ZipRecruiter

Log In

1

Desktop Support Jobs in Reno, NV (NOW HIRING)

Elevance Systems

Desktop Support Analyst

Reno, NV · On-site

$23.25 - $31.25/hr

Desktop Support Analyst Multiple Locations - Re no, Nevada, Indianapolis, Indiana, and Culver City, California (3 Openings) Onsite Responsibilities and Requirements • Minimum 5 years direct ...

Elevance Systems Inc

Desktop Support Technician

Reno, NV · On-site

$20.25 - $25.75/hr

· Responsible for providing user-end support of desktop and network hardware and software issues in the regional offices. · Install, configure, and maintain IT systems. · Monitor system ...

Gunnison

Desktop Technician

Carson City, NV · On-site

$40K - $43K/yr

This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install ...

Judge Group, Inc.

IT Refresh Technician

Reno, NV · On-site

$30 - $35/hr

Escalate issues outside refresh scope to appropriate support teams Job Qualifications * 3-5 + years of hands-on IT support or desktop support experience * Prior experience participating in device ...

Rho

Customer Service Engineer - Reno, NV

Reno, NV · On-site

Perform imaging, desktop support, adds/moves, and changes. * Installing OS patches, patch removal (if applicable), OS upgrades, and Commercially Available Off-the-Shelf (COTS) software. * Providing ...

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues. • Network ...

next page

Showing results 1-20

All JobsDesktop Support JobsDesktop Support Jobs in Reno, NV

Desktop Support information

See Reno, NV salary details

$13

$22

$32

How much do desktop support jobs pay per hour?

As of Jul 6, 2026, the average hourly pay for desktop support in Reno, NV is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.66 per hour, depending on experience, location, and employer.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What is the work of desktop support?

Desktop support professionals troubleshoot, repair, and maintain computer hardware, software, and network issues for users. They often assist with installing systems, configuring devices, and providing technical help, typically working in office environments and using tools like remote support software. Strong problem-solving skills and knowledge of operating systems are essential for this role.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

Is helpdesk a good entry-level IT job?

Helpdesk roles in desktop support are considered good entry-level IT jobs because they provide foundational experience in troubleshooting hardware and software issues, customer service, and using tools like ticketing systems. These positions often require basic technical knowledge and certifications such as CompTIA A+ and can serve as a stepping stone to more advanced IT roles.

How do I get into desktop support?

To enter a desktop support role, candidates typically need a high school diploma or equivalent, along with basic knowledge of computer hardware, operating systems, and troubleshooting skills. Certifications such as CompTIA A+ can improve job prospects, and experience with common tools like remote support software is beneficial. Entry-level positions often require strong communication skills and the ability to work in a team environment.

What are the career paths in desktop support?

Career paths in desktop support typically start with entry-level roles such as help desk technician or support specialist. With experience, professionals can advance to positions like systems administrator, network technician, or IT manager, often gaining certifications such as CompTIA A+ or Network+ to support career growth. Specializing in areas like cybersecurity or cloud services can also open new opportunities within IT support roles.
More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Reno, NV? The most popular types of Desktop Support jobs in Reno, NV are:
What are popular job titles related to Desktop Support jobs in Reno, NV? For Desktop Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Reno, NV look for? The top searched job categories for Desktop Support jobs in Reno, NV are:
What cities near Reno, NV are hiring for Desktop Support jobs? Cities near Reno, NV with the most Desktop Support job openings:
Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Reno, NV as of June 2026, with employment types broken down into 82% Full Time, 14% Part Time, 2% Temporary, and 2% Contract. Highlights an 88% In-person, 2% Hybrid, and 10% Remote job distribution, with an average salary of $47,626 per year, or $22.9 per hour.

Desktop Support Analyst

Elevance Systems

Reno, NV • On-site

$23.25 - $31.25/hr

Other

Posted 6 days ago

Job description

Desktop Support Analyst Multiple Locations - Re no, Nevada, Indianapolis, Indiana, and Culver City, California (3 Openings) Onsite Responsibilities and Requirements • Minimum 5 years direct experience as Desktop/Onsite Support/Local IT Engineer • Strong Microsoft Operating System installation, asset management and troubleshooting skills • Strong experience in troubleshooting MS Office applications (Outlook, Word, Excel, PowerPoint, etc.) • Strong desktop support knowledge including hardware, software, and networking concepts • Log all calls on the call logging system • Respond to inquiries from staff and help them resolve any hardware or software problems • Maintain a log of any software or hardware problems detected • Support users in the use of computer equipment by providing necessary training and advice • Administer hardware maintenance for all desktop IT equipment • Assists in maintaining the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges • Refer more complex support issues to the IT Manager Skills / Attributes Required • Relevant desktop support experience within a commercial environment • Expert level knowledge of Microsoft Office suite Please send your resume and salary requirements to careers@elevancesystems.com

Apply