Entrylevel Help Desk Analyst Jobs in Reno, NV (NOW HIRING)

Salary: $102,315.20 - $124,425.60 Annually
Location : City of Reno, NV
Job Type: Full-Time Regular
Job Number: 512326
Department: Department of Information Technology
Opening Date: 06/26/2026
Closing Date: 7/12/2026 11:59 PM Pacific
Description
Join the City of Reno and become part of an amazing team that strives every day to make our community a place we are all proud to call home.
The ideal candidate for this position will have experience supporting network systems, server administration, and information technology services, with the ability to operate effectively in a traffic control systems environment that requires strong Operational Technology (OT) support. This role plays a key part in maintaining the City's traffic control technology infrastructure by supporting high demand network operations, administering servers and security systems, troubleshooting hardware and software issues, and ensuring reliable and secure connectivity across City Traffic systems and facilities.
Candidates should be comfortable working in environments with substantial network load, complex routing, and mission critical OT integrations, particularly those supporting public infrastructure and field operations. Experience with industrial networking, ruggedized equipment, segmentation between IT and OT networks is highly desirable.
This position is well suited for a motivated and adaptable IT professional who enjoys problem solving in dynamic environments, collaborating with cross functional teams, and supporting a broad range of operational technology needs. The selected individual will work closely with users, vendors, and internal technology staff to maintain secure, efficient, and dependable network operations while contributing to system improvements, lifecycle upgrades, and modernization initiatives.
We currently have one vacancy in the Department of Information Technology in which hiring will begin immediately following the close of this recruitment. This recruitment will also establish a list for future vacancies, which will be filled as they occur.
This is both an internal and external recruitment to provide a promotional opportunity for all qualified current classified City of Reno employees and an open competitive opportunity for all other qualified applicants.
The City of Reno is committed to providing equal employment opportunities to everyone. This commitment is an integral part of our efforts to ensure that we have a diverse and representative workforce that serves the community of Reno.
Examples of Essential Functions

• Upgrade network desktop based systems and correct errors to maintain network and desktop after implementation.
• Install software packages; replace defective or inadequate software packages.
• Configure and manage all network equipment and settings, including switches, routers, wireless WAN equipment, and VoIP equipment.
• Administer all network security, including firewalls and antivirus programs.
• Build, update, back up, maintain, and administer servers.
• Respond to client inquiries concerning systems operation; diagnose system hardware, software and operator problems.
• Maintain contact with vendors and contractors to secure network products and services.
• Instruct users in the proper use of equipment and software.
• Recommend or perform remedial actions to correct problems.
• Coordinate activities with help desk, network services or other information systems groups.
• Provide top level support for all computer and network systems.
• Perform related duties as required.

Minimum Qualifications
The following minimum qualifications are required to be met at the time of application.*
Education:
Bachelor's degree from an accredited college or university with major course work in computer science, information systems, or a related field.
*Each full year of work experience in network operating systems beyond the one year requirement will be substituted for one year of the required education (30 semester or 45 quarter hour credits).
Experience:
One year of increasingly responsible experience in network operating systems.
License:
Valid driver's license.
**Bilingual candidates are strongly encouraged to apply.**
Supplemental Information
To Apply:
Submit your completed application and all additional information/documentation requested online at www.reno.gov/jobs by July 12, 2026 at 11:59 p.m. PT. If a computer or mobile device is not available to you, suggested locations to complete an online application submittal include: the City of Reno City Hall 2nd floor computer kiosk or Civil Service Office, any Nevada Job Connect location, local libraries, or educational facilities.
If you are having difficulty logging into your profile, please call the applicant support line at 855-524-5627.
Application Preparation:
A complete application is required, including detailed work experience and education. Résumés may be submitted as supplemental information but will not be reviewed when determining minimum qualifications.
Examination Process:Applicants must meet the minimum qualifications and pass the examination for this position to be eligible for hire. The examination will consist of online assessments which includes a Cognitive Abilities Test and an Employee Personality Profile; along with a Training and Experience evaluation (T&E) weighted as follows:
Training & Experience Evaluation (T&E) = 70%
Cognitive Abilities Test = 30%
Employee Personality Profile = Informational purposes only
Online Assessment Details:
Qualified applicants will be invited to participate in the online assessments once the recruitment has closed. These tests will be self-administered with no proctor, which means candidates will be able to complete them online at their convenience during the designated testing window.
The instructions and guidelines will be emailed to qualified applicants after the recruitment closes on July 12, 2026. Please make sure to check for emails around this time, including your spam folder so that you do not miss this testing opportunity. All assessments must be completed within the designated testing window to move forward in the hiring process.
Training and Experience Evaluation (T&E) Details:
The T&E examination consists of a Supplemental Questionnaire. The questions may be viewed online under the tab marked "QUESTIONS" on the job announcement page. The T&E must be submitted online at the time of application.

• Responses to your T&E questions should be consistent with the information given in your application details. Answers are subject to verification.
• Failure to complete all of the questions or incomplete responses will result in a lower score; therefore, it is advantageous for you to provide a full and complete response to each supplemental question.
• In order to receive credit for education or training, you must attach copies of your transcripts, diploma, or relevant certificates to your online application.
• Resumes or questionnaires uploaded as attachments to the application will not be accepted in lieu of completing each question online.
• "See Resume" or "See above," etc., are not qualifying responses and will not be considered.
• Changes or corrections to your responses cannot be made once your application packet has been submitted.
• TIP: It may be more efficient to develop your responses in a word processing document and then paste them into the online questionnaire to be submitted.

Notification:
Applicants are notified by email of their examination results. Applicants who do not meet the minimum qualifications will also be notified within two weeks of the job posting closing.
We highly recommend opting in to receive text message notifications. Follow-up text messages may include updates about your application, next steps, and interviews. If you haven't opted in before, the option will appear before you submit your application. If you've previously opted in or out, you can update your choice anytime in account settings in your profile.
Testing Accommodation:
We strive to ensure equal access for all individuals. If you require an accommodation due to a disability, you must inform the Chief Examiner by completing the by the closing date of this announcement. All requests will be handled with confidentiality and respect.
Contact Information:
Reports (Rule XV, Section 2)
Applicants are responsible for keeping the Reno Civil Service Commission informed of their current contact information including phone number, email, and mailing address.
Employee/Veteran Preference in the Event of Tie Scores:
Open Competitive Examination (Rule VII, Section 7):
In the event of tie scores, candidates will be provided a rank preference in the following order:

1. City of Reno classified employees who are veterans
2. City of Reno classified employees who are not veterans
3. City of Reno non-classified employees and external candidates who are veterans

This preference is only used to break ties. Proof of honorable discharge must be submitted with the application.
Promotional Examinations (Rule VIII, Section 7):
If two or more employees earn the same final score (including seniority points), veterans' preference will be applied if any of the tied employees have submitted proof of an honorable military discharge. This preference is only used to break ties. If a tie still remains, it will be broken based on seniority in the current classification. Proof of honorable discharge must be submitted with the application.
Seniority Points:
Seniority Credit (Rule VIII, Section 9):
Classified employees of the City of Reno shall receive seniority credit computed by adding to a passing score as follows:
The final ranking will include the applicable seniority points added to the overall grade of the examination process. For each full year of continuous service completed, 0.2 points will be added up to a maximum of ten (10) years... 2 points will be the maximum.
Appointment and Certification:
Appointments to positions in the City's Civil Service system are made on the basis of examination. Scores resulting from a competitive examination are used in determining a person's rank on an eligible register. The department may hire any of the persons referred. The names of those persons not hired may be considered when the next vacancy occurs, for as long as that register is viable.
Probationary Period:
Certification of Eligibles, Appointments, and Probation (Rule VII, Section 12)
Classified employees who are newly hired, promoted, reclassified, transferred, or who voluntarily demote to a lower position are subject to a probation period.
The only exception is if an employee chooses to voluntarily demote back to the exact job they previously held within 24 months of being promoted.
Questions and Updates:
Questions about the information on this announcement and updates to application information should be directed to Civil Service at (775) 334-2223 or
The City of Reno is an equal opportunity employer. Recruitment, hiring, assignment, training, compensation, promotion, retention, and disciplinary decisions will be made without regard to race, color, religion, creed, national origin, sex, sexual orientation, gender identity, gender expression, age, pregnancy, physical or mental disability, genetic information, veteran status, political affiliation, membership in an employee association, or any other protected class status applicable under federal or state law or City Charter.
Please use this Health and Welfare Benefit Link to learn more about the City of Reno's great employee benefit plans and wellness programs.
01
Minimum Qualification Review
The following questions are a required part of your application for this position. Your answers will be used to assist us in evaluating your related work experience and education to determine if you meet the minimum qualifications for this position as outlined on the job posting.
Things to consider before you proceed:
• Resumes are not reviewed or considered in the evaluation process.
• All of your relevant experience must be clearly listed in the work experience section of your application.
• Unlike a resume which summarizes duties, your application should include detailed descriptions of your job responsibilities, tasks performed, and scope of work.
• Complete information assists us to accurately evaluate your qualifications, training, and experience.
• List multiple positions with a single employer separately within the work experience section.
• Failure to attach copies of required certifications, licenses, and/or proof of education beyond high school may result in disqualification during the minimum qualifications review. Proof of high school diploma does not need to be submitted.
• Information provided in your application may be verified.
By checking below, you confirm your application contains accurate, complete and truthful information. Any evidence of falsification or omission of material facts may result in disqualification from the recruitment process in accordance with Civil Service Rules.

• I confirm

02
Are you a current classified City of Reno employee?

• Yes
• No

03
Do you have a valid driver's license?

• Yes
• No

04
Which of the following best describes your highest level of qualifying education?

• High school diploma or equivalent
• One year (30 semester/45 quarter hours) of college level course work in computer science or information systems.
• One year (30 semester/45 quarter ho