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Epic Help Desk Analyst Jobs in Reno, NV (NOW HIRING)

Meruelo Group

Front Desk Assistant Manager

Reno, NV

$17.50 - $22/hr

As needed, they will step into any area under their supervision to act in that capacity to help ... Must have the following skills: clerical, compiling, analyzing, supervising, instructing, following ...

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All JobsEpic Help Desk Analyst JobsEpic Help Desk Analyst Jobs in Reno, NV

Epic Help Desk Analyst information

See Reno, NV salary details

$14

$24

$35

How much do epic help desk analyst jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for epic help desk analyst in Reno, NV is $24.02, according to ZipRecruiter salary data. Most workers in this role earn between $19.66 and $26.83 per hour, depending on experience, location, and employer.

What is an Epic Help Desk Analyst?

An Epic Help Desk Analyst is a professional who provides technical support and troubleshooting assistance for users of the Epic electronic health record (EHR) system. They help resolve issues related to Epic software applications, answer user questions, and ensure that clinicians and staff can efficiently use the system. Epic Help Desk Analysts may also document problems, escalate complex issues to higher-level support, and participate in training users on Epic functionalities. Their work is essential for maintaining smooth healthcare operations and ensuring patient data is accurately managed.

What are the key skills and qualifications needed to thrive as an Epic Help Desk Analyst, and why are they important?

To thrive as an Epic Help Desk Analyst, you need a solid understanding of healthcare IT systems, troubleshooting skills, and often a bachelor’s degree in information technology or a related field. Familiarity with the Epic EHR platform, relevant Epic certifications, and ticketing systems like ServiceNow are typically required. Strong communication, patience, and problem-solving abilities help analysts effectively support end users and collaborate with technical teams. These skills ensure timely resolution of technical issues, minimize disruptions in patient care, and maintain system reliability.

What are some common challenges Epic Help Desk Analysts face when supporting end users, and how can they effectively address them?

Epic Help Desk Analysts often encounter challenges such as troubleshooting complex system issues, assisting users with varying levels of technical proficiency, and managing high ticket volumes during system upgrades or outages. To address these, analysts benefit from strong communication skills, a thorough understanding of Epic modules, and a proactive approach to problem-solving. Collaborating with clinical staff, IT teams, and super users is essential for resolving issues efficiently and ensuring user satisfaction. Continuous learning and staying updated on Epic enhancements can also help analysts provide effective support.

What is the difference between Epic Help Desk Analyst vs Epic Support Specialist?

AspectEpic Help Desk AnalystEpic Support Specialist
CertificationsEpic certifications, ITILEpic certifications, ITIL
Work EnvironmentHelp desk, support teams, healthcare ITSupport teams, healthcare IT, client-facing roles
Employer & IndustryHospitals, healthcare organizations using EpicHospitals, healthcare organizations using Epic
Primary FocusTroubleshooting user issues, ticket resolutionProviding technical support, system troubleshooting

The Epic Help Desk Analyst primarily handles user issues and ticket resolution within healthcare IT environments, focusing on troubleshooting and support. The Epic Support Specialist often provides more in-depth technical support and may work directly with Epic system configurations. Both roles require Epic certifications and serve healthcare organizations using Epic systems, but their day-to-day responsibilities differ slightly in scope and focus.

How to become an Epic support analyst?

To become an Epic Help Desk Analyst, candidates typically need a background in healthcare IT, strong troubleshooting skills, and familiarity with Epic software. Earning Epic certifications and gaining experience in healthcare environments can improve job prospects and performance in this role.

Can an Epic analyst work from home?

Epic Help Desk Analysts can often work remotely, especially if the employer supports telecommuting and the analyst has the necessary technical setup, such as secure access to Epic systems and reliable internet. Remote work arrangements depend on company policies, job responsibilities, and required certifications or training. Many organizations offer flexible or remote options for support roles like Epic analysts.

Is IT hard to become an Epic analyst?

Becoming an Epic Help Desk Analyst requires technical knowledge of Epic systems, strong problem-solving skills, and often certification in Epic modules. The role involves understanding healthcare IT workflows and may require prior experience in IT support or healthcare environments.

How difficult is IT to get hired at Epic?

Getting hired as an Epic Help Desk Analyst typically requires relevant technical skills, such as knowledge of healthcare IT systems and troubleshooting, along with strong communication abilities. The hiring process often involves multiple interviews, technical assessments, and sometimes certification requirements like Epic certifications, making it competitive but attainable for qualified candidates.
What are popular job titles related to Epic Help Desk Analyst jobs in Reno, NV? For Epic Help Desk Analyst jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Epic Help Desk Analyst jobs in Reno, NV look for? The top searched job categories for Epic Help Desk Analyst jobs in Reno, NV are:
What cities near Reno, NV are hiring for Epic Help Desk Analyst jobs? Cities near Reno, NV with the most Epic Help Desk Analyst job openings:
Epic Help Desk Analyst jobs near you
Service Desk Support Analyst

Service Desk Support Analyst

Nevada System of Higher Education (NSHE)

Reno, NV • On-site

$20.50 - $28/hr

Full-time

Posted 14 days ago

Nevada System Of Higher Education rating

8.0

Company rating: 8.0 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

379th of 832 rated public administrative organizations

Job description

Thank you for your interest in employment with our institution. We want your application process to go smoothly and quickly. We ask that you keep in mind the following when completing your application:
  • Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
  • Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
  • Please note that applications must be submitted prior to the close of the recruitment. Once a recruitment has closed, applications will no longer be accepted.

If you need assistance or have questions regarding the application process, please contact NSHE, Human Resources at (775) 784-4901.
Job Description
Exempt
Yes
Full-Time Equivalent
100.0%
Required Attachment(s)
Posting Close Date
Note to Applicant
A background check will be conducted on the candidate(s) selected for hire.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process, applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform job-related tasks.
All document(s) must be received on or before the closing date of the job announcements. Schedules are subject to change based on organizational needs.
HR will attempt to verify academic credentials upon receipt of hiring documents.

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