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Servicenow Helpdesk Support Jobs in Reno, NV (NOW HIRING)

Excell

Support Technician

Reno, NV · On-site

$23.25 - $31/hr

... ServiceNow). The candidate must also have excellent communication and interpersonal skills ... Passionate about helping others with technology and going above and beyond for end-users Wage Range:

CompuCom

Support Technician

Reno, NV · On-site

$23.25 - $31/hr

... ServiceNow). The candidate must also have excellent communication and interpersonal skills ... Passionate about helping others with technology and going above and beyond for end-users Wage Range

CompuCom Systems Inc

Support Technician

Reno, NV · On-site

$23.25 - $31/hr

... ServiceNow). The candidate must also have excellent communication and interpersonal skills ... Passionate about helping others with technology and going above and beyond for end-users Wage Range

HPTech Inc.

DataCenter Technician

Reno, NV

Diagnose and troubleshoot server issues to identify and isolate root causes with help of remote ... Provide L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow ...

Omni Inclusive

L2 Data Center Technician

Reno, NV · On-site

... causes with help of remote network or sys admins. • Coordinate procurement of replacement ... L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow) • Perform ...

Diverse Lynx

Data Center Technician

Reno, NV · On-site

... causes with help of remote network or sys admins. • Coordinate procurement of replacement ... L1 support for incidents and service requests via ticketing tools (e.g., ServiceNow) • Perform ...

Judge Group, Inc.

IT Refresh Technician

Reno, NV

$30 - $35/hr

The IT Refresh Technician will support enterprise device refresh initiatives and assist in reducing ... Experience using IT ticketing systems (ServiceNow, Remedy, Jira, etc.) * Comfortable working ...

GovCIO

Senior IT Project Manager

Carson City, NV · On-site +1

$135K - $175K/yr

Oversee planning, execution, and delivery of IT projects supporting Coast Guard enterprise systems ... Proficiency with project management tools such as MS Project and ServiceNow * Experience leading ...

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Servicenow Helpdesk Support information

See Reno, NV salary details

$12

$23

$33

How much do servicenow helpdesk support jobs pay per hour?

As of May 28, 2026, the average hourly pay for servicenow helpdesk support in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ServiceNow Helpdesk Support specialist, and why are they important?

To thrive as a ServiceNow Helpdesk Support specialist, you need a solid understanding of IT service management principles, troubleshooting skills, and familiarity with ServiceNow platform functionalities, often supported by a relevant degree or ServiceNow certification. Experience with ticketing systems, ITIL frameworks, and workflow automation tools is typically required. Strong communication, problem-solving, and customer service skills help you effectively address user issues and collaborate with technical teams. These skills ensure timely resolution of technical problems, high user satisfaction, and efficient operation of IT support processes.

What are some common challenges faced by ServiceNow Helpdesk Support professionals, and how can they be addressed?

ServiceNow Helpdesk Support professionals often face challenges such as managing high ticket volumes, prioritizing urgent requests, and troubleshooting complex issues within the platform. Effective time management and strong communication skills are essential to address these challenges, as is a solid understanding of the ServiceNow environment. Collaborating closely with technical teams and using available documentation and knowledge bases can help in resolving issues more efficiently. Continuous learning and staying updated on ServiceNow updates and best practices are also key to overcoming daily obstacles and providing excellent support.

What are ServiceNow Helpdesk Support roles?

ServiceNow Helpdesk Support professionals are responsible for providing technical assistance and support for issues related to the ServiceNow platform. They help end-users and internal staff troubleshoot problems, resolve incidents, and maintain smooth operation of ServiceNow applications. Their tasks often include responding to service tickets, escalating complex problems, and ensuring that issues are resolved efficiently. These roles require strong communication skills, technical knowledge of the ServiceNow platform, and a customer-centric approach.

What is the difference between Servicenow Helpdesk Support vs ServiceNow System Administrator?

AspectServicenow Helpdesk SupportServiceNow System Administrator
CertificationsITIL, ServiceNow FundamentalsITIL, ServiceNow Certified System Administrator
Work EnvironmentHelpdesk, support teams, end-user assistanceIT operations, platform configuration, system management
Employer & IndustryIT service providers, internal IT departmentsLarge enterprises, IT service providers, consulting firms

Servicenow Helpdesk Support primarily focuses on assisting end-users, troubleshooting issues, and providing first-line support. In contrast, ServiceNow System Administrators manage and configure the ServiceNow platform, ensuring its optimal performance. While both roles require ITIL knowledge and ServiceNow certifications, Helpdesk Support emphasizes user support, whereas System Administrators handle platform administration and customization.

What are popular job titles related to Servicenow Helpdesk Support jobs in Reno, NV? For Servicenow Helpdesk Support jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Servicenow Helpdesk Support jobs in Reno, NV look for? The top searched job categories for Servicenow Helpdesk Support jobs in Reno, NV are:
Servicenow Helpdesk Support jobs near you
Sr. ServiceNow IRM/GRC Developer / Admin

Sr. ServiceNow IRM/GRC Developer / Admin

Sierra Nevada Corporation

Sparks, NV • On-site

$124.77K - $171.56K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Sierra Nevada Corporation rating

8.6

Company rating: 8.6 out of 10

Based on 27 frontline employees who took The Breakroom Quiz

18th of 59 rated aerospace companies

Job description

As a Sr Business Applications Developer - IRM/GRC ServiceNow, you will be part of the core team responsible for the overall health and ongoing maintenance of the ServiceNow platform. This person's primary focus will be around supporting the GRC/IRM modules, specifically, the two currently implemented: Policy and Compliance Management and Audit Management.Our team is responsible for government affairs, international strategy, international business, and trade and regulatory compliance. We provide strategic guidance across the organization, helping to find alignment and compliance between SNC and the national security priorities of the U.S. government.

Responsibilities:

  • Configure and maintain the ServiceNow GRC/IRM platform.

  • Partner with Cybersecurity GRC Analysts to process audit controls, audit gaps, tickets, workflows, and to identify and implement automation opportunities.

  • Map policies to controls.

  • Lead efforts to automate repetitive processes in the ServiceNow platform.

  • Collaborate with the IT Compliance Engineers, Control Owners and Attestation Owners to create and execute tests and attestations, and to update control documentation when required.

  • Identify areas to improve audit gaps, productivity, and compliance, including automation opportunities.

  • Support IT operations teams to assess and fix security vulnerabilities, gaps, and weaknesses across IT infrastructure.

  • Assist with internal and external compliance audits.

  • Create and maintain system design and operations documentation.

Qualifications You Must Have:

  • Bachelors degree in Computer Science, Business Administration, or related field of study and typically 10 or more years of relevant experience.

    • A higher level degree may substitute for experience.

    • Related experience may be considered in lieu of required education.

  • Minimum of 2 years of experience architecting and developing within the ServiceNow GRC / IRM modules, with particular focus on the Policy and Compliance Management (e.g. Control Indicators) and Audit Management components of the IRM module.

  • Active Certified ServiceNow Admin (CSA) Certification.

  • Working knowledge of the NIST cybersecurity framework.

  • Solid ITSM, ITIL and / or COBIT understanding.

  • Experience working with some/most of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).

  • This must include experience with UI actions and automation experience using JavaScript to automate IRM control attestations.

  • Experience with the ServiceNow ITSM modules (Service Portal, Request, Incident, Problem, Change, Knowledge).

Qualifications We Prefer:

  • Micro Certs and other certifications within the ServiceNow platform.

  • Additional ITIL V3 and ITIL V4 Certifications.

  • Professionalism with an emphasis on customer service.

  • Excellent interpersonal and communication skills.

  • Understanding of agile methodologies.

At Sierra Nevada Company, LLC (SNC) we deliver customer-focused technology and best-of-breed integrations in the aerospace and defense sectors. SNC has been honored as one of the most innovative U.S. companies in space, a Tier One Superior Supplier for the U.S. Air Force, and as one of America's fastest-growing companies. Learn more about SNC

This posting will be open for application for a minimum of 5 days and may be extended based on business needs.

Estimated Starting Salary Range: $124,771.42 - $171,560.71. Compensation varies depending on a wide array of factors, such as candidates' key skills, relevant work experience, and education/training/certifications. The disclosed range estimate may be adjusted for any applicable geographic differential associated with the location at which the position may be filled.

SNC offers annual incentive pay based upon performance that is commensurate with the level of the position.

SNC offers a generous benefit package, including medical, dental, and vision plans, 401(k) with 150% match up to 6%, life insurance, 3 weeks paid time off, tuition reimbursement, and more.

IMPORTANT NOTICE:

To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.

Learn more about the background check process for Security Clearances.

SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We're known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation's most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!

SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.

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