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Help Desk Analyst Jobs in Reno, NV (NOW HIRING)

Carrington

Mortgage Wire Desk, II Analyst

Carson City, NV · On-site

$24 - $33.65/hr

The Mortgage Wire Desk Analyst ll, will be responsible for assisting the Treasury department with ... Customized training programs to help you advance your career. * Employee referral bonuses so you'll ...

Maximus

Junior CIC Analyst

Carson City, NV · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Carson City, NV

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Sparks, NV

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Maximus

Junior CIC Analyst

Sparks, NV · On-site

The Junior CIC Analyst supports 24x7 Command and Incident Center operations by executing routine ... Job-Specific Minimum Requirements - 1+ years of experience in IT support, help desk, or operations ...

Sharecare

Lead Customer Service Rep

Carson City, NV · On-site

Handling escalated member concerns while also providing Help Desk support for the Customer Service ... Identifying trends in escalations and preparing data used to identify root cause analysis.

Grand Sierra Resort and Casino

Front Desk Manager

Reno, NV · On-site

$17 - $22/hr

... help when busy or low staffed • Adjust room rate and occupancy control on a daily basis to ... Analyze all guest complaints and requests and ensure timely resolution for all. • Display a pro ...

Meruelo Group

Front Desk Manager

Reno, NV · On-site

$17 - $22/hr

... to help when busy or low staffed Adjust room rate and occupancy control on a daily basis to ... Verifies that accurate room status information is maintained and properly communicated Analyze all ...

Meruelo Group

Front Desk Assistant Manager

Reno, NV

$17.50 - $22/hr

As needed, they will step into any area under their supervision to act in that capacity to help ... Must have the following skills: clerical, compiling, analyzing, supervising, instructing, following ...

Bluetree Dental

IT Helpdesk

Reno, NV · On-site

Bluetree Dental is a community-focused organization seeking an IT Helpdesk Technician to join their fast-growing IT infrastructure team. The role involves providing onsite technical support, managing ...

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All JobsHelp Desk Analyst JobsHelp Desk Analyst Jobs in Reno, NV

Help Desk Analyst information

See Reno, NV salary details

$14

$24

$35

How much do help desk analyst jobs pay per hour?

As of Jul 5, 2026, the average hourly pay for help desk analyst in Reno, NV is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.83 per hour, depending on experience, location, and employer.

What does a Help Desk Analyst do?

A Help Desk Analyst is responsible for providing technical support and troubleshooting assistance to end-users experiencing issues with computer systems, software, or hardware. They typically respond to inquiries via phone, email, or chat, diagnose problems, and guide users through solutions or escalate issues to higher-level IT staff if necessary. Additionally, Help Desk Analysts may assist with setting up new equipment, maintaining records of support requests, and ensuring customer satisfaction with IT services.

What are some common challenges faced by Help Desk Analysts, and how can they be managed effectively?

Help Desk Analysts often encounter challenges such as managing high ticket volumes, addressing diverse technical issues, and balancing customer service with technical troubleshooting. Effective time management, clear communication, and utilizing knowledge base resources can help handle these demands. Building strong relationships with other IT team members also allows for efficient escalation and resolution of complex problems. Staying organized and proactive in learning about new technologies can further ease daily challenges and enhance performance in the role.

What are the key skills and qualifications needed to thrive as a Help Desk Analyst, and why are they important?

To thrive as a Help Desk Analyst, you need a solid understanding of computer systems, troubleshooting techniques, and customer service principles, often supported by a relevant degree or IT certifications like CompTIA A+ or Microsoft Certified Professional. Familiarity with ticketing systems, remote desktop tools, and knowledge bases is typically required. Strong communication, patience, and problem-solving abilities help you effectively assist users and resolve technical issues. These skills ensure prompt, efficient support, leading to higher user satisfaction and smoother IT operations.

What is the difference between Help Desk Analyst vs Technical Support Specialist?

AspectHelp Desk AnalystTechnical Support Specialist
CertificationsCompTIA A+, HDI Support CenterCompTIA A+, Network+, Microsoft Certified
Work EnvironmentHelp desk, call centers, remote supportOn-site, remote, troubleshooting hardware/software
Industry UsageIT services, corporate supportIT, telecommunications, tech companies

Help Desk Analysts and Technical Support Specialists often share certifications and work environments, focusing on resolving user issues. While Help Desk Analysts typically handle initial support and customer inquiries, Technical Support Specialists may provide more in-depth technical troubleshooting. Both roles are essential in IT support, with overlapping skills but differing in scope and complexity.

What are the most commonly searched types of Help Desk Analyst jobs in Reno, NV? The most popular types of Help Desk Analyst jobs in Reno, NV are:
What are popular job titles related to Help Desk Analyst jobs in Reno, NV? For Help Desk Analyst jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Help Desk Analyst jobs in Reno, NV look for? The top searched job categories for Help Desk Analyst jobs in Reno, NV are:
What cities near Reno, NV are hiring for Help Desk Analyst jobs? Cities near Reno, NV with the most Help Desk Analyst job openings:
Help Desk Analyst jobs near you
Infographic showing various Help Desk Analyst job openings in Reno, NV as of June 2026, with employment types broken down into 91% Full Time, 3% Part Time, 3% Temporary, and 3% Contract. Highlights an 91% In-person, and 9% Remote job distribution, with an average salary of $49,959 per year, or $24 per hour.
Service Desk Support Analyst

Service Desk Support Analyst

Nevada System of Higher Education (NSHE)

Reno, NV • On-site

$20.50 - $28/hr

Full-time

Posted 22 days ago

Nevada System Of Higher Education rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

285th of 668 rated public administrative organizations

Job description

Thank you for your interest in employment with our institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
  • Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you need assistance or have questions regarding the application process, please contact NSHE, Human Resources at (775) 784-4901.
Job Description
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
Posting Close Date
Note to Applicant
A background check will be conducted on the candidate(s) selected for hire.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs.
HR will attempt to verify academic credentials upon receipt of hiring documents.

What Nevada System Of Higher Education employees say

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