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Desktop Support Jobs in Reno, NV (NOW HIRING)

Fragrance.com

Desktop Support Technician

Reno, NV · On-site

$55K - $60K/yr

Desktop Support Technician I (Entry-Level) Department: IT - Infrastructure Services Reports to: Manager of IT Classification: Hourly OVERVIEW: The Desktop Support Technician I is the front line of ...

Elevance Systems Inc

Desktop Support Technician

Reno, NV · On-site

$20.25 - $25.75/hr

· Responsible for providing user-end support of desktop and network hardware and software issues in the regional offices. · Install, configure, and maintain IT systems. · Monitor system ...

Gunnison

Desktop Technician

Carson City, NV · On-site

$40K - $43K/yr

This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support. By working directly with clients and internal stakeholders, you can help shape ...

State of Nevada (NV)

IT TECHNICIAN 5

Carson City, NV · On-site

$62K - $93K/yr

The ideal candidate will have prior experience providing help desk or desktop support and should demonstrate strong troubleshooting, customer service, and communication skills. Essential ...

Rho

Customer Service Engineer - Reno, NV

Reno, NV · On-site

Perform imaging, desktop support, adds/moves, and changes. * Installing OS patches, patch removal (if applicable), OS upgrades, and Commercially Available Off-the-Shelf (COTS) software. * Providing ...

Eaton

Site Infrastructure Specialist

Reno, NV · On-site

$84K - $123K/yr

Deliver onsite and remote support via BeyondTrust, manage virtual desktops, Zscaler, printers, peripherals, and PC lifecycle; resolve connectivity and security configuration issues. • Network ...

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

Modern Desktop Administrator Associate, or Apple Certified Support Professional. • Familiarity with enterprise-level security protocols and data protection policies. • Experience with AI-driven ...

Select Group

Be Seen First

Regional Support Technician - Reno Area

Reno, NV · On-site

$22/hr

Position Summary The Regional Support Technician is responsible for providing day-to-day technical ... Ability to troubleshoot Microsoft Office applications and common desktop software issues. * Strong ...

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All JobsDesktop Support JobsDesktop Support Jobs in Reno, NV

Desktop Support information

See Reno, NV salary details

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How much do desktop support jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for desktop support in Reno, NV is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.66 per hour, depending on experience, location, and employer.

What is a desktop support?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What does a desktop support professional do?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What are some common challenges faced by desktop support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

What is the career path for desktop support?

The career path for a desktop support technician typically starts with entry-level roles providing technical assistance and troubleshooting. With experience, professionals can advance to roles such as systems administrator, network technician, or IT support specialist, often gaining certifications like CompTIA A+ or Network+ to enhance their prospects. Further progression may lead to IT manager or specialized roles in cybersecurity or infrastructure management.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers. Support technicians troubleshoot problems, install updates, configure devices, and ensure systems run smoothly, often using remote tools and technical knowledge. The role requires good communication skills and familiarity with operating systems like Windows or macOS.
More about Desktop Support jobs

What are the most commonly searched types of Desktop Support jobs in Reno, NV?

The most popular types of Desktop Support jobs in Reno, NV are:

What are popular job titles related to Desktop Support jobs in Reno, NV?

For Desktop Support jobs in Reno, NV, the most frequently searched job titles are:

What job categories do people searching Desktop Support jobs in Reno, NV look for?

The top searched job categories for Desktop Support jobs in Reno, NV are:

What cities near Reno, NV are hiring for Desktop Support jobs?

Cities near Reno, NV with the most Desktop Support job openings:

Desktop Support jobs near you
Infographic showing various Desktop Support job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $47,626 per year, or $22.9 per hour.

Desktop Support Technician

Fragrance.com

Reno, NV • On-site

$55K - $60K/yr

Full-time

Posted 24 days ago

Job description

Position Title: Desktop Support Technician I (Entry-Level)

Department: IT – Infrastructure Services

Reports to: Manager of IT

Classification: Hourly


OVERVIEW:

The Desktop Support Technician I is the front line of technology support for our on-site and remote employees — troubleshooting hardware and software issues, keeping equipment running, and making sure people can do their jobs without technology getting in the way.

This is an entry-level, on-site position. We're looking for someone with the right instincts: curious, hands-on, comfortable researching an unfamiliar problem, and reliable enough to show up and follow through every day. If you've built your own PC, set up a home network, tinkered with a Raspberry Pi, run your own home server, or you're simply the person everyone in your life calls when their computer breaks — you already have the foundation this role is built on. We'll teach you our systems, our tools, and our processes. What you bring is the drive to learn and the follow-through to get things done.

The position reports to the IT Infrastructure Services Manager, with day-to-day direction and guidance provided by the systems team, and is not a hybrid / remote position.

RESPONSIBILITIES:

  • Provide front-line technical support to on-site and remote employees for desktop hardware and software.
  • Configure, install, upgrade, and troubleshoot supported hardware and software, including PCs, printers, handheld Android scanners, and phones.
  • Reset passwords and handle day-to-day account and access requests.
  • On-board and off-board employees, including setting up and retiring accounts in Active Directory, Microsoft 365, VOIP phones, and other systems.
  • Perform user moves between desks, including desktops, monitors, printers, and other equipment as needed. (Must be able to lift 50 lbs and comfortably work under desks and tables.)
  • Follow documented procedures for common requests, and know when and how to escalate issues that fall outside those procedures.
  • Assist with other technology-related projects, deployments, and issues as directed.
  • Take part in the after-hours on-call and weekend rotation.
  • Be available to work extended hours during the retail holiday season and other periods of high volume.
  • Perform occasional travel, when necessary, between company sites.

WHAT YOU'LL NEED:

We care more about aptitude and drive than a specific resume. Whether it comes from a job, an internship, coursework, or your own time at home, the following all count:

  • Comfortable troubleshooting Windows PCs and laptops, with hands-on experience repairing or upgrading hardware (swapping drives, RAM, etc.)
  • A working understanding of basic networking concepts — WiFi, routers, IP addresses. A home network or personal lab setup counts.
  • Some exposure to user account management (Active Directory, Microsoft 365, Google Workspace, or similar).
  • Comfortable with iOS and Android mobile devices; experience with handheld scanners a plus.
  • Able to research an unfamiliar problem and work through it methodically, using available tools and resources.
  • Strong communication skills and a customer-service mindset.
  • A genuine interest in technology — you like figuring out how things work.