult with programmers regarding the technical requirements, logic, and deficiencies of programs.

Participate in recommending and justifying resource allocations and expenditure decisions. Assist in procedure development, evaluation, preparation, and modification. Develop transition plans.

Participate in training development and presentation. Review, analyze, and interpret the effects of federal and State laws, regulations, and agency policies. Write technical requirements for grant proposals.

Prepare documentation for the computer system manual. Perform related duties as assigned. Knowledge, Skills, and Abilities This job specification lists the major knowledge, skills and abilities of the job and is not all inclusive.

Incumbent(s) will be expected to have knowledge, skills and abilities from a previous level. Knowledge of: Agency policies and procedures related to the program area; automated systems logic; data processing concepts including general database, system security, data communication, and multiple platform strengths and weaknesses; accepted practices and methods used in designing program reviews and evaluations; formal systems design methodologies. Ability to: Coordinate the exchange of information and opinions with others to formulate policy and procedures.

Recruiter Contact Information: Clark Mandichak - clarkmandichak@admin.nv.gov The State of Nevada is an equal opportunity employer dedicated to building diverse, inclusive, and innovative work environments with employees who reflect our communities and enthusiastically serve them. All applicants are considered without regard to race, color, national origin, religion or belief, age, disability, sex, sexual orientation, gender identity or expression, pregnancy, domestic partnership, genetic information (GINA), or compensation and/or wages. Please send direct Inquiries or correspondence to the recruiter listed on this announcement.


What State Of Nevada employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom


State of Nevada logo

About State of Nevada

Sourced by ZipRecruiter

The State of Nevada isn't a company in the traditional sense, but rather a governing body that manages and directs the operations of the state of Nevada. Its headquarters are located in Carson City, NV, United States. The organisation is engaged in various sectors like education, transportation, business and industry, health and human services, conservation and natural resources, and many more. It is responsible for implementing and maintaining the law and order of the state, in addition to providing essential services to its residents.

Industry

Health care and social assistance

Company size

501 - 1,000 Employees

Headquarters location

Carson City, NV, US

Year founded

1864