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Remote Level 2 It Support Jobs in Reno, NV (NOW HIRING)

HOPCo

Coder II - Remote

Reno, NV · On-site +1

$18.75 - $25/hr

Provides education and support to clinical areas regarding appropriate documentation and coding of ... Accredited by the American Health Information Management Association (CCS-P) or the American ...

Carson Tahoe Health

CODING DIAGNOSTICIAN

Carson City, NV · On-site +1

$18.25 - $24.50/hr

Two years of previous experience auditing of outpatient accounts Preferred ... Associate's degree at a minimum in Health Information Technology from an accredited program or ...

Switch

Senior Data Center Quality Engineer

Sparks, NV · On-site +1

$88K - $120K/yr

Lead execution of site-level quality programs for assigned projects * Conduct site walks ... remote, we offer the technology and support to keep teams connected and productive * Career ...

Varsity Tutors

COMLEX Tutor

Reno, NV · Remote

$18 - $40/hr

... Level 2-PE formats. Ability to explain osteopathic manipulative treatment, systems-based ... support osteopathic medical students at each stage of board preparation. * Effective Teaching ...

Switch

Project Coordinator

Sparks, NV · On-site +1

We believe that innovation isn't just about technology--it's about the people, culture, and purpose ... remote, we offer the technology and support to keep teams connected and productive. * Career ...

micro1 AI

Technology Transactions Counsel

Reno, NV · On-site +1

$350K - $410K/hr

... support a high-performing, remote-first workforce. micro1 is an equal opportunity employer. All ... Disclaimer The information contained in this job posting, including but not limited to role ...

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All JobsLevel 2 It Support JobsRemote Level 2 It Support JobsRemote Level 2 It Support Jobs in Reno, NV

Remote Level 2 It Support information

See Reno, NV salary details

$14

$27

$45

How much do remote level 2 it support jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for remote level 2 it support in Reno, NV is $27.97, according to ZipRecruiter salary data. Most workers in this role earn between $22.31 and $31.39 per hour, depending on experience, location, and employer.

What is a remote level 2 IT support?

Remote Level 2 IT Support professionals provide technical assistance to users by resolving more complex IT issues that cannot be solved by Level 1 support. They work remotely to troubleshoot software, hardware, and network problems, often using remote access tools and advanced diagnostic methods. These specialists may also escalate unresolved issues to higher-level engineers, maintain documentation, and contribute to system improvements. Strong communication skills and in-depth technical knowledge are essential for this role.

What skills and qualifications are needed for remote level 2 IT support?

To excel as a Remote Level 2 IT Support specialist, you need advanced troubleshooting skills, strong knowledge of operating systems and networks, and usually a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified: Windows Support. Familiarity with remote desktop tools, ticketing systems, and diagnostic utilities is essential for resolving complex user issues. Outstanding communication, patience, and problem-solving abilities help build trust and efficiently assist users remotely. These competencies ensure timely resolution of technical problems, minimize downtime, and maintain high levels of user satisfaction in a distributed work environment.

What challenges do remote level 2 IT support professionals face and how can they address them?

Remote Level 2 IT Support professionals often encounter challenges such as troubleshooting complex technical issues without physical access to devices, managing multiple support tickets simultaneously, and communicating clearly with end-users who may have varying levels of technical knowledge. To address these challenges, it's important to leverage remote diagnostic tools, maintain organized ticket management, and develop strong communication skills to guide users through solutions. Regular collaboration with Level 1 and Level 3 support teams also helps ensure escalated issues are resolved efficiently and knowledge is shared across the team.

What is the difference between Remote Level 2 It Support vs Remote Help Desk Technician?

AspectRemote Level 2 It SupportRemote Help Desk Technician
CertificationsCompTIA A+, Network+; Microsoft CertifiedCompTIA A+; Basic certifications
Work EnvironmentTechnical support, troubleshooting complex issuesCustomer support, basic troubleshooting
Employer UsageIT departments, managed service providersHelp desk services, IT support companies
Search IntentTechnical problem-solving, advanced supportBasic support, customer service

Remote Level 2 It Support involves handling more complex technical issues, requiring advanced certifications and troubleshooting skills. In contrast, Remote Help Desk Technicians focus on basic customer support and initial troubleshooting. Both roles are essential in IT support but differ in complexity and responsibilities.

What are popular job titles related to Remote Level 2 It Support jobs in Reno, NV?

For Remote Level 2 It Support jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Remote Level 2 It Support jobs in Reno, NV look for?

The top searched job categories for Remote Level 2 It Support jobs in Reno, NV are:

Remote Level 2 It Support jobs near you
Infographic showing various Remote Level 2 It Support job openings in Reno, NV as of August 2026, with employment types broken down into 86% Full Time, 7% Part Time, 2% Temporary, and 5% Contract. Highlights an 100% Remote job distribution, with an average salary of $58,175 per year, or $28 per hour.

Coder II - Remote

HOPCo

Reno, NV • On-site, Remote

$18.75 - $25/hr

Full-time

Re-posted yesterday

Job description

ESSENTIAL FUNCTIONS
  • Abstracts data in compliance with national, regional, and local policies, and interprets and reviews medical record documentation to assign accurate ICD-10 diagnosis and CPT procedure codes.
  • Utilizes practice management system (PMS) to accurately account for demographics and services performed for all scheduled and unscheduled surgical cases according to standard procedures and coding guidelines.
  • Utilizes individual hospital medical record systems and coordinates with physicians and staff to obtain clinical documents and demographics required for appropriate coding and billing for all hospital procedures.
  • Provides education and support to clinical areas regarding appropriate documentation and coding of services to achieve accurate billing. Maintains effective communication with providers concerning coding issues.

EDUCATION
  • High school diploma/GED or equivalent working knowledge preferred.
  • Accredited by the American Health Information Management Association (CCS-P) or the American Academy of Professional Coders (CPC).

EXPERIENCE
  • At least three years of experience in provider coding and medical terminology with extensive knowledge of ICD-10, CPT, and HCPC coding required.
  • Preferred specialty experience in areas of Orthopedics, Neurology, Physical Medicine, and Rehabilitation or Pain Management.

REQUIREMENTS
  • A minimum of one of the following credentials: CCS-P or CPC.
  • Meets established coding and abstracting quality and productivity standards.
  • Experience with various coding software. Previous experience with remote coding is preferred. Possesses PC skills, both keyboarding and applications.
  • Requires a good understanding of anatomy, physiology, medical terminology, and disease processes.
  • Ability to work independently.
  • Excellent attention to details.

KNOWLEDGE
  • Demonstrates knowledge of sequencing diagnoses and procedure codes outlined in the ICD-10-CM Official Coding Guidelines, Uniform Hospital Discharge Data Set, CMS guidelines, and other resources as applicable.
  • Knowledge of government and commercial insurance plans requirements.
  • Understands and applies medical terminology, anatomy, physiology, surgical technology, pharmacology, and disease processes.

SKILLS
  • Skill in customer service and an understanding of The HOPCo code of conduct and culture.
  • Skill in communicating effectively with physicians, clinical staff, and the public.
  • Skill in establishing good working relationships with both internal and external customers.

ABILITIES
  • Ability to maintain patient confidentiality.
  • Ability to communicate with internal and external customers professionally.
  • Ability to work independently.

ENVIRONMENTAL WORKING CONDITIONS
  • Normal office environment.

PHYSICAL/MENTAL DEMANDS
  • Requires sitting and standing associated with a normal office environment.
  • Some bending and stretching are required.
  • Manual dexterity using a calculator and computer keyboard.

ORGANIZATIONAL REQUIREMENTS
  • HOPCo Mission, Vision, and Values must be read and signed.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
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About Hopco

Sourced by ZipRecruiter

Industry

Health care and social assistance and business management consulting

Company size

501 - 1,000 Employees

Headquarters location

Phoenix, AZ, US

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