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Remote Tier 1 Helpdesk Jobs in Reno, NV (NOW HIRING)

Pricing Analyst III

Sparks, NV · On-site +1

$85K - $117K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Work in an office environment with the potential for hybrid or remote work settings. At Sierra ... S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America ...

Remote Insurance Agent

Reno, NV · Remote

$60K - $110K/yr

About the Company We're a national financial services organization helping families achieve ... Apply today to start your interview process this week and join one of the fastest-growing teams in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Remote Insurance Agent

Reno, NV · Remote

$69K - $150K/yr

  • Medical

  • Dental

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Remote Insurance Agent

Reno, NV · Remote

$69K/yr

  • Medical

  • Dental

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

Genuine desire to help others by providing guidance and solutions * Strong verbal communication and ... Insurance license required or willingness to obtain one * Basic computer skills * Must reside in ...

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Remote Tier 1 Helpdesk information

See Reno, NV salary details

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$33

How much do remote tier 1 helpdesk jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote tier 1 helpdesk in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a remote tier 1 helpdesk?

A Remote Tier 1 Helpdesk is the first point of contact for customers or employees seeking technical support, and the work is performed remotely, often from home or another offsite location. Tier 1 professionals handle basic IT issues such as password resets, software installation, and troubleshooting common technical problems. They gather information, provide solutions, and may escalate more complex issues to higher support tiers. Their goal is to resolve issues efficiently to ensure user satisfaction and maintain smooth business operations.

What are the key skills and qualifications needed to thrive as a remote tier 1 helpdesk?

To thrive as a Remote Tier 1 Helpdesk professional, you need a solid understanding of basic IT troubleshooting, customer service principles, and often a relevant certification such as CompTIA A+. Familiarity with ticketing systems (like Zendesk or ServiceNow), remote desktop tools, and basic networking concepts is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and de-escalate issues. These skills ensure efficient issue resolution, positive user experiences, and smooth IT operations within an organization.

What are some common challenges faced by remote tier 1 helpdesk professionals, and how can they be managed?

Remote Tier 1 Helpdesk professionals often encounter challenges such as managing high volumes of support tickets, troubleshooting issues without physical access to devices, and communicating effectively with users of varying technical skills. To manage these, it's important to develop strong written communication skills, use remote support tools efficiently, and prioritize tasks based on urgency and impact. Collaborating closely with team members through chat platforms and regularly updating documentation can also help streamline workflows and ensure consistent support for end-users.

What is the difference between Remote Tier 1 Helpdesk vs Remote Technical Support Specialist?

AspectRemote Tier 1 HelpdeskRemote Technical Support Specialist
CertificationsCompTIA A+, HDI Customer ServiceCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelpdesk ticketing systems, customer callsAdvanced troubleshooting, remote access tools
Industry UsageIT support, customer serviceIT, software/hardware support
Search IntentBasic troubleshooting, first-level supportComplex issues, second-level support

Remote Tier 1 Helpdesk roles focus on initial customer support and basic troubleshooting, often requiring certifications like CompTIA A+. Remote Technical Support Specialists handle more complex technical issues, with additional certifications and technical skills. While both roles support IT environments remotely, the Specialist position involves deeper technical knowledge and problem-solving.

What are the most commonly searched types of Tier 1 Helpdesk jobs in Reno, NV?

The most popular types of Tier 1 Helpdesk jobs in Reno, NV are:

What are popular job titles related to Remote Tier 1 Helpdesk jobs in Reno, NV?

For Remote Tier 1 Helpdesk jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Remote Tier 1 Helpdesk jobs in Reno, NV look for?

The top searched job categories for Remote Tier 1 Helpdesk jobs in Reno, NV are:

Pricing Analyst III

Sierra Nevada Corporation

Sparks, NV • On-site, Remote

$85K - $117K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 3 days ago


Sierra Nevada Corporation rating

8.7

Company rating: 8.7 out of 10

Based on 29 frontline employees who took The Breakroom Quiz

17th of 72 rated aerospace companies


Job description

If you have a keen eye for the big picture, excellent technical data analysis skills, and enjoy working collaboratively, join our team! As a Pricing Analyst III, you will lead the development and execution of sophisticated pricing strategies for major proposals in the aerospace and defense sector. This role requires advanced analytical skills and extensive knowledge of regulatory compliance to support complex bid proposals and strategic business decisions.The Mission Solutions and Technologies (MST) business area provides affordable, turn-key command/control, communications, integrated ISR, force protection and security solutions worldwide. The MST team has a long legacy of supporting the Department of Defense, Department of Homeland Security, commercial and international customers with years of experience in platform operations, engineering and full lifecycle management across domains - air, land, sea, space and cyber.

Responsibilities:

  • Lead the analysis and interpretation of Requests for Proposal (RFP), Requests for Quote (RFQ), and Statements of Work (SOW) documents to ensure compliance.

  • Oversee the development and maintenance of proposal schedules, ensuring accurate and timely submissions.

  • Develop and review complex Cost Volumes in accordance with RFP and Federal Acquisition Regulation (FAR) requirements.

  • Validate and approve internal pricing inputs and ensure alignment with approved categories and accounts.

  • Prepare, present, and defend pricing strategies and cost proposals to senior management.

  • Collaborate with finance, contracts, engineering, and other teams to gather comprehensive proposal information.

  • Conduct advanced analysis of historical pricing data, market trends, and competitor pricing.

  • Lead internal and external pricing audits, providing detailed documentation and responses.

  • Mentor and train junior and mid-level pricing analysts.

  • Develop and implement process improvements for the pricing function.

Qualifications You Must Have:

  • Bachelor's degree in Finance, Business Administration, or a related field.

  • 4+ years of experience in pricing analysis or a related role.

  • Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 8 years of related experience is required.

  • Higher level relevant degree may substitute for experience.

  • Expert knowledge of government contracting regulations and compliance.

  • Advanced proficiency in Microsoft Excel and other Microsoft Office applications.

  • Strong analytical, organizational, and leadership skills.

  • Experience interpreting considerable data of a technical/programmatic nature.

  • Thorough Understanding of research and analysis methods.

  • Excellent written and oral communication skills and the ability to motivate/work with others.

Qualifications We Prefer:

  • Master's degree in a related field.

  • Background in the Aerospace and Defense Industry, the US Department of Defense or US Military.

  • Knowledge of FAR, FAR Supplements, Cost Accounting Standards (CAS) and Government pricing.

  • Certified Pricing Professional (CPP) or similar certification.

  • Self-starter and a problem solver; must have the ability to see the big picture and implement changes as required.

  • Ability to work cross-functionally with both internal and external teams at all levels, including senior leadership in a highly collaborative, fast-paced environment.

Essential Functions:

  • Lead the analysis and interpretation of RFP, RFQ, and SOW documents.

  • Develop, review, and present sophisticated pricing strategies and cost proposals.

  • Oversee proposal schedules and ensure timely submissions.

  • Work at a computer for extended periods with hand/finger dexterity for data entry and document handling.

  • Ability to lift and move up to 10 pounds.

  • Ability to travel as needed (up to 20% of the time).

  • Work in an office environment with the potential for hybrid or remote work settings.

At Sierra Nevada Corporation (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest growing companies. Learn more about SNC

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $85,768.30 - $117,931.40. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

This position requires the ability to obtain and maintain a Secret U.S. Security Clearance. U.S. Citizenship status is required as this position needs an active U.S. Security Clearance for employment. Non-U.S. citizens may not be eligible to obtain a security clearance. The Department of Defense Consolidated Adjudications Facility (DoD CAF), a federal government agency, handles the adjudicative aspects of the security clearance eligibility process for industry applicants. Adjudicative factors which affect the outcome of the eligibility determination include, but are not limited to, allegiance to the U.S., foreign influence, foreign preference, criminal conduct, security violations and illegal drug use.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination.Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.


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