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Desktop Support Jobs in Reno, NV (NOW HIRING)

Gunnison

Desktop Technician

Carson City, NV · On-site

$40K - $43K/yr

This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install ...

Hemmersbach GmbH & Co. KG

IT Onsite Technician

Reno, NV · On-site

Provide day to day local/remote desktop support * Handle inbound calls and answer questions * Troubleshoot and document steps performed to resolve challenges with hardware, software and application ...

Judge Group, Inc.

IT Refresh Technician

Reno, NV · On-site

$30 - $35/hr

Escalate issues outside refresh scope to appropriate support teams Job Qualifications * 3-5 + years of hands-on IT support or desktop support experience * Prior experience participating in device ...

Rho

Customer Service Engineer - Reno, NV

Reno, NV

Perform imaging, desktop support, adds/moves, and changes. * Installing OS patches, patch removal (if applicable), OS upgrades, and Commercially Available Off-the-Shelf (COTS) software. * Providing ...

Cascade Designs

IT Support Specialist

Reno, NV

IT Support Specialist Cascade Designs is seeking a highly motivated IT Support Specialist to join ... Develop, maintain, and deploy standardized configurations for desktops and laptops * Track and ...

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How much do desktop support jobs pay per hour?

As of Jun 1, 2026, the average hourly pay for desktop support in Reno, NV is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.66 per hour, depending on experience, location, and employer.

What Is a Desktop Support Job?

A desktop support job involves helping users to solve problems they may be having with their computers. Desktop support often requires you to help users with both hardware and software issues. This help comes in the form of walking the user through basic troubleshooting or by taking control of the terminal through remote computer desktop software. A desktop support worker specializes in troubleshooting desktops, laptops, and mobile devices. Typically, your duties include speaking to customers through a headset, listening to their issue, and recommending a course of action.

What are the key skills and qualifications needed to thrive as a Desktop Support specialist, and why are they important?

To thrive as a Desktop Support specialist, you need a solid understanding of computer hardware, operating systems, and troubleshooting techniques, often supported by a relevant IT degree or certifications like CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST). Familiarity with ticketing systems, remote desktop tools, and Active Directory is commonly required in this role. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills are crucial for minimizing downtime, ensuring smooth IT operations, and providing excellent user support in any organization.

What are some common challenges faced by Desktop Support professionals, and how can they be overcome?

Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues under time pressure, managing high volumes of support tickets, and communicating with users who have varying levels of technical knowledge. To overcome these, it's important to prioritize tasks effectively, develop strong problem-solving skills, and maintain clear, patient communication with end-users. Continuous learning about new technologies and common system updates can also help Desktop Support staff stay ahead of recurring issues and provide efficient solutions.

What are Desktop Support professionals?

Desktop Support professionals are IT specialists who provide technical assistance and support for computer systems, hardware, and software within an organization. They help users troubleshoot issues, install and configure equipment, and maintain the smooth operation of desktops, laptops, and related peripherals. Their responsibilities often include resolving technical problems, setting up new devices, and ensuring security protocols are followed. Desktop Support professionals play a crucial role in minimizing downtime and keeping employees productive.

What is the work of desktop support?

Desktop support involves assisting users with hardware, software, and network issues on their computers and devices. Support technicians troubleshoot problems, install updates, configure systems, and may use tools like remote access software to resolve issues efficiently.

What is the difference between Desktop Support vs Help Desk Technician?

AspectDesktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, ITIL
Work EnvironmentOn-site, hands-on troubleshootingRemote or on-site, customer support
Primary ResponsibilitiesFixing hardware/software issues, maintaining desktopsResponding to user inquiries, ticket management
Industry UsageIT support teams, corporate environmentsHelp desks, IT service providers

While both roles support end-users with technical issues, Desktop Support focuses on hands-on hardware and software troubleshooting on desktops, often on-site. Help Desk Technicians primarily handle user inquiries via phone or remote access, managing support tickets. Both roles require similar certifications and are integral to IT support teams, but their daily tasks and work environments differ slightly.

More about Desktop Support jobs
What are the most commonly searched types of Desktop Support jobs in Reno, NV? The most popular types of Desktop Support jobs in Reno, NV are:
What are popular job titles related to Desktop Support jobs in Reno, NV? For Desktop Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Desktop Support jobs in Reno, NV look for? The top searched job categories for Desktop Support jobs in Reno, NV are:
What cities near Reno, NV are hiring for Desktop Support jobs? Cities near Reno, NV with the most Desktop Support job openings:
Desktop Support jobs near you
Desktop Support Student Trainee

Desktop Support Student Trainee

Nevada System of Higher Education (NSHE)

Reno, NV • On-site

$15/hr

Part-time

Posted 3 days ago

Nevada System Of Higher Education rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

274th of 641 rated public administrative organizations

Job description

Thank you for your interest in employment with Nevada System of Higher Education (NSHE), System Administration and System Computing Services. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:
  • Draft applications are saved automatically and can be accessed through your candidate home account.
  • Final applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you need assistance or have questions regarding the application process, please contact our Human Resources department at (775) 784-4901.
Job Description
NSHE System Computing Services (SCS) is hiring for a part-time student worker position for the SCS facility on the University of Nevada, Reno (UNR) campus. The student worker will assist in providing desktop support to NSHE, System Computing Services and System Administration employees in Reno, NV. This is a part-time position with hours that can be scheduled around the student's class schedule.
Responsibilities: The Student Worker will perform the following tasks:
  • Basic machine maintenance and troubleshooting
  • Software installations
  • Virus remediation using approved tools
  • Hardware and software inventory and documentation
  • Equipment lifecycle duties including deploying new equipment and wiping old or defective equipment
  • Basic printer (and other peripheral equipment) setup and maintenance
  • Other duties as assigned
  • On-the-job training will be provided.

Qualifications: In addition to energy and enthusiasm for helping customers, the Desktop Support Student Worker Trainee should meet the following qualifications:
  • A driver's license (from any state)
  • Ability to lift up to 30 pounds
  • Must be registered and provide proof of enrollment in 6 credits per semester and a cumulative GPA of 2.0.
  • Basic experience and interest in supporting business or personal computing, mobile devices, peripheral equipment, and simple troubleshooting
  • Clear and concise communication skills
  • Willingness to adhere to security standards and follow processes and instructions
  • A set, dependable work schedule allowing for a total of approximately 20 hours of work per week
  • Experience installing and updating operating systems and software is preferred.

Compensation: $15 per hour (starting)
Exempt
No
Full-Time Equivalent
45.0%
Required Attachment(s)
Application materials must include a current resume, detailed cover letter, names, email addresses, and telephone numbers of four professional references willing to be contacted.
Posting Close Date
Note to Applicant
A background check will be conducted on the candidate(s) selected for hire.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs.
HR will attempt to verify academic credentials upon receipt of hiring documents.

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