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Remote Help Desk Technician Jobs in Reno, NV (NOW HIRING)

Zund America

Field Service Technician I

Verdi, NV · Remote

Summary/Objective The Field Service Technician I is a customer-facing technical professional ... This role also provides remote telephone and online support. This role requires professionalism ...

New

Liberty Mutual

Remote Inside Sales Representative

Reno, NV · On-site +1

$55K - $75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...

Liberty Mutual

Remote Inside Sales Representative

Reno, NV · On-site +1

$55K - $75K/yr

... helping others truly make an impact. As an Inside Sales Representative at Liberty Mutual, you'll ... dedicated desk and wired (cable, fiber of DSL service) high-speed internet connection with a ...

MIRATECH Corporation

Field Service Technician

Reno, NV · Remote

$27/hr

The Field Service Technician also prepares reports documenting the work performed and the performance of the equipment. The Field Service Technician typically works in a non-smoking environment.

Wood Plc

Archaeological Field Technician

Reno, NV · Remote

$24 - $32/hr

California, Nevada, Washington, Utah, Oregon, Idaho, Colorado, and Arizona #LI-Remote Skills ... environment, helping to unlock solutions to some of the world's most critical challenges. We ...

micro1 AI

Clinical Pharmacy Technicians

Reno, NV · Remote

$70 - $80/hr

Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety expertise on a key customer project. In this role, you'll apply your expertise to help train next ...

micro1 AI

Clinical Pharmacy Technicians

Sparks, NV · Remote

$70 - $80/hr

Remote micro1 is engaging Pharmacovigilance Experts to contribute their advanced drug safety expertise on a key customer project. In this role, you'll apply your expertise to help train next ...

Qualus

Lead Relay Field Technician

Reno, NV · On-site +1

$44 - $85/hr

The Lead Relay Field Technician calibrates, installs, maintains, and repairs protective relays and associated equipment to ensure the efficient, safe, reliable operation of the electric grid. They ...

Qualus

Lead Relay Field Technician

Reno, NV · On-site +1

The Lead Relay Field Technician calibrates, installs, maintains, and repairs protective relays and associated equipment to ensure the efficient, safe, reliable operation of the electric grid. They ...

Qualus

Lead Relay Field Technician

Reno, NV · On-site +1

$44 - $85/hr

The Lead Relay Field Technician calibrates, installs, maintains, and repairs protective relays and associated equipment to ensure the efficient, safe, reliable operation of the electric grid. They ...

Qualus

Lead Relay Field Technician

Reno, NV · On-site +1

The Lead Relay Field Technician calibrates, installs, maintains, and repairs protective relays and associated equipment to ensure the efficient, safe, reliable operation of the electric grid. They ...

Serco

Closeout Billing Specialist

Carson City, NV · Remote

$18.75 - $25.50/hr

We are looking for a Remote GOV CON Closeout Billing Specialist. This role calls for a well-rounded ... We help our clients deliver vital services more efficiently while increasing the satisfaction of ...

Serco

Closeout Billing Specialist

Carson City, NV · Remote

$18.75 - $25.50/hr

We are looking for a Remote GOV CON Closeout Billing Specialist. This role calls for a well-rounded ... We help our clients deliver vital services more efficiently while increasing the satisfaction of ...

micro1 AI

AI Training Specialist - Physics

Sparks, NV · On-site +1

$80 - $150/hr

Remote (US, Canada, UK focused) micro1 is engaging Physics Experts (Postdoc / Junior professor) to ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

micro1 AI

AI Training Specialist - Physics

Reno, NV · On-site +1

$80 - $150/hr

Remote (US, Canada, UK focused) micro1 is engaging Physics Experts (Postdoc / Junior professor) to ... In this role, you'll apply your expertise to help train next-generation AI systems. Your work will ...

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All JobsHelp Desk Technician JobsRemote Help Desk Technician JobsRemote Help Desk Technician Jobs in Reno, NV

Remote Help Desk Technician information

See Reno, NV salary details

$12

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$33

How much do remote help desk technician jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for remote help desk technician in Reno, NV is $23.08, according to ZipRecruiter salary data. Most workers in this role earn between $19.18 and $25.87 per hour, depending on experience, location, and employer.

What is a remote help desk technician?

A Remote Help Desk Technician provides technical support to users by troubleshooting software, hardware, and network issues remotely. They assist customers or employees via phone, chat, or email, resolving IT problems and ensuring smooth system functionality. Their responsibilities often include diagnosing issues, installing updates, and guiding users through solutions. Strong communication, problem-solving skills, and knowledge of operating systems and applications are essential for this role.

What are the key skills and qualifications needed to thrive as a remote help desk technician?

To thrive as a Remote Help Desk Technician, you need a solid understanding of computer systems, troubleshooting techniques, and knowledge of operating systems, often supported by an associate degree or relevant IT certifications such as CompTIA A+ or Microsoft Certified Professional (MCP). Familiarity with remote desktop tools, ticketing systems like Zendesk, and networking basics is typically required. Strong communication skills, patience, and the ability to work independently are crucial soft skills for remote support roles. These abilities ensure prompt and effective customer service, efficient issue resolution, and seamless collaboration in a virtual work environment.

What are some typical challenges faced by remote help desk technicians, and how can they be managed?

Remote Help Desk Technicians often encounter challenges such as troubleshooting complex technical issues without in-person access to the user’s device, prioritizing multiple support requests, and maintaining effective communication across virtual channels. To manage these challenges, technicians rely on clear written and verbal instructions, utilize screen-sharing and remote access tools, and follow well-established escalation procedures for unresolved cases. Staying organized and keeping detailed documentation also help ensure that users receive timely and accurate support. A proactive approach to ongoing training and technical skill development further enables remote technicians to adapt to evolving technologies and user needs.

What are the most commonly searched types of Help Desk Technician jobs in Reno, NV?

The most popular types of Help Desk Technician jobs in Reno, NV are:

What are popular job titles related to Remote Help Desk Technician jobs in Reno, NV?

For Remote Help Desk Technician jobs in Reno, NV, the most frequently searched job titles are:

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Cities near Reno, NV with the most Remote Help Desk Technician job openings:

Remote Help Desk Technician jobs near you

Field Service Technician I

Zund America

Verdi, NV • Remote

Full-time

Medical, Dental, Vision, Life, Retirement

Posted 2 days ago

New

Job description

Zund America Inc., located in Oak Creek, Wisconsin is the US Headquarters of Zund Systemtechnik AG in Altstätten, Switzerland. Our cutting and routing tables enhance the production capabilities of our customers worldwide. Our cutting-edge software solutions and integration technologies allow us to push the limits of what is possible. Zund employees are engaged, passionate and actively contribute on all levels. Our culture allows all employees to develop new skills and grow their careers. Interested? Apply now and find out how you can be a contributing factor in our customers' success! Summary/Objective The Field Service Technician I is a customer-facing technical professional responsible for installing, troubleshooting, repairing, and performing preventative maintenance on Zünd digital cutting systems at customer sites across North America, with occasional international travel. This role also provides remote telephone and online support. This role requires professionalism, strong technical aptitude, ability to work independently under guidance, and a commitment to delivering excellent customer service. What you would do:· Perform installation, troubleshooting, repair, and preventative maintenance of Zünd equipment at customer locations with minimal supervision· Provide timely, accurate telephone and remote technical support· Prepare and complete all service reports, warranty documentation, expense reports, and related administrative tasks accurately and in a timely manner· Accurately document service activity and machine data in Salesforce CRM· Follow up on open service issues to ensure full resolution and proper documentation· Escalate complex technical issues quickly and effectively to internal support resources· Inspect returned parts, evaluate warranty claims, and process associated documentation· Learn and become proficient in Zünd software and digital cutting system operations· Train customers on proper use of equipment and software, both on-site and remotely· Support trade shows, open houses, and in-house demonstrations, including occasional weekend travel What we require from you:· Technical school education and/or one year of field service experience in a related industry is preferred but not required· Strong mechanical, electrical, and pneumatic troubleshooting abilities· Critical thinking and real-time problem-solving abilities with willingness to learn and apply new skills on the job.· Self-motivated, reliable, honest, and capable of working independently under guidance· Good organizational skills and attention to detail· Willingness and ability to work flexible hours, including overnight travel up to 80%· Strong written and verbal communication skills· Proficiency in Microsoft Office; familiarity with Salesforce or similar CRM system is a plus· Ability to manage multiple tasks and priorities in a fast-paced, customer focused environment. Besides the fantastic state of the art facility and career growth we also offer an excellent Benefit Program that among others includes Medical, Dental and Vision Coverage, Life Insurance, Long-term and Short-term Disability Insurance and a Retirement Plan (401K).Zund America, Inc. is an EEO employer.
Job Posted by ApplicantPro