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Online Desktop Support Jobs in Reno, NV (NOW HIRING)

Fragrance.com

Desktop Support Technician

Reno, NV · On-site

$55K - $60K/yr

Desktop Support Technician I (Entry-Level) Department: IT - Infrastructure Services Reports to: Manager of IT Classification: Hourly OVERVIEW: The Desktop Support Technician I is the front line of ...

Elevance Systems Inc

Desktop Support Technician

Reno, NV · On-site

$20.25 - $25.75/hr

· Responsible for providing user-end support of desktop and network hardware and software issues in the regional offices. · Install, configure, and maintain IT systems. · Monitor system ...

Redwood Materials

IT Support Specialist

Mccarran, NV · On-site

Enterprise endpoint support - laptop and desktop management, domain accounts, software support, printers * Manufacturing support - Supervisory Control and Data Acquisition (SCADA) devices, Human ...

Gunnison

Desktop Technician

Carson City, NV · On-site

$40K - $43K/yr

This role provides end-user computing support across enterprise environments, including desktops, laptops, mobile devices, and network infrastructure. The Desktop Technician III will install ...

defi AUTO LLC

Client Support Desk Analyst

Carson City, NV · On-site

$60K - $75K/yr

This role does not focus on desktop support, hardware repair, password resets, or general IT infrastructure support. By working directly with clients and internal stakeholders, you can help shape ...

Sierra Nevada Corporation

Executive IT Support

Sparks, NV · On-site

$22 - $30.25/hr

Modern Desktop Administrator Associate, or Apple Certified Support Professional. • Familiarity with enterprise-level security protocols and data protection policies. • Experience with AI-driven ...

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Regional Support Technician

Reno, NV · On-site

$22/hr

Position Summary The Regional Support Technician is responsible for providing day-to-day technical ... Ability to troubleshoot Microsoft Office applications and common desktop software issues. * Strong ...

New

Hamilton Company

IT Support Specialist

Reno, NV · On-site

Provide Tier 1 and Tier 2 technical support for laptops, desktops, mobile devices, and peripherals. * Provide support to field sales employees. * Deliver high-quality remote troubleshooting via phone ...

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All JobsOnline Desktop Support JobsOnline Desktop Support Jobs in Reno, NV

Online Desktop Support information

See Reno, NV salary details

$13

$22

$32

How much do online desktop support jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for online desktop support in Reno, NV is $22.90, according to ZipRecruiter salary data. Most workers in this role earn between $19.42 and $24.66 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an online desktop support professional?

To thrive as an Online Desktop Support professional, you need strong troubleshooting skills, knowledge of operating systems, and a background in IT, often supported by a relevant degree or certifications like CompTIA A+. Familiarity with remote support tools, ticketing systems, and diagnostic software is typically required. Excellent communication, patience, and problem-solving abilities are crucial soft skills for effectively assisting users. These competencies ensure efficient technical support, minimize downtime, and enhance user satisfaction in a remote environment.

What is the difference between Online Desktop Support vs Help Desk Technician?

AspectOnline Desktop SupportHelp Desk Technician
CertificationsCompTIA A+, Microsoft CertifiedCompTIA A+, HDI Support Center Analyst
Work EnvironmentRemote, client-site support via online toolsHelp desk, call centers, on-site support
Industry UsageIT service providers, tech companiesCorporate IT departments, MSPs
Common TasksRemote troubleshooting, software installationTicket management, user support, issue resolution

Online Desktop Support and Help Desk Technician roles share similar certifications and work environments, focusing on troubleshooting and user support. However, Online Desktop Support emphasizes remote, online assistance, while Help Desk Technicians often work in call centers or on-site. Both roles are vital in IT support, with overlapping skills but different operational settings.

What are some typical challenges faced by online desktop support professionals, and how can they be managed effectively?

Online Desktop Support professionals often encounter challenges such as troubleshooting complex technical issues remotely, managing high volumes of support requests, and communicating clearly with users who have varying levels of technical knowledge. Effective time management, strong problem-solving skills, and the ability to explain technical concepts in simple terms are crucial for success in this role. Additionally, regularly updating technical knowledge and using remote support tools efficiently can help in resolving issues promptly and maintaining user satisfaction.

What is an online desktop support specialist?

An Online Desktop Support specialist is an IT professional who provides remote assistance to users experiencing issues with their computers, software, or network connections. They troubleshoot problems, install and configure software, and guide users through solutions via chat, phone, or remote desktop tools. This role is essential for organizations that want to minimize downtime and ensure their employees can work efficiently. Online Desktop Support specialists often work for IT service providers or within dedicated support teams in larger companies.
What are the most commonly searched types of Desktop Support jobs in Reno, NV? The most popular types of Desktop Support jobs in Reno, NV are:
What are popular job titles related to Online Desktop Support jobs in Reno, NV? For Online Desktop Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Online Desktop Support jobs in Reno, NV look for? The top searched job categories for Online Desktop Support jobs in Reno, NV are:
What cities near Reno, NV are hiring for Online Desktop Support jobs? Cities near Reno, NV with the most Online Desktop Support job openings:
Online Desktop Support jobs near you

Desktop Support Technician

Fragrance.com

Reno, NV • On-site

$55K - $60K/yr

Full-time

Posted 16 days ago

Job description

Position Title: Desktop Support Technician I (Entry-Level)

Department: IT – Infrastructure Services

Reports to: Manager of IT

Classification: Hourly


OVERVIEW:

The Desktop Support Technician I is the front line of technology support for our on-site and remote employees — troubleshooting hardware and software issues, keeping equipment running, and making sure people can do their jobs without technology getting in the way.

This is an entry-level, on-site position. We're looking for someone with the right instincts: curious, hands-on, comfortable researching an unfamiliar problem, and reliable enough to show up and follow through every day. If you've built your own PC, set up a home network, tinkered with a Raspberry Pi, run your own home server, or you're simply the person everyone in your life calls when their computer breaks — you already have the foundation this role is built on. We'll teach you our systems, our tools, and our processes. What you bring is the drive to learn and the follow-through to get things done.

The position reports to the IT Infrastructure Services Manager, with day-to-day direction and guidance provided by the systems team, and is not a hybrid / remote position.

RESPONSIBILITIES:

  • Provide front-line technical support to on-site and remote employees for desktop hardware and software.
  • Configure, install, upgrade, and troubleshoot supported hardware and software, including PCs, printers, handheld Android scanners, and phones.
  • Reset passwords and handle day-to-day account and access requests.
  • On-board and off-board employees, including setting up and retiring accounts in Active Directory, Microsoft 365, VOIP phones, and other systems.
  • Perform user moves between desks, including desktops, monitors, printers, and other equipment as needed. (Must be able to lift 50 lbs and comfortably work under desks and tables.)
  • Follow documented procedures for common requests, and know when and how to escalate issues that fall outside those procedures.
  • Assist with other technology-related projects, deployments, and issues as directed.
  • Take part in the after-hours on-call and weekend rotation.
  • Be available to work extended hours during the retail holiday season and other periods of high volume.
  • Perform occasional travel, when necessary, between company sites.

WHAT YOU'LL NEED:

We care more about aptitude and drive than a specific resume. Whether it comes from a job, an internship, coursework, or your own time at home, the following all count:

  • Comfortable troubleshooting Windows PCs and laptops, with hands-on experience repairing or upgrading hardware (swapping drives, RAM, etc.)
  • A working understanding of basic networking concepts — WiFi, routers, IP addresses. A home network or personal lab setup counts.
  • Some exposure to user account management (Active Directory, Microsoft 365, Google Workspace, or similar).
  • Comfortable with iOS and Android mobile devices; experience with handheld scanners a plus.
  • Able to research an unfamiliar problem and work through it methodically, using available tools and resources.
  • Strong communication skills and a customer-service mindset.
  • A genuine interest in technology — you like figuring out how things work.