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Entrylevel Help Desk Analyst Jobs in Reno, NV (NOW HIRING)

JENSEN INFRASTRUCTURE

Help Desk Technician

Reno, NV · On-site

$20 - $27/hr

Our Help Desk Technicians address and resolve technical issues, ensuring that our employees can ... Collaborate with the infrastructure team to analyze, modify, and test computer systems and programs ...

Meruelo Group

Front Desk Assistant Manager

Reno, NV

$17.50 - $22/hr

As needed, they will step into any area under their supervision to act in that capacity to help ... Must have the following skills: clerical, compiling, analyzing, supervising, instructing, following ...

MRoads

Sales Productivity Analyst

Reno, NV

This is an entry-level operations analyst role , working to help continue our work in building operational rigor with a relatively sales new team . The person would also be expected to run key ...

MRoads

Sales Productivity Analyst

Reno, NV · On-site

This is an entry-level operations analyst role , working to help continue our work in building operational rigor with a relatively sales new team . The person would also be expected to run key ...

Nextiny

Entry Level Digital Marketer

Sparks, NV

No prior marketing experience is necessary--we are happy to teach the necessary skills to help you ... Analyze campaign performance and provide data-driven insights to improve marketing efforts.

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Entrylevel Help Desk Analyst information

See Reno, NV salary details

$14

$24

$35

How much do entrylevel help desk analyst jobs pay per hour?

As of May 29, 2026, the average hourly pay for entrylevel help desk analyst in Reno, NV is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.83 per hour, depending on experience, location, and employer.

What is the difference between Entrylevel Help Desk Analyst vs Help Desk Technician?

AspectEntrylevel Help Desk AnalystHelp Desk Technician
Required CredentialsHigh school diploma or equivalent; some certifications like CompTIA A+ beneficialHigh school diploma or equivalent; often holds certifications like CompTIA A+
Work EnvironmentSupport teams in corporate or IT service settings, providing remote or on-site assistanceIT support centers, corporate offices, or client sites, handling technical issues
Employer & Industry UsageCommon in various industries including healthcare, finance, and techPrimarily in IT service providers and internal corporate IT departments

Both roles involve troubleshooting and supporting users with technical issues, often requiring similar certifications. The main difference lies in job titles used by employers; 'Help Desk Technician' may imply a more technical focus, while 'Help Desk Analyst' often emphasizes communication and problem-solving skills. Both roles serve as entry points into IT support careers.

What are popular job titles related to Entrylevel Help Desk Analyst jobs in Reno, NV? For Entrylevel Help Desk Analyst jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Entrylevel Help Desk Analyst jobs in Reno, NV look for? The top searched job categories for Entrylevel Help Desk Analyst jobs in Reno, NV are:
What cities near Reno, NV are hiring for Entrylevel Help Desk Analyst jobs? Cities near Reno, NV with the most Entrylevel Help Desk Analyst job openings:
Entrylevel Help Desk Analyst jobs near you
Help Desk Technician (62065)

Help Desk Technician (62065)

Adams & Associates, Inc.

Reno, NV • On-site

$23.50/hr

Full-time

Posted 12 days ago

Job description

POSITION SUMMARY:
The Help Desk Technician provides Tier 1 level support and assists with Tier 2 support as designated by the Executive Director of IT. This position is primarily responsible for desktop and laptop support for internal staff and is expected to provide exceptional customer service.
This position serves as the primary point of contact for after-hours support on staff computers and end-user systems.
Professional Expectations:
  • Reliable, responsible, and professional demeanor
  • Strong customer service, problem-solving and analytical skills
  • Familiarity with AI tools/systems
  • Excellent verbal and written communications skills to communicate technical guidance and instruction to users on the use of Adams Systems
  • Ability to work under time constraints, including handling several complicated tasks in a relatively short period of time
  • Identify, analyze, research, diagnose and resolve technical problems for Windows based workstations, smartphones, tablets, and printers

RESPONSIBILITIES:
  • Provide helpdesk support for staff computers and peripherals.
  • Perform basic network troubleshooting.
  • Provide computer support in accordance with Adams and Associates IT Standard Operating Procedures (SOPs).
    • Provide support for desktop and laptop hardware, software, printers, and telephony devices.
    • Track, respond to, resolve, and document customer requests and issues in the help desk system (Zendesk).
    • Communicate proactively with end users about the status of help desk requests.
    • Provide backup IT support for Center locations as assigned by IT Management.
  • Provide technical support for projects assigned by IT Management.
  • Coordinate with IT vendors and contractors to troubleshoot issues and maintain the availability and stability of externally managed environments.
  • Travel occasionally to remote locations to support contract transitions, provide backup assistance, or perform IT assessments.
  • Various administrative tasks and other duties as assigned.

Qualifications and Experience:
  • Four-year degree from an accredited institution

OR
  • Two or more years of helpdesk support experience in a professional office environment
  • Experience supporting and maintaining windows-based systems and software
  • Required support experience:
  • Operating Systems: Windows 11
  • Desktop Applications: Microsoft Office, Adobe Acrobat DC
  • Additional helpful experience:
  • Server Applications: Acumatica, SQL Server
  • Server Administration: DNS, DHCP, File and Print Shares, Remote Desktop Services
  • User Administration: Active Directory, MS365
  • SaaS Applications: Zendesk, Azure, Microsoft 365, Sophos A/V, Webex, NinjaRMM
  • Network: Meraki, UniFi, Site-to-site VPNs, Client VPNs
  • Security: MFA, Phishing, Encryption, LAPS, BitLocker

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